POWERSHRED

Technical Service Manual

for Models
C-320/C-320C
C-380/C-380C

June 2009
 Table of Contents

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Models C-320 and C-380. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Models C-320C and C‑380C. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Safety . . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 2
General Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
External Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Internal Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Inspection. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 3
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Lubrication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Operation/Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Troubleshooting. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 5
Paper Feed Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Electrical Problems . . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 6
Mechanical Problems. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. 9
Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Flowchart A . . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 11
Flowchart B . . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 12
Flowchart C. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 13
Flowchart D. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 14
Flowchart E . . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 15
Tools and Supplies . . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. 16
Cabinet and Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Replace Caster Assembly. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. 17
Remove Housing Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Remove/Replace PC Board. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 19
Mechanical Assemblies . . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . . 20
Remove Cutting Assembly and Motor from Cabinet . . .. . .. . .. . .. . .. . .. . .. 20
Remove Gearbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Remove Motor . . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 22
Electrical Assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Replace Capacitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Replace Power Receptacle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Replace Basket Full Sensor. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 25
Replace Door Ajar Switch . . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. 26
Remove/Replace Operator Panel Board . . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 27
Replace Operator Panel Switches . . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 27
Current Limit Adjustment. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 28
Indicator LEDs . . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . 30
Replace Auto Start Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Wiring Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 

 Notes

ii C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

Introduction

This Technical Service Manual contains the service and repair procedures
for Fellowes office shredders, Models C-320, C-320C, C-380, and C-380C.
The manual provides maintenance procedures, a list of required tools, and a
troubleshooting guide with flowcharts. In addition, the manual contains a wiring
diagram and an illustrated parts list for each shredder.

Use the troubleshooting guide for help in identifying a specific problem.

Then, turn to the appropriate section in the manual for instructions.

Follow the service procedures carefully. Always note the location,

number, color, and position of parts and wires before removing them
so that they can be reassembled correctly. If there are no specific
instructions for reassembling an item, simply reverse the disassembly
procedure

From the service and repair perspective, all four models are similar,
except for the cutting assemblies. The C-320 and C-380 are strip-cut
shredders. The C-320C, and C-380C are confetti-cut shredders. The
C-320 and C-320C shredders work with standard letter and A size paper.
The C-380 and C-380C shredders can handle a maximum paper width of
15 inches (38.0 cm). All four shredders are sheet-fed.

Models C-320 and C-380

Models C-320 and C-380 are strip-cut shredders with these characteristics:

 Shred size of 7/32 inch (5.8 mm)

 Optimum paper cutting capacity of 26‑28 sheets (5.8 mm shred size), letter

or A size, 20 lb. paper.

 Maximum paper width of 10 inches (25.4 cm) for the C-320 and

15 inches (38.0 cm) for the C-380.

 Recommended daily paper capacity of 14,000 sheets.

 Recommended daily CD or DVD capacity is 150. Recommended daily

credit card capacity is 150.

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 

 Models C-320C and C‑380C
Models C-320C and C-380C are confetti-cut shredders with these
characteristics:

 Shred size of 5/32 x 1-1/8 inch (3.9 x 30 mm)

 Optimum cutting capacity 14-16 sheets of letter or A size, 20 lb.

paper.

 Maximum paper width up to 10 inches (25.4 cm) wide for the

C-320C, and up to 15 inches (28.0 cm) for the C-380C.

 Recommended daily paper capacity is 7000 sheets.

 Recommended daily CD or DVD capacity is 150.

Recommended daily credit card capacity is 150.

Safety
When servicing a shredder, observe the following safety precautions:

 Never put a hand, fingers, or foreign objects into the paper entry
slot or throat.

 Keep all loose articles of clothing, ties, jewelry, long hair, or

other loose objects away from the paper entry slot.

 Always turn off and unplug the power cord at the wall outlet
before doing any work on a shredder.

 Useonly the specified replacement parts. See the Parts

Manual.

Wall Mounting
Each shredder includes a wall mounting kit (PN 31742). This kit is
used to secure the shredder to a wall to comply with UL 60950 stability
requirements. The wall mounting kit contains a spacer that allows the
shredder to be mounted slightly away from the wall for proper ventilation.

 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

General Maintenance
The shredders are designed to perform consistently with a minimum amount
of maintenance. This section contains recommendations for external and
internal cleaning, inspection, and lubrication.

External Cleaning
Clean the exterior of the shredder with a soft cloth. Moisten the cloth with a
mild solution of detergent (such as dish-washing liquid) and warm water. Use
detergent sparingly to avoid contact with electrical parts.

Do not use flammable synthetic oil, petroleum-based products, or aerosol

lubricants of any kind. Do not use chemical cleaners, solvents, or aerosol
sprays to clean the exterior of the shredder.

Internal Cleaning
The shredder does not require periodic internal cleaning. However, when the
shredder is being serviced perform these maintenance tasks:

 Remove any paper strips or pieces that may have collected around
the cutting assembly.

 If lubricated parts are dusty, wipe away the dust with a soft cloth.

 Use a small brush or vacuum to remove dust from the

non‑lubricated surfaces such as the motor, cutting assembly,
housing, and wiring.

Do not use chemical cleaners, solvents, or aerosol sprays to clean the interior
of the shredder.

Inspection
When the shredder is being serviced, visually inspect it for defects such as
loose screws, loose terminals and connectors, and any other problems you
notice.

Correct any defects and test the shredder before returning it to the customer.

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 

 Lubrication
Only confetti-cut shredders (C-320C and C-380C) require lubrication to ensure
proper operation. If used at or near capacity, the machines should be oiled every
time the basket is emptied, when it becomes noisy, and when it is serviced. Use
Fellowes Powershred Lubricant (#35250) or other non-aerosol vegetable-based
oil in a long-nozzle container. Do not use flammable synthetic oil, petroleum-based
products, or aerosol lubricants of any kind.

1 Turn off the shredder.

2 Lift the paper entry flap and apply oil over the full width of the cutting
cylinders through the paper entry slot.

3 Press and hold the Manual Forward button for at least 3 seconds.

4 Press and hold the Reverse button for at least 3 seconds.

5 Repeat the forward/reverse sequence 3 or more times.

Operation/Control Panel
The control panel is located on the shredder cover. The panel contains switches and
buttons, indicator LEDs, and a Ready light.

Control Panel Switches

I Automatic Turns on the auto start sensor and the green Ready light.

O Off Turns off the auto start sensor and the green Ready light.

R Reverse Runs the shredder in reverse mode. Press and hold to activate.

Manual Forward Button

Control Panel Runs shredder when the button is held down.

Indicator LEDs
Ready Light (Green) Shredder is in auto start mode.

Door Ajar (Red) Waste basket door is open.

Basket Full (Red) Waste basket is full or paper has collected under the cutting
cylinders.

Paper Jam (Red) Shredder is jammed (e.g., paper capacity exceeded).

 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

Troubleshooting
Troubleshooting the shredder begins with checking the machine for possible
faults. Possible causes for machine malfunctions include:

 Paper feed problems

 Electrical problems

 Mechanical problems

Paper Feed Problems

Paper jams and a full wastebasket are two common problems. Indicator LEDs
on the shredder cover help to identify these problems. Both of these are easy to
solve. In addition, birdnesting, a build up of paper shreds along the underside of
the cutting assembly, can be a problem on confetti-cut shredders.

CAUTION!
Never attempt to force jammed material through the shredder.

If the paper jam light is on, follow these steps until the light turns off:

1 Unplug the shredder.

2 Check the wastebasket and empty if full. Replace the basket and
make sure the door ajar switch is fully engaged.

3 Plug in the shredder. Press and hold the reverse (R) switch to back
paper out of the paper entry slot. Try pulling gently on the paper to
remove it from the shredder.

4 Alternate between forward and reverse, as needed:

a Press and hold the Manual Forward button for a few seconds.

b Press and hold the Reverse switch for a few seconds.

c Continue alternating between forward and reverse until the jam

clears.

CAUTION!
The shredder may be damaged if you alternate too rapidly
between forward and reverse.

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 

 To clear a buildup of paper shreds from the underside of the cutting assembly
(also called birdnesting):

1 Unplug the shredder.

2 Check the wastebasket and empty if full. Replace the basket and make
sure the paper full switch is engaged fully.

3 Plug in the shredder.

4 Alternate between forward and reverse to clear the birdnest:

a Press and hold the Manual Forward button for a few seconds.

b Press and hold the Reverse (R) switch in for a few seconds.

c Continue alternating between forward and reverse a few times.

5 Feed the maximum cutting capacity (e.g., 14-16 sheets of 20 of paper for
the C-320C shredder), at one time if needed to clear the birdnest.

Electrical Problems
The most common electrical problems result from an opened door, loose wires, a
defective PC board, LED PC board, control panel, and/or bin full sensors.

Verify the On/Off disconnect switch (located on the back of the shredder) is in the On
(I) position.

Check the basket to make sure it is not overfilled and is properly positioned in the
cabinet. Press the Automatic (I) switch, then press the Manual Forward button to
start the shredding operation.

Check the bin full sensors by first verifying they are clean (no paper dust). If the
bin full sensors are clean, the waste basket is not full, and the bin full LED remains
illuminated, the fault will lie with either the bin full sensors or the main PC board.

If the PC board is defective, the shredder may not run at all. Other indicators that the
PC board is defective might be if the shredder runs in reverse but not forward, the
LED lights do not turn off, the shredder runs on, or the bin full lights signal when the
bin is empty.

 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

To test for a faulty main PC board:

1 Plug the shredder into the power source. If the shredder has a
disconnect switch, flip it to the ON position.

2 Make sure the shredder is turned OFF at the control panel.

3 Remove the housing cover.

4 Disconnect the LED PC board from the main PC board.

5 Locate the pins where the control panel (keypad) is plugged in, and
number the pins 1 through 9 with 1 on the left (motor) side.

6 Follow this sequence to test the main PC board:

a Jump pins 1 & 8

Cutters should rotate forward continuously.

b Jump pins 1 & 9

Cutters should rotate forward (only while pins are jumped).

c Jump pins 1 & 7

Shredder should turn off (no LEDS are illuminated.

d Jump pins 1 & 6

Cutters should rotate in reverse.

To test for a faulty LED PC board:

1 Plug the shredder into the power source. If the shredder has a
disconnect switch, flip it to the ON position.

2 Make sure the shredder is turned OFF at the control panel.

3 Remove the housing cover.

4 Disconnect the control panel (keypad) from the LED PC board.

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 

 5 Locate the pins where the control panel (keypad) is plugged in and
numbering the pins 1 through 5, follow this sequence to test the LED
PC board:

a Jump pins 1 & 2

Cutters should rotate forward.

b Jump pins 1 & 3

Auto-mode: the green LED on the left-hand corner of the PC
board should light indicating the shredder is on.

c Jump pins 1 & 4

Shredder should turn off (no icons are illuminated).

d Jump pins 1 & 5

Cutters should rotate in reverse.

To test for a faulty control panel PC board:

Test for a faulty main PC board and/or LED PC board. If both are functional and
the problem persists, then the control panel PC board is faulty.

Occasionally the capacitor may be defective. Typical problems caused by a

defective capacitor are that the motor runs but with no power.

 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

Mechanical Problems
Mechanical problems can often be identified by listening to the sound of
the machine when it is operating and observing whether the paper cutting
capacity drops.

If a confetti-cut machine is making excessive noise, it may need to be

lubricated. Try oiling the cutting shafts. To do this, apply the lubricating oil
through the paper entry slot on the cover. Run the cutting system forward
and backward several times without feeding paper. Then feed paper through
the shredder. See the Lubrication instructions in the General Maintenance
section of this manual for additional instructions.

If these simple solutions do not solve the problem, use the troubleshooting
flowcharts to help identify and solve the problem.

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 

 Troubleshooting Flowcharts
This section includes four flowcharts that begin with a typical shredder
problem.

Flowchart A Shredder does not start

Flowchart B Indicator lights

Flowchart C Shredder runs but makes noise

Flowchart D Paper cutting problems

Flowchart E Frequent paper jams

The flowcharts are designed to provide you with a starting point for
identifying, isolating, and repairing problems.

10 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

 Flowchart A

Shredder does not start

Auto
Paper Entry
Power System On/Reverse
Sensor
Switch

Make sure
Check sensors,
shredder is Check switch
clean if
connected to for loose wires
necessary
power supply

Make sure
Check for loose
disconnect Connect any
or defective
switch is in loose wires
wires
On Position

Make sure Procedure:

power is Replace Replace sensor,
available at Operator Panel if defective
wall outlet Board

Procedure:
Check for loose
Replace
internal electrical
Operator Panel
connections
Board

Replace power
cord, if defective

Replace power
outlet, if
defective

Procedure:
Replace Power
Outlet

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 11

 Flowchart B

Indicator lights

Door Ajar light Basket Full light Paper Jam light

is on is on is on

Open/close door; Press reverse &

Empty
listen for switch manual forward
wastebasket, if
sound; check switches to clear
needed
light jam

Procedure: Allow motor to

Clean bin full
Replace Door cool, then restart
sensors
Ajar Switch shredder

Replace basket
full sensors, if
needed

Procedure:
Replace Basket
Full Sensor

Is the light
still on?

Yes

Replace operator
panel PC board

Procedure:
Replace
Operator Panel
PC Board

12 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

 Flowchart C

Shredder runs but makes noise

Turn on
shredder ;
listen to noise

Clunking/
Squeaking Squealing
No No Grinding
noise? noise?
noise?

Yes
Yes Yes

Cutting
Cutting cylinder
Cutting cylinders A motor bearing assembly gear
may be
may need oil may be defective may be
damaged
damaged

Procedure: Procedure:
Lubricate cutting Procedure:
Remove Repair Cutting
cylinders Replace Motor
Gearbox Assembly

Examine gears;
Did Squeaking Stripping devices
No replace as
Stop? may be defective
needed

Procedure:
Replace
Stripping
Devices

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 13

 Flowchart D

Paper Cutting Problems

Unable to cut Cuts paper, but

Frequent jams
paper not well

Yes

Check paper
Check for cuts are: edges
Go to
mechanical perforated, not
Flowchart E
problems loose? Wavy or
fish bone?

Drive gears are Motor gear is

Check cutting
stripped or stripped or
cylinder timing*
damaged damaged

Replace gears Replace motor if Procedure:

as needed damaged Adjust Timing

*Applies to confetti-cut shredders only

Procedure:
Procedure:
Remove
Replace Motor
Gearbox

14 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

 Flowchart E

Frequent Paper Jams

Run shredder
Confetti Cut
using rated
Shredders
paper quantities

Check cutting
Jams occur at
Jams occur if cylinder teeth for
rated or if under
over fed slippage &
fed
alignment

Check current If slippage,

Reduce quantity If alignment,
limit adjustment replace cutting
of paper fed adjust timing
setting cylinder

Procedure:
Procedure: Procedure:
Set Current
Adjust Cutting Replace Cutting
Limit
Cylinder Timing Cylinder
Adjustment*

*Current limit is factory preset on original pc board.

Applies to replacement pc boards only.

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 15

 Tools and Supplies

The following tools and supplies are required to properly service the Fellowes
shredders, Models C-320, C-320C, C-380, and C-380C.

Screwdrivers Phillips screwdrivers

Flat blade screwdriver

Pliers Long nose pliers

Wrenches/Sockets Socket wrenches

w/extension

Hammers Rubber mallet

Plastic-end hammer

Miscellaneous Gear puller

Supplies Gear grease

Cleaning solvent
Powershred lubricant
Gloves (optional)

16 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

Cabinet and Housing
The cabinet consists of the cabinet with four casters, a housing cover, and a
wastebasket drawer. The interior of the cabinet has a shelf that supports the
mechanical and electrical components. A housing cover fits on the cabinet.

The Automatic, Off, and Reverse switches; the Manual Forward button; and the
indicator LEDs, and Ready light are located on the housing cover. Paper is fed
through the paper entry slot (throat) on the cover. CDs, DVDs, and credit cards
are fed through the CD entry slot.
housing cover
CD entry slot
paper entry slot
(throat)

disconnect
switch

indicator
C-320 & C-320C Cabinet LEDs

operator
panel
cabinet door

casters (4)
wastebasket

Replace Caster Assembly

The caster assembly screws into a threaded socket on the bottom of the cabinet.
Do this first
1 Remove the wastebasket. Unplug the Shredder
2 Select a suitable work surface and put a blanket, mat, or other cover
down to prevent damage to the shredder.
bolt TOOLS
3 Lay the shredder on its side on the blanket. nut
Wrench
4 Turn the nut counterclockwise to remove the caster
caster from the bottom of the cabinet.

5 Replace the old caster with a new one.

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 17

 Remove Housing Cover
Screws hold the housing cover to the cabinet. A plastic cable connects the
Operator Panel PC board located on the housing cover to the main PC board
in the cabinet. Remove the cover gently, so that this cable is not damaged.

Do this First To remove the housing from the cabinet:

Unplug the Shredder 1 Open the door and remove the wastebasket.

2 Remove the 3 screws on the C-320/C-320C and the 5 screws on the

C‑380/C-380C that hold the cover to the underside of the lip at the
TOOLS
front of cabinet.
Phillips screwdriver
3 Remove the 3 screws that hold the cover to the rear of the cabinet.

4 Lift up the CD feed slot on the top of the cabinet and remove the
2 screws that hold the cover to the metal guards that protect the
cutting assembly.

5 Grip the housing cover on both sides, then gently lift the cover off the
cabinet. Be careful not to damage the plastic cable.

6 Disconnect the cable from the main PC board and set the cover
aside.

C-320/C-320C Housing Cover

safety flap CD/DVD/floppy disk/credit card

entry slot on safety flap

cable (connects to
main PC board in
cabinet)

housing cover
insert panel paper entry slot

operator panel (see

page 4 for details)

18 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

Remove/Replace PC Board
The PC board is located at the right side of the cabinet shelf. It rests on a
support base that is attached to the cabinet shelf. Some of the wires leading to
various components are hard-wired to the board, others such as the basket full
sensor and the operator panel cable, can be disconnected from the board or the
component.

If a component that is hard wired to the board fails, the entire PC board must be
replaced. Before replacing the PC board, disconnect the wires (that are not hard-
wired) from the PC board, components, and sensors.
Do this First
Note: Make sure the shredder is unplugged from the electrical outlet.
Remove Housing
Cover
1 Disconnect the 2 power wires (red and black) from the disconnect
switch (see wiring diagram).

2 Disconnect the 3 motor wires from the PC board. TOOLS

Long nose pliers
3 Disconnect the black and blue wire tabs from the capacitor and remove Phillips screwdriver
them from the wire guides.

4 Disconnect the basket full sensor wire connector from the PC board.

5 Remove the 4 screws that hold the PC board to the cabinet shelf, and
remove the PC board.

6 Set the PC board aside. Be careful as some of the wires are hard wired
to the PC board. Do not break these connections if the board is not
being replaced.

motor wire
connectors
C-320/C‑320C PC board
capacitor connectors
(hardwired)
power cord connectors

basket full sensor

connectors
door ajar switch connectors
(hardwired)

current limit
adjustment screw

operator panel
cable connector

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 19

 Mechanical Assemblies
The motor and the cutting assembly are the major mechanical assemblies in
the shredder.

Remove Cutting Assembly and Motor from Cabinet

The gearbox protects the gears and supports the cutting assembly and motor.
The bearing plates support the cutting assembly. Consult the wiring diagrams
as needed. Note and label each wire as you disconnect it.

CAUTION!
Do this First The cutting assembly is heavy. Make sure a suitable work surface
is available before removing the cutting assembly.
Remove PC Board

To remove the cutting assembly and motor:

TOOLS 1 Remove the screw that holds the motor ground wire (yellow/green) to
Socket wrench the cabinet shelf.
(14 mm)
Long nose pliers 2 Remove the 3 motor wire tabs from the PC board.
Phillips screwdriver
3 Remove the 2 bolts and washers that hold the motor to the cabinet
shelf.

4 Remove the 4 bolts and washers that hold the cutting assembly
bearing plates to the cabinet shelf.

5 Remove the 2 screws that hold the door ajar switch to the cabinet to
access a bearing plate bolt, if needed.

6 Lift the cutting assembly and motor up until it clears the supports on
the cabinet base and place it on a suitable work surface. Be careful
not to damage the motor wires.
gearbox
and gears left bearing plate
motor

right bearing plate

cutting
assembly

Cutting Assembly in Cabinet

20 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

Remove Gearbox
The gear assemblies are the same for the C-320/C-320C and the
C‑380/C-380C shredders. A large white plastic gear fits over the metal drive
gear which is attached to another large white plastic gear. A deep metal gear
fits on the large cutting cylinder shaft and a smaller metal gear fits on the small
cutting cylinder shaft. The motor also has a gear shaft.

To remove the cutting assembly gearbox: Do this First

1 Remove the 6 screws and washers that hold the gearbox to the left Remove Cutting
bearing plate. Assembly and Motor
from Cabinet
2 Pull the gearbox away and up from the bearing plate.

3 Remove the outermost white plastic gear. Tools

4 Remove the other white plastic gear and the metal gears that fit in it. Phillips screwdriver
Gear puller

Note: If you are unable to protect the bin full flap, remove it from
the bearing plates.

gearbox

1st stage gear assembly

(consists of 2 metal and 1
large plastic gear)

left bearing plate

2nd stage gear

snap ring for hex

distance rod

large cutting shaft gear

small cutting shaft gear

gear pins

journal bearing insert &

bearings (attach to bearing
plate)

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 21

 Remove Motor
The motor is supplied as a complete assembly. If any part of the motor is
defective, the entire motor must be replaced.

To remove the motor:

Do this First
1 Make sure the large plastic gear that meshes with the motor
Remove Gearbox drive shaft is removed.

2 Remove the 4 bolts and locking washers that hold the motor to
TOOLS the left bearing plate.
Phillips screwdriver 3 Support the bearing plate and cutting assembly as you remove
the motor.

motor
wires

motor drive shaft

motor
mounting
bracket

22 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

Electrical Assemblies

Replace Capacitor
Two screws hold the capacitor to the cabinet shelf. Two wires (black
and blue) from the PC board connect to the terminals on the top of the
capacitor. Do this first
Typical problems that may be caused by a defective capacitor are that Remove Cutting Assembly
the motor runs but with no power. and Motor

CAUTION!
To prevent electrical shock, make sure the shredder is Tools
disconnected from the power source. Long nose pliers
Phillips screwdriver

To replace the capacitor:

1 Disconnect the 2 wire tabs that connect the old capacitor to the
PC board. Note the color and location of these wires.

Note: Be careful not to damage the PC board or the wires

connected to it.

2 Remove the 2 screws that hold the capacitor to the cabinet

shelf. Remove the old capacitor.

3 Attach the new capacitor to the cabinet shelf with the screws.

4 Connect the 2 wire tabs from the PC board to the capacitor.

wire
connectors

Capacitor

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 23

 Replace Power Receptacle
A receptacle for the power cord is located on the back of the cabinet. The
receptacle is held in position by a support bracket that attaches to the cabinet
shelf.

To replace the power outlet:

Do this first 1 Make sure the power cord, disconnect switch, and ground wires are
Remove Housing Cover disconnected from the connectors on the receptacle.

Tools
Long nose pliers
Phillips screwdriver
2 Remove the 2 screws that hold the support bracket to the cabinet
shelf.
3 Push the receptacle through the opening at the back of the cabinet.
4 Remove the 2 screws that hold the receptacle to the support
bracket.

5 Place the new receptacle in the support bracket.

6 Place the receptacle through the opening in the cabinet and attach
the support bracket to the cabinet shelf.

7 Reconnect the wires.

Power Cord Assembly

power cord
receptacle

power cord
ground support bracket
wire
connector
pc board
wire
connectors

24 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

Replace Basket Full Sensor
The motor will stop if the wastebasket is full. The shredder will not operate
until the excess paper is cleared.

The basket full sensor is an electric eye that monitors the paper level in the
basket. The sensor consists of a transmitter and receiver LEDs. On the C‑320
and C-380, the LEDs fit in special 2-piece brackets that are attached to the
left and right sides of the underside of the cabinet shelf. On the C-320C and
C-380C, the LEDs fit into a bracket that is inserted into an opening on the
cabinet shelf. The wires from the sensor connect to the PC board. The sensor
connects to the Basket Full indicator LEDs through the PC board. (See the
wiring diagram.)
C-320 & C-380
Basket Full Sensor

2-piece bracket wire connects to

attaches to PC board
the underside
of the cabinet
shelf

transmitter or
receiver LED

To replace the C-320 and C-380 basket full sensor:

1 Disconnect the basket full sensor wire connector from the PC board.
See the wiring diagram. Do this first
Remove the Cutting
2 Remove the screw that holds each basket full sensor bracket to the Assembly and Motor
underside of the cabinet shelf. Note the color of each LED.

3 Separate the 2 pieces of the bracket and remove the LED.

Tools
4 Thread a new transmitter or receiver LED through the opening in the
Long nose pliers
cabinet shelf and place the LED in one piece of the brackets. Reunite Phillips screwdriver
the 2 pieces of the bracket.

5 Place the bracket in position on the bottom of the cabinet

shelf making sure the 2 plastic tabs on each bracket fit in the
corresponding holes in the cabinet shelf.

6 Reattach the brackets to the cabinet shelf. Make sure the two LEDs
are pointing at each other and adjust, if needed.

7 Plug the new basket full sensor wire connector into the PC board.

8 Place the sensor wires in the wire guides.

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 25

 To replace the C-320C and C-380C basket full sensor:

1 Disconnect the basket full sensor wire connector from the PC board.
See the wiring diagram.
C-320C/C-380C Basket
2 Remove the 2 screws that hold each basket full Full Senor Bracket
sensor bracket to the cabinet shelf.

3 Remove the LED from each bracket. Note the

color of each LED.

4 Place the new LEDs in the brackets.

5 Insert each bracket through the opening in the ridge under the cutting
assembly on the cabinet shelf.

6 Reattach the brackets to the cabinet shelf. Make sure the two LEDs
are pointing at each other and adjust, if needed.

7 Plug the new basket full sensor wire connector into the PC board.

8 Place the sensor wires in the wire guides.

Replace Door Ajar Switch

A plastic plug on the cabinet door fits into an opening on the front of the
cabinet. The plug makes contact with the door ajar switch. If the switch is
working properly, you will hear a clicking sound from the switch when the door
is opened and closed. If the switch is not working, the door ajar troubleshooting
light will activate and the motor will not start until the door is closed properly.

Two screws hold the switch to a support on the cabinet shelf. Three wires
are hard-wired to PC board and to the switch. The entire PC board must be
replaced if this switch is defective (see the wiring diagrams).
Do this first
To replace the door ajar switch:
Remove/Replace the
PC Board 1 Place the new switch in position on the ledge on
the cabinet housing.
Door ajar switch
Tools
2 Replace the 2 screws that hold the switch to
the cabinet. Make sure the blade on the switch
Phillips screwdriver makes contact with the plastic plug on the door.
Reposition the switch if needed.

3 Place the wires securely in the wire guides

along the cabinet shelf.

26 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

Remove/Replace Operator Panel Board
The PC board on the operator panel controls the auto start LEDs, the
operator panel switches, and the indicator LEDs and ready light. The
operator panel board connects via a large cable to the PC board.

To replace the operator panel board:

Do this first
1 Remove the 4 screws that hold the 2 cable guide brackets to the Remove Housing
housing cover. Cover
2 Remove the 2 screws that hold the supports for the auto start LEDs.
Note the color of each lamp. Remove the sensor wires from the wire
Tools
guides.
Phillips screwdriver
3 Remove the 2 screws that hold the operator panel board to the Long nose pliers
cover.

4 Disconnect the operator panel switch cable from the operator panel
board.
Housing Cover
5 Connect the operator panel switch cable to the new operator panel
board.

6 Put the new board in position and replace the 2 screws that hold the
board to the cover.

7 Put the auto start LEDs in the openings along the paper entry slot
and replace the LED support. Put the wires in the wire guides.

8 Put the large cable in the cable guides and replace the cable guide
cable connects
brackets. operator panel
operator panel
board to the
PC board
Replace Operator Panel Switches
The operator panel switches (Reverse, Off, Automatic, and Manual Forward)
are located in the housing cover insert and connect via a cable to the
operator panel PC board. If the cable or a switch is defective, replace the
housing cover insert.

To replace the housing cover insert:

1 Remove the 8 screws that hold the cover insert to the cover.

2 Lift the insert up and away from the cover.

3 Put the new insert in place and secure it to the housing cover.

4 Connect the operator panel switch cable to the operator panel

board.

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 27

 Current Limit Adjustment
The current limit adjustment is preset at the factory. When a PC board is
replaced, this setting may need to be checked and adjusted. The current
limit adjustment screw is located on the PC board. When adjusted properly,
feeding more than the maximum recommended quantity of paper may cause
a paper jam.

Table 1: Minimum/Maximum Jam Quantity Sheet (20 lb, letter) Capacity

Shredder Rated Minimum Maximum

C-320 strip cut 28 29 30
C-320C confetti-cut 16 17 18
C-380 strip-cut 28 29 30
C-380C confetti-cut 16 17 18

To check and adjust the current limit setting:

Do this first
1 Attempt to shred the minimum jam quantity listed on Table 1.
Replace the PC Board
a If the machine shreds without jamming, turn the current limit
adjustment screw on the PC board clockwise. Repeat step 1.
Tools
b If the machine jams (the red paper jam light goes on and the
Flat blade screwdriver shredder runs in reverse for one second to clear the jam) go
Loctite
to step 2.
Tape

Note: Turn the current limit adjustment screw counterclockwise to increase

the capacity. Turn it clockwise to decrease the capacity.

Note: Based on Table 1, the paper jam should occur after shredding 1/2 to
3/4 of the minimum jam quantity.

2 Confirm the adjustment by shredding the rated number of sheets

listed on Table 1.

a If the shredder jams, turn the screw counterclockwise and

retest with the rated number of sheets.

b If the shredder does not jam, feed the minimum number of

sheets to make sure it will not cause a jam at the minimum
setting.

3 When the current limit adjustment screw is set properly, place a drop
of Loctite thread locking liquid on the screw to secure the setting.

28 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

4 Reassemble the shredder and test the basic shredder functions,
including:

a Make sure the Ready Light (green) shines brightly when the
power is on. This indicates the correct LED alignment between
the PC board and the cover.

b Open the cabinet door to make sure the Door Ajar light is
working.

c Open the cabinet door and cover the bin full sensors with a
piece of masking or non-clear tape. Close the door, turn on
the shredder, and wait about 8 seconds for the bin full sensor
to turn on. When the bin full sensor light turns on, remove the
tape from the sensors.

d Press the Manual Forward button to make sure it is working.

e Place a sheet of paper in the paper entry slot to make sure the
auto-start feature is working.

f Press and hold the Reverse button to make sure it is working.

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 29

 Indicator LEDs
Three indicator LEDs (door ajar, basket full, and auto start) fit into supports
attached to the operator panel PC board. Another LED (ready) indicator is
mounted directly on the board. If an indicator LED or the ready LED fails,
replace the operator panel PC board. (See Remove/Replace the Operator
Panel PC Board and the wiring diagram.)

Replace Auto Start Sensor

The auto start sensor is a light-activated electric eye. It has a transmitter and
a receiver LED that fit into openings on opposite sides of the paper entry slot.
Both sensors are hard-wired to the operator panel PC board. If the paper
Do this first feed sensor fails, the board must be replaced.

Remove/Replace When inserting the new auto start sensors make sure the transmitter and
the Operator Panel receiver are in the same position. Then make sure the LEDs are properly
PC Board aligned so that they will activate the shredder when paper is put in the paper
feed slot.

Tools To replace the paper jam sensor:

Long nose pliers 1 Place the new transmitter and receiver LEDs in the holders located
Phillips screwdriver on either side of the paper feed slot.

2 Place a support bracket over each LED and tighten the screw to
secure the bracket.

3 Secure the sensor wires in the wire guides located along the paper
entry slot.

Auto Start Sensors

30 C-320/C-320C and C-380/C-380C Technical Service Manual Revised 06/09

Wiring Diagram
Models C-320, C-320C, C-380, C-380C
power
cord
green

MOTOR
receptacle
red

power black
green/ on/off yellow
yellow black

red

black
CAPACITOR
white black blue

brown PC
door ajar BOARD
switch black

current red basket

limit full
adjustment black
screw

operator
panel
cable

blue

white
paper
feed cable to
sensor operator
blue panel

operator panel
PC board

Revised 06/09 C-320/C-320C and C-380/C-380C Technical Service Manual 31

 1789 Norwood Avenue
Itasca, IL 60143-998

telephone (630) 893-1600

fax (630) 893-1648
1-800-955-3344