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Zumtobel  LITECOM infinity  System functions  Daylight linking

Daylight linking

Overview
Function description
Commissioning
Configuration
Known errors

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Function description

Function description

General
Daylight linking is a way of controlling luminaires whilst taking the available daylight and the blinds into account. Controlling the
artificial light by adjusting it to the natural daylight achieves optimal lighting quality and saves additional energy.
The daylight is recorded either by a sky scanner or by one or more light sensors. The light sensor does not have to be located
in the room where the daylight linking will be enabled.
Measurement points are used to control the daylight linking of artificial light. The measurement point defines the maximum
amount of light a luminaire can output. For each measurement point the illuminance at the workspace is measured with a
luxmeter, once at 100 % and once at 0 % intensity. These two values and the sensor values currently being measured combine
to form one measurement point.
The measurement points are then used to calculate the amount of artificial light required to achieve the required illuminance.
The number of measurement points created in a room depends on the local conditions in the room and the luminaires installed.

Composition of a measurement point (MP)


Measured illuminance (100 %)
→ Current sensor value when measuring the illuminance with all lights switched on (blinds open)
Measured illuminance (0 %)
→ Current sensor value when measuring the illuminance with the lights switched off (blinds open)

Example of daylight-linking
In this example two measurement points are needed: one on the
workspace below the left luminaire and one below the right
luminaire. The measurement points are marked with an X.

Figure 1: Example of daylight linking with a great deal


of daylight in the room

Figure 2: Example of daylight linking with little

Integrating daylight linking in LITECOM infinity


Requirement:
Infinity mode is enabled. More information can be found here...

1. Activate the Daylight linking app; More information can be found here...
(App overview > LITECOM Store)
2. When a sky scanner is used: Check values from the sky scanner; More information can be found here...
(App overview > System image)
3. When using one or more light sensors: Address one or more light sensors;More information can be found here...
(App overview > Addressing > Select control device > Input devices > Sensors)
4. Select effective range; More information can be found here...
(App overview > Daylight linking > Button for selecting the effective range (top left))
5. Select sky scanner or one or more light sensors; More information can be found here...
(App overview > Daylight linking > Sensor)
6. Assign a blind model to each facade; More information can be found here...
(App overview > Daylight linking > Global settings > Next...)
7. Configure other global settings; More information can be found here...
(App overview > Daylight linking > Global settings)
8. Create and configure measurement points; More information can be found here...
(App overview > Daylight linking > Measurement points)
9. Configure daylight-dependent scene and define required illuminance; More information can be found here...
(App overview > Scenes)

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Commissioning

Commissioning

Licensing
The Daylight linking app is only available if a licence has been activated. There are different licences for daylight linking:
Sky scanner
By activating the licence for daylight linking with sky scanner (app overview > LITECOM Store > Sky scanner), you can
use a sky scanner or one or more light sensors. There are different volume licences for daylight linking with sky
scanner:

LITECOM INF daylight TLM 250 (art. no. 22169608) for up to 250 actuators
LITECOM INF daylight TLM 500 (art. no. 22169609) for up to 500 actuators
LITECOM INF daylight TLM 1.000 (art. no. 22169610) for up to 1,000 actuators
LITECOM INF daylight TLM 2.000 (art. no. 22169611) for up to 2,000 actuators
Light sensor
By activating the licence for daylight linking with light sensor (app overview > LITECOM Store > Light sensor), you can
use one or more light sensors. There are different volume licences for daylight linking with light sensor:
LITECOM INF daylight 250 (art. no. 22169599) for up to 250 actuators
LITECOM INF daylight 500 (art. no. 22169600) for up to 500 actuators
LITECOM INF daylight 1.000 (art. no. 22169601) for up to 1,000 actuators
LITECOM INF daylight 2.000 (art. no. 22169602) for up to 2,000 actuators

You have to activate the licence before you can use theDaylight linking app.

The following steps are required:


Step 1: Request licence (App overview > LITECOM Store
> Licence information)
Step 2: Activate licence (App overview > LITECOM Store >
Activate licence)

Figure 1: Overview of licensing

Function Brief description

(1) Licensing This page provides information about your licence. You will need this information to request a licence from
information your sales partner. You can also see whether the licence has been activated or not.

(2) Activate You can activate the licence with a licence number here.
licence

Table 1 : Overview of licensing

Note
Multiple licences can be activated.
To recall the ordered licence numbers, go to the litecom.zumtobel.com website and enter the
reference number of the LITECOM CCD or the Infinity ID.
The licence number, the number of enabled devices and the validity period are shown for each
activated licence.
© 2022 by Zumtobel Lighting GmbH
Zumtobel  LITECOM infinity  System functions  Daylight linking  Configuration

Configuration

Overview
Preparatory measures
Overview of the "Daylight linking" app
Global settings
Messpunkte manuell korrigieren

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Configuration  Preparatory measures

Preparatory measures

Overview
Sky scanner
Light sensors

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Configuration  Preparatory measures  Sky scanner

Sky scanner

Note
When installing the LM-TLM sky scanner, ensure that the mark (north arrow) on the sky scanner base is
aligned with north.

General
The sky scanner is automatically added to the system image after a restart of the LITECOM CCD. Therefore, it does not have to
be addressed. In order for the daylight linking to work properly, check the values from the sky scanner.

Checking the values from the sky scanner


1. On page 1 of the app overview, select the System image app.
The System image view is displayed.
2. Tap on the sky scanner icon.
The Values from the sky scanner view is displayed.

Figure 1: Icon for


sky scanner

Figure 2: "Values from the sky scanner" view


Parameter Description

Date, time, Specify the current date, the current time and the geographical coordinates.
geographical
coordinates

Sun Specifies the current sun position using alpha and gamma:
position
Alpha specifies the direction (e.g. 90° corresponds to east and 180° corresponds to south).
Gamma specifies the elevation angle – i.e. the angle between the horizon of the observer and the sun
(e.g. at sunrise the elevation angle is 0°, since the sun is on the observer's horizon; when the sun is
directly above the observer (in the zenith), the elevation angle is 90°).

Glare value Specifies the value of the current glare. The glare value is calculated from the sensor values of the sky
scanner.

Sky Proportion of total outdoor illuminance which falls on a measuring location (atmospheric scattering).
illuminance

Sun Proportion of total outdoor illuminance that occurs directly at the measuring location.
illuminance

Total Specifies the total illuminance. This parameter consists of the values of the Sky illuminance and the Sun
illuminance illuminance.

Table 1 : Values from the sky scanner

Figure 3: Sun position – Alpha


Figure 4: Sun position – Gamma

Note
If you tap the Delete button, the sky scanner is removed from the system image. However, if the sky scanner
is not physically removed from the system, it is automatically added to the system image again after a restart
of the LITECOM CCD.

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Configuration  Preparatory measures  Light sensors

Light sensors

General
Address light sensor; More information can be found here...
(App overview > Addressing > Select control device > Input devices > Sensor)

Note
The test key on the light sensor must be briefly pressed twice to locate the light sensor.

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Configuration  Overview of the "Daylight linking" app

Overview of the "Daylight linking" app

General
The following contains an overview of the functions in the Daylight linking app.

Figure 1: "Daylight linking" app view


Function Description

(1) Return to app Use the app icon to access the app overview.
overview

(2) Select Whether a room or group is selected as the effective range depends on the project engineering:
effective
Select a room if the scene in a room, regardless of the number of groups, should be controlled
range
via daylight linking using a sky scanner, a light sensor or the average of several light sensors.
Select a group if the scene in a room should be controlled via daylight linking using a separate
light sensor to detect the available daylight in the room for each group.

In both cases the light sensor does not have to be located in the effective range.

(3) Configure Some settings can be applied globally to all daylight linking, e.g.Interruption period after manual
global operation. More information can be found here...
settings

(4) Selecting sky The daylight is recorded either by a sky scanner or by light sensors. Depending on the requirement and
scanner or the activated licence, a sky scanner or one or more light sensors can be selected. If more than one light
one or more sensor is selected, the average of the sensor values is used for the daylight linking calculation. The light
light sensors sensor does not have to be located in the room where the daylight linking will be enabled. If a light
sensor is already addressed in the selected effective range, this sensor is automatically added. The sky
scanner is automatically available in all effective ranges. Another light sensor or the sky scanner can be
selected at any time.

(5) Create, copy Daylight linking is implemented using measurement points. An overview of the functions of theEdit
and edit measurement points view can be found after this table.
measurement
points

Table 1 : Functions in the "Daylight linking" app

Note
The Scenes app provides the option of defining whether the global settings are used for any scene.
If you have activated the licence for the Daylight linking with sky scanner beforehand, you can
select a sky scanner or one or more light sensors.
If you have activated the licence for the Daylight linking with light sensor beforehand, you can
select one or more light sensors

"Edit measurement points" view


The following contains an overview of the functions of the Edit measurement points view.
Figure 2: "Edit measurement points" view
Function Description

(1) Create new Create a new measurement point. During this process, assign the measurement point to a room, group
measurement or individual luminaires and blinds. A name is automatically suggested for the measurement point,
point which can be changed at any time. By default the name consists of the abbreviation MP (Measurement
Point) and the assignment. Examples:
MP Luminaire 1: measurement point assigned to Luminaire 1
MP Group 3: measurement point assigned to Group 3

(2) Copy Measurement points can be copied from other effective ranges. This is recommended when scenes
measurement should be controlled via daylight linking in rooms with a similar setup. The name of the measurement
point point and measured illuminance are applied. The measurement point only has to be assigned.

(3) Return to the If you tap the cross, the Daylight linking view is called up.
Daylight
linking view

(4) Rename Change the name of an existing or copied measurement point.


measurement
point

Delete If a measurement point is deleted, all assignments are also deleted.


measurement
point

(5) Measure Measure the illuminance at the workspace underneath the luminaire with a luxmeter, once at 100 %
illuminance and once at 0 % intensity, and enter the measured illuminance values.
Under the Measure button, the sensor value when illuminance is measured at 0 % intensity is
displayed in parameter At sensor value. If the measurement point has been corrected manually, the
message Corrected manually is displayed instead of the measured illuminance.

(6) Assign Measurement points are assigned to either rooms, groups or individual luminaires and blinds.
measurement
When a new measurement point is created, the point is assigned. In this case the assignment is
point
displayed below the Assign button. The assignment can be changed at any time.
When a measurement point is copied, the assignment is not copied over with it. In this case the
measurement point must be assigned in a separate step.

Tap Assign to assign the measurement point. If other measurement points have already been
assigned, these are listed in the right-hand column. When saved, existing assignments are overwritten.

(7) Correct It may be necessary to manually correct the measurement points (e.g. if the required illuminance is not
measurement achieved at the workspace). The values can be set or the control characteristic can be changed via a
point graphical representation.
manually

(8) Return to the If you tap the tick mark, the changes are saved and theDaylight linking view is called up.
Daylight
linking view

Table 2 : Functions of the "Edit measurement points" view

Note
If blinds are to be taken into consideration in the daylight linking, do not only assign the luminaires to
the measurement point but also the blinds that influence the luminaires.
This function Copy measurement points is only available if measurement points have already been
created in other effective ranges.
To correct measurement points manually, knowledge of control characteristics and day and twilight
points is required.

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Configuration  Global settings

Global settings

Overview
General
Assigning a blind model to each facade
Configuring other global settings

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Configuration  Global settings  General

General

General
The following contains an overview of the functions in the Configure global settings view.

Figure 1: "Configure global settings" view

Function Description

(1) Configure the facade and the Go to Facade and blind model view. More information can be found here...
blind model

(2) Configure other global settings There are certain settings which can be adjusted globally for all blind controls.More
information can be found here...

Table 1 : Functions of the "Configure global settings" view

Note
The blinds must be assigned to a facade so that the blinds are taken into consideration in the daylight
linking. The transmission data for the blind model is also required. These global settings have to be
configured before you can create measurement points and assign blinds to them.

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Configuration  Global settings

 Assigning a blind model to each facade

Assigning a blind model to each facade

Overview
General
Facade overview
Blind model

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Configuration  Global settings

 Assigning a blind model to each facade  General

General

Note
The use of protective functions is recommended with exterior blinds. Input contacts or the rain or wind speed
sensors of the weather station can be used as trigger. Protective functions can be created and configured in
the Protective functions app. More information can be found here...

General
The following contains an overview of the functions of the Facade and blind model view.

Figure 1: "Facade and blind model" view


Function Description

(1) Return to If you tap the cross, the Configure global settings view is called up.
Configure global
settings view

(2) Create facade and This button is used to go to the Facade overview view. Here you can create facades and assign
assign blinds to the blinds to the facade. More information can be found here...
facade

(3) Create and This button is used to go to the Configure blind model view. Here you can create a new blind
configure blind model, for example, and set the Glare protection position and the Transmission. More
model information can be found here...

(4) Return to If you tap the tick mark, the Configure global settings view is called up.
Configure global
settings view

Table 1 : Functions of the "Facade and blind model" view

Assigning a blind model to each facade


The following steps are required:
1. Create a new facade and assign blinds; More information can be found here...
(App overview > Daylight linking > Global settings > Next... > Button for displaying the facade overview (left))
2. Create and configure blind model; More information can be found here...
(App overview > Daylight linking > Global settings > Next... > Button for configuring the blind model (right))

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Configuration  Global settings

 Assigning a blind model to each facade  Facade overview

Facade overview

General
A facade is a group of blinds or windows that point in the same direction. The following contains an overview of the functions of
the Facade overview view (app overview >Daylight linking >Global settings >Next... > Button for displaying the facade
overview (left).

Figure 1: "Facade overview" view

Function Description

(1) Select facade Select an existing facade to configure it.

(2) Rename facade Change the name of an existing facade.

Delete facade When a facade is deleted, all settings for the facade are deleted.

(3) Create new facade Create a new facade.

(4) Assign blinds Assign blinds that point in the same direction to the facade.

(5) Return to Facade and blind If you tap the tick mark, the changes will be saved and theFacade and blind
model view model view is called up.

Table 1 : Functions in the "Facade overview" view


© 2022 by Zumtobel Lighting GmbH
Zumtobel  LITECOM infinity  System functions  Daylight linking  Configuration  Global settings

 Assigning a blind model to each facade  Blind model

Blind model

General
The transmittance data for the respective blind model is needed so that blinds are also taken into consideration in the daylight
linking. A blind model is a template in which the control-related properties of a blind are summarised. These properties include
the transmission and the glare protection position. The following table provides a description of the individual configuration
options:

Parameter Description

Transmission The transmission defines the capability of a blind to let radiation pass through. The transmission consists of
the following parameters:
Slat position: Specifies how the slats of a blind are tilted. Expressed as a percentage (%). At 100 %
the slats are closed, and at 0 % the slats are open.
Transmittance: Specifies the proportion of the radiation which is allowed through by a component.
Expressed as a percentage (%).

Glare The glare protection position consists of the following parameters:


protection
Elevation angle: Angle between the horizon of the observer and the sun. Expressed in degrees (°).
position
If, for example, the sun is on the observer's horizon (e.g. at sunrise), the elevation angle is 0°. If the
sun is directly above the observer (in the zenith) , the elevation angle is 90°.
Slat position: Specifies how the slats of a blind are tilted. Expressed as a percentage (%). At 100 %
the slats are closed, and at 0 % the slats are open.

Table 1 : Configurable properties of a blind model

Note
When a facade is being created, the standard blind model is assigned as standard, which already contains
two values for the transmission and the glare protection position.

Functions of the "Configure blind model" view


An overview of the functions of the Configure blind model view (app overview >Blind control > button for displaying the
configuring the blind model (bottom right)) can be found in the following.
Figure 1: "Configure blind model" view

Function Description

(1) Select the blind model Select an existing blind model in order to then be able to configure it.

(2) Rename blind model Change the name of an existing blind model.

Delete blind model When the blind model is deleted, all settings for the blind model are deleted.

(3) Create new blind Create a new blind model.


model

(4) Set glare protection Set the Glare protection position parameter, which consists of the elevation angle of the sun
position and the slat position.

(5) Set transmission Set the Transmission, which consists of the slat position and the transmittance.

(6) Return to blind If you tap the tick mark the changes will be saved and the Blind control view is called up.
control view

Table 2 : Functions of the "Configure blind model" view

Note
The Standard blind model cannot be renamed or deleted.
When a new blind model is being created, two standard entries are created for the glare protection
position.
If you would like to create a new entry, tap app overview >Blind control > button for
configuring the blind model (bottom right) > plus symbol at bottom left.
If you would like to edit an entry, tap app overview >Blind control > button for configuring
the blind model (bottom right) > button below the icon for the elevation angle and the slat
position (left).
When a new blind model is being created, two standard entries are created for the transmission.
If you would like to create a new entry, tap app overview >Blind control > button for
configuring the blind model (bottom right) > plus symbol at bottom right.
If you would like to edit an entry, tap app overview >Blind control > button for configuring
the blind model (bottom right) > button below the icon for the slat position (right) and for the
transmittance.
© 2022 by Zumtobel Lighting GmbH
Zumtobel  LITECOM infinity  System functions  Daylight linking  Configuration  Global settings

 Configuring other global settings

Configuring other global settings

General
Some settings can be applied to all daylight linking. These settings are enabled for all daylight-linked luminaires as standard.
The Scenes app provides the option of seperately defining whether the global settings are used, however.
The following table provides a description of the individual configuration options:

Parameter Description

Never dim off via Enable this tick mark so that the lighting is never dimmed off via daylight linking.
daylight linking

Lower dimming limit The dimming range is a range in which the intensity of the luminaires can be
(daylight linking)* dimmed/brightened. It is restricted to the physical upper and lower limits. The dimming range of
the daylight linking can be restricted further by setting the lower dimming limit (daylight linking).

Switch-off intensity* If the intensity reaches/falls below this value, the luminaire/lighting is switched off.

Delay time* Time during which the switch-off intensity must be reached/not reached so that the
luminaire/lighting is switched off.

Switch-on intensity* If the intensity reaches/exceeds this value, the luminaire/lighting is switched on.

Upper dimming limit The dimming range is a range in which the intensity of the luminaires can be
(daylight linking) dimmed/brightened. It is restricted to the physical upper and lower limits. The dimming range of
the daylight linking can be restricted further by setting the upper dimming limit (daylight linking).

Interruption period after Time during which daylight linking can be disabled temporarily by manual operation (e.g.
manual operation pressing a key/switch). Daylight linking is automatically enabled again after this time has
expired.

Daylight linking takes Enable this tick mark so that daylight linking takes over again as soon as the intensity calculated
over when calculation by daylight linking matches the intensity set by the user.
matches manual
operation

Table 1 : Configuration options – daylight linking, global settings

Note
Whether parameters marked with an asterisk (*) can be configured depends on whether daylight linking is
set to never dim off the lighting. The following table provides an overview of which parameters can be
configured.
Never dim off via daylight linking Never dim off via daylight linking
enabled disabled

Lower dimming limit (daylight Yes No


linking)

Switch-off intensity No Yes

Delay time No Yes

Switch-on intensity No Yes

Table 2 : Overview of configuration options depending on parameter "Never dim off via daylight linking”

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Configuration  Correcting measurement points manually

Correcting measurement points manually

General
It may be necessary to correct the measurement points manually
(e.g. if the required illuminance is not achieved). The values can be
set manually or changed via a graphical display.
The measurement points are converted into day and twilight points
and the result is a linear control characteristic. This control
characteristic determines the required brightness of the artificial
light based on the available daylight. The day point represents the
ratio between the daylight and artificial light when there is a lot of
daylight in the room, while the twilight point represents the ratio
between the daylight and artificial light when there is little daylight
in the room.
The control characteristic can be edited manually by pressing the
control characteristic icon in the measurement point overview.
First the option to adjust the values by directly entering them
appears. Press Edit for the Edit control characteristic option to Figure 1: Manual configuration
open the graphical display.

Note
To correct measurement points manually, well-grounded knowledge of control characteristics, day and
twilight points is required. Without this knowledge no changes may be made, as these significantly alter
daylight linking.

Manually configuring values


The following settings can be used to change the values for the day and twilight points directly.

Parameter Description

Simulate with This value is used as the required illuminance used to simulate the control characteristic in the room. The
following changes can therefore be measured directly in the room when manually correcting the measurement
illuminance points.

Intensity Artificial light level additionally needed to reach the required illuminance set forSensor value (twilight
(twilight point) point). Generally, a higher intensity (artificial light level) is required when there is less available daylight.

Sensor value Illuminance measured via the light sensor, at which the luminaires switch to the set value forIntensity
(twilight point) (twilight point).

Intensity (day Artificial light level additionally needed to reach the required illuminance set forSensor value (day point).
point) Generally a lower intensity (artificial light level) is required when there is more available daylight.

Sensor value Illuminance measured via the light sensor, at which the luminaires switch to the set value forIntensity
(day point) (day point).

Current sensor The current sensor value for the light sensor is displayed here. If more than one sensor is selected for the
value measurement point, the average sensor value is displayed.

Table 1 : Manual configuration of measurement points

Editing the control characteristic


The values of the control characteristic can also be edited using
the graphical display as follows:
1. Press the Edit button.
2. Drag the points to the desired position and confirm the
configuration with the tick mark.
3. The set values are applied in the Correct measurement
point manually view, but can also be edited further here if
necessary.
4. Save the configuration by pressing the tick mark.

Figure 2: Editing the control characteristic

Information
If the control characteristic has been edited manually or graphically, the Edit measurement points overview
will display the note Manually corrected under the Measure button.

Information
Normally daylight linking is used to compensate for low levels of natural daylight with artificial light (daylight
tracking). However, the Correct measurement points manually function can also be used to configure
daylight tracking. A daylight curve is then simulated in the rooms without daylight. This means that when
there is a lot of daylight (Sensor value (day point)) the artificial light is set higher (Intensity (day point))
than when there is little daylight (Sensor value (twilight point)), when a lower artificial light level (Intensity
(twilight point)) is set.

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Known errors

Known errors

Overview
Leuchten mit demselben Messpunkt haben unterschiedliche Stellwerte
Tageslichtabhängige Steuerung ist aus, obwohl Ausdimmen nicht erlaubt ist
Tageslichtabhängige Steuerung ist aus, obwohl Ausdimmen nicht erlaubt ist
Tageslichtabhängige Steuerung funktioniert nach Aktualisierung nicht mehr
Sensorauswahl (ED-EYE) kann nicht geändert werden
Scene with daylight linking cannot be enabled

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Known errors

 Luminaires with the same measurement point have different control values

Luminaires with the same measurement point have different control


values

Error properties −

Luminaires with the same measurement point have different control values
A look-down rule has been configured, which controls multiple luminaires through one sensor/measurement point. During
testing or in running operation, however, it is determined that some of these luminaires switch to different control values.

Troubleshooting −

Using fewer luminaires per sensor


The number of luminaires that can be used per sensor is not unlimited. Max. 10 luminaires should be used per sensor.
Sensors should be retrofitted if necessary.

Error cause −

Software error
This error is caused by a software error which will be fixed as soon as possible.

Procedural instructions complaint handling −

Information
The following steps – if specified – must be carried out when a complaint is being processed:

Import complaint in SAP


Carry out maintenance
Create service report
Store documentation in QM
Determine time spent to complete work
Assign the costs

Importing complaint in SAP


Complaint parameter Contents

Short text complaint Luminaires with the same measurement point have different control values

Long text complaint Luminaires with the same measurement point have different control values

Position/position overview F2019-074

Table 1 : Complaint information

Carrying out maintenance


1. Perform troubleshooting.
2. Check system function.
3. Create data backup.
Creating service report
The following information must be included in the service report:
Serial and batch numbers of the updated devices.

Storing documentation in QM
The following documents must be stored in QM:
Service report
Relevant correspondence
Data backup

Determining time spent to complete work


Position Time spent

Updating the device 30 min

Checking system function 10 min

Travel time to customer and back (one time per system) Varies

Table 2 : Time spent

Assigning the costs


The factory will cover 100 % of the costs incurred, provided the following criteria have been met:
Fully completed quality report in SAP
Completion of every step in the procedure instructions for processing complaints

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Known errors

 Daylight linking is off even though dimming off is not allowed

Daylight linking is off even though dimming off is not allowed

Error properties −

Daylight linking is off even though dimming off is not allowed


Automatic dimming off is disabled for daylight linking. If daylight linking is enabled for a scene while the sensor value is very
high, LITECOM sends “00” instead of the minimum control value and the luminaires are therefore switched off.

Troubleshooting −

Updating software
This error can be corrected by updating to the following software version:
Version 2.6.0 or higher

Workaround
As soon as the sensor value is low enough and the automation switches on the lighting again for the first time, the controls
function as configured and do not switch off completely again after this point.

Error cause −

Software error
This error was caused by a software error which was fixed in version 2.6.0.

Procedural instructions complaint handling −

Information
Complaints cannot be processed for this behaviour.

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Known errors

 Daylight linking is off even though dimming off is not allowed

Daylight linking is off even though dimming off is not allowed

Error properties −

Daylight linking is off even though dimming off is not allowed


Automatic dimming off is disabled for daylight linking. If daylight linking is enabled for a scene while the sensor value is very
high, LITECOM sends “00” instead of the minimum control value and the luminaires are therefore switched off.

Troubleshooting −

Updating software
This error can be corrected by updating to the following software version:
Version 2.6.0 or higher

Workaround
As soon as the sensor value is low enough and the automation switches on the lighting again for the first time, the controls
function as configured and do not switch off completely again after this point.

Error cause −

Software error
This error was caused by a software error which was fixed in version 2.6.0.

Procedural instructions complaint handling −

Information
Complaints cannot be processed for this behaviour.

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Known errors

 Daylight linking stops working after a software update

Daylight linking stops working after a software update

Procedural instructions complaint handling −

Information
The following steps – if specified – must be carried out when a complaint is being processed:
Import complaint in SAP
Carry out maintenance
Create service report
Store documentation in QM
Determine time spent to complete work
Assign the costs

Carrying out maintenance


1. Perform troubleshooting.
2. Check system function.
3. Create data backup.

Creating service report


The following information must be included in the service report:
Serial and batch numbers of the updated devices.

Storing documentation in QM
The following documents must be stored in QM:
Service report
Relevant correspondence
Data backup

Assigning the costs


The factory will cover 100 % of the costs incurred, provided the following criteria have been met:
Fully completed quality report in SAP
Completion of every step in the procedure instructions for processing complaints

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Known errors

 Sensor selection (ED-EYE) cannot be changed

Sensor selection (ED-EYE) cannot be changed

Error properties −

All ED-EYE devices are always preselected


In the Daylight linking app, all available ED-EYE devices are always preselected.
The sensor selection cannot be changed, meaning that no daylight linking can be configured.

Troubleshooting −

Updating software
In order to correct the error, update the software to the following version:
Version 2.1.8 or higher

Error cause −

Software error
This error was caused by a software error which was fixed in version 2.1.8.

Procedural instructions complaint handling −

Importing complaint in SAP


Complaint parameter Contents

Short text complaint Sensor selection (ED-EYE) cannot be changed

Long text complaint Sensor selection (ED-EYE) cannot be changed

Position – position overview F2017-125

Table 1 : Complaint information

Determining time spent to complete work


Position Time spent

Updating the device 30 min

Checking system function 30 min

Travel time to customer and back (one time per system) Varies

Table 2 : Time spent

© 2022 by Zumtobel Lighting GmbH


Zumtobel  LITECOM infinity  System functions  Daylight linking  Known errors

 Scene with daylight linking cannot be enabled

Scene with daylight linking cannot be enabled

Error properties −

Scene with daylight linking cannot be enabled


Luminaires in an Infinity system cannot be controlled via daylight linking. An error message appears even though a
measurement point is assigned to daylight linking.

Troubleshooting −

Updating software
In order to correct the error, update the software to the following version:
Version 2.1.0 or higher

Error cause −

Software error
This error was caused by a software error which was fixed in version 2.1.0.

Procedural instructions complaint handling −

Information
The following steps – if specified – must be carried out when a complaint is being processed:

Import complaint in SAP


Carry out maintenance
Create service report
Store documentation in QM
Determine time spent to complete work
Assign the costs

Importing complaint in SAP


Complaint parameter Contents

Complaint description Scene with daylight linking cannot be enabled

Long text complaint Scene with daylight linking cannot be enabled

Position – position overview F2017-071

Table 1 : Contents in SAP

Carrying out maintenance


1. Perform troubleshooting.
2. Check system function.
3. Create data backup.
Creating service report
The following information must be included in the service report:
Serial and batch numbers of the updated devices.

Storing documentation in QM
The following documents must be stored in QM:
Service report
Relevant correspondence
Data backup

Determining time spent to complete work


Position Time spent

Updating the device 30 min

Checking system function 30 min

Travel time to customer and back (one time per system) Varies

Table 2 : Time spent

Assigning the costs


The factory will cover 100 % of the costs incurred, provided the following criteria have been met:
Fully completed quality report in SAP
Completion of every step in the procedure instructions for processing complaints

© 2022 by Zumtobel Lighting GmbH

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