Qualification Title : SHIELDED METAL ARC WELDING (SMAW) NCI Unit of Competency : RECEIVE AND RESPOND TO WORKPLACE COMMUNICATION ALIGNED WITH PREPARE WELD MATERIALS Module Title : RECEIVING AND RESPONDING TO WORKPLACE COMMUNICATION Nominal Duration : 2 HOURS Learning Outcomes: LO1. Follow routine spoken messages LO2. Perform workplace duties following written notices A. INTRODUCTION This unit covers the knowledge, skills and attitudes required to receive, respond and act on verbal and written communication. B. LEARNING ACTIVITIES LO 1: Follow routine spoken messages Learning Content Methods Presentation Practice Feedback Resources Time Organizational • Group Read information sheet 1.1- Answer self- Compare answer •Written 1hour policies/ guidelines discussion 1 “Organizational check 1.1-1 to the answer key poli-cy/procedures in regard to 1.1-1 •Information and policies/ guidelines in processing documentation regard to processing internal/external procedures internal/external information •Memos information” •Manuals •Journals/articles •Printed materials •Electronic mail •Briefing notes •General correspondence Ethical work • Group Read information sheet Answer Compare Written 1hour practices in discussion 1.1-2 “Ethical work self-check answer to the poli-cy/procedures handling practices in handling 1.1-2 answer key 1.1- •Information and communications communications” 2 documentation procedures •Memos •Manuals •Journals/articles •Printed materials •Electronic mail •Briefing notes •General correspondence Overview of the • Group Read information sheet Answer Compare Written 1hour Communication discussion 1.1-3 “Overview of the self-check answer to the poli-cy/procedures process 1.1-3 answer key 1.1- •Information and Communication documentation 3 process” procedures •Memos •Manuals •Journals/articles •Printed materials •Electronic mail •Briefing notes •General correspondence Effective notetaking • Group Read information sheet Answer Compare Written 1hour and questioning discussion 1.1-4 “Effective self-check answer to the poli-cy/procedures notetaking and 1.1-4 answer key1.1-4 •Information and techniques documentation questioning procedures techniques” •Memos •Manuals •Journals/articles •Printed materials •Electronic mail •Briefing notes •General correspondence LO 2: Perform workplace duties following written notices Practice Accuracy • Group Read information sheet Answer Compare Written 1hour in following writ- discussion 1.2-1 “Practice Accuracy self-check answer to the poli-cy/procedur ten/ oral in following written/ oral 1.2-1 answer key 1.2- es instruction/ instruction/ information” 1 Information and information documentation procedures Memos Manuals Journals/ articles Printed materials Electronic mail Briefing notes General correspondence Practice written • Group Read information sheet Answer Compare Written 1hour and oral discussion 1.2-2 “Practice written self-check answer to the poli-cy/procedures communication and oral communication 1.2-2 answer key 1.2- •Information and skills skills” 2 documentation procedures •Memos •Manuals •Journals/articles •Printed materials •Electronic mail •Briefing notes •General correspondence Case Study in • Group Read information sheet Answer Compare Written 1hour handling written discussion 1.2-3 “Case Study in self-check answer to the poli-cy/procedures communication handling written 1.2-3 answer key 1.2- •Information and communication” 3 documentation procedures •Memos •Manuals •Journals/articles •Printed materials •Electronic mail •Briefing notes •General correspondence Practice relaying/ • Group Read information sheet Answer Compare Written 30 disseminating discussion 1.2-4 “Practice relaying/ self-check answer to the poli-cy/procedures mins messages/ disseminating messages/ 1.2-4 answer key 1.2- •Information and information 4 documentation information” procedures •Memos •Manuals •Journals/articles •Printed materials •Electronic mail •Briefing notes •General correspondence Analyze different • Group Read information sheet Answer Compare Written 30 messages discussion 1.2-5 “Communication self-check answer to the poli-cy/procedures mins procedures and 1.2-5 answer key 1.2- •Information and systems” 5 documentation procedures •Memos •Manuals •Journals/articles •Printed materials •Electronic mail •Briefing notes •General correspondence C. ASSESSMENT PLAN Demonstration –using direct observation to measure knowledge and skills of the learners Written test -to identify the learners prescribe knowledge Oral questioning- to know learners understanding on underpinning knowledge based on the training regulations. D. TEACHER’S SELF-REFLECTION OF THE SESSION Trainees were able to understand the process of RECEIVING AND RESPONDING TO WORKPLACE COMMUNICATION, with the use of CBLM the information & skills they need to know. Through direct observation or written test and performance test and self-checks, students were able to prove that they learned from the lesson.