SAFETY RECALL R03

WIRELESS IGNITION NODE MODULE

Dear Vehicle Owner:

This notice is sent to you in accordance with the Canada Motor Vehicle Safety Act.
FCA Canada has decided that a defect, which relates to motor vehicle safety, exists in certain 2009 and 2010
model year Dodge Journey and 2008 through 2010 model year Dodge Grand Caravan and Chrysler Town
& Country vehicles. This safety recall replaces Safety Recall L25. This recall must be performed even if
Safety Recall L25 has been previously performed on your vehicle.

The problem is : The Wireless Ignition Node (WIN) Module on your vehicle may have unintentional
movement of the Frequency Operated Button Ignition Key (FOBIK) from the “ON” to
the “Accessory” position while driving. This could cause unintended engine shut
off, and the passive restraint systems, including the airbags to shut off. This could
increase the risk of a crash under certain driving conditions and increase the risk of
injury during a crash.

What your dealer FCA Canada will repair your vehicle free of charge. To do this, your dealer will replace
will do : the WIN module and two FOBIK’s.

What you must do Contact your authorized FCA Canada dealer to schedule a service appointment and
to ensure your provide them with your vehicle identification number (VIN), shown on the enclosed Service
safety : Authorization Card.

NOTE: You will receive two new FOBIK’s as part of this recall procedure. If you purchased
additional FOBIK’s in the past, they will also be replaced. Please bring in all FOBIK’s to
receive an equal number of replacement FOBIK’s. FOBIK’s that were replaced in the past
due to damage will not be exchanged. Depending on FOBIK availability, you may have to
return at a future date to receive any additional FOBIK’s.

If you need help : If you require additional assistance or information, please contact FCA Canada Customer
Care Centre at 1-800-465-2001 (English) or 1-800-387-9983 (French) or by email :
www.fcacanada.ca/en/contact_us.php (English) or www.fcacanada.ca/fr/contact_us.php
(French).

If you have already experienced this condition and have paid to have it repaired, you will still be required to have
the campaign performed by an authorized FCA Canada dealer at no charge to you. Once completed, please send
your original receipts and/or adequate proof of payment along with the campaign invoice to the following address
for further review of possible reimbursement: FCA Canada Customer Care Centre, P.O. Box 1621, Windsor,
Ontario, N9A 4H6.

If your name and address shown on the enclosed Service Authorization Card is incorrect or if you no longer own
the vehicle, please contact us at the above phone number, email address or fill in the prepaid post card.

We apologize for any inconvenience and thank you for your attention to this important matter.

Yours very truly,

FCA Canada Inc.

National Service and Parts Manager

FCA Canada Inc.

P.O. Box 1621, Windsor, Ontario, Canada N9A 4H6