Assessment 1 - BSBLDR523 John Update

Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J

ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Assessment Details
Qualification
BSBLDR523 DIPLOMA OF LEADERSHIP AND MANAGEMENT
Code/Title
Time
Assessment Type Assessment -01 (Project) 5 weeks
allowed
Loc Term / 3/2
Due Date 13 August 2023 AHIC
Year
Unit of Competency
National Code/Title BSBLDR523 Lead and manage effective workplace relationships
Student Details
Student Name Aayusha Shrestha Student ID AHI3001496
Student Declaration: I declare that the work

submitted is
my own, and has not been copied or plagiarized from
any
person or source.
Signature:
____________________________
Date: ___15__/___07___/2023_________
Assessor Details
Assessor’s Name
RESULTS (Please SATISFACTORY NOT SATISFACTORY

Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
BSBLDR523 Lead and manage effective workplace relationships Version V2.0/ Nov
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Circle)
Feedback to student:
Student Declaration: I declare that I have Assessor Declaration: I declare that I have conducted a
been. fair,
assessed in this unit, and I have been advised valid, reliable, and flexible assessment with this student,
of my and I
result. I am also aware of my appeal rights. have provided appropriate feedback.
Signature Signature
Date
Date
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Instructions to the Candidates
❖ This assessment is to be completed according to the instructions given below in this document.
❖ Should you not answer the tasks correctly, you will be given feedback on the results and gaps in
knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.
❖ If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
❖ Please refer to the College re-submission and re-sit policy for more information.
❖ If you have questions and other concerns that may affect your performance in the Assessment, please
inform the assessor immediately.
❖ Please read the Tasks carefully then complete all Tasks.
❖ To be deemed competent for this unit you must achieve a satisfactory result with tasks of this
Assessment along with a satisfactory result for another Assessment.
❖ This is an Open book assessment which you will do in your own time but complete in the time
designated by your assessor. Remember, that it must be your own work and if you use other sources
then you must reference these appropriately.
❖ Resources required completing the assessment tasks are Learner guide, PowerPoint presentation,
Unit Assessment Pack (UAP), Access to other learning materials such as textbooks, Access to a
computer, the Internet and word-processing system such as MS Word.
❖ Submitted document must follow the given criteria. Font must be Times New Roman, Font size need
to be 12 and line spacing has to be Single line.
❖ Once you have completed the assessment, please upload the softcopy of the Assessment into AHIC
Moodle.
❖ Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in
a mark of Zero.
Reasonable adjustments
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• Students with carer responsibilities, cultural or religious obligations, English as an
additional language, disability etc. can request for reasonable adjustments.
• Please note, academic standards of the unit/course will not be lowered to
accommodate the needs of any student, but there is a requirement to be flexible
about the way in which it is delivered or assessed.
• The Disability Standards for Education requires institutions to take reasonable steps
to enable the student with a disability to participate in education on the same basis as
a student without a disability.
• Trainer/Assessor must complete the section below “Reasonable Adjustment
Strategies Matrix” to ensure the explanation and correct strategy have been recorded
and implemented if applicable.
• Trainer/Assessor must notify the administration/compliance and quality assurance
department for any reasonable adjustments made.
• All evidence and supplementary documentation must be submitted with the
assessment pack to the administration/compliance and quality assurance
department.
Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)

Category Possibl Reasonable Adjustment Strategy
e Issue (Select as applicable)
◻ LLN ◻ Speaking ◻ Verbal assessment
◻ Reading ◻ Presentations
◻ Writing ◻ Demonstration of a skill
◻ Confidence ◻ Use of diagrams
◻ Use of supporting documents such as wordlists
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◻ Non- ◻ Speaking ◻ Discuss with the student and supervisor (if

Englis ◻ Reading applicable) whether language, literacy and numeracy
h- ◻ Writing are likely to impact on the assessment process.
Speak
◻Cultural ◻ Use methods that do not require a higher level of
ing
Backg background language or literacy than is required to perform the job
round ◻ Confidence role.
◻ Use short sentences that do not contain large
amounts of information.
◻ Clarify information by rephrasing, confirm
understanding.
◻ Read any printed information to the student.
◻ Use graphics, pictures and color coding instead of,
or to support, text.
◻ Offer to write down, or have someone else write,
oral responses given by the student.
◻ Ensure that the time available to complete the
assessment, while meeting enterprise requirements,
takes account of the student’s needs
◻ ◻ Knowledge ◻ Culturally appropriate training

Indige and ◻ Explore understanding of concepts and practical
nous understanding application through oral assessment.
◻ Flexibility ◻ Flexible delivery
◻ Services ◻ Using group rather than individual assessments.
◻ ◻ Assessment through completion of practical tasks
Inappropriate in the field after demonstration of skills and
training and knowledge.
assessment
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◻ Age ◻ Educational ◻ Make sure font size is not too small

background ◻ Trainer/Assessor should refer to the
◻ Limited student’s experience
study skills ◻ Ensure that the time available to complete the
assessment takes account of the student’s needs
◻ Provision of information or course materials in
accessible format.
◻ Changes in teaching practices, e.g. wearing an FM
microphone to enable a student to hear lectures
◻ Supply of specialized equipment or services, e.g. a
note-taker for a student who cannot write
◻ Changes in lecture schedules and arrangements,
e.g. relocating classes to an accessible venue
◻ Changes to course design, e.g. substituting an
assessment task
◻ Modifications to physical environment, e.g.
installing lever taps, building ramps, installing a lift
◻ ◻ Reading ◻ Discuss with the Student previous learning

Educa ◻ Writing experience
tional ◻ Numeracy ◻ Ensure learning and assessment methods meet the
backgr
◻ Limited student’s individual need
ound
study skills
and/or
learning
strategies
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◻ Disability ◻ Speaking ◻ Identify the issues

◻ Reading ◻ Create a climate of support
◻ Writing ◻ Ensure access to support that the student has
◻ Numeracy agreed to.
◻ Limited ◻ Appropriately structure the assessment.
study skills ◻ Provide information or course materials in
and/or accessible format, e.g. a textbook in braille
learning ◻ Changes in teaching practices, e.g. wearing an FM
strategies microphone to enable a student to hear lectures
◻ Supply of specialized equipment or services, e.g. a
note- taker for a student who cannot write
◻ Changes in lecture schedules and arrangements,
e.g. relocating classes to an accessible venue
◻ Changes to course design, e.g. substituting an
assessment task
◻ Modifications to physical environment, e.g.
installing lever taps, building ramps, installing a lift
Explanation of reasonable adjustments strategy used (If required)
What if you disagree on the assessment outcome?

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You can appeal against a decision made in regard to your assessment. An appeal should
only be made if you have been assessed as ‘Not Yet Competent’ against a specific
unit and you feel you have sufficient grounds to believe that you are entitled to be
assessed as competent. You must be able to adequately demonstrate that you have
the skills and experience to be able to meet the requirements of units you are
appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can
request a form to make an appeal and submit it to your trainer, the course coordinator,
or the administration officer. The AHIC will examine the appeal and you will be advised
of the outcome within 14 days. Any additional information you wish to provide may be
attached to the appeal form.
Academic Integrity:
Academic Integrity is about the honest presentation of your academic work. It means
acknowledging the work of others while developing your own insights, knowledge and
ideas.
As a student, you are required to:
• Undertake studies and research responsibly and with honesty and integrity
• Ensure that academic work is in no way falsified
• Seek permission to use the work of others, where required
• Acknowledge the work of others appropriately
• Take reasonable steps to ensure other students cannot copy or misuse your work.
Plagiarism:
Plagiarism means to take and use another person's ideas and or manner of expressing them
and to pass them off as your own by failing to give appropriate acknowledgement. This
includes material sourced from the Internet, RTO staff, other students, and from
published and unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being
used, which includes:
· Paraphrasing and presenting work or ideas without a reference
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· Copying work either in whole or in part
· Presenting designs, codes or images as your own work
· Using phrases and passages verbatim without quotation marks or referencing the
author or web page
· Reproducing lecture notes without proper acknowledgement.
Collusion:
Collusion means unauthorized collaboration on assessable work (written, oral or practical)
with other people. This occurs when a student presents group work as their own or as
the work of someone else.
Collusion may be with another RTO student or with individuals or student’s external to the
RTO. This applies to work assessed by any educational and training body in Australia
or overseas.
Collusion occurs when you work without the authorization of the teaching staff to:
• Work with one or more people to prepare and produce work
• Allow others to copy your work or share your answer to an assessment task
• Allow someone else to write or edit your work (without approval)
• Write or edit work for another student
• Offer to complete work or seek payment for completing academic work for other
students.
Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion
and academic misconduct in group work please refer to the RTO’s policy on Academic
integrity, plagiarism, and collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against
students who engage in plagiarism and collusion as outlined in RTO’s policy.
Proven involvement in plagiarism or collusion may be recorded on students’ academic files
and could lead to disciplinary action.
Assessment Formatting and Answer Length Guidance:
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Your submitted document must follow the given criteria:
· Font must be Times New Roman, the Font size needs to be 12, and line spacing has
to be Single line.
· Your assessment needs to be submitted as an electronic copy unless requested

differently by your assessor.
· The Assessment file name for electronic copy should follow:
Student Id_Assessment_No ( AHI3001496_BSBLDR523)
Referencing
Include a reference list at the end of your work on a separate page or as footnotes. You
should reference the sources you have used in your assessments in the Harvard Style.
To access a web-based tool, see Harvard Style online generator.
http://www.harvardgenerator.com
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Assessment Task 1: Knowledge

· questions
Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired
during the learning phase of this unit. Ensure that you:
· review the advice to students regarding answering knowledge questions in the Business Works
Student User Guide
· Comply with the due date for assessment which your assessor will provide.
· adhere to your RTO’s submission guidelines.
· answer all questions completely and correctly.
· submit work that is original and, where necessary, properly referenced.
· submit a completed cover sheet with your work.
· avoid sharing your answers with other students.
i · Assessment information
· · Information about how you should complete this assessment can be
found in Appendix A of the Business Works Student User Guide.
Refer to the appendix for information on:
· where this task should be completed
· The maximum time allowed for completing this assessment task
· whether or not this task is open-book.
· Note: You must complete and submit an assessment cover sheet with
your work. A template is provided in Appendix C of the Student User
Guide. However, if your RTO has provided you with an assessment
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cover sheet, please ensure that you use that.
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Questions
Provide answers to all the questions below:
1. Identify five ways in which workplace systems and policies and procedures can

assist in building effective relationships.
ANSWER- Here are five ways that can assist in building effective relationships in the
workplace are:
I. Effective communication with colleagues, managers, and juniors.
II. Building trust and respect among the employees and employers.
III. Developing proper scheduling time by creating a planner among colleagues.
IV. Developing teamwork skills for collaborative problem solving that leads to better
outcomes.
V. Actively listening to colleagues and staying focused.
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2. Workplaces policies and producers are often based on legislation and regulation.
Discuss the purpose of each of the following Acts and for each Act explain why the
Act is important for ensuring effective workplace relationships.
· Age Discrimination Act 2004 - The act seeks to develop the workplace by
recognizing that every person should be treated equally regardless of their age to
maintain a good workplace. It protects employees from unfair treatment based on
their age. It prevents discrimination against older workers. It encourages employers
to create inclusive and age-friendly work environments that value the skills of every
worker and create a more harmonious workplace for individuals of all ages.
· Disability Discrimination Act 1992 - The act contributes to creating a workplace that
respects every individual regardless of their disabilities and gives equal opportunities
and fosters an inclusive workplace. It raises awareness about disability
discrimination issues and promotes equality by taking proactive measures to prevent
discrimination. It creates a positive workplace culture that values diversity and
inclusion.
· Fair Work Act 2009 - The act ensures that every staff should get the right and a fair
number of wages, leave provisions, and flexible work arrangements. It promotes a
level playing field and fair treatment in the workplace. It encourages cooperation
between employers and employees. It protects the rights of employees and does not
let anyone be treated in a bad manner.
· Racial Discrimination Act 1975 - The act ensures that every employee should be
treated equally regardless of their race, color, ethnicity, or immigrant status and
should have equal employment opportunities. It ensures that the workplace is free
from all kinds of harassment, and everyone should be respectful among all the
employees.
· Sex Discrimination Act 1984 - The act ensures that every individual should have
equal employment opportunities regardless of their sex and should be given equal
pay to both men and women workers. It provides a safe and respectful workplace
free from sexual harassment and can file complaints if they are facing any kind of
sexual harassment.
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3. Explain how effective problem-solving and conflict resolution strategies outlined in
policies and procedures can support the identification and resolution of workplace
problems, thus maintaining effective workplace relationships.
Answer- By effective problem-solving and conflict-resolution strategies, the workplace can

create an environment where workers can talk about their problems so that the two parties
can know their viewpoints and can find the root cause of the problem. They both can find the
right solution and agree on their problems. It encourages workers to collaborate and share
their strategies, and ideas as they will develop a sense of unity among themselves.
Furthermore, it also promotes understanding the different perspectives as all individuals tend
to have different viewpoints. It encourages employees to consider alternative viewpoints and
identify the interest and needs of everyone. It also prevents conflicts and disagreements and
helps to create a harmonious environment at the workplace.
4. Explain the purpose of a workplace Code of Conduct and how it can assist in
ensuring a harmonious workplace and how staff interact and communicate with
each other.
Answer- The purpose of the Code of Conduct assists in ensuring a harmonious

workplace and how staff interact and communicate with each other in various ways. It
helps employees to make the right decision and behave in a manner by following the set
of rules of the workplace. It sets rules for professional behavior where all the workers
should follow the dress code. It prevents conflicts and any type of harassment among the
workers. It ensures workers that if they break any rules, strict action will be taken against
them. It promotes respectful behavior and encourages treating every worker, colleague,
junior, and client equally. It also ensures the safety and importance of all data security. It
sets various consequences for violating the code of conduct in the workplace.

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5. Many workplaces encourage their staff to build networks both internally and

externally in the organization. This may be through online networks, such as
LinkedIn, or by engaging with the community and other services or businesses that
may be of benefit to the organization. Furthermore, professional development
processes encourage staff to meet new people by attending conferences, training
sessions, and other events. Discuss three reasons why networking can lead to a
more productive and effective workplace environment.
Answer- Three reasons that networking can lead to a more productive and effective
workplace environment are:
• Knowledge Sharing- Networking helps in exchanging of knowledge and idea among

individuals. When the employee connects with another colleague, they both can learn
new things from the viewpoint and experience of one another. It helps employees to
share their projects and things learned from the projects, this will help other
employee adapt successful techniques to their work and not make the same mistake
as other. When employees connect with the colleague from different departments,
they gain exposure to different perspectives.
• Skills development- Networking helps in skill development as experienced

colleagues provide guidance and support to junior colleagues, they help them to
develop specific skills by sharing their knowledge. Employees connect with their
colleagues in other departments and can learn from each other’s skills. It also helps to
develop teamwork skills as well.
• New opportunity- Networking in the workplace helps to create new opportunities for
employees. It helps employees to get information about new jobs and career
opportunities within their industry. It also helps in creating business opportunities
with their colleagues.
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6. Not everyone is the best at communicating or interacting with other people. A

workplace will consist of people from different backgrounds and cultures, those
with different life, education, and work experiences, and those with
varying abilities and needs. Some organizations have in place a variety of systems
and support for their staff. These may relate to staff well-being/ employee assistance
programs, training in soft skills such as communication and interpersonal skills,
diversity training, and so on. Explain how these types of processes can assist staff to
work more effectively together.
Answer- Working in a workplace that consists of people from different backgrounds and
cultures can assist staff to work more effectively together as staff will learn new things from
each other, will learn different languages which will help to develop their teamwork skills
and communication skills. They will develop to have more patience skills as everyone
belongs to a different diversity and will have a variety of skills. They will work together, be
more confident, and can brainstorm new ideas for the betterment of the workplace.
7. Explain the value of consulting with employees on topics such as workplace issues,
innovation, diversity, work health and safety, and professional development.
Answer- Consulting with employees on different issues of the workplace is very

important as it helps to create a positive environment for the employees. All the
employees from different diversity will feel valued which helps in the improvement of
the workplace and will strengthen the relationship between the employer and employees.
Consulting with the employees about work health and safety will help to lower the safety
hazards and risks regarding their health. Consulting about the professional development
of the employees will help to understand the knowledge and skills they can offer, which
will lead to more ideas for improvement of the workplace.
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8. Explain the requirements under Modern Awards to consult with employees,
including the circumstances in which consultation is required and the steps that
must be taken by employers in consulting with employers.
Answer- The requirements under Modern Awards to consult with employees, including
the circumstances in which consultation is required are employers must consult with the
employees if there is going to be any change in the production or any change in the
structure of the company. If employers are going to change the working hours or rosters
of the employees, then they must consult with the employees before implementing any
kind of change. This consultation will help to build the relationship between employers
and employees and will help them to come to a mutual understanding and work
effectively.
Steps that must be taken by employers in consulting employees are:
• Notifying the employees or representatives before implementing any kind of

changes.
• Having a meeting to discuss the changes.
• Informing them about the effects of those changes.
• Explaining how you will address the adverse changes and how you will compensate
them.
• Acknowledging suggestions from employees to make some kind of adjustments to

implement the changes.
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9. List five different ways an employer may choose to consult with employees.
Answer- Five different ways an employer may choose to consult with employees are:
• Arranging formal and informal meetings where you can ask for their feedback regarding
the changes.
• Making a discussion group on WhatsApp or any other social media.
• Organizing a seminar for brainstorming ideas from the employees.
• Arranging group gatherings.
• Making a criticism box for the employees.
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10. Describe a general process for conflict management.
Answer- A general process for conflict management:
Step 1- The first step is to acknowledge the conflict. Firstly, know the main reason why the
conflict is occurring between two parties. Let both parties tell their viewpoints regarding the
conflict.
Step 2- After knowing about the conflict, listen to the viewpoints of both parties. gather
information about the issue and its causes. Understand their problems and their needs.
Step 3- You need to have negotiation skills to solve the problems between both parties. Focus
on finding a solution that meets the needs and interests of both parties.
Step 5- Identify a common goal for both parties on which they can agree and then remove the
obstacles and barriers to reach that common goal. Choose the best solution in which both
parties can agree on.
Step 6- Make sure both parties sign an agreement so they cannot act differently afterward.
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11. List four ways an employer must manage the tasks and responsibilities of
employees.
Four ways an employer must manage the tasks and responsibilities of employees are:
• Making work plans for the employees
• Face-to-face discussion or a virtual meeting
• Making a tasks list
• Preparing a checklist for the jobs done
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12. Discuss how a manager can address cultural and social sensitivities in their team to
ensure inclusivity and be mindful of diversity.
Answer- Addressing cultural and social sensitivities in a team is crucial for creating an
inclusive and diverse work environment.
• Education - Providing information and the importance of employees from different

diversities and cultures. Encouraging to treat everyone equally and respectfully without
being biased regarding their age, color, race, or ethnicity so that everyone will feel safe
and comfortable in the workplace.
• Support different cultures- Ensuring that everyone acknowledges different cultures and
respects them. Encouraging them to support and celebrate the different cultures of
everyone and giving employees cultural holidays.
• Address issues- Do not let anyone make assumptions regarding people from different
diversity and cultures. If conflicts related to cultural or social sensitivities occur in a team,
then address them without being biased. Provide them with a mutually acceptable
solution to that conflict.
• Establish clear policies- Establish diversity policies and guidelines that promote diversity
and inclusivity within the team. It will teach everyone that everyone should be treated
equally regardless of their age, color, race, or ethnicity. Make sure that everyone follows
the policies, if not then they will have to face strict actions.
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Assessment Task 1: Checklist
Student’s name:
Completed
Did the student provide a
successfully? Comments
sufficient and clear answer that
addresses the suggested answer
for the following? Yes No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
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Question 12
Task outcome: ◻ Satisfactory ◻ Not satisfactory
Assessor signature:
Assessor name:
Date:
The End
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Assessment 1 - BSBLDR523 John Update

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Assessment 1 - BSBLDR523 John Update

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Australian Harbour International College

RTO ID: 41338 CRICOS Provider Code: 03449J

National Code/Title BSBLDR523 Lead and manage effective workplace relationships

Student Name Aayusha Shrestha Student ID AHI3001496

Student Declaration: I declare that the work

RESULTS (Please SATISFACTORY NOT SATISFACTORY

Instructions to the Candidates

Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)

◻ Non- ◻ Speaking ◻ Discuss with the student and supervisor (if

◻ ◻ Knowledge ◻ Culturally appropriate training

◻ Age ◻ Educational ◻ Make sure font size is not too small

◻ ◻ Reading ◻ Discuss with the Student previous learning

◻ Disability ◻ Speaking ◻ Identify the issues

Explanation of reasonable adjustments strategy used (If required)

What if you disagree on the assessment outcome?

· Presenting designs, codes or images as your own work

Assessment Formatting and Answer Length Guidance:

· Your assessment needs to be submitted as an electronic copy unless requested

· The Assessment file name for electronic copy should follow:

Student Id_Assessment_No ( AHI3001496_BSBLDR523)

Assessment Task 1: Knowledge

Information for students

· adhere to your RTO’s submission guidelines.

· answer all questions completely and correctly.

· submit work that is original and, where necessary, properly referenced.

· submit a completed cover sheet with your work.

· avoid sharing your answers with other students.

· where this task should be completed

· The maximum time allowed for completing this assessment task

· whether or not this task is open-book.

cover sheet, please ensure that you use that.

1. Identify five ways in which workplace systems and policies and procedures can

I. Effective communication with colleagues, managers, and juniors.

III. Developing proper scheduling time by creating a planner among colleagues.

V. Actively listening to colleagues and staying focused.

Answer- By effective problem-solving and conflict-resolution strategies, the workplace can

Answer- The purpose of the Code of Conduct assists in ensuring a harmonious

5. Many workplaces encourage their staff to build networks both internally and

• Knowledge Sharing- Networking helps in exchanging of knowledge and idea among

• Skills development- Networking helps in skill development as experienced

6. Not everyone is the best at communicating or interacting with other people. A

Answer- Consulting with employees on different issues of the workplace is very

Steps that must be taken by employers in consulting employees are:

• Notifying the employees or representatives before implementing any kind of

• Having a meeting to discuss the changes.

• Informing them about the effects of those changes.

• Acknowledging suggestions from employees to make some kind of adjustments to

• Making a discussion group on WhatsApp or any other social media.

• Organizing a seminar for brainstorming ideas from the employees.

• Arranging group gatherings.

• Making a criticism box for the employees.

Answer- A general process for conflict management:

• Making work plans for the employees

• Face-to-face discussion or a virtual meeting

• Making a tasks list

• Preparing a checklist for the jobs done

• Education - Providing information and the importance of employees from different

Assessment Task 1: Checklist

Task outcome: ◻ Satisfactory ◻ Not satisfactory

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