Examinations Services

IELTS Refund Request Form - Pakistan

SR No Question Response
1 Please select the reason because of which you want to apply for a
refund of your test fee

2 i booked ielts wrongly, spelling error occured. it was Asim Maseeh but i
Please elaborate the above reason to apply for this refund. mistakenly enetered Masih istead. Also this test is simple General and I need to
book UKVI General. then i booked new test and did it.
3 Please enter your full name Asim Masih
4
Please enter your registration number for which you are requesting a
refund (Please enter the registration number in this format: A3-PKXXX- A3-PK011-S-9933472
X-XXXXXXX, A4-PKXXX-X-XXXXXXX or A5-PKXXX-XX-XXXXXXX)

5 Please enter your exam date (DD/MM/YYYY) 29 July 2023 for listening, reading, writing and 28 for speaking
6 Please mention the payment reference number which is
• Bank Deposit Slip Number If paid by cash A3-PK011-S-9933472 payment was made my card. last 4 digits are 7743 but I've
• Demand Draft/Pay Order Number changed and my card now, it is of the same account I'm mentioning it with also
• Virtual Account Number in case of IBFT/ATM Transfer 4165490169796337
• Last 4 digits of Credit/Debit Card
7 Please select whose account the refund to be transferred to
8 Please enter the complete registered name of IELTS Registration
Centre as per the agreement with British Council (if you opted “IELTS Administered by British Council Lahore
Registration Centre” in Point 7 otherwise, leave it blank)
9 Please enter the bank account holder name (the title of account)
(Please make sure to provide the exact account title, which is also Mishal Shahid
mentioned in your cheque book)
10 Please leave this question blank if you have paid the fee via
credit/debit card and provided the last four digits in question number 6.

Please enter the International Bank Account Number (IBAN).

IBAN consists of 24 alpha-numeric digits. It starts with 'PK' and follows
this format: PKXXAAAAXXXXXXXXXXXXXXXX

Please obtain the IBAN from the concerned bank if you do not know it
already. Sometimes the IBAN can also be found on cheques and/or on
bank statements. It is very important that we receive the correct IBAN
for a timely and accurate refund.
11 Please enter the bank name where the refund is to be credited Revolut Ltd
Please make sure to send this form (do not change file type) via email attachment by mentioning your registration reference number i.e., A5-PKXXX-XX-
XXXXXXX in the subject at refund.requests@britishcouncil.org.pk along with below required documents:

1. Evidence for refund:

a. Illness – e.g., hospital admission, serious injury or illness (does not include minor illness such as a mild cold) (Medical Certificate)
b. Loss or bereavement – death of a close family member (Death Certificate)
c. Hardship/trauma – victim of crime, victim of a traffic accident (Any legal Evidence i.e., Police Report, FIR etc.)
d. Military service (Official Notice)
e. IELTS Result changed due to Enquiry on Result (EOR) (Outcome Email)
f. Request for Enquiry on Result (EOR) Cancelled/Invalid (Outcome Email)
g. Request of Test Day Transfer Cancelled/Invalid (Rejection Email)

2. Bank account maintenance letter or screenshot of the online banking where the IBAN is mentioned
3. Scanned copy of CNIC of the account holder if you want the amount to be transferred to other than self-account.

Please note, if you have made the fee by credit/debit card, the refund amount could only be transferred into the same credit/debit card account. Neither mention
full credit/debit card number anywhere in the form nor send us scanned copy of credit/debit card.

Please make sure to provide accurate information including bank details otherwise it may result in rejection of your request.