Special Virtual

Information Session on
O-Train Line 1

August 9, 2023
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 What happened July 17

• LRT vehicles taken out of service

after a routine inspection found an
issue with the bearing
• R1 bus service implemented
immediately with 20 buses every
10 minutes
• Staff and signage immediately
placed at stations to help
customers
• Updates provided to customers 3
via social media and website
 Actions since July 17 - Service

July 19 – R1 increased
July 18 – R1 increased
to 32 for the afternoon
to 28 during peak times
peak hours

July 20 - R1 expanded to July 20 - Shuttle service

36 buses during peak added between Lees and
hours Rideau stations

July 31 - R1 Express August 2 - R1 Para

service implemented service implemented
Actions since July 17 – Inspections and Reports
• Inspection of the out-of-tolerance
hub
• Inspection of the entire LRV fleet
• Texelis analyzed out-of-tolerance
hubs
• Draft safety note from Alstom
• Atkins Global recommendation
• Risk assessment
• Reposition restraining rails
• Test LRVs to see if there is contact
with restraining rails and verify if
fleet is ready for service
• Preparation of the facilities for a
safe return to service
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 Current service

• Partial LRT began Tuesday, August 8

• Single-car trains every five minutes
between Tunney’s Pasture and uOttawa
stations
• R1 service continues between Blair and
Tunney’s Pasture stations, with shuttles
operating to Lees and Cyrville stations
• R1 Express continues on weekdays
between Blair Station to downtown
• R1 Para Transpo service continues
between Tunney’s Pasture and Blair
stations 6
 Getting to full service

Full service Inspection of all

expected by LRT vehicles is
August 14 complete

Atkins Global
Texelis report is
report received
complete
August 2

Rail lubrication
Repositioning the
work and bearing
restraining rails
redesign
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Single LRV

Bogies

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Bogie on
LRV

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 Axle

Axle
Bogie

Bearing Hub
Assembly Inside

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 Bearing Hub
Assembly Inside

Bearing hub
assembly
location

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Bearing hub
assembly

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 Rail Tie

Restraining Rail

rail and Ballast

brackets

Bracket

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 Restraining
rail on a curve

Regular Rail Restraining Rail

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 Communication

• Information on the safe, gradual restart of service is being

shared with customers on all platforms and on octranspo.com
• Communications to Council, media and public so far includes:
• 12 media availabilities
• 30 Councillor inquiries and briefings
• 40 memos/emails to Council
• 25-30 Outreach team members on site during service
hours
• Over 200 posts on social media
• Received feedback and made changes
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Customer information

Single-train boarding | L’embarquement à bord d’un

train à une voiture - YouTube

• octranspo.com • 613-560-1000 phone IVR

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• Transit app • Transit information
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screens
• SMS 560560
 Customers

• OC Transpo continues to monitor and

adjust the service
• Staff are at major transit stations
providing support to customers
• Social media updates continue
• Customers can check
OCTranspo.com for the latest
information regarding their trip
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 Testing and reporting

NRC Preliminary
TSB, Rail Safety
Review of Conf. Line TTCI/MxV Report –
Advisory Letter
Wheel/Rail Interaction rev 1 (October 2022)
(January 2023)
Report (July 2021)

Three different
RTG working with
Instrumented Bogie
NRC to complete
Test Campaign
testing for vibration 18
Results (2022 –
monitoring (2023)
2023)
 Upcoming information

• Updates to Council on day-to-day service

• Aug. 29 – Stage 2 Construction update

provided to LRSC

• Sept. 14 – Update provided to TC

• Sept. 29 – LRSC
➢ Deep dive on Trillium Line
➢ Update on the Public Inquiry

• Oct. 12 – Transit Commission

➢ Root Cause Analysis for the bearing issue
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➢ Report outlining LRT incidents related to 19
freezing rain, lightning strikes and other issues
Questions

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