Implementation Guide: St.

Olga’s Hospital
Ametros Learning is a learning technology company that uses artificial intelligence, specifically NLU, to
deliver high-impact, active, online experiential learning. Experiential learning provides a safe
environment that effectively grounds theory in real-life practice. Application through experience
increases retention, proficiency, as well as encourages collaboration.

Institution: Toronto Metropolitan University

Learning ITM: St. Olga’s Hospital

Experience:

Instructor Sameh Al Natour Learning Experience September 26, 2022

Name: Start Date:

Section Code: ITM100-011 Learning Experience October 14, 2022

End Date:

Learning Experience Overview

In the ITM: St. Olga’s Hospital learning experience, you will take on the role of a Junior Consultant at a
digital consulting company called Aria Consulting that specializes in assisting clients in the medical
industry.

Aria Consulting’s newest client is St. Olga’s Hospital, a large downtown general hospital that has
recently experienced a crisis. The hospital staff is in a panic, and the chief physician (Richard Bellisimo)
has hired Aria Consulting to get to the bottom of the problem. You will need to understand the
situation by communicating with hospital administrators to determine the source of the problem and
ensure that this will not happen again.

Learning Objectives

● Understand the role of enterprise information systems

● Facilitate knowledge translation between technical and non-technical parties
● Suggest interpersonal and technical solutions to prevent future problems
Feedback

The Ametros platform will provide you with feedback on key interactions and activities. You can view
this feedback by clicking “See Feedback” on interaction learning objects, or “See Final Feedback” when
you have completed the experience.

You may also receive messages from your instructor in the form of yellow sticky notes, or chat
messages.

Ametros Registration and Login

● Please go to https://student.ametroslearning.com/#/register
● Enter the registration code for your section in the space provided and follow the instructions
for registration. Your registration code is: TMU-ITMSCSI011-F22
● Copy the code exactly and please ensure there are no spaces at either end of the code.
● Make sure that your password is secure and uses 6 characters or more.
● To log in to the platform after you have registered, go to
https://student.ametroslearning.com/#/login
● If you encounter any registration issues please contact Ametros Learning directly at
support@ametroslearning.com.

Support

Academic Support is available for questions regarding:

1. The course learning objectives and outcomes

2. Project or task instructions in the learning experience
3. The content and supporting videos in the learning experience

For academic support, please refer to your instructor.

Technical Support is available Monday through Friday from 8 am to 6 pm EDT. Technical support issues
include but are not limited to: 

1. Errors when registering for a course

2. The inability to log into the platform
3. Errors while sending messages  

To submit a technical support request, please email us at support@ametroslearning.com. We will

provide an online response to any reported issue or question within 24 hours during published
support hours.