Professional Documents
Culture Documents
• Goods Producing
✓ Farming, mining, construction, manufacturing,
power generating
• Storage/ Transportation
✓ Warehousing, trucking, mail service, moving,
taxis, buses, hotels, airlines
• Exchange
✓ Retailing, wholesaling, financial advising,
renting or leasing, library loans, stock
WHERE DO MANAGERS WORK?
exchange
ORGANIZATION
• Entertainment
✓ Films, radio, television, plays, concerts, • A deliberate arrangement of people to accomplish
recording some specific purpose (that individuals
• Communication independently could not accomplish alone)
✓ Newspapers, radio & TV newscasts, telephone,
COMMON CHARACTERISTICS OF ORGANIZATION
satellites, internet
✓ Have a distinct purpose (goal)
WHO ARE MANAGERS ✓ Composed of people
✓ Have a deliberate structure
MANAGERS
• Someone who coordinates and oversees the work of
other people so that organizational goals can be
accomplished. (Robbins and Coulter, 2012)
CLASSIFYING MANAGERS
FIRST-LINE MANAGERS
• Lowest level of management
THE CHANGING ORGANIZATION
• Individuals who manage the work of non-
managerial employees who typically are involved
with producing the organization’s products or
servicing the organization’s customers
• Title Examples: supervisors, shift managers, or
department/office managers
MIDDLE-LINE MANAGERS
• Individuals who manage the work of first-line
managers and can be found between the lowest and
top levels of the organization
• Title Examples: regional manager, project leader,
plant manager, or division manager MANAGEMENT: AN ART OR A SCIENCE?