SAM Cycle Processing

Identify One Frustration

Has it Happened More Than Once?

If NO, Ignore it, If YES, proceed to the next step.

Define The Result You Want

“Instead of X, I want Y.”

Get To The Root Of The Problem Using The Same Cycle

Systems
Are there documented systems to deal with this?
Are the systems accurate and up to date?
Have responsibilities clearly been defined?
Do people have the tools they need to succeed?

Accountability
Are results being measured?
Is training being provided to teach correct actions?
How consistent and effective is the follow-up?
Are 1:1 meetings being held?
Does the employee trust their manager?

Motivation
Does the employee want to work at your company?
Have the company values been defined?
Does the employee believe in the company values?
Does the employee have a vision for their career?

What Is The Next Action?

Gather it...

Process Using What, When And Where

Small Business Secrets with Dave Crenshaw

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