職場攻略/辦公日常

UNIT 09 4

Meeting a new client

Communication in Workplace

1
 BRAIN STORM
Share your ideas with your teacher and try to make sentences.

Do you feel nervous when you are

meeting new people?
How do you calm yourself?

2
 VOCABULARY
Repeat after your teacher.

1. sales representatives 5. project

n. 銷售代表 n . 項目

I am one of the sales representatives here. This is a big project for the team.

2. impressed 6. competitive
v. 使印象深刻 adj. 有競争力的

Our team was impressed with your work. Angela is fierce with a competitive streak.

3. interior design 7. reputation

n. 室内設計 n. 名譽

I like your interior design. Cheap products sometimes have a poor

reputation.

4. compliment 8. professional
adj. 專業的
n. 恭维

Thank you for your generous compliment. You are so professional with your work.
3
 DIALOGUE
Read the dialogue aloud with your teacher.
A Mrs. Ferguson, it’s nice to meet you. I’m Peter, one of the sales representatives for
Louis Interiors. Thank you for coming in today. May I ask how you heard of us?
Ferguson女士，很高興見到你。我是Peter，是路易斯家裝內飾公司的銷售代表之一。感謝你今天過來，能請問你是怎麼聽說我們的嗎？

B Nice to meet you too, Peter. My husband and I recently visited an office building
downtown. We were very impressed with its interior design. The office manager gave
us your business card.
我也很高興見到你，Peter。我先生和我最近去了市中心一幢辦公樓。我們對它的室內設計印像很深，辦公室經理給 了我們你們的名片。

A Thank you for the compliment, ma’am. That was the Ferris building. Yes, our team
completed that design project last year. It really looks nice. Perhaps I can show you
a portfolio of our other projects?
謝謝你的誇獎，女士。你說的應該是Ferris大樓。沒錯，我們的團隊去年完成了大樓的設計工作，它看上去很棒。也許我可以給你看一些我們其他的項目？

B That would be fine. My husband and I want to find a company to design our home.
那就不用了。我先生和我想找一家公司設計我們的家。

A As you can see, our company is different from other interior design companies. This is
because we hire very creative designers. We listen to each client's needs and then
we make a custom design.
你看的出來，我們公司和其他設計公司不同，是因為我們僱傭非常有創意的設計師。我們聽取每位顧客的需求，然後 為他們量身設計。

4
 DIALOGUE
Read the dialogue aloud with your teacher.

B And are your prices competitive?

你們的價格有競爭力嗎？

A I'm glad you asked that question, Mrs. Ferguson. Although we are not the least
expensive company in town, we have a good reputation and are professional. So,
our prices reflect that.
我很高興你問了那個問題，Ferguson女士。雖然我們不是鎮上最便宜的，但是我們的口碑很好且很專業。所以我們的價格體現在這個上面。

B It's true that you get what you pay for.

一分價錢一分貨倒是真的。

A Mrs. Ferguson, we would like to earn your business. Let's schedule a time to talk in
more detail about your home and how our company can meet your goals for interior
design.
Ferguson女士，我們很想做你這筆生意。我們來約個時間談談你家的細節以及我們公司怎麼能幫你達成室內設計的目標吧

5
 Let’s practice
Choose the correct answer.

May I ask how you

1
A heard of us?
B The office manager gave us your
business card.
2 That would be fine.

Perhaps I can show you a portfolio

A 1 That would be fine.
of our other projects?
B
2
It really looks nice.

6
 Let’s practice
Make it right.

1. sales rep__ __ sentative 3. inter__ __r design

2. impre__se__ 4. profess__ __nal

7
 Let’s practice
Make it right.

May I ask how you _________of 1 heard

us? 2 herd

We were very impressed with its 1 many

_________ design 2 very

8
 Let’s practice
Make it right.

1. Our team was ___ with your work. impressed/impress

2. The job market these days is very ___ . competitive/complete

3. Good customer service will improve our ___ . reform/reputation

4. Although we are not the least expensive company in town, we definitely
are very ___ . proper/professional

9
 DISCUSSION
Make a conversation with your teacher.

Why…

1. Why do you think is it important to offer a hand shake

when you are meeting a new client?

10