JOB TITLE: 

NIGHT SHIFT ADMINISTRATOR

EMPLOYER: ILIANI Hotel

REPORTS TO: Manager

DUTY STATION: Tbilisi
WORKING SCHEDULE: 18:00- 9:30 every 4th day and/or on 09:30-18:00 (Sunday)
SALARY PER SHIFT: GEL 40

OBJECTIVE:

Serves as the guest's liaison for both hotel and non-hotel services. Assists the guest- regardless of whether inquiries
concern in-hotel or off-premises attractions, facilities, services, or activities. Knows how to provide concise and
accurate directions. Makes hotel reservations over the phone, e-mail or booking reservation system during the night
shift. 

DUTIES AND RESPONSIBILITIES:

▪ Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
▪ Check accommodations, making sure any special requests are carried out accordingly, greet guests upon
arrival and ensure escort to accommodations if appropriate.
▪ Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints,
problem solving, disturbances, special requests and any other issues that may arise.
▪ Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are
kept clean and tidy.
▪ Participate in the decision making process on guest relocation for nights when needed, execute accordingly
and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager
and/or Manager on Duty.
▪ Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.
▪ Provides guests with information about attractions, facilities, services, and activities in or outside the property.
▪ Organizes special functions as directed by management.
▪ Arranges secretarial and other office services.
▪ Coordinates guest requests for special services or equipment with the appropriate department.
▪ Contacts roomed guests periodically to ascertain any special needs.
▪ Handles guest complaints and solve problem to the degree possible.

SKILLS & ABILITIES:

▪ Education: Minimum two year of Bachelor degree.

▪ Experience: Minimum 1-year sales and/or tourism. Good thorough knowledge of hotel reservation software
and procedures
▪ Languages: Must speak, read, write, and understand English, Russian and Georgian. Knowledge of any
additional language will be considered as an asset.
▪ PC Literacy: MS Office savvy
▪ Features: Proven troubleshooting skills. Excellent interpersonal, verbal and written communication skills. Strict
process orientation - excellent time and task management skills.

Applicants interested in this position and whose qualification match the requirements, are welcome to send their
latest CV in English language and contact information of referees to hr@iliani.com no later than June 04, 2022.
Please indicate “NIGHT SHIFT ADMINISTRATOR – jobs.ge” in the subject field of your e-mail, otherwise your
application will not be considered. Sending your CV will be considered as your consent on sharing your personal data
with our company. Please be informed that your personal data indicated in CV stays strictly confidential and will not
be handed over to the third party;

ILIANI Hotel is an equal opportunity employer. In this regard, equal opportunity shall be provided to all staff members
and applicants for employment on the basis of their demonstrated ability and competence, without discrimination on
the basis of race, color, religion, sex, nationality, status or disability.