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Assessment Submission Template

Qualification & Unit Details

Unit Code & Title BSBSTR802 Lead strategic planning processes for an organisation

Qualification BSB80120 Graduate Diploma of Management (Learning)

Submission Details

Student Name

Student Number

Date of Submission Click or tap to enter a date.

Assessor Name

Assessment Details

Assessment Task Number Assessment Method Date of Completion


(Written Task, Case study, Project, Role-play, (Actual date of each task completion.
presentation etc.) This must be three different days)

Task 1 Written task - Questioning Click or tap to enter a date.

Task 2 Case study Click or tap to enter a date.

Task 3 Project Click or tap to enter a date.

Why you need to use this template?

The template provides consistency across all submissions, and you will not miss any assessment
activity. The purpose is to save your time preparing documents, increase efficiency, and reduce
potential errors by giving candidates detailed instructions on how to perform any task or project
using specific templates and space for answers and solutions.

This template provides the assessor to receive submissions with consistency and for compression of
candidates’ submissions for plagiarism, collusion, and irregularities of educational submissions.

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ASSESSMENT GUIDELINES FOR WRITTEN TASK

QUESTION TYPE HOW LONG YOUR ANSWER SHOULD BE (LENGTH OF ANSWER)


Define Length approximately 4 typed lines = 50 words, or 5 lines of handwritten
text for each question.
Identify Write dot points of the number of items to identify according to the
question.
Outline Summarise in a line or set of lines the required number of items or develop
appropriate meaningful answers according to the question but not in
detail.
Identify and briefly Identify in dot points and provide a description of each with a minimum of
describe 4 typed lines = 50 words, or 5 lines of handwritten text for each question.
Describe Provide a description with minimum 8 typed lines = 100 – 150 words, or 10
– 15 lines of handwritten text or appropriately described to provide a
meaningful answer with consistent knowledge application in length
according to the question.
Explain Explain the procedure with minimum 8 typed lines = 100 – 150 words, or
10 – 15 lines of handwritten text or appropriately explain to provide a
meaningful answer with consistent knowledge application in length
according to the question.
Distinguish / Distinguish means recognise or treat (someone or something) as different.
differentiate To differentiate is to show or find the difference between things which are
compared. It simply means that they are not the same but does not qualify
them as being unique and possibly not related. 
Length approximately 4 – 8 typed lines = 50 – 100 words, or 5 - 10 lines of
handwritten text for each question.
What? This is to assess your knowledge of something related to the subject area
asking you to specify one or more things related to what is being asked in
the question. This is generally asking for a short answer for which you need
to provide a short description answering the question where the reader
understands the answer to the question.
How? This method of question is to assess your ability to explain or describe the
ways, methods, manner, procedure, or process of something related to the
question being asked. You need to provide sufficient description of how
(ways, methods, manner, procedure, or process) it can be performed for
the reader to understand the ways or procedure.
Why? This question is to assess your knowledge of something and the purpose of
it. You need to provide sufficient description of why (the purpose/objective
or aims) it is used for the reader to understand why.

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Institute of Business and Management (Victoria) | CRICOS: 03785D| TOID: 445516 | info@ibm.vic.edu.au | www.ibm.vic.edu.au Version 1.1
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Student ID

Assessment Task 1
The following is a set of knowledge-based questions. Read the text section ‘introduction’ in the
learner workbook, refer to training undertaken and provide your answer solutions to the following
questions using your own words to demonstrate your consistent knowledge application.
Note:
1. Ensure you answer all the following questions using the length guidelines above and
quantity requirements applicable for the following relevant questions.
2. Provide references and give credit to authors you have consulted for their ideas in writing
your answers. It helps you to avoid plagiarism by making it clear which ideas are your own
and which are someone else's and it shows your understanding of the topic, gives supporting
evidence for your ideas, arguments, and opinions and allows others to identify the source
you have used.
3. The space below does not indicate the size of the answer length. Follow above guidelines
and keep typing and the space will expand as you type. If answers are recorded separate to
this document, they must be attached at the back of this document.

Questions

Question 1
What is organisational planning?

Question 2
What are the three levels of organisational planning?

Question 3
What is strategic planning?

Question 4
What is the difference between strategic planning and business planning?

Question 5
Describe contractual requirements and implications for the business.

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Question 6
What are financial management requirements and processes of the business?

Question 7
What are the industry trends and practices of relevance to the organisation’s strategic direction?

Question 8
Describe risk management processes.

Question 9
Identify and briefly describe methods for conducting SWOT analysis.

Question 10
Identify and briefly describe methods for conducting PEST analysis

Question 11
Explain the strategic and operational planning processes.

Question 12
Briefly describe the following global environment and market:
a. Trends:

b. Best practice:

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c. Risks:

d. Opportunities:

Question 13
Identify current and future demands of organisation and global markets.

Question 14
Identify and briefly explain at least two barriers to achieve goals.

Question 15
Explain communication processes.

Question 16
Describe methods to develop strategic plan.

Question 17
What is a strategy map and how does strategy mapping help an organization?

Question 18
Outline key features of knowledge management systems

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Question 19
Describe the following two terms:
a. Financial key performance indicators:

b. Non-financial key performance indicators:

Question 20
Outline key features of annual operational plan.

---End of Written Task Activities---

References
Provide references to education materials you have used to develop your answers. A reference list
lists only the sources you refer to in your writing. The purpose of the reference list is to allow your
sources to be found by your reader (assessor). It also gives credit to authors you have consulted
for their ideas. It helps you to avoid plagiarism by making it clear which ideas are your own and
which are someone else's, shows your understanding of the topic, gives supporting evidence for
your ideas, arguments, and opinions. allows others to identify the sources you have used.

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Institute of Business and Management (Victoria) | CRICOS: 03785D| TOID: 445516 | info@ibm.vic.edu.au | www.ibm.vic.edu.au Version 1.1
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Assessment Task 2-Case Study


Research and analyse information for strategic planning

Case Study (Skills and Knowledge Application)


Using the simulated workplace and the scenario in the appendix or your own workplace referring to
the scenario in the appendix as agreed by your assessor, provide solutions to lead the development
of high-level strategic plans that serve the vision and mission of an organisation.
Whatever the workplace you select, the policies and procedure manual of simulated workplace must
be used as the policies and procedures of the workplace to undertake the following task. In case you
select your own workplace or any other workplace you have access to information, provide a brief
description of the workplace such as the industry, operation, personnel, teams and must be
accompanied by a link to the reference for verification by your assessor.
Your role
You work as the manager for the simulated workplace with responsibility for ensuring an
organisation is positioned to conform its long-term viability and success and to consult with
stakeholders to lead the development of high-level strategic plans that serve the vision and mission
of an organisation.
Your Task - Research and analyse information for strategic planning
Complete the following workplace activities demonstrating skills and knowledge to lead the
development of high-level strategic plans that serve the vision and mission of an organisation:
Part A – Research and analysis (stage 1).
1. Access simulated (Tech Dynamics) workplace documents including business plan, policies
and procedures and use the relevant policies and procedures to undertake this task.

2. Read the case study in appendix including numeric information, above your role and analyse
information about the organisation and its environment to undertake development of
strategic plan to ensure establish strategic plan to achieve strategic goals. Identify
organisational vision, mission, and values.

Vision:

Mission Statement:

Values:

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3. Conduct situational analysis of the workplace, determine, and develop a SWOT analysis
(strengths, weaknesses, opportunities, and threats) from information.

SWOT ANALYSIS
Strengths: Weaknesses:

Opportunities: Threats:

4. Review business plan including existing organisational strategic direction, identify gaps, and
improvement needs and opportunities available to reach goals.

Strategic directions:

Gaps:

Improvement Needs:

Opportunities available to reach goals:

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Institute of Business and Management (Victoria) | CRICOS: 03785D| TOID: 445516 | info@ibm.vic.edu.au | www.ibm.vic.edu.au Version 1.1
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5. Conduct research and analyse market information and document your analysis as evidence
of undertaking research to the following a, b, c, and d:

a. political, economic, social, and technological (PEST) factors that can affect the
organisation

b. Global environment and market, and identify at least two trends, one best practice, three
risks and two opportunities.

c. Current and future demands of global markets.

d. Barriers and risks to organisational goals and potential strategies to overcome barriers.

6. Identify at least three stakeholders you need to consult to develop and review strategic plan
and two staff to help you in the planning process.

7. Develop a communication plan (a simple table that includes, objective, audience, method,
medium, message and timeline).

Objective Audience Method Medium Message Timeline

8. Determine and assign actions to relevant staff for developing planning process.

Actions to be taken Responsible staff

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9. Identify and describe at least three types of resources you need to develop strategic plan.

10. Develop a planning process that includes direction of strategic plan.

Part B – Consult and determine strategic direction (stage 2).

11. Organise a role-play as agreed by your assessor for consultation meeting with your CEO
(assessor) to discuss strategic direction and elements of strategic plan.
Role-play - Plan financial management approaches
This activity refers to Activity 11 of your task
Instructions
This part is a role-play where you must organise role-play settings as agreed and facilitated by your
assessor for a consultation meeting including training room place, tables, chairs, a computer with
Internet, papers, pens, and any other resources as required.

Details of the task being You undertake the active part of the task participating and using oral
observed communication skills in a consultation meeting with relevant manager.
Assumptions to be made Your assessor plays the role of CEO
Persons involved You as the manager and the assessor as the CEO
Timing for the role-play: 7 – 10 minutes per candidate plus your assessor will decide any additional
time required based on your participation behaviour and ability to perform
Conditions under which Skills in this assessment are demonstrated by the candidate and observed by
the observation is assessor in a simulated environment where the conditions are typical of those
conducted in a working environment in this industry. This includes access to:
1. Workplace or simulated workplace policies and procedures
2. relevant legislation, regulations, standards, and codes
3. Workplace documentation and resources relevant to required
performance evidence.
Observable behaviour  Leads discussions using active listening and questioning to seek the
views and opinions of others
 Plays a lead role in situations requiring effective collaboration,
demonstrating high-level influencing skills, focusing and shaping
awareness, and engaging and motivating others

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Institute of Business and Management (Victoria) | CRICOS: 03785D| TOID: 445516 | info@ibm.vic.edu.au | www.ibm.vic.edu.au Version 1.1
Student Name
Student ID

12. Lead discussions using active listening and questioning to seek the views and opinions of
CEO (assessor) regarding long-term strategies.
13. Actively discuss and seek feedback from CEO (assessor) on direction of strategic plan to
establish organisational goals and priorities.
14. Discuss parameters for planning process, discuss and determine financial forecast and
budgets for strategic plan.
15. Present your recommendations to the CEO (assessor) for feedback and make changes when
you develop strategic plan in activity 18 according to feedback received.

Part C – Develop strategic plan (stage 3).

16. Develop a strategy map according to feedback received from your CEO (assessor).

Strategy Map

Vision

Mission Statement

Values

Goals

Strategic objectives

Strategy

Financials

Controls &
Monitoring
Review

17. Develop at least one goal and two strategic objectives including key performance indicators.

Goals Objectives Key Performance indicators

18. Develop a 3-4-page strategic plan using above collected information. Include in your
strategic plan the following elements:

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a) Strategic direction including vision, mission, vales, (ensure you align the strategic plan to
the vision, mission, and key goals of the organisation)
b) Goals, objectives including KPIs,
c) Strategies, Tasks, and activities including KPIs,
d) Budget including KPIs,
e) Timelines including KPIs,
f) Roles and responsibilities
g) Evaluation and monitoring strategies.

Financial Plan for strategic plan


Revenue Forecast FY2021 FY2022 FY2023 FY2024 FY2025
Revenue          
Sales $6,880,000 $7,200,000 $7,600,000 $8,360,000 $9,196,000
Total Revenue $6,880,000 $7,200,000 $7,600,000 $8,360,000 $9,196,000
Direct Cost $0 $0 $0 $0 $0

Total Direct Cost $0 $0 $0 $0 $0


Gross Profit $6,880,000 $7,200,000 $7,600,000 $8,360,000 $9,196,000
Gross Margin % 100% 100% 100% 100% 100%
Operating Expenses  
Salary $3,060,000 $3,180,240 $3,280,980 $3,445,029 $3,617,280.45
Employee Related Expenses $260,160 $260,944 $261,754 $266,989 $272,328.86
Marketing & Promotions $380,880 $400,800 $421,200 $429,624 $438,216.48
Rent and Outgoings $200,760 $220,000 $240,000 $244,800 $249,696.00
Utilities $360,000 $380,000 $400,000 $408,000 $416,160.00
Office Supplies $60,000 $60,400 $60,800 $62,016 $63,256.32
Insurance $20,200 $20,600 $20,800 $21,216 $21,640.32
Server and Software Expenses $1,280,000 $1,320,000 $1,380,000 $1,407,600 $1,435,752.00
Total Operating Expenses $5,622,000 $5,842,984 $6,065,534 $6,285,274 $6,514,330.43
Profit before tax $1,258,000 $1,357,016 $1,534,466 $2,074,726 $2,681,669.57
Interest Incurred $0 $0 $0 $0 $0
Depreciation and Amortization $0 $0 $0 $0 $0
Income Taxes $377,400 $407,104 $460,340 $622,417.78 $804,500.87
$1,452,308.1
Net Profit $880,600 $949,912 $1,074,126
4 $1,877,168.70
Net Profit to Sales Ratio 13% 13% 14% 17% 20%

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19. Ensure you make changes and adjustments to your strategic plan according to feedback
received from your CEO (assessor) applying identified improvements.

20. Develop a 2-3-page annual operational plan to facilitate implementation of long-term


strategic plan considering key performance indicators, budget, timeline, and resources.

Operational Performance Target/Key


function/ standards Performance Person/Team
Timeframe Budget
strategy Indicators Responsible
(KPIs)

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SELF-ASSESSMENT CHECKLIST
Note: The following checklist is for you to confirm your work completion as well as performance and
demonstration of skills. Ensure you carefully check, and tick as completed and performed before
submitting written evidence and while demonstrating skills during performing the task.
Completed
Assessment Task Activity

Part A – Research and analysis (stage 1). Yes No


1 Access simulated workplace (Tech Dynamics) documents including business ☐ ☐
plan, policies and procedures and use the relevant policies and procedures
to undertake this task.
2 Read the case study in appendix including numeric information, above your
☐ ☐
role and analyse information about the organisation and its environment to
undertake development of strategic plan to ensure establish strategic plan
to achieve strategic goals. Identify organisational vision, mission, and
values.
3 Conduct situational analysis of the workplace, determine, and develop a ☐ ☐
SWOT analysis (strengths, weaknesses, opportunities, and threats) from
information.
4 Review business plan including existing organisational strategic direction, ☐ ☐
identify gaps, and improvement needs and opportunities available to reach
goals.
5 Conduct research and analyse market information and document your ☐ ☐
analysis as evidence of undertaking research to the following a, b, c, and d:
a. global environment and market, and identify at least two
trends, one best practice, three risks and two opportunities.
b. current and future demands of global markets.
c. Barriers and risks to organisational goals and potential
strategies to overcome barriers.
6 Identify at least three stakeholders you need to consult to develop and ☐ ☐
review strategic plan and two staff to help you in the planning process.
7 Develop a communication plan (a simple table that includes, objective, ☐ ☐
audience, method, medium, message and timeline).
8 Determine and assign actions to relevant staff for developing planning ☐ ☐
process.
9 Identify and describe at least three types of resources you need to develop
☐ ☐
strategic plan.
10 Develop a planning process that includes direction of strategic plan.
☐ ☐
Completed
Assessment Task Activity

Part B - Determine direction, develop, and execute strategic plan (stage 2). Yes No
11 Organise a role-play as agreed by your assessor for consultation meeting with your ☐ ☐
CEO (assessor) to discuss strategic direction and elements of strategic plan.
12 Lead discussions using active listening and questioning to seek the views and ☐ ☐
opinions of CEO (assessor) regarding long-term strategies.

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13 Actively discuss and seek feedback from CEO (assessor) on direction of strategic ☐ ☐
plan to establish organisational goals and priorities.
14 Discuss parameters for planning process. ☐ ☐
15 Discuss and determine financial forecast and budgets for strategic plan. ☐ ☐
Part C – Develop strategic plan (stage 3).
16 Develop a strategy map according to feedback received from your CEO (assessor). ☐ ☐
17 Develop at least one goal and two strategic objectives including key performance ☐ ☐
indicators.
18 Develop a 3-4-page strategic plan using above collected information. Include in ☐ ☐
your strategic plan the following elements:
a. Strategic direction including vision, mission, vales,
b. Goals, objectives including KPIs,
c. Strategies, Tasks, and activities including KPIs,
d. Budget including KPIs,
e. Timelines including KPIs,
f. Roles and responsibilities
g. Evaluation and monitoring strategies.

19 Ensure you make changes and adjustments to your strategic plan according to ☐ ☐
feedback received from your CEO (assessor) applying identified improvements.
20 Develop 2-3-page annual operational plan to facilitate implementation of long- ☐ ☐
term strategic plan considering key performance indicators, budget, timeline, and
resources.

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Assessment Task 3 - Project


(Includes interaction with others)
Execute and monitor strategic plans
Project (Skills and Knowledge Application)
This project assessment is an alternative to assess that allows you to engage with your learning in
more concrete and practical ways. This task is more than application of theory and a hands-on task
for you to apply what you have learned in a real workplace or simulated workplace environment.
Your role
You work as the manager for a simulated workplace with responsibility for ensuring an organisation
is positioned to conform its long-term viability and success and to consult with stakeholders to lead
the development of high-level strategic plans that serve the vision and mission of an organisation.
You have developed the strategic plan in assessment task 2. In this task, you undertake to execute
and monitor strategic plan.

Your Task
Using the developed strategic plan in assessment task 2, complete the following workplace activities
to execute and monitor high-level strategic plans that serve the vision and mission of an
organisation:
1. Use the strategic plan developed in assessment task 2 and read the case study information in the
appendix and identify and list human resources required to execute strategic plan and develop
succession strategies that confirm long-term business viability.

2. Develop at least two strategies to develop skills of above teams and individuals to implement
the strategic plan.

3. Identify at least three individuals of the simulated workplace to take roles and responsibilities
for strategic plan execution.

Roles and responsibilities for strategic plan execution Responsible staff

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4. Write an email to identified individuals and assign responsibilities to execute and monitor
strategic plan and explain how you assist them in the execution of strategic plan.

To:
CC:
Subject:

Dear Team,

Thanks, and Regards

5. Determine and develop knowledge management systems to capture team progress, insights,
experiences, and learnings during implementation of strategic plan.

6. Identify and list at least two financial performance indicators and two non-financial performance
indicators to monitor progress.

7. Develop mechanism to monitor progress against timeline and key performance indicators.

8. Read the case study and identify at least three areas of progress that has not been made
according to timeline and key performance indicators.

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9. Write another email to communicate to those individuals about progress that has not been
made according to timeline and key performance indicators and point out required actions.

To:
CC:
Subject:

Dear Team,

Thanks, and Regards

10. Meet with your CEO (assessor) in a role-play and explain the progress and ask for feedback on
execution of strategies.
a. Note down the feedback to document feedback received for future development of
strategic plans.
b. Refine your strategic plan to respond to changed conditions and reproduce the final
strategic plan adapting to changes.
c. Ensure you include above documented feedback received with your submission of
assessment work as evidence of activity.
Role-play - Plan financial management approaches
This activity refers to Activity 10 of your task
Instructions
This part is a role-play where you must organise role-play settings as agreed and facilitated by your
assessor for a consultation meeting including training room place, tables, chairs, a computer with
Internet, papers, pens, and any other resources as required.

Details of the task being You undertake the active part of the task participating and using oral
observed communication skills in a consultation meeting with relevant manager.
Assumptions to be made Your assessor plays the role of CEO
Persons involved You as the manager and the assessor as the CEO
Timing for the role-play: 7 – 10 minutes per candidate plus your assessor will decide any additional
time required based on your participation behaviour and ability to perform

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Conditions under which Skills in this assessment are demonstrated by the candidate and observed by
the observation is assessor in a simulated environment where the conditions are typical of those
conducted in a working environment in this industry. This includes access to:
4. Workplace or simulated workplace policies and procedures
5. relevant legislation, regulations, standards, and codes
6. Workplace documentation and resources relevant to required
performance evidence.
Observable behaviour  Leads discussions using active listening and questioning to seek the
views and opinions of others
 Plays a lead role in situations requiring effective collaboration,
demonstrating high-level influencing skills, focusing and shaping
awareness, and engaging and motivating others

SELF-ASSESSMENT CHECKLIST

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Institute of Business and Management (Victoria) | CRICOS: 03785D| TOID: 445516 | info@ibm.vic.edu.au | www.ibm.vic.edu.au Version 1.1
Student Name
Student ID

Note: The following checklist is for you to confirm your work completion as well as
performance and demonstration of skills. Ensure you carefully check, and tick as completed
and performed before submitting written evidence and while demonstrating skills during
performing the task.
Completed
Assessment Task Activity
Role-play - Preparation written work Yes No
1 Use the strategic plan developed in assessment task 2 and read the case ☐ ☐
study information in the appendix and identify and list human resources
required to execute strategic plan and develop succession strategies that
confirm long-term business viability.
2 Develop at least two strategies to develop skills of above teams and ☐ ☐
individuals to implement the strategic plan.
3 Identify at least three individuals of the simulated workplace to take roles ☐ ☐
and responsibilities for strategic plan execution.
4 Write an email to identified individuals and assign responsibilities to ☐ ☐
execute and monitor strategic plan and explain how you assist them in the
execution of strategic plan.
5 Determine and develop knowledge management systems to capture team ☐ ☐
progress, insights, experiences, and learnings during implementation of
strategic plan.
6 Identify and list at least two financial performance indicators and two non- ☐ ☐
financial performance indicators to monitor progress.
7 Develop mechanism to monitor progress against timeline and key ☐ ☐
performance indicators.
8 Read the case study and identify at least three areas of progress that has ☐ ☐
not been made according to timeline and key performance indicators.
9 Write another email to communicate to those individuals about progress ☐ ☐
that has not been made according to timeline and key performance
indicators and point out required actions.
1 Meet with your CEO (assessor) in a role-play and explain the progress and ☐ ☐
0 ask for feedback on execution of strategies.
a. Note down the feedback to document feedback received
for future development of strategic plans.
b. Refine your strategic plan to respond to changed conditions
and reproduce the final strategic plan adapting to changes.
c. Ensure you include above documented feedback received
with your submission of assessment work as evidence of
activity.

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References
(For task 1, 2 & 3)
A reference list lists only the sources you refer to in your writing. The purpose of the reference list
is to allow your sources to be found by your reader (assessor). It also gives credit to authors you
have consulted for their ideas. It helps you to avoid plagiarism by making it clear which ideas are
your own and which are someone else's, shows your understanding of the topic, gives supporting
evidence for your ideas, arguments, and opinions. allows others to identify the sources you have
used. For example, you can use any of the following styles,
Harvard Style
1. Website with an author - Author surname, initials (Year), article title, website name, Available
at: http://website url.com.au/article, accessed 10 March 2021.
2. Website without author and no date - Article title (n.d.), website name, Available at:
http://website url.com.au/article, accessed 10 March 2021.
3. Book with no author - Title of book, edition (edn), Volume number or number of volumes,
Publisher, Place of publication, page number(s) if applicable.
4. Book with one author - Author, A (Year), Title of book, Publisher, Place of publication.
5. Book with two or three authors - Authors, AA, Author, BB & Author, CC (Year), Title of book,
Publisher, Place of publication.
APA Style
1. Website with an author – Murray, G. (2005). A duty of care to children and young people in
Western Australia: Report on the quality assurance and review of unsubstantiated allegations
of abuse in care: 1 April 2004 to 12 September 2005. Western Australia, Department of Child
Protection. http://www.community.wa.gov.au/NR/rdonlyres/
2. Website without author and with date - Australia. Department of Health and Aged Care.
(2000). National youth suicide prevention strategy.
http://www.health.gov.au/hsdd/mentalhe/sp/nysps/about.htm/.
3. Whole Internet Site - Goldberg, I. (2000). Dr. Ivan's depression central.
http://www.psycom.net/depression.central.html/.
4. Book with an author - Wells, A. (2009). Metacognitive therapy for anxiety and depression in
psychology. Guilford Press.
5. Book with no author - The Blackwell dictionary of cognitive psychology. (1991). Blackwell.

Document Assessment Submission Template - BSBSTR802 Lead strategic planning processes for an organisation Page 21 of 22

Institute of Business and Management (Victoria) | CRICOS: 03785D| TOID: 445516 | info@ibm.vic.edu.au | www.ibm.vic.edu.au Version 1.1
Student Name
Student ID

List all references used for assessment task 1, 2 and 3 below (if any)

Document Assessment Submission Template - BSBSTR802 Lead strategic planning processes for an organisation Page 22 of 22

Institute of Business and Management (Victoria) | CRICOS: 03785D| TOID: 445516 | info@ibm.vic.edu.au | www.ibm.vic.edu.au Version 1.1

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