Post-implementation review report outline

The SAP implementation of East Canada Paper has gone live. As a technology
consultant, you are conducting a post-implementation review. Based on the case study
and the additional input, capture the following information.

Task 5.1.1 Review the feedback.

List the post-implementation feedback received from users and monitoring tools. List at
least four issues.

<Document your response in the table below. Add more rows as needed.>
Serial Issue
No.
1 Error message notifications pop up
2 Missing value or undetected
3 Slow upload or download data
4 User forgot to input necessary tab and value

Categorize the feedback into technical issues and non-technical issues. List at least four
issues and the categorization.

<Document your response in the table. Add more rows if needed.>

Serial Issue Technical or Non-technical, or Probably
No. both
1 Error message notifications pop up Technical
2 Missing value or undetected Both
3 Slow upload or download data Technical
4 User forgot to input necessary tab and value Non-technical

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 Task 5.1.2 Identify likely reasons and resolution for the issues.
Document the likely reasons and resolutions for the issues identified. Document these for
at least four issues.

<Document your response in the table below. Add more rows as needed.>
Serial Issue Technical or Likely reasons and resolution
No. Non-technical,
or Probably
both
1 Users are performing Probably both Technical: The system may not be performing
transactions incorrectly in as expected. Review the issues and see
the system. whether all users are facing this issue or only
some. Conduct testing.

Non-technical: Users may not be trained to

2 Slow data upload and
download
3 User forgot to input
necessary tab/value
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perform this transaction in the new system.
Conduct an additional round of training.
Improve the help documentation.
Technical The system is slowing down due to high
volume transactions. Raise issues to IT team
related to prioritize the tasks
Non-technical User may be not fully understand the system
working

Task 5.1.3 Document the lessons learned.

Document the lessons that you learned from this SAP implementation. As a technology
consultant in this project, you created many deliverables for this project. You have also
seen the exemplars for some of these documents. What do you see as an opportunity for
improvement? Did you miss out on any requirements of East Canada Paper? List three
lessons learned.

<Document your response in the table below. Add more rows as needed.>
Serial Lessons learned
No.
1 ETA is not showing due to an unfilled date in the process. Did couple testing
2 Missing information of buying rate. Update the data based on newest information
3

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