Troubleshooting

By: Tabiyah Inshra Chowdhury

 What is trouble shooting?

Troubleshooting is the identification of trouble in a

system caused by a failure of some kind.
 Step 1
Step 1 of troubleshooting:

Find out the problem- very important step as it gives

you an idea of how much you face this problem.

Some common problems are: system not getting

power supply, system restarts on its own, system is
running slow etc.
 Step 2
Step 2 of troubleshooting:
• Categorise your problem: once you figure out whether the
problem is in ur hardware or software, then most of the work is
done.
• For hardware problems: check the power supply points, check
whether devices like keyboard, mouse, printer and system unit
are connected properly and ensure that during startup, all
peripherals attached are recognized.
• For software problems: check operating system files, check
software files that are frequently used and device drivers should
be installed properly
 Step 3
Step 3:

Check the service manual- once you figure out the

type of problem your computer system may be
facing, you can check the service manual. Service
manuals contain instructions for trouble shooting
and service information.
 Step 4
Step 4:

Back to original state. When you troubleshoot, you

make one change at a time in problem sector. If
change does not solve the problem then you need to
restore it back to original state.

Making several alterations at a time will lead to

complications.

If changes don’t have results then it’s better to undo

the changes.
 Step 5
Call an expert.

If you cannot solve the problem or feel as though you

cannot solve the problem, then you should call an
expert (technician) in order to prevent causing
further problems.
The end.