Role play:

Customer 1:
You: Hi, thank you for calling Aus. Biz Coaching. How may I help you?
Customer: I am looking for a business coach who can help me develop my business vision and
achieve my desired outcomes.
You: That’s great! We can certainly help you with that. We offer a range of business coaching
services, including one-on-one coaching, one-off strategy sessions, and online group coaching
sessions. We also have a book that was recently released which is aimed at small business
owners. Would any of these services be of interest to you?
Customer: Yes, I would be interested in learning more about the one-on-one coaching and the
one-off strategy sessions.
You: Great! For the one-on-one coaching, we offer a range of packages that are tailored to
meet your individual needs and goals. We can also provide one-off strategy sessions that are
designed to help you create a plan and gain clarity about your business objectives. Would you
like me to provide you with more information about these services?
Customer: Yes, please.
You: Certainly! I can send you a brochure with more information about the services we provide
and also arrange a free consultation with one of our business coaches if you’d like. I would also
recommend that you check out our book, as it may be of great help to you in understanding the
process of business development. Is there anything else I can help you with today?
Customer: No, that’s all for now. Thank you for your help.
You: You’re welcome. It was my pleasure. Have a great day!
Customer 2:
You: Hi, thank you for calling Aus. Biz Coaching. How can I help you?
Customer: I am looking for a business coach who can help me develop my business strategy and
achieve my desired outcomes.
You: That sounds great! We offer a range of services that can help you with that. We offer one-
on-one coaching, one-off strategy sessions, and online group coaching sessions. We also have a
book that was recently released which is aimed at small business owners. Would any of these
services be of interest to you?
Customer: Yes, I am interested in learning more about the one-on-one coaching and the one-off
strategy sessions.
You: Wonderful! For the one-on-one coaching, we offer a range of packages that are tailored to
meet your individual needs and goals. We can also provide one-off strategy sessions that are
designed to help you create a plan and gain clarity about your business objectives. Would you
like me to provide you with more information about these services?
Customer: Yes, please.
You: Absolutely! I can send you a brochure with more information about the services we
provide and also arrange a free consultation with one of our business coaches if you’d like. I
would also recommend that you check out our book, as it may be of great help to you in
understanding the process of business development. Is there anything else I can help you with
today?
Customer: No, that’s all for now. Thank you for your help.
You: You’re welcome. It was my pleasure. Have a great day!