BSBCRT511

Develop critical thinking in others

Assessment Task 1 – Knowledge Questions

Task summary
 This is an open book knowledge test, to be completed in your own time.
 You need to answer all the written questions correctly.

Required
 Access to textbooks/other learning materials.
 Access to a computer and Microsoft Office.
 Access to the internet.

Note- If you do not have access to Microsoft Office, you must save your work as PDF before uploading.

Timing
The due date of this assessment is available on your learning management system.

Submit
 This completed workbook

Assessment criteria
 All questions must be answered correctly for you to be assessed as having completed
the task satisfactorily.

Re-submission opportunities
 You will receive feedback on your performance from your Assessor. The feedback will
indicate if you have satisfactorily addressed the requirements of each part of this task.

 If any part of the task is not satisfactorily completed, your assessor will provide you
with written feedback to guide you on what you must undertake to demonstrate
satisfactory performance. This assessment may be re-attempted twice. Your
resubmission must be uploaded within three (3) days of receiving your grade of “not
yet satisfactory”. You must clearly display “Resubmission” on your resubmitted work.

 You have the right to appeal the outcome of assessment decisions if you feel that you
have been dealt with unfairly or have other appropriate grounds for an appeal.

 You are encouraged to consult with your assessor prior to attempting this task if you
do not understand any part of this task or if you have any learning issues or needs
that may hinder you when attempting any part of the assessment.

Assessment Cover Sheet

Student name:

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 Student ID

Trainer’s Name:

Date Submitted:

Student declaration: I declare that:

 I have read and understood all the information provided in
relation to the assessment requirements to complete this unit,
the instructions and the purpose and processes of undertaking
this assessment task
 This assessment is my own work and where other’s works or
ideas have been used, I have appropriately referenced or
acknowledged them
 I understand that plagiarism is a serious offence that may lead to
disciplinary action.
Student signature:

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 Assessment Task 1: Knowledge Questions

Question 1 Discuss two (2) models of critical and creative thinking.

Answer: The two models of critical and creative thinking are described below;
1. The Six Thinking Hats Model: This model was developed by Edward de Bono and is based on
the idea that there are six different perspectives or “hats” that can be used to think and analyze
a situation. Each “hat” represents a different type of thinking: White (information gathering),
Red (emotional response), Black (negative analysis), Yellow (positive analysis), Green (creative
solutions) and Blue (overview and synthesis). This model encourages people to consider
different perspectives when making decisions.

2. The TRIZ Model: This model was developed by Genrich Altshuller and is based on the idea
that there are five stages of problem solving. These stages are: Identify the problem, Analyze
the problem, Generate solutions, Evaluate solutions, and Implement solutions. This model
encourages people to think critically and creatively in order to come up with innovative
solutions to problems.

Briefly describe the features of the following critical thinking concepts and
approaches:
Question 2 a. analysis
b. synthesis
c. evaluation
Answer:
a. Analysis: Analysis is a process of breaking down information into smaller parts in order to
better understand it. It involves identifying facts, relationships, and patterns in the data in order
to gain insight.

b. Synthesis: Synthesis is a process of combining ideas and information from multiple sources in
order to create a new product or understanding. It involves combining various components in
order to create a new whole.

c. Evaluation: Evaluation is a process of assessing the value or worth of something. It involves

analyzing data and making judgments based on criteria. Evaluation allows for the comparison
between different products or ideas in order to determine which is best for a given purpose.er:

Discuss three (3) workplace objectives, processes and resources that a business
Question 3
might implement for improving employees’ critical thinking skills.
Answer:
1. Training and Development Programs: Training and development programs can be used to
help employees learn how to think critically and solve problems. These programs can teach
employees how to identify and analyze problems, generate solutions, and evaluate different
solutions.

2. Mentoring Programs: A mentoring program can be a great way to foster critical thinking skills

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in the workplace. Through mentoring, employees can learn from more experienced colleagues
and develop their own problem solving skills.

3. Critical Thinking Exercises: Critical thinking exercises can be used to help employees hone
their problem solving skills. These exercises can include scenarios, role-playing, or other
activities that require employees to think critically and come up with creative solutions.

Describe three (3) characteristics of organisational learning environments and

related learning systems.
Question 4
Answer:

1. Flexible: Organizational learning environments should be flexible and open to change. This
means allowing for different forms of learning and encouraging employees to think outside the
box.

2. Collaborative: Organizational learning environments should foster collaboration and peer

learning. This means creating an environment where employees can communicate and share
ideas in order to come up with more creative solutions.

3. Supportive: Organizational learning environments should be supportive of employees’

learning needs. This means providing resources such as mentoring and training programs to
help employees develop their skills and knowledge.

Question 5 Discuss two (2) legislative requirements relating to workplace procedures.

Answer:
1. Occupational Health and Safety Act: This act requires employers to ensure the health and
safety of their employees. This includes providing a safe and healthy work environment, as well
as providing training and information to employees about how to stay safe at work.

2. Employment Standards Act: This act sets out the minimum standards for wages, hours of
work, vacation entitlements, and other employment-related matters. It also requires employers
to have certain workplace procedures in place, such as those related to termination and layoffs.

Question 6 List and describe two (2) sources of reliable information relevant to workplace
procedures.
Answer:
1. Government websites: Government websites, such as those of the Occupational Health and
Safety Act and the Employment Standards Act, are a reliable source of information about
workplace procedures. These websites provide up-to-date information about relevant laws and
regulations.

2. Professional Organizations: Professional organizations, such as the Human Resources

Professionals Association, are another source of reliable information about workplace
procedures. These organizations provide resources and information to help employers

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understand and comply with relevant laws and regulations.

Question 7 Describe three (3) features of industry best practice approach to instruction on
critical and creative thinking methods.
Answer:

1. Hands-on Learning: An industry best practice approach to instruction on critical and creative
thinking methods is to provide hands-on learning opportunities. This can involve allowing
employees to practice and apply their knowledge in real-world situations.

2. Collaborative Learning: An industry best practice approach to instruction on critical and

creative thinking methods is to incorporate collaborative learning. This can involve group
activities, such as brainstorming and problem-solving, which allow employees to learn from each
other.

3. Feedback: An industry best practice approach to instruction on critical and creative thinking
methods is to provide feedback. This can involve providing employees with constructive
feedback on their performance in order to help them develop their skills.

Question 8 Give three (3) strategies on how to lead a team and individuals to develop
critical and creative thinking skills.
Answer:
1. Encourage Open Dialogue: One strategy for leading a team and individuals to develop critical
and creative thinking skills is to encourage open dialogue. This can involve creating an
environment where employees feel comfortable discussing their ideas and opinions.

2. Provide Opportunities for Exploration: Another strategy for leading a team and individuals to
develop critical and creative thinking skills is to provide opportunities for exploration. This can
involve allowing employees to experiment with new ideas and approaches in order to come up
with innovative solutions.

3. Model Critical and Creative Thinking: A third strategy for leading a team and individuals to
develop critical and creative thinking skills is to model these behaviors. This can involve setting
an example for others by using critical and creative thinking when solving problems.

Congratulations on completing your Assessment Task 1. Please remember to submit:

-This completed workbook

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