TLE-ICT

COMPUTER SYSTEMS SERVICING

QUARTER 3 – MODULE 6

BASIC TROUBLESHOOTING FOR

COMPUTER UNITS

Prepared by:

GLYNEZ L. PRADO
Teacher III
San Jacinto National High School
 In this self-learning module, you will learn the basic troubleshooting which can help you in
fixing basic computer problems. In this module you will be given a few tips on how you can avoid
some of the most common problems that happen right after your computer is turned on.

Common Troubleshooting for Computer Units

1. Double check the power connections.

2. Voltage Regulator and power supply could cause power failure in the computer unit.
3. Check the power cords and cable connectors in your computer unit.
4. Unseated card. Loose cards could cause malfunction.
5. Check the boot sequence configuration in the advance BIOS (Basic Input /Output System)
setup.

Diagnosing Network Connection

Things to look for if a PC is connected to the internet or network:

 First check the cable connecting to the
network card into the network hub.

 Check the back of the computer to see if

the network card light is on

 Check the network cable ( use cable

tester)

 Check the network HUB

( use multi - tester) Network
HUB

Network
Network
card
cable

Identify what is being ask:

1. Moderately dangerous types of errors among those that can pop up on your PC.
2. Caused by malfunctioning hardware components, and are characterized by short beep
sounds from the tiny internal speaker of your motherboard.
3. Caused at any point of time. As the name suggests, these are caused by applications while
those are running.

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4. Usually caused by corrupted driver files or malfunctioning hardware components.
5. Caused by corrupted or malfunctioning system files or software executables.
6. Caused by corrupted hardware, especially malfunctioning RAM modules and bad sectors on
hard disks.
7. Caused by problems faced by browsers when trying to access a website.

Personal safety while working with PC’s

The following statements are some safety precautions to take before working with
any computer devices:

• Before doing anything, listen to your teacher’s instruction to prevent accidents or

any unwanted events that may occur on your workplace.
• Do not work on computer when you are wet because you might get electrocuted.
• Do not remove internal devices of the computer when it is turned on.
• Avoid playing or running while inside the room.
• Always wear personal protective equipment (PPE) like coverall, shoes with rubber
sole, anti-static wrist strap, etc.
• Ask for assistance from your teacher when it comes on dealing with computer
devices.
• Applying safety measure when handling tools and equipment are necessary to
avoid certain damages.
The student is further expected to maintain good health, to be neat in personal
appearance and to practice safe working procedures at all time with appropriate equipment.

Sample Diagnostic Plan

List down all possible components to be checked based on the symptoms.

Symptoms: Dead Computer Monitor Good Defective Remedy

AC outlet

AVR

AVR fuse

Monitor Power Cable

Monitor Switch

Power Supply

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I. Directions: Write T if the statement is True, otherwise write F.
______1. Avoid playing or running while inside the room.
______2. Double check the power connections.
______3. Do not check the power cords and cable connectors in your computer unit.
______4. Check the network HUB using a screw driver.
______5. Check the boot sequence configuration in the advance BIOS.
______6. Applying safety measure when handling tools and equipment are necessary to avoid certain
damages.
______7. Never wear personal protective equipment.
______8. Voltage Regulator and power supply could cause power failure in the computer unit.
______9. The student is further expected to maintain good health.
______10. Before doing anything, listen to your teacher’s instruction.

Part I

1. T
2. T
3. F
4. F
5. T
6. T
7. F
8. T
9. T
10. T

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I-Multiple Choice: Directions: Choose the correct answer. Write your answers on the space
provided before the number.

_____1. In diagnosing network problems, we can check the network hub by

using______.
a. Multi tester b. screwdriver c. cable tester d. hub tester
_____ 2. With whom can we ask for assistance when it comes on dealing with computer
devices?
a. teacher b. classmates c. principal d. guards
_____3. The following are Common Trouble shooting for Computer Units, EXCEPT
a. Double check the power connections.
b. Voltage Regulator and power supply could cause power failure in the computer
unit.
c. Check the power cords and cable connectors in your computer unit.
d. Use your wet hands in troubleshooting computers.
_____4. When working with computers, the students are further expected to do the
following, EXCEPT
a. to maintain good health
b. to be neat in personal appearance
c. to be on time
d. to practice safe working procedures at all time with appropriate equipment
_____5. The following are the safety precautions to take before working with any
computer
devices, EXCEPT______.
a. Do not work on computer when you are wet because you might get electrocuted.
b. Do not remove internal devices of the computer when it is turned on.
c. Always wear personal protective equipment (PPE) like coverall, shoes with rubber
sole, anti-static wrist strap, etc.
d. Check the network HUB.
_____6. What is the benefit of using diagnostic plan?
a. It allows students to have a plan and systematically identify problems.
b. It allows students to come up with possible solutions.
c. It allows students to have a record on the activities done.
d. All of the above.
_____ 7. The following are the things that you need to identify when diagnosing
computer problems, EXCEPT
a. Caused by functioning hardware components.
b. Caused by corrupted or malfunctioning system files or software executables.
c. Caused by corrupted hardware, especially malfunctioning RAM modules and bad
sectors on hard disks.
d. Caused by problems faced by browsers when trying to access a website.
_____8. What is the meaning of BIOS?
a. Basic Input/Output System c. Beginner’s Input/Output System
b. Basic Input/Output Software d. Beginner’s Input/Output Software

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_____9. Suppose you encountered a dead monitor problem while working in a computer,
what are the possible options that you can do to address the problem?
a. Check the AVR c. check the AC outlet
b. Check the monitor cable. d. all of the above
_____10. You are advised not to work when your hands are wet because,
a. you might get electrocuted c. you might get sick
b. you might get slipped d. you might get choked

II. PERFORMANCE TASK (10 POINTS)

1. Complete the given table by filling out the column “remedy” supposed all of the parts
listed are defective.

Symptoms: Dead Computer Monitor Good Defective Remedy

AC outlet

AVR

Monitor Power Cable

Monitor Switch

Power Supply

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 ANSWER SHEET IN ICT GRADE 9
THIRD QUARTER MODULE 6
NAME: ___________________________________________________ Section: ___________

I. Directions: Write T if the statement is True, otherwise write F.

1. ___________________________
2. ___________________________
3. ___________________________
4. ___________________________
5. ___________________________
6. ___________________________
7. ___________________________
8. ___________________________
9. ___________________________
10. __________________________

I. Multiple Choice: Directions: Choose the correct answer. Write your answers on the space
provided before the number.
1. ___________________________ 6. ___________________________
2. ___________________________ 7. ___________________________
3. ___________________________ 8. ___________________________
4. ___________________________ 9. ___________________________
5. ___________________________ 10. __________________________

II. PERFORMANCE TASK (10 POINTS)

1. Complete the given table by filling out the column “remedy” supposed all the parts
listed are defective.

Symptoms: Dead Good Defective Remedy

Computer Monitor

AC outlet

AVR

Monitor Power Cable

Monitor Switch

Power Supply