Preemos

The owner of the shop, Jerome Mendoza, was particularly interested in repairing the
computers of his family and relatives. His family thought Jerome was gifted at the very young
age of 11, and Jerome thought of starting a business a year later after reconsidering his
family’s advice. He decided to pursue his talent and enhance his skills over time. Jerome
began doing house visits for every commission he received, and with each job he got, he
gradually grew as a computer technician, discovered his weaknesses, and worked hard to
improve in his field of work. When he was 12 years old, his family decided to provide him
with a small workplace near their house as he became more popular among people who
were constantly troubled with computer issues, and that is how “Preemos” was established.
This is also when Jerome decided to expand his small business by hiring another computer
technician, Guistomio Jimenez, and an IT professional, Vynce Cambronero. As of now,
Preemos is doing well and has the loyalty of the majority of its customers.

I. Qualification/Training
Guistomio Jimenez Vynce Cambronero
(Worker 1) (Worker 2)

Position Computer Technician IT Professional

Qualifications - Efficient - Efficient

- Competent
- Problem-Solving Skills
- Decision-Making Skills
- Meticulous
- Resourcefulness
- Inquisitive
- Problem-Solving Skills
- Analytical Skills
- Communication Skills
- Resourcefulness

Training - Communication Skills - Communication Skills

- Organization - Organization
- Hardware Management - Software Management

II. Task/Job
Guistomio Jimenez works as a computer technician, configuring, installing,
and troubleshooting hardware and software. Guistomio sometimes assists Jerome in
the repair and maintenance of various types of technological equipment, such as
computers, keyboards, monitors, DVD players, and many others.

Vynce Cambronero is an IT professional whose task is to ensure that the

computer’s network connectivity is stable and connects well. Vynce is also in charge
of troubleshooting network issues as well as installing and updating software and
hardware. He also performs backups and recoveries of digital assets. Vynce is in
charge of not only computers but also other devices.
III. Personal Protective Equipment (PPE)
1. Safety Glasses-Used to shield workers' eyes from dangerous particles in the air while
they work diligently.
2. Hand Gloves-Used to protect workers' hands from electricity and to keep small
electronic equipment from being damaged. It is also used to keep workers' hands
safe while working and to prevent burns from potential short circuits.
3. Mask-Used to keep workers from inhaling any electronic equipment that contains
chemicals that are harmful to human health.

IV. Equipment and Uses

1. ESD tools-the antistatic wrist strap and the antistatic mat.
● Antistatic wrist strap-Used to protect computer equipment when grounded
to a computer chassis.
● Antistatic mat-Used to protect computer equipment by preventing static
electricity from accumulating on the hardware or on the technician.
2. Flat-head screwdriver-Used to tighten or loosen slotted screws.
3. Phillips-head screwdriver-Used to tighten or loosen cross-headed screws.
4. Torx screwdriver-Used to tighten or loosen screws that have a star-like depression
on the top, a feature that is mainly found on laptops.
5. Hex driver-Used to tighten or loosen nuts in the same way that a screwdriver
tightens or loosens screws (sometimes called a nut driver).
6. Needle-nose pliers-Used to hold small parts.
7. Wire cutters-Used to strip and cut wires.
8. Tweezers-Used to manipulate small parts.
9. Part retriever-Used to retrieve parts from locations that are too small for your hand
to fit.
10. Flashlight-Used to light up areas that you cannot see well.
11. Wire stripper-A wire stripper is used to remove the insulation from the wire so that it
can be twisted to other wires or crimped to connectors to make a cable.
12. Crimper-Used to attach connectors to wires.
13. Punch-down tool-Used to terminate wire into termination blocks. Some cable
connectors must be connected to cables using a punch-down tool.
14. Soft cloth-Used to clean different computer components without scratching or
leaving debris.
15. Compressed air-Used to blow away dust and debris from different computer parts
without touching the components.
16. Cable ties-Used to bundle cables neatly inside and outside of a computer.
17. Parts organizer-Used to hold screws, jumpers, fasteners, and other small parts and
prevents them from getting mixed together.
18. FDISK-A command-line tool that creates and deletes partitions on a hard drive. The
FDISK tool is not available in Windows XP, Vista, or 7. It has been replaced with the
Disk Management tool.
19. Disk Management Tool-Initializes disks, creates partitions, and formats partitions.
20. Format-Prepares a hard drive to store information.
21. ScanDisk or CHKDSK-Checks the integrity of files and folders on a hard drive by
scanning the file system. These tools might also check the disk surface for physical
errors.
22. Defrag-Optimizes space on a hard drive to allow faster access to programs and data.
 23. Disk Cleanup-Clears space on a hard drive by searching for files that can be safely
deleted.
24. System File Checker (SFC)-A command-line tool that scans the operating system's
critical files and replaces files that are corrupted.
25. Windows 7 Action Center-Checks the status of essential security settings. The
Action Center continuously checks to make sure that the software firewall and
antivirus programs are running. It also ensures that automatic updates download and
install automatically.
26. Antivirus program-Protects against virus attacks.
27. Antispyware program-Protects against software that sends information about web
surfing habits to an attacker. Spyware can be installed without the knowledge or
consent of the user.
28. Window 7 Firewall-Runs continuously to protect against unauthorized
communications to and from your computer.
29. Notes-Make notes as you go through the troubleshooting and repair process. Refer
to these notes to avoid repeating previous steps and to determine what steps to take
next.
30. Journal-Document the upgrades and repairs that you perform. Include descriptions
of the problem, possible solutions that have been tried to correct the problem, and
the steps taken to repair the problem. Note any configuration changes made to the
equipment and any replacement parts used in the repair. Your journal, along with
your notes, can be valuable when you encounter similar situations in the future.
31. History of repairs-Make a detailed list of problems and repairs, including the date,
replacement parts, and customer information. The history allows a technician to
determine what work has been performed on a specific computer in the past.
32. Internet Modem-The word “modem” is a misnomer, as it’s a carryover from when a
digital signal needed to be modulated to be sent over an analog phone line and then
demodulated on the receiving end.
33. Router-used to set up a virtual private network (VPN), making it possible for those
with the right permissions to securely connect to network devices from home or while
traveling.

V. Hazards and How to Prevent

Hazards Prevention

Electrical Hazard - Never use faulty equipment

- Avoid working near water
- Turn off the power when not in use
- Use equipment/wires that are
suitable for what is being repaired
- Use proper circuit breaker

Overload Hazard - Don’t plug two extensions together

- Unplug cords that are not in use

Chemical Exposure - Wear chemical protective clothing

like hand gloves, mask, and apron
Falling Objects - Secure items to keep them in place
- Minimize putting heavy objects on
the highest shelf

Fire Hazards - Avoid using damaged electrical

equipment
- Store inflammable materials
properly and away from outlets
- Flammable liquids should be stored
separately
- Proper disposal of materials
- Designate areas for smoking
- Never use defective cables
- Avoid overloading sockets/outlets