Katrina Isabelle Y.

Riego de Dios

About Me

I am a Team player, I make sure that we work hand in hand to achieve our common goal. I am
optimistic person. I am efficient when it comes to my work. I make sure that I finish all the task
given to me. I answer all the customer inquiry in a timely manner. I am up for challenges and
My Contact
changes because I believe that the only constant thing in this world is changes. I have been with
this industry for about 10 years and my experience and qualifications will help me to do the job
better. I have been to different accounts, customer service, tech support, as well as being
k.riegodedios86@gmail.com promoted as an Assistant Team Leader and Quality Analyst. So I believe, this role will definitely
0920-8253511 suits me.

Block 2 Lot 18 Kalayaan Village Pasay City 1300

Professional Experience

1. Sitting Prretty (October 2022 - July 2023)

Hard Skill SittingPretty Halo, Customer Service (chat)
4/154 Arcadia Dr, Shoalwater, WA 6169 Australia
2.3OBPO (December 6, 2021 – May 01, 2022)

SMART Approach Coaching

Customer Satisfaction Babyshop, Customer Service Representative (voice and chat)

Customer Experience 1413 San Andres St., San Andres Bukid Manila

Customer Service
Technical Support Backrgound 3.QUALFON (September 25, 2017 – February 2020)

Sales Background
Chat Support Background
Lifelock, Quality Analyst / Customer Service Representative

Robinson Otis 831 Paco, 1958 P. Guanzon St. Paco, Manila 1007

Soft Skill 4. EGS Global Solutions (February 29, 2016 – November 30, 2016)

Henry Schein Practice Solutions, Technical Support Representative

Mezza Residences Aurora Blvd. Corner Araneta Ave. Dona Imelda Quezon City

Observation 5.FIS Global Solutions (July 21, 2014 – January 21, 2016)

Decision making
Communication AMEX Prepaid Card (Bluebird and Serve), Customer Service Representative

Multi-tasking
Punctual 9F Ecoplaza Bldg. 2130 Pasong Tamo Extension Manila

Flexible
6. AEGIS PeopleSupport Inc. (June 13, 2011 – June 27, 2014)

SALLIEMAE , Assistant Team Lead/Executive – Operation, Sales Representative

Education Background SM Fiesta Harrison Strip Baguio City 2600

7. SITEL Philippines Corporation (May 21, 2009 – May 21, 2011)

Tertiary: La Consolacion College Manila (2005-2007)

SEARS, CSR/Sales Representative
#8 Mendiola St. Manila
21F Taipan Place, Emerald Ave., Ortigas Pasig City 1600

Bachelor of Science in Nursing

8. First Metro Investment Corporation (January 2008 – March 2009)

Manila Doctors College (2003-2005)

Executive Secretary

President Diosdado Macapagal Blvd., Pasay City

45F GT Tower International Ayala Ave., Cor. HV Dela Costa St. Makati City

Associate in Health Science Education

Secondary: Paco Catholic School (1999-2003)

Achievements
1521 Paz St. Paco Manila

Primary: Paco Catholic School (1993-1999)

1521 Paz St. Paco Manila

2019 - Promoted as Quality Analyst

- Six Sigma Green Belt Passer
2014 - Promoted as an Assistant Team Lead