RAYNAL G.

CELSO

Objective
Contact To assume a challenging position within an organization where I can utilize
my skills and demonstrate immense knowledge of customer interaction
Phone along with the ability to work in a team to ensure customer satisfaction can
+639605202078
aid in improving processes to generate repeat business for clients.

Email
raynal.celso@gmail.com
Experience
Carelon Global Solutions - May 31, 2021 - Present
Address Customer Care Associate
B3 L3 Dolor Estate, When I started at Carelon, I became part of the OTC team, whose role is to
Senatorial Road Batasan assist members regarding their OTC and HG benefits. I also became one of
Hills, Quezon City. the SMEs for OTC. As an SME I am our team's POC whenever our AM is not
available. One of my tasks is to do DSAT scrubbing for our team to
Skills determine the cause of the DSAT and provide feedback to the
representative which I think can be useful to the position I am applying for.

Resourceful Dell Philippines - August 16, 2013 – January 5, 2018

Customer Care Associate
and able to
During my tenure at Dell. I was able to work for and be a part of the
multitask Provider Services for Blue Cross and Blue Shield of Rhode Island. My role is
to provide benefit coverage and check claims for Providers. During my stay
efficiently. at Dell, I was able to learn a lot about the Healthcare industry and I was also
able to familiarize myself with medical terminologies which helped me a lot
Attention to as a representative working in the Healthcare industry.
detail.
Excellent in Education
oral and
ICCT Colleges 2007 - 2009
written
B.S Computer Science Undergraduate
communicati
on skills.
Batasan Hills National Highschool
Ability To 2003 - 2007

Work As Part
Of A Team Batasan Hills Elementary School
1997 - 2003