SAURABH SAURABH: UNIT 12 48-50 Trinculo Place, Queanbeyan East, NSW; 0401634062; saurabhchawla3120@gmail.

com

I am an IT graduate with extensive experience in multiple Australian industries. My experiences have shaped my
strong technical, problem-solving, and interpersonal skills, making me an asset as a Business Analyst for McKinsey
and Company. Over the past 3 years, I have worked in: IT as a System Support Technician, Analysis Expert, Web
Developer, Team Leader, Customer Service Representative and Aviation Screening Officer.

The breadth of my experience means:

1. I am confident prioritizing competing demands and leading projects within fast-paced teams.
2. I can acquire new skills for various technical and industry-specific problems quickly and precisely.
3. I have strong communication skills, both written and spoken.
4. I have proficient management and analytical skills.

As a System Support Technician at Technowand, an IT Support company, I took the lead within my team in
helping our client Bonsella, an accounting company, in cloud migration. It was not an easy task as Bonsella is a
SME and all the networking was being done through their physical host. I along with my team moved all their
databases to the cloud adopting IAAS, a cloud-based computing software, created accounts for all the staff
members in cloud, gave them access to the information, tested the functioning, and then detached the host
computer from the network.

The project was intensive, technical, and tricky. First, I had to extract the existing data from Bonsella disparate
systems and integrate it into cloud. To do this, I tasked team members (including myself) to achieve targeted
milestones and built-in quality-assurance checks. In my checks, I identified that the data was duplicating as we
transferred it into the live environment. In identifying the problem, I raised with the project manager not only
the issue, but my proposed solution to split the data into primary and secondary subsets. I accordingly tasked a
team member to reimport the data; and personally, tested the data to verify its accuracy. I thus ensured that I
have a backup of the client’s database and even though we might not need it anymore, it will remain feasible if
the client wants to move back to physical host.

I also transferred knowledge and expertise to staff at Bonsella by providing them with ongoing resources to
ensure that they could maintain the quality of new data. To do this, I had to ensure our team tracked progress
and lessons consistently throughout the project and reported on these. I thus took the responsibility of planning
weekly Zoom meetings and project updates on how we were tracking against budget, stakeholder engagement,
databased design, and troubleshooting. Based on these, my colleagues and I prepared detailed quarterly reports
and modules for handovers. Our regular engagement within our team, stakeholders and staff ensured our
processes were robust, transparent, and understandable. Overall, my efforts enable us to: manage competing
priorities and risks as the project evolved; continually improve the product and services we were offering to
Bonsella; and ultimately leave the knowledge base we built for others.

I can achieve results under pressure. For example, I successfully delivered the Bonsella project by learning, and
becoming proficient in, a relatively new cloud-based software while also completing my final year subjects
majoring in Business Analytics, Network Management and System Modelling in my Bachelor of IT. I prioritized
my project and study load by understanding the risks associated with each task and engaging team members on
the former and making sure to consult academic staff regularly to ensure progress on the latter. I passed my
subjects successfully and presented stakeholders at Bonsella with a complete project as per the brief.

As a technician, analyst, and a team leader, I learned that it is not just about knowing your job but to have
transferable and behavioral skills. To cite an example- one of the most basic tasks as an IT support is to help with
printer issues. It sounds very easy but in practical it is one of most tricky things to fix. Especially when I am
providing support online. There are so many things that can go wrong with a printer, from the problem being as
simple as no papers in the tray to a complex issue of the printer not being connected to the network. Moreover,
when the customer is frustrated and I am guiding them with solutions that they might have already tried, the
situation gets even more complex. To have patience, empathy and politeness is my tone is what helps me reach
the solution. I had to keep assuring the customer that it will be fine, I understand that they are frustrated, and I
am there to help. Situations like these have helped to keep my calm in difficult times and have helped me grow
as an individual at personal level.

As an IT analyst and team leader, I am confident in acquiring specialized skills to deliver industry- and client-
specific outcomes. For example, working for a SME during my university project where I was the team leader and a
data analyst, I went beyond my formal studies by learning new software on the job as the sector developed. I
along with my team created a website for the client, Federation university sports department where I was
supposed to decide on the data that goes on the website alongside leading my team, checking on their work,
supporting and guiding them throughout the project. Moreover, I had to make communication with the client-
checking on project progress, requesting insights and scope for improvement. This enabled me to put relevant
data on the website in various media forms like articles, webinars, news, etcetera. I execute all these actions
keeping the client’s brief in mind based on urgency, thus maintaining critical relationships.

In designing web pages, I regularly consulted with my system modelling and web designing teachers to amend my
products according to evolving client objectives. I made sure to balance the clients’ needs with maintaining the
university’s standards. This involved understanding not just the creative brief but working within very well-defined
budget constraints. This provided me with the motivation to exercise my technical expertise and think laterally
such that clients’ needs were met, and my team’s reputation was maintained. My extensive experiences with
supporting vulnerable clients with disability have ensured that my written and spoken communication skills are
excellent. I am confident in managing sensitive client situations creatively and tactfully.

The clients I support in my work range in how severe their intellectual and physical disabilities are. I am careful to
tailor how I speak to and on behalf of my clients – to ultimately put them and others at ease. I also ensure they
continue to receive the necessary care beyond my shifts, through detailed written and oral handover notes to
other staff. This involves communicating precisely for a time-poor and responsibility-rich audience. My previous
manager commended me on my work, the quality of my communication and relationship management.

Working at the Canberra Airport has given me the confidence to deal with not just professionals, but importantly
to engage meaningfully with diverse people as they navigate the complexities of their daily lives.

In conclusion, I would not argue to be the best fit for this opportunity but ensure you to become the best fit if
given an opportunity.

I look forward to bringing my skills, experience, and drive to this role.