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Two page indented block style letter

New Eden District


Green Pond P.O.
Westmoreland

June 23 2013

Mr. Delgado Gray


Customer Service Department
Jamaica Public Service
Knutsford Boulevard
Kingston.

Dear Mr. Gray,

I am writing to complain about damage to my appliance due to power surge. I have lost my
television and refrigerator as a result.

On Tuesday October 7, a team of JPS workers were working in the area. After they left we
began to experience numerous power outages. At about 5:00 pm we heard a loud explosion
and saw the post on fire. The light went out shortly. I reported the matter to the emergency
unit at the Westmoreland parish office and the maintenance crew came and fixed the problem.

After they left, I tried to turn on my appliances but they would not.
I got a technician and he reported that they were burnt out. I also had a second opinion from
another technician who also gave the same diagnosis.

I am therefore seeking compensation as this was as a result of your company’s fault.

If you need any details concerning the technicians’ report you may contact the persons listed
below.

Rory McFarlane
Technician
Bluefelds P.A.
Bluefield
Westmoreland
Tel: 344-6564

SystemTech Ltd.
45 King Street
Savanalamar
Westmoreland
Tel: 997-6654

Kindly make every effort to resolve this issue as soon as possible as my family is inconvenienced
by this occurrence.

Yours sincerely,

____________________
Sanya Ferguson

Enc: Technicians’ Certificates

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