COMMSKILLS QUESTIONS

1. The company you work for is one of the finalists in the company of the year award
competition. As part of the competition, the managing director is required to address the
panel of judges on why the company should receive the award. As the administrative
assistant write the speech. SPEECH
2. The management of Hekima Company Limited is planning to hold a one week residential
training for the employees at Baraka Hotel. As the Human Resource Assistant, write a
letter of inquiry to the Hotel. INQUIRY
3. You are the chairperson of the staff welfare association. Your term has come to an end
and you are not eligible for re-election. In a week’s time, the members will elect new
office bearers. Write the speech you will deliver on that day. SPEECH
4. You are the office manager in the organization you work for. The organization plans to
take stock of the office furniture. Write a memorandum to all members of staff
instructing them on what to do to facilitate the exercise. MEMORANDUM
5. Zawadi College has placed an advertisement in the newspapers for a six month course in
customer care. You are interested in attending this course write a letter to the managing
Director at the bank you work for requesting for sponsorship for the course. REQUEST
FOR SPONSORSHIP.
6. You are the secretary to the Central Management Committee of Pesa Sacco. Recently, the
committee held a meeting. It discussed:
i. The need for the Sacco to be competitive
ii. Introducing new loan facilities to benefit the members,
iii. Opening up new investment opportunities,
iv. Need to link up with automatic teller machines.
The committee also made preparations for elections to be held soon. As the secretary to
Pesa Sacco Company Limited write the minutes. MINUTES
7. You work for Uwezo Textile Company Limited that sells uniforms to schools. One of the
customers has written to complain about the poor quality of the uniforms you recently
supplied to them. As the secretary to the sales manager, write an appropriate letter to the
customer. COMPLAINT.
8. The company you work for as the Human Resource Assistant plans to introduce
employee identification badges in the organization. Write a memorandum to all members
of staff informing them about this plan. MEMORANDUM
9. Tamico enterprises intend to close one of their branches for two months to carry out
renovations. Write a notice to the customers informing them about the closure. NOTICE
10. You work as an Office Assistant at Jiji Company Limited. Recently, the company,
ordered office furniture from Birds Office Suppliers. However, the furniture delivered did
not meet the required standards stated in the order. Write a complaint letter to the
suppliers. COMPLAINT
11. The manager of Kemili Matatu Sacco has noted a decline in the number of passengers
using their matatus for the last three months. He has tasked you, as his personal assistant,
to investigate why this is happening. You have carried out the investigation. Write a
report. REPORT 16marks

You work as an office assistant to the human resource manager at barns limited. Cases of
loss of personal items in various offices have offices have been reported to the chief security
officer of the organization. The human resource manager has requested you to investigate the
matter. Assume you have done the investigations and write the report. REPORT

12. DEEMS Limited has advertised the post of secretary. You intend to apply for the position
since you are qualified. Draft the curriculum vitae that will you will enclose with your
letter of application. CV 16marks
13. FAMA Company limited has advertised the post of office administrator in one of the
local dailies. Assume you meet the requirements of the advertisement and write an
application letter for the post. APPLICATION 16MARKS
14. Okoa limited imports second-hand clothes from Europe. For the last two years, sales have
been declining drastically. As the Assistant Operations Manager, you have been asked by
the director to investigate the matter and write a report with recommendations. Assume
you have completed the investigations and write the report. Report
16marks
15. The directors of Ukulima Agribusiness Limited have realized that a number of its
distributors have terminated their contracts over the last one year. As the Assistant Office
Manager, you have been asked to investigate the matter and write a report with
recommendations. Assume that you have completed your investigations and write the
report. REPORT 16marks
16. For the last two years, Maua Limited has experienced a high number of employees
leaving the firm to work in other companies. As the Human Resource Officer, you have
been asked by the Managing Director to investigate the matter and write a report with
recommendations. Assume you have completed your investigations and write the report.
17. Agiza communications limited will hold its annual performance appraisal for all the
employees in a week’s time. As the assistant office manager, write a memorandum
notifying the employees about the exercise. Memorandum
18. One of your firms long serving employee wishes to join another organization. He has
requested you, as the assistant human resource manager, to write a recommendation letter
for him. Write the letter. Recommendation 16marks
19. You work as the transport manager for a public transport company. The company has
been experiencing challenges retaining its conductors for long which is negatively
affecting the business. The management has asked you to investigate why the conductors
are leaving and write a report giving your recommendations. Assume that you have
completed the investigations and write the report. Report 16marks
20. In recent seminar organized for staff of the organization you work for, efficiency in office
services was stressed. For this reason, it has been decided that the company purchases
various office machines. Write a letter to Horizon business machines Company Ltd.
Placing an order for relevant office machines. 16marks Order
21. In recent seminar organized for staff of the organization you work for, efficiency in office
services was stressed, for this reason; the company has decided to take its members for
a two weeks seminar in the surrounding hotels. Write a letter to the hotel reservation.
Order for space
22. Many talented employees at Zyco Limited have recently resigned and joined competitor
firms. The Managing Director is concerned about this loss of talent and has asked you,
the personnel Officer to investigate the matter. Assuming that you have completed
investigations, write the report. REPORT. 16 marks.
23. Mikwa Limited supplied some merchandise to Ariko Limited two months ago. The
supplies have not been paid for despite a reminder sent three weeks ago. As the Sales
Manager, write a second letter of collection. Collection. 16marks
24. There has been increasing levels of noise in the library at Zetu College. As a student in
the college, write a letter of complaint to the librarian. Complaint (16marks)
25. Kikopey College located in Lango county intends to start offering various courses to
Form Four leavers in three months time. Write an advertisement to be put in the media
giving this information. ADVERTISEMENT ( 10marks)
26. The Business Club Committee of Tazamu College held its monthly meeting last week.
Among the items discussed were:
i. Review of the clubs performance over the last six months;
ii. Reviewing subscription fees paid by members;
iii. Preparations to attend the Nairobi show.
Write the minutes. MINUTES 16marks
27. You work as a customer care officer at sparks supermarket. You have received a
complaint from a customer about rude employees. Write an apology letter.
APOLOGY 16marks
28. You work as an administrative assistant at Palex County. The management of the county
is alarmed by the increasing number of motorcycle accidents and has asked you to
investigate the matter. Assume that you have completed your investigations and write a
report incorporating recommendations. REPORT
16marks
29. The company you work for placed an order for printing paper. However, the paper
supplied was of low quality. Write a complaint letter to the supplier. COMPLAINT
16marks
30. You are the marketing assistant in a large firm that manufactures bed sheets and
pillowcases. You have received an enquiry from Zawadi College requesting you to send
them details of your products. Write an appropriate response to this enquiry. RESPONSE
TO AN ENQUIRY 16marks
31. Your work as the proprietor of Biashara College of Management. The government has
declared a public holiday. Write a notice informing the members of staff and students
about the holiday. NOTICE 10marks
32. You are the secretary of Upendo Youth Co-Operative. The co-operative has organized
for the Annual General Meeting that will take place in few weeks time. Write the agenda
for the proposed forthcoming Annual General Meeting. AGENDA
10marks
33. Salim tocho, your former employee, applied for the position of receptionist at sheshe
resort limited. You have received a letter from the managing director of the resort
requesting you to furnish them with information about Salim tocho. As the human
resource officer, write a suitable reponse. REFERENCE/RECOMMENDATION
16marks
34. You have received an order from bedsheets from a client who runs a hotel. However,
you cannot execute the order as some vital information is missing in the order. Write to
the client seeking clarification on the missing information. ADDITIONAL INFORMATION.
16marks
35. You are the secretary of the Nyumba Kumi initiative in your Estate. The group met
recently and discussed the following among many items;
i. Issues on security,
ii. Frequent power blackouts,
iii. Persistent water shortage and
iv. Uncollected garbage.
As the secretary to Nyumba Kumi Initiative write the minutes. MINUTES 16marks

36. The management of Bryson limited has noted low attendance of its online meetings. As
the assistant office manager, you have been requested to investigate the matter and
write a report. Assume that you have completed the investigations and write the report.
REPORT 16marks
37. Data limited company intends to fumigate all its offices. As the office assistant, write a
memorandum to all the employees informing them about the exercise.
MEMORANDUM 16marks
38. Marafiki youth group intends to hold their monthly meeting in two weeks time. The
committee has invited a speaker to address the members on green house farming. As
the secretary of the group, write a letter inviting the speaker to the occasion. 16marks
39. Many members of Mzalendo Sacco have been withdrawing their membership in the last
six months. This has greatly affected the performance and reputation of the sacco. As
the secretary to the sacco, the management has asked you to investigate the matter and
write a report giving your recommendations. Assume that you have completed the
investigation and write the report. 16marks.Report
40. The company you work for as the office manager intends to carry out repairs on the
parking bay. The repairs are expected to take two weeks. Write a memorandum to the
members of staff informing them of the plan and where they will be parking their
vehicles while the repairs are underway. 16marks MEMORANDUM
41. You work for Wajibu Company limited as the Assistant Human Resource Manager.
Recently, the company conducted a Promotion Interview for the post of Office Manager.
Mr Robert Jumaa a senior clerk in the Company was the successful candidate. Write him
the letter of appointment. 16marks APPOINTMENT
42. The company you work for as an Office Manager recently advertised the position of
Administrative Assistant. You have received several applications and Mr James Mwema
has been shortlisted. Write a letter inviting him for an interview. 16marks INTERVIEW
43. The company you work for as the assistant office manager would like to order new
computers from safe computers company limited. Write a letter to the company asking
them to supply the computers. ORDER
44. Mikwa Company Limited supplied merchandise to Anika Company Limited two months
ago. The supplies have not been paid for despite invoice sent to them three weeks ago.
As the sales manager mikwa company limited write a reminder to Anika Company.
Reminder.
45. Electrotech Company limited supplied some merchandise to Amitech Company limited
four months ago. The goods supplied have not been paid for despite the first reminder
sent three weeks ago. As the sales manager Elecrotech Company limited write the
second reminder. 2rd Reminder.
46. You are the Sales Manager Solatec Company Limited. The company supplied goods to
Ariko Campany Limited 2 months ago. The company has not honored the payment
despite the first and second reminder sent to them. Write an appropriate letter to Ariko
Company Limited. 3rd Reminder.
47. The business club committee of Tazama College held it s monthly meeting last week.
Among the items discussed were:
i. Review of the club’s performance over the last six months;
ii. Reviewing subscription fees paid by members;
iii. Preparation to attend the Nairobi Show. Write the minutes. 16marks
48. Tazo College located in Lango County intends to start offering various courses to form
four leavers in three months time. Write an Advertisement to be put in the media giving
this information. ADVERTISEMENT.
49. Sali Tutu, your former employee, applied for the position of Receptionist at Sheshe
Resort Limited. You have received a letter from the managing director of the resort
requesting you to furnish them with information about Sali Tutu. As the Human
Resource Officer, write a suitable response. REFERENCE LETTER.
50. You work for Jitegemee Wholesalers as a Communications Assistant. The business will
be closing for annual stock taking for a period of two days next week. Write a notice to
the customers giving them this information. NOTICE.
51. In about 250 words, write an essay on “the factors that have contributed to the
increased use of mobile phones in Kenya. ESSAY. 16MARKS.
52. You are the secretary to the Principal of Juu High School. The school intends to take
students to Mombasa for an educational tour for four days. Write a letter to the parents
and guardians about this tour and request them to make the necessary payments.
LETTER. 16marks