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  • B18 B1plusUnit4 Test LCCI

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    Beáta Kovács
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    The HR manager conducted a staff satisfaction survey on salary, work environment, holiday time, working hours and line managers. The survey found that over half were dissatisfied with their salary and amount of paid holiday. Nearly half were dissatisfied with their work environment and over two-thirds were satisfied with their working hours. Many staff comments concerned the old and dusty factory being bad for health, wanting more holiday after 5 years and long working hours. The general manager asked the HR manager to report the survey results and make recommendations to address areas of concern.

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    The HR manager conducted a staff satisfaction survey on salary, work environment, holiday time, working hours and line managers. The survey found that over half were dissatisfied with their salary and amount of paid holiday. Nearly half were dissatisfied with their work environment and over two-thirds were satisfied with their working hours. Many staff comments concerned the old and dusty factory being bad for health, wanting more holiday after 5 years and long working hours. The general manager asked the HR manager to report the survey results and make recommendations to address areas of concern.

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    4 views2 pages

    B18 B1plusUnit4 Test LCCI

    Uploaded by

    Beáta Kovács
    The HR manager conducted a staff satisfaction survey on salary, work environment, holiday time, working hours and line managers. The survey found that over half were dissatisfied with their salary and amount of paid holiday. Nearly half were dissatisfied with their work environment and over two-thirds were satisfied with their working hours. Many staff comments concerned the old and dusty factory being bad for health, wanting more holiday after 5 years and long working hours. The general manager asked the HR manager to report the survey results and make recommendations to address areas of concern.

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    © All Rights Reserved
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    of 2

    UNIT 4: LCCI English for Business

    Name: ____________________________

    LCCI Writing Question 1 your line 56% 41% 3%


    manager?
    Situation
    Main • factory old and dusty – bad for
    You are the HR manager of a company that
    comments health
    manufactures batteries for electric cars. At a recent
    management meeting, the General Manager said • would like more holiday when
    that he is worried that the factory staff are not as worked for 5 years or more
    productive as they should be and would like you to
    investigate the reasons and any problems. He has • working hours are too long
    asked you to compile a questionnaire to gather
    information from the staff on how they feel about the • need more tea/coffee breaks
    following things:
    • could the company provide
    • salary transport to and from factory as it
    is very difficult to get to work on
    • work environment time with public transport

    • amount of paid holiday • would like more training

    • working hours

    • their line manager The General Manager has asked you to write
    a report outlining the results of the questionnaire for
    Staff are asked to show how satisfied they are about
    the next board meeting. He asks you not to give
    the above things and to make any other comments
    details of the numbers in the various categories, but
    they wish.
    to include an overview of comments from staff. He
    All 200 members of staff have competed the also asks you to make recommendations on how to
    questionnaire and you have put the results into the deal with the areas of concern.
    following chart:

    Task

    How satisfied Satisfied No Dissatisfied


    Write the report.
    are you with … opinion

    your salary? 58% 24% 18%


    __________________________________________
    your work 34% 23% 43% __________________________________________
    environment? __________________________________________
    __________________________________________
    amount of paid 42% 7% 51%
    holiday? __________________________________________
    __________________________________________
    working 21% 69% 10% __________________________________________
    hours?
    __________________________________________
    __________________________________________
    __________________________________________

    © 2018 Pearson PHOTOCOPIABLE 1


    UNIT 4: LCCI English for Business
    Name: ____________________________

    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________
    __________________________________________

    © 2018 Pearson PHOTOCOPIABLE 2

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