PROCEDURE

PROCEDURE NAME How to Access Datto Academy NO. 1

CREATION DATE 07-07-2023 DATE OF LAST REVISION 07-07-2023 VERSION NO. 1

RESPONSIBLE Ailer Garcia – Team Leader CONTACT ailer@faroutsupport.com

PERSON Mary Grace Maimot - Technician INFORMATION mary.grace@faroutsupport.com

APPLIES TO

Department(s) Technical Department Client(s) FOS

PROCEDURE SUMMARY
This is the guide on how to access the Datto Academy.

PROCEDURE CHECKLIST
 Login to Datto Portal
 Go to Academy Tab.
 Select Catalog
 Select Technical
 Enroll in the course.

RELATED PROCEDURES AND RESOURCES

EXCEPTIONS
List clients, situations, etc. that are exempt from this procedure. Type N/A if not applicable.
DETAILED PROCEDURE STEPS

1. Go to Datto Portal.
• Login using your Datto email and Password.

• Enter the code from your chosen two-factor authenticator app (Microsoft Authenticator or Google
Auth).
2. Go to Academy Tab.

3. Select Catalog.
4. Select Technical.

5. Pin the courses you need to take and click Enroll.

ROLES AND RESPONSIBILITIES
ROLE RESPONSIBILITY

Job Title Responsibility as it relates to the procedure outlined above (Leave empty if unclear)

CONTACTS
List additional contacts below that may be able to assist or provide additional information (leave empty if unclear).

SUBJECT CONTACT PHONE EMAIL

VERSION HISTORY
VERSION APPROVED BY REVISION DATE DESCRIPTION OF CHANGE AUTHOR

1.0 07-06-2023 Format update Mary Grace Maimot

ADDITIONAL NOTES
If in need of further clarification regarding this SOP/KB, please coordinate with the responsible persons and contact them via Email or Teams.