REF: SRP/CS-01

SRP CUSTOMER SATISFACTION REPORT

PAGE: 1 / 2
PLEASE PROVIDE US YOUR VALUABLE INFERENCE OF OUR PERFORMANCE IN THE FOLLOWING 5
– POINT SCALE ON THE PARAMETERS AND FACTORS INDICATED BELOW.

RATING
1 2 3 4 5
POOR BAD AVERAGE GOOD EXCELLENT

RATING
1. QUALITY
(Please tick in the boxes)
SL No. INSPECTION REJECTION RATE FACTOR 1 2 3 4 5
1 ACCURACY QUALITY REQUIREMENTS
2 PROBLEM SOLVING PROCESS – CO – OPERATION FROM US
3 WARRANTY CLAIMS SETTLEMENT (IF APPLICABLE)
4 FREQUENCY OF VISIT BY OUR PERSONNEL
5 ALL SAFETY ISSUES HANDLED WELL – WHERE APPLICABLE

TOTAL AVERAGE
REMARKS:

RATING
2. PURCHASE (Please tick in the
boxes)
SL No. FACTOR 1 2 3 4 5
1 ORDERING
1.1
ORDER ACKNOWLEGEMENT FROM US
1.2
FLEXIBILITY IN SCHEDULING
1.3
EASE OF CONTACTING US IF REQUIRED – FAX / PHONE
2 DELIVERY
2.1
PERFORMANCE
2.2
EXPEDITING URGENT ORDERS
2.3
PACKAGING QUALITY
2.4
DOCUMENTATION QUALITY (LR / DC / INVOICE, ETC)
3 PRICE COMPETITIVENESS
TOTAL AVERAGE
REMARKS:

RATING
3. STORES/ FINANCE (Please tick in the
boxes)
SL No. FACTOR 1 2 3 4 5
1 PACKING QUALITY
1.1 RESPONSE AND CO-OPERATION
Adequacy and timeliness of documents –
2
DC / Invoice / debit note / credit note
3 Reconciliation of accounts.

TOTAL AVERAGE
REMARKS:

CUSTOMER NAME:
ADDRESS:
DATE:
DESIGNATION:
SEAL & SIGNATURE