LifeUp App

Operating Manual

This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
 Table of Contents

1. Register Account Slide 3-4

2. Book Facilities 5-6
3. Feedback to Management Office 7
4. Check Condo Notifications 8
5. Submit Form Application 9
6. Top Up LifeUp Pay 10-11
7. Pay Maintenance Fee with LifeUp Pay 12
8. Contact Management Office 13
9. Switch/Add Apartment 14
10. Change Password 15
11. Forgot Password 16
This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
1. Register Account

1) Open LifeUp App

2) Click “Sign Up”
3) Fill in user details
4) Agree to T&C
5) Click “Send
verification code”
6) Key in the SMS code

This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
1. Register Account

1) Click “Scan the QR code”

2) Scan the QR code printed on the
circular or get it from management
office

*Please note every unit has a unique QR

Code, please do check whether your unit
number is correct under “Me”-”My
apartment”

This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
2. Book Facilities

1) Click “Facility”
2) Select the facility
you want to book
3) Select a date

Check booking
history here

This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
 2. Book Facilities

1) Select a timeslot
2) Agree to T&C
3) Click “Booking
Now”
4) Select payment
method
5) Click “Next”
6) Review the details
then click “Confirm”

*For cash/cheque bookings,

please approach management
office to confirm your booking.
This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
 3. Feedback to Management Office

1) Click “Feedback”
2) Select a category
3) Enter the feedback
content, upload
photos if any
4) Click “Report”

Check feedback history here

*Check under feedback history

to see response from your
management office.
This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
4. Check Condo Notifications

1) Click the ring bell on top right corner

2) The notification is ordered by
chronological order by default,
however, management office may
have pinned certain notifications on
top.

This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
5. Submit Form Application
Check form history here
1) Click “Documents”
2) Click the 3 dots
beside the form
3) Share it via
email/WhatsApp and
print out
4) Take a photo then
click “Upload
Photos”
5) Click “Submit”

This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
 Check wallet history here
6. Top Up LifeUp Pay

1) Click “Me”
2) Click “LifeUp Pay”
3) Click “Top Up”

*LifeUp Pay is a built-in eWallet.

It can be used to pay facility
booking, maintenance fee and
home service fee.

*LifeUp Pay may not be available

for some condos. This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
6. Top Up LifeUp Pay

1) Select top up
method
2) Credit Card: service
charge applies
3) PayNow: WhatsApp
the transaction
screenshot to
91168289
4) Standard Transfer:
Copy the account
number for bank
transfer This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
 7. Pay Maintenance Fee with LifeUp Pay

1) Click “Maintenance
Fee”
2) Select your unit
3) Key in maintenance
fee amount and
click “Done”

*Please make sure you have

sufficient balance in LifeUp Pay
before paying maintenance fee
This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
8. Contact Management Office/Security

1) Click “Management Office”/”Security”

2) Select phone number to dial or :
3) Select email address to send via email

This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
 9. Switch/Add Apartment

1) Click “Me”
2) Click “My
Apartment”
3) Select another
apartment or
4) Click “Add” to
register a new
unit

*To register a new unit, you will

need a new QR Code from
management office.
This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
10. Change Password

1) Click “Me”
2) Click “Profile”
3) Click “Reset
Password”

This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.
11. Forgot Password

1) Click “Forgot
Password”
2) Key in your phone
number and click
“Request Code”
3) Key in the SMS
code and the new
password
4) Click “Save and
Log in”

This document is strictly confidential to its recipients and should not be copied,
distributed, or reproduced in whole or in part, nor passed to any third party.