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EBUS 1624

GENERAL MANAGEMENT

NQF level 6

16 credits

Department of
Business Management

Faculty of Economic and


Management Sciences

2023
TABLE OF CONTENTS
1. Welcoming...................................................................................................................... 5
2. Blended Collaborate sessions, consultation and module communication ............. 6
3. Work Schedule ............................................................................................................... 8
4. Study Material .............................................................................................................. 11
5. Assessment.................................................................................................................. 13
6. Updating of module information and resources ....................................................... 16
7. Module Outcomes ........................................................................................................ 17
8. Learning Chapters (Module Journey) ........................................................................ 17
Chapter 1 - Introduction to Management .......................................................................... 18
Chapter 3 - The Organisational Environment ................................................................... 19
Chapter 4 - Managerial Ethics and Social Responsibility ............................................... 20
Chapter 5 - Planning ........................................................................................................... 21
Chapter 6 - Decision-making ............................................................................................. 22
Chapter 7 - Designing the Organisation ........................................................................... 23
Chapter 8 - OrganisationalChange and Learning ............................................................ 24
Chapter 9 - Managing Diversity in the Workplace............................................................ 25
Chapter 10 - Leadership ..................................................................................................... 26
Chapter 11- Motivation ....................................................................................................... 27
Chapter 12 - Communication ............................................................................................. 28
Chapter 13 - Foundations of Control ................................................................................ 29
9. A Final Word ................................................................................................................. 30
Table 1: Icon Library

Icon Description

Welcoming message and lecturer information

Action words, terms, and concepts that need to be understood.

Prerequisites of the module.

Indicates face – to face contact sessions.

Indicates an activity to be completed on your own (Preparation). You


may still ask for feedback from your tutor or lecturer when you
encounter aspects that you have difficulty with.

Unit specific study material for the module.

The resources to be consulted (such as the textbook, additional reading


material, etc.)

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The roadmap that contextualises (puts into perspective) the different
pieces of information in the module.

An indication of an important reminder/cautionary from your lecturer to


be paid attention to.

Assessment questions and opportunities.

Assessment criteria for the module

Indicates a learning unit.

Learning unit overview for a specific unit.

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1. WELCOMING

Dear student,

Welcome to EBUS1624 focusing on General Management! Mr. Maseko, Mrs. Sereeco, and
Ms. Dapula will be responsible for teaching this module. This module will be presented as a
BLENDID MODULE in 2023. This entails that some content will be presented or completed
in a Face2Face environment and other components in an online environment. Lecturers will
communicate weekly using Blackboard announcements. These aspects will be discussed in
more detail throughout the module guide. So make sure you read through the module guide
and familiarise yourself with the detail.

Here is all the information that you will need to contact the lecturers, as well as other relevant
staff in the Department of Business Management.

Business Management Department


LECTURER Me. W Sereeco
Email address: sereecowm@ufs.ac.za
Phone number: 051 401 2905
Office: FGG 146
Responsible for: Semester test 1 enquiries & Chapter enquiries
LECTURER Me. C Dapula
Email address: DapulaC@ufs.ac.za
Phone number: 051 401 2629
Office: FGG 160
Responsible for: Semester test 2 enquiries & Chapter enquiries
LECTURER Mr. I Maseko
Email address: masekoi@ufs.ac.za
Phone number: 051 401 2977
Office: FGG 157
Responsible for: Semester test 3 enquiries & Chapter enquiries
LECTURER Me. A Van Noordwyk
Email address: vNoordwykA@ufs.ac.za
Phone number: 051 401 9594
Office: FGG 145
Responsible for: Online quiz enquiries (both EBUS1624 & Library) & Group member
enquiries
MARKS Me. R van der Merwe
COORDINATOR

Email address: VandmerweR@ufs.ac.za


Phone number: 051 401 2678

2. BLENDED COLLABORATE SESSIONS, CONSULTATION AND


MODULE COMMUNICATION

A combination of synchronised Face2Face and online classes, consultations and discussions


will be used in EBUS1624. All the relevant detail are explained below:

1. CLASSES:
DAY TIME TYPE OF SESSION PLATFORM THAT WILL
BE USED
Monday 08:10 – 10:00 Chapter discussion with Face2Face class and/ or
lecturers Blackboard Collaboration

On Campus venues:
Modular Hall and Kopanong
Auditorium
Wednesday 11:10 – 13:00 Chapter discussion with Face2Face class and/ or
lecturers Blackboard Collaboration

On Campus venues:
Modular Hall and Kopanong
Auditorium
 Students are encouraged to attend the Monday and Wednesday sessions and to join
in the discussion to understand the content. You, as the student, decide to attend or
not to attend these sessions and a lecturer cannot be held accountable for your
decision. If you choose not to attend, it is your own responsibility to work through the
content.
 PLEASE NOTE: Chapter discussions will not be recorded

2. TUTORIAL SESSIONS

This module has tutors to help students understand the content. The tutorials are not
compulsory and do not contribute to your semester mark. The tutorials' primary purpose is to
enrich your knowledge, create an EBUS1624 community and be exposed to assessment-type
questions asked in previous years and how to approach these questions. Even though the
sessions are not compulsory to attend, the lecturers will encourage you to attend these

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sessions.

There will be different tutorial groups. Below are the different time slots and venues are
displayed. You ONLY need to enroll for one of these groups. More information will be
shared during the orientation session at the beginning of the semester.

DAY TIME PLATFORM THAT WILL BE USED AND VENUE


Group 1
Thursday 10:10 – 12:00 Face 2 Face class EBW AUD
Group 2
Thursday 13:10 – 14:00 Face 2 Face class BL 1
Friday 13:10 – 14:00 Face 2 Face class BL 1
Group 3
Thursday 13:10 – 14:00 Face 2 Face class FGG 183
Friday 13:10 – 14:00 Face 2 Face class FGG 183
Group 4
Thursday 13:10 – 14:00 Face 2 Face class FGG 377
Friday 13:10 – 14:00 Face 2 Face class FGG 377
Group 5
Thursday 13:10 – 14:00 Face 2 Face class EDU 15
Friday 13:10 – 14:00 Face 2 Face class Equitas 10
Group 6
Thursday 13:10 – 14:00 Face 2 Face class LCT D
Friday 13:10 – 14:00 Face 2 Face class LCT A
Group 7
Thursday 13:10 – 14:00 Face 2 Face class STB 2
Friday 13:10 – 14:00 Face 2 Face class LCT B
Group 8
Thursday 13:10 – 14:00 Face 2 Face class STB 4
Friday 13:10 – 14:00 Face 2 Face class LG 5
Group 9
Thursday 13:10 – 14:00 Face 2 Face class FGG 378
Friday 13:10 – 14:00 Face 2 Face class FG 116
Group 10
Thursday 13:10 – 14:00 Online class Blackboard Collaborate
Friday 13:10 – 14:00 Online class Blackboard Collaborate
Group 11
Thursday 13:10 – 14:00 Online class Blackboard Collaborate
Friday 13:10 – 14:00 Online class Blackboard Collaborate
Group 12
Thursday 13:10 – 14:00 Online class Blackboard Collaborate
Friday 13:10 – 14:00 Online class Blackboard Collaborate

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3. CONSULTATION HOURS:

You can consult your lecturer/s during the following times.

DAY TIME TYPE OF SESSION PLATFORM THAT WILL BE


USED

Monday 10:15 – 11:15 Consultation with your Blackboard Collaboration /


lecturer Face2face depending on
appointment

Wednesday 14:00 – 15:00 Consultation with your Blackboard Collaboration /


lecturer Face2face depending on
appointment

4. MODULE COMMUNICATION:

• Students should ensure that they check Blackboard frequently to ensure that they
are up to date with module communication and requirements. Also check your
UFS4Life email account regularly as all module announcements are ONLY sent to
your UFS4Life email account.
• Please note that students are required AT ALL TIMES to ONLY USE their
UFS4Life email accounts to communicate to teaching staff. This makes it easier for
lecturers to track other student related data, etc.

3. WORK SCHEDULE

EBUS 1624
WORK SCHEDULE*
2nd SEMESTER 2023
WEEK 1
Date 17 July – 21 July 2023
Class sessions with lecturer Orientation & Discussion of Chapter 1
Tutorial session Tutorial logistics
Assessment activity Online quiz – Chapters 3 & 4
(Refer to assessment section for time and date)

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WEEK 2
Date 24 July – 28 July 2023
Class sessions with lecturer Discussion of Chapters 3 & 4
Tutorial session Discussion questions based on chapters 1, 3 & 4
Assessment activity No assessment
WEEK 3
Date 31 July – 04 August 2023
Class sessions with lecturer Revision
Tutorial session Library sessions
Assessment activity Semester test 1
Online quiz – Chapter 5
(Refer to assessment section for times and dates)
WEEK 4
Date 07 August – 11 August 2023
Class sessions with lecturer Discussion of Chapter 5 (Monday)
Tutorial session Discussion questions based on chapter 5
Assessment activity Online quiz – Chapter 6
(Refer to assessment section for times and dates)
09 August 2023 (Public holiday)
WEEK 5
Date 14 August – 18 August 2023
Class sessions with lecturer Discussion of Chapter 6
Tutorial session Discussion questions based on chapter 6
Assessment activity Online quiz – Chapter 7
(Refer to assessment section for time and date)
WEEK 6
Date 21 August – 25 August 2023
Class sessions with lecturer Discussion of Chapter 7
Tutorial session Discussion questions based on chapter 7
Assessment activity Online quiz – Chapters 8 & 9
(Refer to assessment section for time and date)
WEEK 7
Date 28 August – 01 September 2023
Class sessions with lecturer Discussion of Chapters 8 & 9
Tutorial session Discussion questions based on chapter 8
Assessment activity Library quiz
(Refer to assessment section for time and date)
WEEK 8
Date 4 September – 8 September 2023
Class sessions with lecturer Revision
Tutorial session Discussion questions based on chapter 9
Assessment activity Semester test 2
Online quiz – Chapter 10
(Refer to assessment section for times and dates)

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WEEK 9
Date 11 September – 15 September 2023
Class sessions with lecturer Discussion of Chapter 10
Tutorial session Discussion questions based on chapter 10
Assessment activity Online quiz – Chapter 11
(Refer to assessment section for time and date)
WEEK 10
Date 18 September – 22 September 2023
Class sessions with lecturer Discussion of Chapter 11
Tutorial session Discussion questions based on chapter 11
Assessment activity Online quiz – Chapter 12
(Refer to assessment section for time and date)
WEEK 11
Date 25 September – 29 September 2023
Class sessions with lecturer Discussion of Chapter 12 (Wednesday)
Tutorial session Discussion questions based on chapter 12
Assessment activity Online quiz – Chapter 13
Group assignment – Word document – Part 1 submission
(Refer to assessment section for time and date)
25 September 2023 - Public holiday (due to 24 September on Sunday)
UFS Holiday (02 October - 06 October 2023)
WEEK 12
Date 09 October – 13 October 2023
Class sessions with lecturer Discussion of Chapter 13
Tutorial session Discussion questions based on chapter 13
Assessment activity Semester test 3
(Refer to assessment section for times and dates)
WEEK 13
Date 16 October – 20 October 2023
Class sessions with lecturer Revision
Tutorial session None
Assessment activity Group Assignment – Recording - Part 2 submission
(Refer to assessment section for times and dates)
WEEK 14
Date 23 October – 27 October 2023
Class sessions with lecturer Revision
Tutorial session None
Assessment activity None
Predicate day – 27 October 2023
EXAMINATION begin 30 October 2023
*Work schedule is subject to change. In the event of any changes to this version, a
Blackboard announcement will be send.

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4. STUDY MATERIAL

• Weekly throughout the semester (refer to the work schedule), material and activities
will be made available on Blackboard as part of the teaching and learning in this
module. It is each student’s responsibility to ensure that he/she obtains and
studies all material in time.
• The prescribed textbook in this module is:

Title: General Management


Edition: 2nd Edition (2020)
Editor: J.A.A Kobus Lazenby
Publisher: Van Schaik Publishers, Pretoria
ISBN: 978 0 627 03789 4 (printed version)
978 0 627 03790 0 (e-book)

• We are using the same textbook as the previous year, so feel free to ask around on
social media for a second-hand copy of the book. Please note: You, as a student,
will transact directly with these individuals – the University is not involved in
or liable for these individual transactions.

• The textbook is available in print, e-book (or individual e-chapters) and can be
purchased from Van Schaik bookstore on campus (the printed version) or the Van
Schaik Publishers website, https://www.vanschaik.com/ebook/ (both printed and
electronic versions) or online platforms. See on the next page a few available
options. Please note: You, as a student, will transact directly with these stores
– the University is not involved in or liable for these individual transactions.

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The prescribed textbook is available in the following formats:

• Full print book (chapters 1-14)


• Full eBook (chapters 1-14)
• Single eBook chapters

To purchase the books:


Option 1 – Full print book:

Go to your nearest academic bookstore and use the ISBN 978 0 627 03789 4
Option 2 – Full eBook:

Buy textbook online (ebooks) and use the ISBN 9780627037900

You can purchase your textbook at:


Van Schaik Bookstore - https://www.vanschaik.com/ebook/
Snapplify - https://www.snapplify.com/za/
Sherwood Books – https://www.sherwoodbooks.co.za/ebooks

However, it is not only limited to these online stores. Feel free to search for other options.
Option 3 – Single eBook chapters:

Buy Single eBook chapters online and use the ISBN for each chapter.
ISBN NUMBER NAME OF CHAPTER

9780627038594 Chapter 1: Introduction to management


9780627038617 Chapter 3: The organisational environment
9780627038624 Chapter 4: Managerial ethics and social responsibility
9780627038631 Chapter 5: Planning
9780627038648 Chapter 6: Decision-making
9780627038655 Chapter 7: Designing the organisation
9780627038662 Chapter 8: Organisational change and learning
9780627038679 Chapter 9: Managing diversity in the workplace
9780627038686 Chapter 10: Leadership
9780627038693 Chapter 11: Motivation
9780627038709 Chapter 12: Communication
9780627038716 Chapter 13: Foundations of control

You can purchase your single eBook chapters at:


Van Schaik Bookstore - https://www.vanschaik.com/ebook/

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5. ASSESSMENT

This module will have SUMMATIVE AND FORMATIVE ASSESSMENTS. Below you will
find a summary of all the important dates and weights towards your semester mark. It will
comprise of the following assessments:

 Online Blackboard quizzes


 Semester tests (F2F)
 Group assignment (Online & F2F)

1. Weights of semester mark:

1. Online quizzes

QUIZZES ARE SCHEDULED BEFORE A CHAPTER IS DISCUSSED IN CLASS. YOU NEED TO


WORK THROUGH THE CHAPTER CONTENT IN ADVANCE.
Online quiz # Quiz opens Quiz closes Contribution
towards the
final mark
Online quiz - Chapters 3 & 4 Wednesday, Sunday,
19 July @ 13:00 23 July @ 23:59
Online quiz - Chapter 5 Wednesday, Sunday,
2 August @ 13:00 6 August @ 23:59
Online quiz - Chapter 6 Wednesday, Sunday,
9 August @ 13:00 13 August @ 23:59
Online quiz - Chapter 7 Wednesday, Sunday,
16 August @ 13:00 20 August @ 23:59 15%
Online quiz - Chapters 8 & 9 Wednesday, Sunday,
23 August @ 13:00 27 August @ 23:59
Online quiz - Chapter 10 Wednesday, Sunday,
6 September @ 13:00 10 September @ 23:59
Online quiz - Chapter 11 Wednesday, Sunday,
13 September @ 13:00 17 September @ 23:59
Online quiz - Chapter 12 Wednesday, Sunday,
20 September @ 13:00 24 September @ 23:59
Online quiz - Chapter 13 Wednesday, Sunday,
27 September @ 13:00 8 October @ 23:59
Due to UFS holiday
Note:
ALL online quizzes should be completed. You will have one attempt for each quiz.

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2. Semester Tests

Semester Test Chapters Date & Time


#
Semester Test Chapters: 1, 3 Wednesday, 2 August @ 11:10 – 12:00
1 &4
Semester Test Chapters: 5, 6, Wednesday, 6 September @ 11:10 – 12:00 50%
2 7&8
Semester Test All chapters Wednesday, 11 October @ 11:10 – 12:00
3
Note:

• The semester tests will be completed in a venue on campus. The venue will be
communicated on Blackboard and in class closer to the date the tests are written.
• Students will be required to complete two of the three tests. You are not allowed to
complete all three tests.
• It is highly recommended to write semester tests 1 & 2.
• For more information consult the Policies and Guidelines of the Economic and Management
Faculty available on Blackboard.
3. Group Assignment

Parts Should be submitted on Blackboard before/on

Group assignment - Part 1 Wednesday, 27 September @ 10:00 (Word 20%


document)
Group assignment - Part 2 Monday, 16 October @ 10:00 (Blackboard 10%
recording)
Note:

More information will be shared during the semester.


4. Library quiz

Online quiz # Quiz opens Quiz closes


Library Quiz 1 Monday, Sunday, 5%
21 August @ 08:00 3 September @ 23:59

Final Semester Mark 100%

*Assessment dates and times are subject to change. In the event of any changes to this version, a
Blackboard announcement will be sent.

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2. Optical forms

In this module, optical forms will be used with tests and examinations. A guide will be available
on Blackboard on how to complete these forms.

VERY IMPORTANT: Ensure that you complete the optical form correctly. If you
complete the optical form incorrectly, the system will not be able to identify you or your
answers and you will forfeit the marks for that specific section of the assessment.

3. Calculation of the final mark

According to the rules and regulations of the Faculty of Economics and Management Science,
the final mark of this module is calculated as follows:

50% of the semester mark plus 50% of the examination mark

PLEASE TAKE NOTE:


 If you do not complete an assessment, you will not receive an “incomplete” status for
the module. However, a zero mark (0%) will be awarded for the missed assessment.
 A semester mark of at least 40% to gain access to the examination and a final
mark of at least 50% is required to pass the module.
 Should you want to enquire about an assessment mark, you have 5 working days
after marks are made available for a specific assessment to contact your lecturer.
If you do not enquire during this timeframe you forfeit the opportunity and will not be
assisted. This will be enforced strictly this year.

4. Technical difficulties during online assessments

Should you encounter a valid technical issue with any online assessment, you have to send
a query within 2 days after the assessment deadline as per the e-assessment guidelines
of the University of the Free State. See below the guidelines.

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6. UPDATING OF MODULE INFORMATION AND RESOURCES

The module schedule and syllabus (study material), in writing, can be updated or modified at
any time by the lecturer or the Department of Business Management. It is the responsibility of
students enrolled in this module to stay up-to-date with the schedule and syllabus. An
announcement of this type will be communicated on Blackboard. It is recommended that
students check Blackboard daily (if possible) to keep up to date with what is happening in
EBUS 1624.

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7. MODULE OUTCOMES

After successful completion of this module, you should be able to:


• demonstrate your expertise in Business Management relating to the ground principles
thereof, historical development, business functions, management environments,
planning and strategy formulation, organisational design, the fundamentals of decision
making, motivation and leadership and control;
• act in a problem-solving manner.

8. LEARNING CHAPTERS (MODULE JOURNEY)

In addressing the module outcomes above, the following learning units will be covered in this
module.

CHAPTER THEME
1 Introduction to Management
3 The Organisational Environment
4 Managerial Ethics and Social Responsibility
5 Planning
6 Decision-making
7 Designing the Organisation
8 Organisational Change and Learning
9 Managing Diversity in the Workplace
10 Leadership
11 Motivation
12 Communication
13 Foundations of Control

The next few pages will provide a broad overview of the learning outcomes of each chapter
that will be discussed in EBUS1624.

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CHAPTER 1 - INTRODUCTION TO MANAGEMENT

Outcomes:

After studying this chapter, you should be able to:

 Understand what an organisation is


 Understand the definition and explanation of general management
 Differentiate between the basic and additional management tasks
 Explain the process of management
 Differentiate between the different levels and kinds of managers
 Identify and understand the different roles of a manager
 Evaluate the different skills that a manager must have to manage effectively
 Explain the different challenges that managers experience in the organisational
environment.

Content Material and Questions to consider

• Read Chapter 1: Introduction to Management.


• Work through the material posted on Blackboard.

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CHAPTER 3 - THE ORGANISATIONAL ENVIRONMENT

Outcomes:

After studying this chapter, you should be able to:

 Understand the impact of environmental changes on a business.


 Identify the various stakeholders that impact an organisation.
 Differentiate between each of the sub-environments which make up the organisational
environment, by:
o Describing the components of the internal business environment.
o Identifying the variables that form part of the task environment.
o Categorising the forces of the external environment.
 Discuss the approaches and sources that can be used to conduct an environmental
scan.
 Conduct an internal and external analysis, by using a SWOT analysis.

Content Material and Questions to consider

• Read Chapter 3: The Organisational Environment


• Work through the material posted on Blackboard.

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CHAPTER 4 - MANAGERIAL ETHICS AND SOCIAL
RESPONSIBILITY

Outcomes:

After studying this chapter, you should be able to:

 Define ethical concepts


 Explain the four forces that influence ethical conduct
 Apply the seven principles of a mature ethical culture in the current business
environment
 Discuss the nature of managerial ethics
 Differentiate between the different approaches (theories) to ethical decision-
making
 Define ethical decision making
 Illustrate the importance of ethical behaviour
 Summarize the codes of ethics
 Discuss Corporate Social Responsibility (CSR)
 Differentiate between the two approaches to Corporate Social Responsibility
 Demonstrate the four criteria to evaluate effective Corporate Social Responsibility

Content Material and Questions to consider

• Read Chapter 4: Managerial Ethics and Social Responsibility.


• Work through the material posted on Blackboard.

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CHAPTER 5 - PLANNING

Outcomes:

After studying this chapter, you should be able to:

 Understand the importance of planning


 Understand the planning process
 Identify the importance of goals and the specifications for goal setting
 Explain some important contemporary factors and issues in planning
 Realise the importance of time management and its role in planning

Content Material and Questions to consider

• Read Chapter 5: Planning.


• Work through the material posted on Blackboard.

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CHAPTER 6 - DECISION-MAKING

Outcomes:

After studying this chapter, you should be able to:

 Explain the nature of decision-making


 Identify the different type of decisions made on different management levels
 Evaluate the four types of conditions under which a manager makes decisions
 Explain the three types of decisions manager can make
 Identify the factors that influence decision-making
 Differentiate between the three decision-making models
 Apply the six steps of the decision-making process

Content Material and Questions to consider

• Read Chapter 6: Decision-making


• Work through the material posted on Blackboard.

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CHAPTER 7 - DESIGNING THE ORGANISATION

Outcomes:

After studying this chapter, you should be able to:

 Understand the role of organising in the organisation.


 Explain the basic elements or principles of organising.
 Understand each of the contingency factors influencing the organisational structure.
 Describe the different organisational designs.

Content Material and Questions to consider

• Read Chapter 7: Designing the organisation.


• Work through the material posted on Blackboard.

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CHAPTER 8 - ORGANISATIONALCHANGE AND LEARNING

Outcomes:

After studying this chapter, you should be able to:

 Understand and explain the changing world of work;


 Discuss the concept of the organisation as a dynamic social system;
 Diagnose various types or areas of change;
 Identify and discuss the triggers and forces of change within a multi-dimensional
environment;
 Describe and contrast three major models of planned change;
 Explore the nature of organisational change and the reasons for resistance to change
at a personal and organisational level;
 Outline the definition, evaluate the benefits, and discuss the characteristics and
relationship between organisational learning and performance.

Content Material and Questions to consider

• Read Chapter 8: Organisational Change and Learning.


• Work through the material posted on Blackboard.

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CHAPTER 9 - MANAGING DIVERSITY IN THE WORKPLACE

Outcomes:

After studying this chapter, you should be able to:

 Understand the broader approach to diversity management


 Understand the link between diversity, tribalism, and xenophobia.
 Identify and discuss the different dimensions of diversity
 Evaluate the factors that affect diversity
 Comprehend the implications of diversity management in South Africa
 Understand and comprehend the importance of diversity training in the workplace
 Distinguish between the different diversity training models
 Justify the role of sensitivity training during the execution of diversity training activities.
 Comprehend the possible problems and challenges of diversity management and
training
 Explain the positive aspects of diversity in an organization
 Understand the relationship between diversity and the ethical challenge

Content Material and Questions to consider

• Read Chapter 9: Managing diversity in the workplace.


• Work through the material posted on Blackboard.

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CHAPTER 10 - LEADERSHIP

Outcomes:

After studying this chapter, you should be able to:

 Understand what leadership is


 Understand what the components of leadership are
 Understand the nature of leadership
 Differentiate between and explain the different leadership theories
 Explain some contemporary perspectives on leadership
 Understand various leadership issues

Content Material and Questions to consider

• Read Chapter 10: Leadership


• Work through the material posted on Blackboard.

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CHAPTER 11- MOTIVATION

Outcomes:

After studying this chapter, you should be able to:

 Explain what motivation is, and why managers need to be concerned about it.
 Understand the motivation process.
 Explain how goals and needs motivate people.
 Discuss and explain each of the early theories on motivation.
 Explain and apply each of the contemporary theories of motivation.
 Discuss how managers can improve the motivation of staff
 Identify how to design motivating jobs.
 Understand some current issues in motivation.

Content Material and Questions to consider

• Read Chapter 11: Motivation


• Work through the material posted on Blackboard.

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CHAPTER 12 - COMMUNICATION

Outcomes:

After studying this chapter, you should be able to:

 Understanding why communication is important in an organisation


 Understand the importance of the communication process
 Identify the different types of organisational communication
 Evaluate the formal and informal communication in an organisation
 Explain the barriers to communication
 Discuss the skills or tactics that managers need to communicate effectively.

Content Material and Questions to consider

• Read Chapter 12: Communication


• Work through the material posted on Blackboard.

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CHAPTER 13 - FOUNDATIONS OF CONTROL

Outcomes:

After studying this chapter, you should be able to:

 Define control in an organisational context.


 Explain why control is so important.
 Differentiate between the different types and forms of control.
 Identify the different areas where control should happen
 Discuss and apply the steps of the control process.
 Explain the requirements or qualities of control systems.
 Understand why frequent control should take place.
 Discuss some contingency factors of control.
 Evaluate the importance of some contemporary issues of control.

Content Material and Questions to consider

• Read Chapter 13: Foundations of Control


• Work through the material posted on Blackboard.

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9. A FINAL WORD

We as the lecturers are looking forward to this semester and want to wish you a great
EBUS1624 journey.

Remember:

“With hard work anything is


pos s ible and we know you can do
it!”

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