027

ezetap
SERVICE FORM
Bank ...fA....... Date:00:92:02:2: Time:
Service Executive Name

Merchant Name :
kenpathik.
Merchant Adress...246..polbchi..nain.Road,...kAomalpe.
City ....IO. PIN Code:
Distance From Service Center (Approx. in kms)
Contact Person Name:
krhna..
Phone No.1913:48::Aa2 Phone No. 2 : .
Any other POS? Yes: No: If yes, which POS &Bank?
MID08.13A:0b:96:002.
Single TiD SR22):9:322 Multiple TiD,
(Please attach annexure and obtain merchant's initials on allpoges)
Visit Type: Installation De-Installation Replacement Training Only:

INSTALLATION / DE-INSTALLATION /TRAINING ONLY

Ticket No. Device Serial No :3..9:3:SS.I
Device Model: ASL.... With SIM Card Without SIM Card
Solution Type: IntegratedNon-ntegrated: sIM 816OAOokHERBgR
REPLACEMENT

Ticket No.'
Old Device Serial No.i New Device Serial No.
Old Device Model: ! New Device Model:
Old Solution Type: Integrated Non-integrated:New Solution Type: Integrated Non-Integrated

Current visit successful? Yes: No First visit resolution? Yes No

If no, reason? Merchant not available
Merchant premises closed !
Demo transaction was unsuccessful;
other.tollaon.ae.
Merchant refused Merchant address not found
Merchant not available for training Merchant refused training :
Merchant lost device :
TRAINING ACKNOWLEDGMENT

First training Repeat Training

Trainee Name1 e

Designation: Owner;Cashier; Manager; Delivery person; Sales person; Other;

Trainee Name2 Last Name.
Designation: Owner :Cashier Manager;Delivery person Sales person other.
 taleare ir
mPOS /MINI-GPRS SOLUTION 027
"Explaned about device features like power button, charging slot, swipe or chip card slot
"Appl1cation Installed
" User ID and Password Provided OTTO CLOTHING PRIVATE LIMITED
248, Pollachi Main Road,
"Prepare Device and Live Transaction Completed Udumalpet -642126
" Explained the features of Transaction History
" Explained possible modes of connection (USB/Bluetooth/WiFi/SIM Cord)
" Contact details of Ezetap Support Center given
" Explained about Portal Access
complete training ond suppon center details as required
Declorotion: I hove received the device in good condition with all occessories,
(please tick)
MERCHANT RISK
understood its effective use
/my staff has received the Merchant User Guide and
concerned person at my
Iconfirm that while using the Ezetap mPOS/Mini-GPRS Solution for card acceptance, lithe
establ1shment will:
User Guide
a. Check the genuineness of the card as required in the Merchant
side of the customner's swipe card
b. Match customer's signature on the screen with the signature on the reverse
when the earlier transaction for a
C. Never split transactions i.e. not swipe the card for a lower amount
higher amount has been DECLINED

d. Never generate multiple charge slips for a single transaction

transaction
e. Not disburse cash against credit card showing the transaction as a SALE
be SALE transactions
f. Not use a self-owned card to swipe as all transactions swiped for should strictly
g. Not bypass the CHIP-PIN verification by forcing acceptance of a CHIP card as a swipe card
a transaction has to be refunded to the
h. Not entertain any cash or cheque refunds for card transactions. If
card account of a custorner, the amount will be refunded in the same card account accepted at the time of
transaction and ONLY through the Bank
Collect the copy of the front sIde of a card and/or a valid invoIce with the cardholder's signature,
whenever required by the Bank
items/refusal
Be on the lookout for suspicious cUstomer behavIor such as hasty purchase/large purchase of the same of
to provide identification/request for card test with a Small trasaion first/tequest for splitting transactions/d1splay
Min-GPRS/production ol nuluple cards for a single transaction
interest in the working of the mPOS or
Declaration: I confirm that my establishment staff and I have beon exhaustively and satisfactorily trained on asmPOS/Mini-GPRS
Operations, Card Fraud Prevention, Safe Card Acceptance Procedures and Chip Card Acceptance Practices mentioned above
and in the Merchant User Guide

FEEDBACK

Particular Completely Agree : Partially Agree Disagree

|am very sat1sfied with Ezetap Service process
can now use Ezetap to accept payments cConfidently
find the Ezetap Quick Start Guide useful

Iwill reconmend Ezetap to my friends and acqua1ntances Yes v Maybe No

FOR MERCHANT ESTABLISHMENT FOR EZETAP MOBILE SOLUTIONS

Name :

Date0:20.9 2:3
Name

Date
BoepadhiE
OTTO248,
CLOTHING PRIVATE LIMITED: MID:O:3::3:,:S:0:9::94 0O2):
Pollachi Main Road,
Udumalpet -642126
Company seal
sgnature.&9sh234894 Company -seal
. -- -
Signature - ---