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  • Chat-20230822 1424

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    Anh Nguyen
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    The customer wanted to change their personal information about their educational institution. The representative informed them that if they have changed institutions, they need to cancel their current insurance and reapply with the new one. When asked, the representative advised the customer to log into their account and select "Termination of policy" to cancel their current insurance.

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    Chat-20230822_1424

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    The customer wanted to change their personal information about their educational institution. The representative informed them that if they have changed institutions, they need to cancel their current insurance and reapply with the new one. When asked, the representative advised the customer to log into their account and select "Termination of policy" to cancel their current insurance.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    2 views1 page

    Chat-20230822 1424

    Uploaded by

    Anh Nguyen
    The customer wanted to change their personal information about their educational institution. The representative informed them that if they have changed institutions, they need to cancel their current insurance and reapply with the new one. When asked, the representative advised the customer to log into their account and select "Termination of policy" to cancel their current insurance.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    (02:18:00 PM) (System) said : Hello, thank you for contacting Aon Student Insurance live chat service.

    at service. Your chat


    will be transferred to our next available advisor.

    Anja has joined the conversation

    (02:18:16 PM) (Anja) said : Hello, my name is Anja, how may I help you today?

    (02:18:27 PM) (Anh Nguyen) said : I want to change my personal information

    (02:18:51 PM) (Anh Nguyen) said : About my educational institution

    (02:19:34 PM) (Anja) said : If you have changed institution you have to cancel your current insurance and
    apply again with the new institution.

    (02:21:39 PM) (Anja) said : Do you have any more questions?

    (02:22:17 PM) (Anh Nguyen) said : How to cancel my current insurance?

    (02:22:30 PM) (Anja) said : To cancel your insurance, log in to your account and choose : Termination of
    policy

    (02:23:59 PM) (Anja) said : If you have any questions left, please let us know.

    (02:24:01 PM) (System) said : Chat session ended

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