(11:28:20 AM) (System) said : By sending us a chat message, you consent to recording, storing and use of your

chat conversation by Chico's for customer service related purposes. For more
information about how Chico's uses your information, visit the Chico's Privacy
Policy.

(11:28:21 AM) (System) said : May I please have your name?

(11:28:51 AM) (How much do I have in

How much do I have in rewards?
rewards?) said :

(11:28:51 AM) (System) said : What is your email address?

(11:29:36 AM) (System) said : To proceed to a live agent, please enter your email address.

(11:29:36 AM) (System) said : What is your email address?

(11:30:07 AM) (How much do I have in

floydr41@bellsouth.net
rewards?) said :

(11:30:07 AM) (System) said : What is the reason for chatting with us today?

(11:30:50 AM) (How much do I have in

How much rewards do I have?
rewards?) said :

(11:30:50 AM) (System) said : Alert! Please be advised that for your security and protection we will never
request your credit card details via online chat or email.

(11:30:51 AM) (System) said : We are experiencing minor processing delays, please check your order status
using the website. Thank you for your patience.

(11:30:52 AM) (System) said : Ask your stylist how to get started with your Rewards+ exclusive benefits.

(11:30:56 AM) (System) said : Your chat will be directed to the next available agent.

(11:28:20 AM) (1) said : By sending us a chat message, you consent to recording, storing and use of your
chat conversation by Chico's for customer service related purposes. For more
information about how Chico's uses your information, visit the Chico's Privacy
Policy.

(11:28:21 AM) (1) said : May I please have your name?

(11:28:51 AM) (How much do I have in

How much do I have in rewards?
rewards?) said :

(11:28:51 AM) (1) said : What is your email address?

(11:29:36 AM) (1) said : To proceed to a live agent, please enter your email address.
(11:29:36 AM) (1) said : What is your email address?

(11:30:07 AM) (How much do I have in

floydr41@bellsouth.net
rewards?) said :

(11:30:07 AM) (1) said : What is the reason for chatting with us today?

(11:30:50 AM) (How much do I have in

How much rewards do I have?
rewards?) said :

(11:30:50 AM) (1) said : Alert! Please be advised that for your security and protection we will never
request your credit card details via online chat or email.

(11:30:51 AM) (1) said : We are experiencing minor processing delays, please check your order status
using the website. Thank you for your patience.

(11:30:52 AM) (1) said : Ask your stylist how to get started with your Rewards+ exclusive benefits.

(11:30:56 AM) (1) said : Your chat will be directed to the next available agent.

Sunita has joined the conversation

(11:32:21 AM) (Sunita) said : It’s a great day at Chico’s! Hi Linda! My name is Sunita.

(11:32:30 AM) (Sunita) said : I would be happy to assist you with your query today.

(11:32:49 AM) (Sunita) said : Could you please confirm if you are referring to reward coupons?

(11:32:21 AM) (Sunita) said : It’s a great day at Chico’s! Hi Linda! My name is Sunita.

(11:32:30 AM) (Sunita) said : I would be happy to assist you with your query today.

(11:32:49 AM) (Sunita) said : Could you please confirm if you are referring to reward coupons?

(11:34:53 AM) (Sunita) said : Are we still connected?

(11:34:58 AM) (How much do I have in

Rewards from previous purchases
rewards?) said :

(11:36:40 AM) (Sunita) said : Thank you for confirming. As checked, there are 1588 points available in your
account and a $20 off coupon with promo: 37544011560307.

(11:37:20 AM) (Sunita) said : I hope I was able to address your query. Please let me know if there is anything
else that I can assist you with today.
(11:38:13 AM) (How much do I have in Thank you
rewards?) said :

(11:38:41 AM) (Sunita) said : Thank you so much for being a loyal customer since 1998 and the best part of
Chico's! Feel free to contact us anytime in case you need further assistance. It was
lovely chatting with you, Linda. Have a wonderful day!

(11:38:42 AM) (System) said : Chat session ended