Professional Documents
Culture Documents
LEARNING MODULE IN
PURPOSIVE COMMUNICATION 2
for remote teaching and learning use
only.
PREPARED BY:
VENUS P. KITENG
DINA P. AMDOS
DECEMBER 2020
INTRODUCTION
Enjoy learning!
ACKNOWLEDGEMENTS
The authors are also expressing their thanks to the librarians, Mrs.
Vilma Mondero and Ms. Thelma Amayag for providing reference
materials in the realization of this task. In addition, they are very
grateful to their colleagues, for the spirit of friendship and unity
during the pressuring times, and also for their inputs in the realization
of this learning material. Lastly, they appreciate the eagerness of
their learners to learn.
-vpkiteng
-dpamdos
TABLE OF CONTENTS
Chapter 1 SPEAKING IN PUBLIC
Chapter 4: DEBATE
References . . . . . . 105
Speaking in pUBLiC
Welcome to
Chapter 1 of
“You can speak well
if your message Purposive
delivers the message Communication 1b.
of your heart.” In this chapter, we
-John Ford are going learn
about public
speaking, its
elements, and how
we are going to
speak in public.
1
Before you proceed to Lesson 1, let’s have a review of Purposive
Communication 1a. What are the principles of effective communication
and principles of oral communication? You have to set and focus your
mind of the succeeding lessons.
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HiSTORY Of
pUBLiC Speaking
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obedience. The main focus was on how to make wisdom prevail so that
order and harmony could be maintained. Persuasion came less from
arguments addressed to specific points of dispute. Persuasion came more
from a program of indoctrination in which advocates repeatedly cited
generally accepted and recognized principles of society and life. Narrative
stories were also valued as ways to reveal the mind of the wise person.
The overall content and context of traditional Chinese rhetoric was
Confucianism’s emphasis on civility, duty, loyalty to others, self-restraint,
and respect for the norms of society. It also capitalizes on the doctrines of
jen, yi, the, and li.
There are certain principles of ancient Chinese rhetoric that are
observed to operate in the rhetorics of Japan and India. Japan’s cohesive
society produced a rhetorical style of speaking around a topic. This allows
the audience to make their own inferences, until harmony is attained. The
advocates usually relied less on explicit assertion of an argument and
more on the intuitive ability of the audience to recognize what was really
intended. Speakers have the propensity to hold back from revealing their
emotions. Ritual statements, metaphorical comparisons, and allegorical
folktales often comprised the whole body of the speech.
On the other hand, wisdom books in ancient India seem to follow
the Chinese and Japanese model. They tended to focus on the speaker’s
invocation of cultural truths while seeking to attain harmony and
consensus. The main goal of the men of wisdom was to gain true and
inner liberation from the worldly goods and desires. The main objective
was to gain knowledge of the absolute truths through silent meditation
and repetition of ritual phrases. Truthful speech was thought to be that
which revealed aspects of the greater cosmic, ontic, and social order of
things.
Indians’ way of speaking flows from their own philosophy. They
believe that an expression of sincere truth could be recognized by its
humble, non-assertive character as well as by its direct attention to
instituting social harmony. Epics and folktales emphasized how untrue
speech where the speaker’s mind and tongue were divided could be
recognized by the gods. It was also believed that forked speech could
bring about ill fortune and bad omen for the speaker.
4
Draw the timeline of the history of public speaking. Include keywords of
events/ideas in each of the time.
5
TYpeS Of SpeeCH
1. According to Purpose
2. Special-Occasion Speeches
d. Speech to Present Gift or Award– this gives fair but not excessive
tribute to the recipient of the award or gift
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your ability to speak in an instant. It’s sometimes called “thinking on your
feet”.
d. Memorized- speech that is fully written out like the speech that is
read from the manuscript, and fully memorized
Instruction: Read the speeches uploaded in the LMS whose titles are
written below, and identify the type of speech according to its purpose.
Write your answer on the space provided.
1.
2.
3.
4.
5.
Title of Speeches:
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WRiTing a SpeeCH
This lesson will be discussed online. Please listen to the discussion
and write the concepts that you will learn from it. Use the space below.
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Since graphic organizers are important in organizing your speech,
we have included here a copy of the graphic organizers that are very
helpful in organizing thoughts, although some may already have been
presented in the video lecture.
Graphic Organizers
9
When information contains
cause and effect problems and
solutions, a Problem and
Solution Map can be useful for
organizing.
A Problem-Solution Outline
helps students to compare
different solutions to a problem.
When cause-effect
relationships are complex
and non-redundant a
Fishbone Map may be
particularly useful.
10
A Continuum Scale is effective for
organizing information along a
dimension such as less to more,
low to high, and few to many.
11
Sample Speech
Sample Introduction
Should all hospitals use electronic health records?
All hospitals should use electronic health records (EHRs). As new
legislation and advances in technology have led many hospitals
and clinics away from paper records, the debate between the two
still lingers. Some doctors cling to paper records out of habit or
personal preference, and there are often concerns about the
security of information and protecting patient privacy. But, as
Americans become more transient and medical professionals more
interconnected, the fact that electronic records can be shared easily
between hospitals is becoming more and more important. EHRs also have
a physical lasting power that is unmatched by paper records. There are
legitimate concerns about the security of electronic records, but
the benefits outweigh the risks. Thus, even though EHRs pose some
security risks, every hospital should use them because they are
permanent and they can be shared easily between hospitals.
• Topic Sentence
• Background
• Main ideas
• Counterpoint
• Thesis
The Body
As the “meat” of the paper, the body is where the main ideas are
developed, sources are brought in to support them, and the overall
argument is made. Each paragraph within the body should revolve around
one major idea and follow the basic guidelines of a paragraph, i.e., topic
sentence, idea, support, wrap-up. Outlining is key to writing the paper’s
body. With a proper outline, you’ll know how many paragraphs (or ideas)
you want to present, what order you want to present them, and what you
want to say in them.
Using the sample outline we created earlier, you can easily see how
this paper’s three body paragraphs would be structured, what ideas they
will each talk about, and what support will be needed. Notice that each
idea/paragraph within the body is supported by evidence. Much of your
writing in HCI will demand that you support it with source evidence, so
the body is where you would quote, paraphrase, summarize, or present
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data/information from credible texts.
Sample Body Outline
Body Paragraph 1: EHRs are permanent
• Idea: Electronic health records should be used because they are
permanent.
Support: Use example from Smith to support this
Conclusions
Conclusions wrap-up or tie together everything that’s been said
and give you a final chance to lay out your main ideas before the reader.
Your conclusion should restate your main ideas/thesis, address any
opposing views, and point to future directions for research or for your
topic. You can think of the conclusion paragraph as a mirror or inverse of
the introduction. Just as the introduction presents the topic, main idea,
and supporting points to the reader, so does the conclusion bring all of
those back together to wrap things up neatly and make one final push for
persuasion.
Sample Conclusion
Should all hospitals use electronic health records?
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hospitals or providers, and the fact that this information has a permanent
place of storage, make EHRs absolutely necessary. The future of
healthcare will rest upon the ability of providers and patients to adapt and
adjust to the advantages of technology, so in order to better fulfill the
needs of patients, hospitals need to get on board and fully adopt
electronic records.
· Topic Sentence
· Wrap-up
· Restate Main ideas
· Point to the future
Before writing your own speech, I would like you to make a simple
diagram containing the steps in writing a speech. Draw it below.
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You will be writing your own speech. You may choose the type of speech
according to purpose that you wish to write about-whether you choose
informative, persuasive, demonstrative, or entertainment is up to you.
You may also choose your own topic appropriate for the purpose you have
picked. When writing your speech, remember the ways and steps that we
discussed. First, write the outline of your speech, including the key points
or topic sentences. These will serve as your guide in expanding your ideas.
An outline is provided below to guide you. Please see Course Guide for
further instruction/s. You may use separate sheet if necessary.
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SpeeCH DeLiVeRY
Speech delivery refers to the presentation of
the speech you have researched, organized,
outlined, and practiced. Delivery is
important, of course, because it is what
is most immediate to the audience. You
can communicate your confidence and
preparedness to your audience.
Effective delivery shows your audience
that you have researched your topic and
understand what you are speaking about. An
effective delivery allows you to pull it all together—to showcase your work
and to speak with confidence during your delivery.
2. Diction
Diction is often mistaken as pronunciation only, but it also concerns
good choice of words, correct language structure, acceptable
pronunciation, fluency and proficiency of the language.
3. Tone
Tone refers to the mood or feeling the speaker creates. Sometimes
the tone is set by the occasion. Remember: You set the tone for your
speech long before you begin speaking—in fact, the tone can be set as
soon as the audience sees you. Your tone should be related to the topic of
your speech. Although your tone will run throughout your speech, it can
vary as you proceed.
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Read the following poem to practice voice modulation and articulation,
and proper diction and tone.
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Mint, pint, senate and sedate; scourging.
Dull, bull, and George ate late. Ear, but earn and wear and tear
Scenic, Arabic, Pacific, Do not rhyme with here but ere.
Science, conscience, scientific. Seven is right, but so is even,
Hyphen, roughen, nephew
Liberty, library, heave and Stephen,
heaven, Monkey, donkey, Turk and jerk,
Rachel, ache, moustache, eleven. Ask, grasp, wasp, and cork and
We say hallowed, but allowed, work.
People, leopard, towed, but
vowed. Pronunciation -- think of Psyche!
Mark the differences, moreover, Is a paling stout and spikey?
Between mover, cover, clover; Won't it make you lose your wits,
Leeches, breeches, wise, precise, Writing groats and saying grits?
Chalice, but police and lice; It's a dark abyss or tunnel:
Camel, constable, unstable, Strewn with stones, stowed,
Principle, disciple, label. solace, gunwale,
Islington and Isle of Wight,
Petal, panel, and canal, Housewife, verdict and indict.
Wait, surprise, plait, promise, pal. Finally, which rhymes with
Worm and storm, chaise, chaos, enough?
chair, Though, through, plough, or
Senator, spectator, mayor. dough, or cough?
Tour, but our and succour, four. Hiccough has the sound of cup.
Gas, alas, and Arkansas. My advice is don’t give up!
Sea, idea, Korea, area,
Psalm, Maria, but malaria. -Written by Gerard Nolst Trenité
Youth, south, southern, cleanse
and clean .
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“Action speaks louder than words.”
4. Gestures
Clarify and
support your
words
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Types of Gestures
a. Descriptive gestures clarify or enhance a verbal message. They
help the audience understand comparisons and contrasts, and
visualize the size, shape, movement, location, function, and number
of objects.
b. Emphatic gestures underscore what’s being said. They indicate
earnestness and conviction.
c. Suggestive gestures are symbols of ideas and emotions. They
help a speaker create a desired mood or express a particular thought.
d. Prompting gestures are used to help evoke a desired response
from the audience. If you want listeners to raise their hands, applaud,
or perform some specific action, you’ll enhance the response by doing
it yourself as an example.
How to Gesture
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5. Posture
Proper posture is applied to allow the speaker to exude confidence
because it helps in keeping the back of the speaker straight.
Stand straight but not rigid, with your feet about six to 12 inches- apart
and one slightly ahead of the other. Balance your weight evenly on the
balls of your feet. Lean forward just a little. Your knees should be straight
but not locked. Relax your shoulders, but don’t let them droop. Keep your
chest up and your stomach in. Your head should be erect and your chin up,
but not uncomfortably so. Let your arms hang naturally at your sides, with
your fingers slightly curled. Take a few deep, full breaths. Your stance
should be alert but not stiff, relaxed but not sloppy.
6. Body Movement
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All of these characteristics,
however, also have the potential
to work against you. One rule for
making body movement your
ally and not your enemy is this:
Never move without a reason.
7. Facial expressions
8. Eye contact
Eye to eye contact manifests sincerity and confidence. If one knows
how to establish eye contact during a job interview or facing a group of
people, the audience feels the speaker and values their worth for the
speaker.
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Why is Eye Contact Essential?
In most cultures, the act of looking someone directly in the eyes is
a symbol of sincerity. When you speak, your eyes also -function as a
control device. Eye contact can also help you overcome nervousness.
2. Gestures
23
3. Posture
4. Body
Movement
5. Facial
expressions
6. Eye contact
7. Diction
9. Overcoming Anxiety
24
Before we start with this part of the lesson, I would like you to
watch Be a More Confident Public Speaker uploaded in the LMS.
Self-assessment
Done watching? If yes, what were the tips mentioned in the video?
Please write your thoughts below.
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If you feel nervous about speaking in public, you should know that it is
normal to experience some communication apprehension, or “stage
fright,” when you deliver a speech.
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and visualizing a successful speech (Behnke & Sawyer, 2004). Shallow
breathing limits your oxygen intake and adds further stress to your body,
creating a vicious cycle.
Self-assessment
How far have you gone with practicing your speech? By this time,
we are hoping that you are almost ready to deliver your speech. Try
delivering your written speech in front of you friend/s or family member/s.
Then, let them write their comments on your speech delivery on the space
below. Let them affix their signature/s.
Comment/s or suggestion/s:
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Signature over Printed Name
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DeSigning effeCTiVe
pReSenTaTiOn
maTeRiaLS
This lesson will be discussed in the
virtual meeting.
Below are more concepts which are not discussed in the recorded
presentation.
1. Show video clips at easily viewable size. If you include video clips,
make sure the size of the clip (¼, ½, or full size) on the screen is
viewable for the audience.
4. Show real or scaled objects during your presentation that are viewable
from the last row or use a document camera to display it.
6. When using the board or flip charts, write large text and in a logical
flow.
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By this time, you should have studied the
principles in creating an effective supporting material.
Preparing a Presentation
Have a strong opening. Why should the audience listen to you? One good
way to get their attention is to start with a question, whether or not you
expect an answer.
Define terms early. If you are using terms that may be new to the
audience, introduce them early in your presentation. Once an audience
gets lost in an unfamiliar terminology, it is extremely difficult to get them
back on track.
Finish with a bang. Find one or two sentences that sum up the importance
of your research/presentation. How is the world better off as a result of
what you have done?
Time yourself. Do not wait until the last minute to time your presentation.
You want to know as soon as possible if you are close to your time limit.
Create effective notes for yourself. Have notes that you can read. DO not
write out of your entire talk, use an outline or other brief reminders of
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what you want to say. Make sure the text is large enough that you can
read it from a distance.
Practice, practice, practice. The more you practice your presentation, the
more comfortable you will be in front of an audience.
Presenting Effectively
Speak with confidence. When you are speaking, you are the authority of
your topics, but do not pretend that you know everything. If you do not
know the answer to a question, admit it. Consider deferring the question
to your mentor or offer to look into the matter further.
Make eye contact with the audience. Your purpose is to communicate with
your audience, and people listen more if they feel you are talking directly
to them. As you speak, let your eyes settle on one person for several
seconds before moving on to somebody else. You do not have to make
eye contact with everybody, but make sure you connect with all areas of
the audience equally.
Avoid reading from the screen. First, if you are reading from a screen, you
are not making eye contact with your audience. Second, if you put on a
slide, it is because you want them to read it, not you.
Blank the screen when a slide is unnecessary. A slide that is not related to
what you are speaking about can distract the audience.
Use a pointer only when necessary. If you are using a laser pointer,
remember to keep it off unless you need to highlight something on the
screen.
Explain equations and graphs. When you display equations, explain them
fully. Point out all constants and dependent and independent variables.
With graphs, tell how they support your point.
Avoid filler words. Um, like, you know and many others. To an audience,
these are indications that you do not know what to say; you sound
uncomfortable as well. Speak slowly enough that you can collect your
thoughts before moving ahead.
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Relax. It is hard to relax when you are nervous, but your audience will be
more comfortable if you are too.
Breathe. All good presenters are nervous every time they are in front of
an audience. Breathe deeply throughout your presentation to keep your
nerves in check.
Assessment
Answer the following questions. Criteria for grading will be originality and
substance of answer, organization, and mechanics.
a. Academic life
__________
b. Professional life
__________
3. Why must you consider the best way to communicate the information
to the audience? (5 pts.)
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4. Aside from the list, what one or two tips can you suggest to keep the
audience interested throughout your presentation? Explain how the tips
you have suggested can be effective. (5 pts. each)
_____
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Good luck!
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Africa, A. 2018. Purposive Communication in the now.
Mandaluyong City: Books Atbp. Publishing Corp.
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WRiTing fOR aCaDemiC pURpOSeS
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WRiTing a
naRRaTiVe
eSSaY/RepORT
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A. When is an incident report written?
1. injury to individuals
2. self-abusive behavior
3. aggressive behavior directed to others
4. jeopardizing others
5. serious illness
6. property destruction
7. imminent death
8. missing articles
9. medication reaction
10. administration of wrong medicine or vaccine, etc.
1. Present the facts. Present facts like the names of the involved and their
identification, date, time, location, and events leading up to the incident.
4. Recommend course of action. The last part of the report features the
writer’s recommendation as to what course of action must be initiated.
Recommendation may include employee’s personality development
training, preventive maintenance activities, etc.
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Incident Report Sample
Time :
Location :
Name if individual
reporting :
Name(s) of all
persons involved in :
the incident
Name(s) of other
witnesses :
If yes, describe: :
Detailed description
of incident (include
all WH information) :
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Think of a recent incident in
your home, school or community. Write an incident report about it.
Criteria:
Completeness of information, content: 13 pts
Mechanics, Organization, Originality: 12 pts
INCIDENT REPORT
Exact Location:
Cause of incident:
Witnesses:
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WRiTing THe
DeSCRipTiVe eSSaY
*Instead of: I got home and put my books down on the couch. Then, I ate
some food.
Try:________________________________________________________
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Be interesting
*Instead of: After my mom yelled at me, I was sad and mad. I wanted to
yell back, but I knew I’d get in bad trouble. So, I hid in my closet and
cried.
Try:________________________________________________________
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*Instead of: People all around the world have hated animal abuse and will
do so for all time.
Try:________________________________________________________
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*Instead of: The kid like a great big jerk. He was so racist. I thought he’d
never shut up.
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Try:________________________________________________________
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*Instead of: It was hot. In the afternoon, we rested on a log before hiking
further into the woods.
Try:________________________________________________________
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WRiTing
infORmaTiVe eSSaY
a. Analyze the audience. Never assume that your audience has a thorough
background in the subject.
c. Explain the importance of the topic. Your audience should find a good
reason to listen or read your message. They should find a connection of
their interest with your message.
d. Express interest in the subject material. You can get your audience’s
attention and perk up their interest in your topic when they see and feel
that you show interest in your own topic.
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e. Show, don’t tell. Numerous topics are easily understood through seeing
and doing. Demonstration and visual aids using available technology can
help you in this aspect.
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WRiTing a
peRSUaSiVe eSSaY
a. Having been a tour guide in the last ten years here in El Nido, I have
had my fair share of unforeseen events. When waves are high due to rain,
the boat will be swinging crazy and rocking like a pendulum. When this
happens, don’t panic. Stay inside the boat and just let the power of the
wave’s crash. As long as you have
your life vest on, there is nothing to
worry about.
a. Imagine your own child scared and in pain, not knowing why he or she
was arrested in the first place, beaten up by the police. Imagine a place
where anyone can just kill anybody and get away with it. Imagine your
freedom curtailed, unable to express yourself on social media. This is what
will happen if you do not speak up against the atrocities of a corrupt
government.
c. Don’t you miss the good times, when things were much simpler, and
people were genuinely fond of each other?
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3. Logos is the appeal to logic and reason. It demonstrates the extent of
knowledge of the speaker that the audience believe him or her to be well-
informed about the topic.
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Mastering the art of persuasive communication is never easy. But once
you have acquired and developed the skill, you can substantiate your
communicative competence, obtain the support of others, and earn their
respect, and unify your colleagues and motivate them to work as a
team.
3. Satisfaction – Tell your audience how to fill their need or want. Offer a
solution and persuade the audience that it is feasible and well thought out.
Their idea response is “I see that your solution will work”.
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of implementing it or the negative consequences of not. Their ideal
response is “This is a great idea”.
5. Action – Get your audience to take action. Call your audience to take
action by giving them concrete steps to follow to engage in a particular
action or to change a thought or behavior. Their ideal response is “I want
it”.
Analyze the following statements and state whether true or false. This
activity is not graded but will help you gauge your understanding of
concepts.
12. For the audience to be persuaded, they have to feel that the
speaker is credible and worth listening to.
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13. An appeal to pathos requires referencing evidence that shows
that the speaker is knowledgeable about the topic he or she is talking
about.
Assessment
Instruction: Write a persuasive communication (essay) addressed to
the people in your community concerning any one of the following
issues;
Strict implementation of curfew hours to minors, Waste segregation,
Access to livelihood projects, Clogged drainages, Illegal drugs, etc.
Essay Parts
1. Background: historical and social context of a controversial issue
2. Proposition: your thesis statement; what you will argue, including a
roadmap of how you will argue it
3. Qualifications: any limitations to your argument
4. Refutation: identification of the opposing position and its flaws
5. Support: your reasoning, facts, examples, statistics, opinions of
authorities, and other evidence to make your case
6. Conclusion: restate your thesis and show you have made your case,
summarize most important points you made
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ReSeaRCH-BaSeD
aRgUmenTaTiVe
WRiTing
FROM RESEARCH TO ARGUMENT: Producing a Research-based
argumentative essay
Blog Research-based
argumentative essay
What is it? A personal journal or An essay that presents a
diary entry that is writer’s position with support
posted online. from research studies.
What is the Any of the following: To persuade readers to accept
purpose of the To entertain the writer’s position.
writing project? To instruct
To inform
To persuade
Does it require Research may be used Research must be used to
research? but is not required. support the writer’s claim or
position.
The essay you will be writing is argumentative. It means that you are
expected to present a clear stand on an issue that has at least two
different sides (opposing sides). Some examples of contentious issues
include legalizing divorce and legalizing same-sex marriage in the
Philippines.
You may also choose topics that concern your school, province, city, town,
barangay or even those that relate to the environment in general and
other regions and nations such as the Southeast Asia.
Decide on what issue you would like work on. Then, read about this issue.
Check that this issue has two opposing viewpoints. Then formulate a
research question similar to the examples that follow.
Why should divorce be legalized in the Philippines?
Why should same-sex marriage be legalized in the Philippines?
Why should the practice of proper waste segregation be instituted in my
barangay?
Why should eco-tourism be promoted in my community?
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2. Find the answers to your research question
Now that you have formulated your research question, plan the next steps
for finding the answers to your question. This requires the preparation of
annotated bibliography, which is a list of sources with a brief description
of the content of each source.
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(not) getting by in attempts to ascertain whether it is currently
America. Henry Holt and possible for an individual to live on a
Company. minimum-wage in America. Taking jobs as a
waitress, a maid in a cleaning service, and a
Walmart sales employee, the author
summarizes and reflects on her work, her
relationships with fellow workers, and her
financial struggles in each situation.
Research-
based
argumentative
essay
Below are reference books, your task is to format these in the APA format.
The pattern is (Author's last name, first initial. (Publication date). Book
title. Additional information. City of publication: Publishing company).
APA Format:
APA Format
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Below is a worksheet for Pre-Writing
activities. Fill in the needed details.
Use an extra sheet if needed.
RESEARCH QUESTION
(State your research question below)
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Prepare to write …
1. The thesis statement
The statement above clearly argues that a divorce law in the Philippines is
not desirable. Second, with the use of “despite”, it can be predicted that
the writer of the essay will present contrasting scenarios for a country
with divorce law on one hand, and a country without a divorce law on the
other hand.
What are the characteristics of this thesis statement? Write what you
think on the space below.
2.The Outline
After researching about your topic, choose one side that you agree with.
The side you choose will be your argument or your position. Now. List all
the factual support for your argument and do the same for the other side,
which is the opposing side. Also, list all the factual support you have
gathered for that position.
You should be ready to write an outline of your essay. Your outline will
give your paper a general shape because it serves as a plan for your
essay.
3. The Essay
After completing all the pre-writing tasks, you are now ready to write your
essay. In writing, observe citation conventions and make sure that you
practice intellectual honesty by acknowledging all your sources. Any fact,
figure, idea, or concept that is not yours must be acknowledged in the
paper. Otherwise, you will be accused of plagiarism.
3. How can you practice intellectual honesty when you write your essay
or paper?
RESEARCH QUESTION
(copy your research question from previous activity)
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THESIS STATEMENT
(Formulate a thesis statement for your research question)
OUTLINE
(write your outline for the essay
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LIST OF SOURCES
Your essay should have a clear introduction, body and conclusion. For
more details and the rubric for this activity, please see Curriculum
Guide.
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Africa, A. 2018. Purposive Communication in the now.
Mandaluyong City: Books Atbp. Publishing Corp.
55
WRiTing fOR WORk pURpOSeS
56
BUSineSS LeTTeRS
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Read the article “What makes workplace communication effective” by
Jesus Perry Caudilla saved in the flash drive.
Then, answer the following comprehension questions.
4. Aside from the tips discussed in this article, what two or three other
suggestions can you give to improve communication in the workplace? (5
pts.)
__________
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A. Parts of a business letter
1. Letterhead or Return address – should be readable, informative and
attractive but not too attention occupying.
4. Inside Address
Always on the left side and single spaced.
The recipient’s name (if stated) is followed by the company’s name,
the department or division, the street address, city postal code and
country.
If there is a line that is too long, encode half of it on the next line
with two or three spaces indention.
Example:
ATTY. ENRICO F. CUENCA
General Manager, Golden Opportunity, Inc.
RCBC Plaza, Ayala Ave. cor. Gil Puyat Ave.
Makati City, Metro Manila, Philippines 1200
5. Attention Line is used when you do not know the name of the person
you are writing to. This line can also be printed before the address of the
company.
Example: Attn: Enrico F. Cuenca, General Manager
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quickly identifies the purpose of the letter and it should not be more than
one line/ one or two words.
Example: Subject: New Policy on Office Uniform
7. Salutation
It should be written bellow the address and the space of one or two lines
before the body of the letter. It is followed by a comma (,) or a colon (:),
which is optional.
Example: Dear Sir, Dear Sir:
Dear Gentlemen, Gentlemen:
Dear Madam, Dear Madam:
Dear Mr. Cuenca, Dear Atty. Cuenca:
Style:
Avoid slang words, jargon, buzz words, and elitist language.
Be brief. Give short but clear explanations, instructions,
reasons. Be specific and state the facts.
Be pleasant, positive, lively and encouraging.
Use the word “you” in the opening sentence but not too much in
your letter.
“I” should be used when you are speaking about yourself.
“We” should be used when speaking on behalf of your company or a
group of associates.
First paragraph
The first paragraph of formal letters should include an introduction to the
purpose of the letter. It is common to first thank someone or introduce
yourself.
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Second paragraph
It should provide the main information of the letter, and build on the main
purpose in the introductory paragraph.
Please be informed that you must proceed to our BENECO Business
Center and submit your proof of ownership (e.g., Land title,
Transfer certificate, Title or Lease Contract), proof of identity
and latest bill to the aforementioned office during weekdays
between 8:00 AM to 5:00 PM. If an authorized representative will
process the application, he or she must present an authorization
letter from the owner of the property and valid identification
cards with picture (both from the owner and the representative).
Final Paragraph
It should shortly summarize the intent of the formal letter and end with
some call to action.
Please feel free to email us again or contact us through our Call
Center hotline 16211 or 631-1111, for assistance.
9. Complimentary Close
Formal Sign-off Less formal Sign-off
Yours faithfully, Best wishes,
Faithfully yours, Best regards,
Yours sincerely, Regards,
Sincerely yours,
11. Enclosures
Small enclosures (checks, folded flyers, business cards) are placed
inside the folds of the letter.
To safeguard against overlooking them, include an enclosure line in
your letter.
When your enclosures are bulkier, use an appropriately sized
manila envelope.
Enclosures may include leaflets, prospectuses and CVs.
They can be mentioned at the bottom of the letter.
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12. Postscript – is a brief message appended to the end of a letter or
other text usually introduced by P.S.
In certain types of business letters, (in particular, sales promotion letters)
postscripts are commonly used to make a final persuasive pitch or offer an
additional incentive to a potential customer.
P.S. 20% discount awaits early registrants
However, there are only seven (7) basic parts of a business letter:
1. Heading/return address
2. Date
3. Inside address
4. Salutation
5. Body
6. Complimentary close
7. Signature block
1. Application letter
A document that is prepared along with a resume or curriculum
vitae when applying for a job.
Serves as a formal introduction to a prospective employer.
Expresses the job seeker’s intent to apply for a specific position in a
business firm ad eventually become part of its workforce.
The central focus is to describe the job seeker’s skills, market
his/her capabilities and encapsulate his/her experiences.
Includes the applicant’s compelling reason why he/she is qualified
for the position.
Must effectively persuade the reader to provide the applicant a
chance to go through screening process such as interview and
testing.
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2. Letter of Recommendation
Often asked by would-be employers from applicants before they get
hired.
Describes the relationship between the sender with the job
applicant – a previous employer or academic adviser.
Includes information about the recommended job seeker’s
knowledge and capabilities about a position or role.
3. Letter of Resignation
Written to inform the recipient, usually, the immediate supervisor
or manager about leaving a job.
Serves as a notice for an employee’s last day of service in the
company.
Provides details on the circumstances that lead to a decision of
giving up the job.
4. Inquiry Letter
Written to solicit valuable answers to questions about a product or
service.
Be concise and distinct by stating exactly what information you
need to know.
It is always a good point to leave your contact information for easy
and quick response to your query.
5. Follow-up Letter
Usually written after some initial communication, i.e., not hearing
from a company after sending a job application or a request that
has been acted upon.
Use a polite tone – remind the receiver gently and do not accuse
him/her for forgetting about your job application or request.
Write straight to the point stating in a few words the reason you are
sending this type of communication.
6. Sales Letter
Starts off with appealing words to catch the reader’s attention.
Strong call to action is used to make the reader act upon something.
Details the advantages of doing something to the recipient, e.g.,
buying a product or service.
Includes information such as phone number or email address to
make it easy for the reader to respond.
7. Order Letter
Sent by individual customers or businesses to other individuals or
businesses to place order for products or services.
Must specifically state the name of the product or service,
description, quantity and unit and total price.
Sometimes the manner of payment or the payment itself is included
in the letter.
8. Complaint letter
Written and sent to express dissatisfaction or disappointment about
a product or service.
Professional tone is used – words should be direct but tactful – if
you want to be listened to by the receiver.
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9. Adjustment Letter
Usually written and sent by a company as a reply to a client’s claim
or complaint.
Begin with the good news on adjustment if it is to the client’s favor;
otherwise stick to the facts and make the customer feel and see
that you understand the predicament.
10. Acknowledgement letter
Written to inform the receiver that a previous communication has
been received.
Simply serves as simple receipt without explaining whether or not
action upon the previous letter has taken place.
Self-assessment
Identify what is described in the following sentences.
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11-14. What are the mandatory contents of a return address?
15-16. What should the body of a business letter contain and how should
it be written?
19-20. Explain the content of the second and following paragraphs (before
the final paragraph) of a business letter.
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Read and understand the situations below.
Write a letter for each situation. You have to
decide carefully what type of letter and what
format is most appropriate for the letters
that you write.
Instruction: Encode all your letters in one document file and send it
through messenger/email/LMS on the date specified in the course guide.
Format:
Paper size: 8.5 x 13
Margins: 1” on all sides
For the rubric, see the Course Guide.
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WRiTing BUSineSS emaiLS
anD memORanDUmS
A. Email
The purpose of email is to convey information in an inexpensive and quick
way to colleagues, customers, suppliers, investors and other contacts
around the globe.
Example 1: Formal – in this example, you can see the basic parts of a
formal business letter. It follows the format and tone of a printed business
letter.
Kind regards,
Pete
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Example 3: Very Informal – this type of email is similar to texting. It is
commonly sent only to colleagues with whom you have a close working
relationship.
Insley, Robert<Robert.Insley@unt.edu
To: Pete Caudilla
Apr 8 @ 7:25
Glad to help, Pete!
Bob
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5. Save Someone’s Time
Keep your emails specific and concise. It is also a good idea to split the
body of the email into several paragraphs, based on the topics you raise.
You can also use bullet-points, which makes it easy to read.
6. Informal vs Formal
Your manner of speaking depends on who you are talking to. It usually
comes naturally and is based on your relationship with an interlocutor.
It applies to emails as well.
7. Don’t Avoid the Negative
Delivering bad news is never easy! But it’s something you have to do
sometimes, when working in a business environment.
information first. Only then move to the negative part, explaining what
caused it and why it’s important. The final part of the message should
provide a potential solution to the problem or an optimistic note. It is like
making a sandwich!
Your goal here is not to hide or minimize the scope of the problem, but to
leave the reader with the impression that you care or you are taking
action to fix it.
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10. Proofread Your Email
Types of Memorandum
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Cordillera Career Development College
Buyagan Poblacion
Letterhead
La Trinidad Benguet
TO : All employees
FROM : Human Resource Development Heading
RE : Implementation of “NO ID NO ENTRY”
Policy
Sample:
MEMORANDUM
TO : All employees
FROM : Jackielou E. Cansancio, Office Manager
CC : Atty. Cris Belas, HR Manager
DATE : May 6, 2019
SUBJECT : INAPPROPRIATE USE OF COMPANY TIME
It has reached my attention that there were some employees who were
inappropriately using their time browsing their social media account
during office hours. This memo serves to remind you to utilize your
work hours for office tasks.
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Minutes of a business meeting are written in order to maintain a record of
what occurred and what topics were
brought up during a meeting, as well as
the information about the activity of
attendees and decisions made. They are
the repository of information that usually
serves as a basis or background material
for upcoming meetings.
6. Next meeting is a short note on the date and time of the subsequent
meeting.
8. Signature line carries the name of the person who prepared the
minutes and the date they were submitted. In some organizations, the
minutes of a legal nature require more that one signatory.
6-8. List the parts of the memo with a short description of each.
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5. Encode the minutes of the meeting a week after to avoid losing
the essence of the meeting.
10. Verify your notes of the minutes of the meeting with co-
participants.
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Assume that you are an office
manager at Golden Opportunity Inc. Write a memo about a
situation of your choice. Tell recipients the purpose of the memo, your
reason/s for sending it and what action you want taken. Provide
suggestions in your memo if needed.
Reminders:
a. Use the first paragraph to state the purpose of the memo.
b. Use the second paragraph to provide major details of a proposal or
major reasons for a decision or suggestion, or to indicate why you agree
or disagree with a proposal or idea.
c. Use the third paragraph for minor details.
d. End the memo by stating your position on the subject and call to action.
MEMORANDUM
DATE :
TO :
FROM :
SUBJECT :
Introduction:
Body:
Conclusion:
Respectfully yours,
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appLiCaTiOn LeTTeR anD
ReSUme WRiTing
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Paragraph 2: It should give a little information about your qualifications
and experience. Make sure the information you give is relevant to the job
that you are applying for.
Sample statements:
As you can see from my enclosed resume, I have worked in my
present position for five years. During this time, I have gained
invaluable experience in .......
I am currently a student at CCDC studying .......... I am due to
graduate in......... Although I have been studying full time, I have
had a number of summer jobs which have helped me to gain
experience in …..
My experience over the past two years has been at the managerial
level, where I have had responsibility for .....
Paragraph 3: It should say why you believe you are suited to the job and
what you can offer the company. Those currently employed can state the
reason for wishing to change their present job. However, you should not
sound critical of your present employer.
Sample statements:
I am currently working as a receptionist in ...The reason for my
seeking a new position is that I wish to pursue a secretarial career.
Unfortunately, there are no openings for advancement in my
present employment.
For the last two years I have been working as a receptionist
in ...Unfortunately the company is moving its main offices overseas
and I have therefore decided to look for a new position. I believe
that the experience I have gained in ... has given me the qualities
you are looking for ...
I believe I would be an asset to your company. I will be able to
bring with me my experience of ... which I believe would be useful
in this position…
I feel that my ability to ... will help/enable me to ...
Paragraph 4: It should tell the reader when you are available for an
interview and how to contact you.
Sample statements:
I would like to have the opportunity to talk to you further about my
application. I am available for interview at any time and I can be
contacted at/on ...
I am available for an interview at any time but would appreciate
two days’ notice. I can be contacted on/at ... I look forward to
hearing from/meeting you soon.
As requested in the advertisement, I enclose a copy of my resume
together with a recent photograph. I look forward to meeting with
you to discuss my application further. I am available ... and can be
contacted on/at ...
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John Donaldson
8 Sue Circle
Smithtown, CA 08067
909-555-5555
john.donaldson@emailexample.com
George Gilhooley
Times Union
87 Delaware Road
Hatfield, CA 08065
Thank you for your time and consideration. I look forward to speaking
with you about this employment opportunity.
Sincerely,
John Donaldson
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B. Resume or Curriculum Vitae (CV)
Components of a Resume
Training and Seminars attended – this optional section presents the list of
the training, workshops and seminars the applicant has attended or
participated in relevance to the job being applied for. The certificates must
be attached.
Awards and Distinctions received – This optional section of the resume can
positively set the applicant apart from other aspiring applicants. This
includes academic, personal and professional recognition from highly
esteemed academic, professional or even business and religious
institutions.
Character references – this part is the most debated part of the resume.
This is the reason why some applicants just indicate “available upon
request”. However, if the application is on hard copy, it is advisable to
include at least three character references. These are professionals (no
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blood relation with the applicant) who can attest to the applicant’s paper
qualification.
Read and analyze the following statements about writing the application
letter and resume. Write “true” If the statement is correct and “false” if
otherwise.
3. You need not to research for the proper person to send your
application to and address it anonymously.
Check the Appendices section to see if you got the correct answers.
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This activity will further test your understanding of the lesson.
11 Oakwood Road
Stanhope, Birmingham
8th October
Best wishes,
Richard Walters
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To deepen the lesson, we have
more application activities below.
Instruction: Study the job advertisement below. Given that you have
finished your degree and you have the qualifications fit for the job, how
would write your application letter and resume?
Your task is to write an application letter and resume for the job
opportunity above. Follow the procedure of sending applications stated in
the job description. Further details for this assignment are found in the
Curriculum Guide of this course.
THe JOB
inTeRVieW
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5 Basic types of Interview you need to be aware of:
83
THe inTeRVieW pROpeR
A. Preparing for the Interview
You should gather as much information about the employer as you can.
Not only will you appear
informed and intelligent, it will
also help you make a decision
if a job offer is eventually
made.
Your hair should be neat and stylish. Your nails should be well manicured
and clean.
C. Establishing Rapport
Since the interviewer’s job is to make sure that not only your skill, but
your personality as well, is a good match, you must establish rapport with
the person or persons interviewing you. That begins the instant you walk
in the door. Let the interviewer set the tone. Nothing is as awkward as
offering your hand and having the gesture not returned by the other
person. Therefore, you should wait for the interviewer to offer his or her
hand first, but be ready to offer your hand immediately.
84
D. Body Language
They say that body language gives more away about us than speech. Eye
contact is very important but make sure it looks natural. A smiling,
relaxed face is very inviting. Hands resting casually in your lap rather than
arms folded across your chest also is more inviting.
E. Answering Questions
When it comes down to it, isn’t this the main point of the interview? Speak
slowly and clearly. Pause before you answer a question. Your answers will
seem less rehearsed and it will give you a chance to collect your thoughts.
F. Asking Questions
Usually toward the end of the interview, the person conducting it will ask
you if you have any questions. You should have some. You should ask
about what a typical day would entail. You could also ask what special
projects you would be working on. As in every other aspect of the job
search, you are trying to show the employer how you can fill their needs.
G. Illegal Questions
We have all heard horror stories of interviewers asking job candidates
inappropriate questions, such as those about marital status, age, and
family status. These questions should not be asked, but it is up to you
whether to answer them.
H. Money Questions
Money is a very sensitive topic. The candidate shouldn’t bring it up.
However, the interviewer may bring it up first. He or she may ask what
salary you hope to earn. You must prepare for this question before the
interview. Find out what others in the same position are earning. Always
give a range, not an exact number. This will help keep you from pricing
yourself out of a job. You don’t want the employer to think they can’t
afford you, but you also don’t want them to think you are a cheap
commodity.
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Here are some tips relating to your appearance and body language. For
each one, select the correct missing word from the options below.
1. Make sure your clothes are clean, but ________ wear obvious logos or
designer names.
a. do b. don’t c. must
2. Don’t use __________ much deodorant or perfume!
a. to b. too c. two
3. Don’t wear too much jewelry. Interviewers don’t ______ like rings!
a. never b. sometimes c. usually
4. Wear _______ that are smart, but comfortable.
a. cloths b. clothes c. covers
5. Arrive well __________ the interview time.
a. before b. after c. later than
6. Make eye ________ with the interviewer when you are introduced.
a. contactation b. contiction c. contact
7. Give a firm handshake, and make sure you ___________!
a. snarl b. smile c. snigger
8. Don’t ________. This will distract the interviewer from what you’re
saying.
a. fidget b. figgit c. fijit
9. Don’t appear over-confident, for example by leaning too far back in
your chair, but do
try to __________.
a. relax b. relapse c. collapse
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3. What is the importance of job interviews in the application process? 2
pts
4. Describe how you should dress for an interview given that appearance
is an important aspect. 3 pts
5. How should you act and what should you do at the end of the interview
to show gratitude? 3 pts
Watch the videos on Job interviews uploaded in the LMS. With that and
with the lesson, complete the table below on what you should do in job
interviews. See the course guide for more details.
A. Preparing for a Job Interview
Before the Interview
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After the interview
88
Caudilla, J. & Cansancio, J. 2019. Purposive Communication. Books
Atbp. Publishing Corp.
89
DeBaTe
90
DeBaTe HiSTORY
anD THe TYpeS Of
DeBaTe
Debate as an Art
91
themes that his pupil could oppose or defend. He even debated furiously
with Socrates’ presupposition that “all virtue is knowledge and all
knowledge is virtue.”
In the latter part of the fifth century B.C. appeared Corax. He lived
in Sicily. He was a debater-rhetorician who gave his legacy by dividing the
debate speech into four parts: (1) Introduction; (2) Narration; (3) Proof
or Discussion; and (4) the Conclusion.
Not to be outdone is Marcus Tullius Cicero, one of the greatest
Roman orators and debater who flourished during the first century just
preceding the Christian Era. As a debater, he defended Milo in a court
case before the Roman tribunal.
St. Thomas Aquinas of the Middle Ages, presented an almost
perfect form of argumentation contained in his “Summa Theologiae”
where he always began with a proposition showing the thesis and
antithesis of each. Hegel’s philosophy known as the Hegelian dialectic
found in his triad is but operating on the principle as that of St. Thomas.
At the advent of the Classical and Middle Ages, the lingua franca of
debating was Latin. The students were trained through the use of the
dialectic. This method consisted in debating by means of questions and
answers. It is predominant in the seven liberal arts.
In the early part of the 1400’s, the first recorded intercollegiate
debate was between England’s Cambridge and Oxford. Today, Oxford
boasts of having the oldest and the highly respected international debate
society known to man. It is known as the Oxford Union Society. Many
members of that society became
the Prime Ministers of England
and other countries. In 1892, the
advent of debating in the United
States was ushered in with the
holding of the Harvard-Yale
debate match. It might be
parenthetically said that such
debates were based on
memorized speeches with no
definite winner who was declared.
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sent abroad a debating team composed of brilliant young Filipinos, all
students of the College of Law, headed by Teodoro Evangelista, then a
sophomore, who later became president of FEU, and coached by Prof.
Carlos P. Romulo, then Adviser of the U.P. Debating Club. It was so
recorded that the team toured the United States and argued for a
complete and immediate independence of the Philippines, without losing a
single debate. The visiting team was awarded the decision of either
American judges or audiences, over the best of the American debating
teams from several U.S. universities numbering fourteen.
B. Types of Debate
There are four common types of contest debates indulged in by
intercollegiate teams as well as by prominent men in public life. Some
variations are introduced in the time-limits and in the sequence of
speakers, but on the whole, the primary requisites for each type are kept
intact.
93
Two speakers on each side
94
period of questioning, he should ask direct questions and should desist
from delivering a speech.
Debate
95
The activity below will serve as
your quiz. Comply what is
required in the following activities.
96
DeBaTing TipS &
TeCHniqUeS
A. Offensive Debating
Techniques: Debating
Tips to Attack Your
Opponent’s Topic
1. Prepare, Prepare,
Prepare
This point is arguably the most important debating skill of them all as it
affects many of the other debating techniques. For instance, if you
prepare your material well, you’ll be confident and more believable.
If you can, jot down three points for your argument and three points
against your argument. The latter tip means you’ll also be able to
anticipate your opponent’s views and be able to better rebut them when
they say them.
2. Stay on Topic
You only have a limited amount of time to state your case. If you use that
time going off-topic, you lose valuable time. Stay on topic by telling your
audience your three points, elaborating on them further as time permits.
Another great debating tip is to add three more points to your first three
points (again, this is very much time-dependent). This will help you stay
on topic too.
This isn’t very attractive or charismatic behavior for a speaker and, in the
long run, it makes it harder for the audience to like you or want to agree
with your points.
97
Of course, you’ll feel most confident when you’ve prepared for your
subject well – so don’t neglect preparation.
**When your team member is making their case, make sure you nod and
agree with their points.
98
you’re on a team with them in the future, you’ll find your partner is better
than they were when you started.
Also, if you’re taking part in a debating competition, you want to look the
judges squarely in the eye as you send your point home.
This all comes down to being the better man (or woman). Be gracious to
your opponent in all situations, even if they’re rude.
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DReSS anD appeaRanCe
LOgiCaL
faLLaCieS in
DeBaTe
“eSTaBLiSHing CReDiBiLiTY in DeBaTe”
Fallacies are defects that weaken arguments. By learning to look for
them in your own and others’ writing, you can strengthen your ability to
evaluate the arguments you make, read, and hear. It is important to
realize two things about fallacies: first, fallacious arguments are very,
very common and can be quite persuasive, at least to the casual reader or
listener. You can find dozens of examples of fallacious reasoning in
newspapers, advertisements,
and other sources. Second, it
is sometimes hard to evaluate
whether an argument is
fallacious. An argument might
be very weak, somewhat
weak, somewhat strong, or
100
very strong. An argument that has several stages or parts might have
some strong sections and some weak ones. Your goal, then, is not to learn
how to label arguments as fallacious or fallacy-free, but to know how to
look critically at your own arguments and move them away from the
“weak” and toward the “strong” end of the continuum.
For further
discussions on this lesson,
please listen to recorded
presentation in your flash drive (File
name: Logical Fallacies).
This activity will not be recorded, but you need to answer to see if you
understood the lesson.
Identify what fallacy is described in the following statements.
101
Analyze the following statements and identify which fallacy is illustrated.
7. Drink Coca Cola! For 100 years it’s been the favorite drink
of Americans. You’ll like it!
102
have Linda Bird. We have to take care of both of them and we have to
meet them head on.
Assignment
Do a simple research on how the fallacies of debate can be avoided.
Compile your output in a single document. You may write your outline
below.
Please see the COURSE GUIDE for the rubrics and other
details.
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CONGRATULATIONS!
You finished the course (English 1b).
We would like to know what you think of the content and format of
this module. We sure would like to take your thoughts for the
improvement of this course. Thank you!
105
Africa, A. 2018. Purposive Communication in the now. Mandaluyong
City: Books Atbp. Publishing Corp.
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