7 天搞定英文面试

第7课 - 面试压轴题解析
沟通和矛盾解决、提问面试官
是否在面试其他公司

主讲人：纽约Heather

1
Communication & Conflict
Management
Sample Questions:
What is your communication style?

Similar Questions:
Tell me about a time when you disagreed
with your boss.
Tell me about a time when you had a
conflict with a coworker.
How do you handle tough feedback?
How would you go about explaining a
complex idea/problem to a client who
was already frustrated?
What would you do if there was a
breakdown in communication at work?
How do you deal with differences of
opinion when working on a team?

2
How did you
handle feedback or
tough feedback?

3
为什么问Tough Feedback
积极接受反馈
考察对自我、团队目标的认知
压力考题：抗压能力和应变能力

4
Tough Feedback 回答思路
Talk about how you appreciate negative
feedback because it helps you learn and grow.

Talk about an instance where you found the

negative feedback came from a
miscommunication, and what you did to clarify
the miscommunication.

Talk about how you reacted to the feedback

with stress, but what you did to overcome the
stress and became more self-confident.

5
Tough Feedback
I remember when I first started working after college and I wasn’t used to
negative feedback. The first time I ever had a manager tell me that I had to
re-do my work all over again, even though it was constructive, I was
convinced it was the end of my career. But I think what made a big
difference to me was talking to a Senior on my team, understanding why
my work was not up to par, and coming in the next day, trying my
hardest.

By being more mindful and communicating with people on my team who

were more experienced, I received compliments from this exact same
manager a few weeks later telling me that I was doing a great job.

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Conflict
Management

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为什么问Conflict Management
冲突和矛盾无法避免
高压下如何应对
工作人际关系

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 回答思路
Conflict Management

解决矛盾能力：团队合作和领导力
工作中要有原则，不能总是妥协

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Conflict Management
Keywords
Building trust
找到矛盾激发点
Identify triggers to conflict
Showing empathy 展现共情能力
Practice active listening
提供建设性意见
Giving constructive feedback
Control emotions
Encourage and empower others
用幽默化解矛盾
Use humor to diffuse tension

10
Conflict Management
Situation
I was working with several people from different divisions of my company
to deliver a product prototype for a client. A few days before the due date
there was a major blow up on the technology side, and several members
on the team had some sharp criticisms for the team member from the
technology division.

Task
I knew that internal conflict at this time would not help us solve the
problem, so I decided to step up and tackle this issue head-on.

11
Conflict Management
Action
I first reminded my teammates of our goal - which is to meet our deadline,
so pointing fingers at each other won’t help. With my lead, our team set a
rule to be “tough on the issue, but gentle on the people”, engaged in
dialogue rather than criticism.

Result
By providing the technology team with constructive and speedy feedback,
we were able to help them debug and launch the tool a few days later and
meet client deadline.

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面试压轴题：
Do you have any
questions for me?

13
为什么给提问机会
了解申请者的需求，双向选择
对公司、职位的了解、重视
工作选择的价值观，是否匹配

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提问面试官
不要问的问题 我没有问题
薪资、福利、如何平衡工作与生活
网上的公开信息
个人隐私

15
对面试官的兴趣
I’d love to learn about your experience in the
industry and what you enjoy the most about
working at company X?

What trends do you think will have the biggest

impact on the organization in the next five years?

16
表现对工作内容的兴趣
Could you give me an example of the projects an
analyst would work on?

What are some of the common challenges they face

in the first year?

17
对公司的研究之后的“显摆式”提问
It is reported that P&G is facing a huge uptick in demand for
its XYZ products. Do you see the company shifting its
strategy to further accelerate the growth of this segment this
year?

It is reported that Trust Intelligence is our new focus, do you

see the company shifting its strategy to data-driven
technology development?

18
对行业的兴趣
Given the pandemic, some companies have halted all
the M&A activities, but others, such as Google, have
publicly stated that they are interested in acquisition
despite the market uncertainty. Which of the two
views do you see more among your clients?

19
面试棘手题：
What Other
Companies Are You
Interviewing with?

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为什么问其他公司的面试进展？
寻找工作类型，工作是否适合你？
求职的时间线

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踩坑回答
告诉对方即将拿到offer
申请了多个领域和行业的工作

22
回答原则1: 说在找类似工作
I’m interviewing with another fintech company similar
to yours.
Applying data to financial services is my passion, and
where I find my skills to be best aligned with, and
that’s why I am applying for this position.

23
回答原则2: 没有面试也积极应对
I am at the early stage of my job search but I am
getting some positive feedback and have been invited
to take some online assessments.

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回答原则3: 希望面试官尽早决定
I’ve had a couple of late-stage interviews and
could be getting job offers at the end of next
week.

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Homework

根据心仪公司，想问面试官的5个
问题
回顾面试故事，融会贯通应用在沟
通和矛盾处理的故事？

26
联系我们
纽约Heather 华尔街姐姐Heather
华尔街姐姐Heather 纽约Heather CFA
华尔街姐姐Heather Heather Lu-Lasky