INTRODUCTION Listening is animportant communication’skill, Most of our time is spent in listening. Businesspeople spend nearly 50% of their time on listening. Listening is @ vital element of communication: cycle: No oral communication. 1s complete’ without listening. et : et & DEFINITION “Listening is “the complex and selective process of receiving, focusing, ‘déciphering, accepting, and storing what we hear. Listening-does’ not occur.’ without these ‘five interrelated. yet distinct, processes."—Dumont and Lannon PURPOSE OF LISTENING Listening has follo ving purposes: 1; To Get'Information os aes Listening is a wonderful tool to get information, A child learns haw’ to: speak’. through listening. Lectures in a class ‘simplify-a textbook. Briefings give information about a (hing. Almost everyday we learn a new thing thraygh listening. 2. To Analyze the Message LA message contains either fact or.apinion, Fact isa “thing: that 1s accepted. by everyone. Opinion is the personalOf a pe thing blindly, “3 To be thspired ‘ ed x i T Management Speeches) made, to “workers are inspiring. They urge the oh TS tO perform “wholes ales Meetings are. knor for. their value, So, Organizations also hold briefings, lectures tc. to Motivate the ~ future customers, : 2 cet Ed 4. To Improve Communicatton! oe % os a who are good communicators it the listeners in an “excellent way, | istening.‘ provi Wonderful opporte tunity “to pI nication ‘skills, 0, you shoutd attend meetings, I leeches, meet People... - “ " All-these techniques improve your. communication; You get rid of undesirable habits which you find in. others, - D PASSIVE-LISTENING - In active ‘listening, We devote dur all-out the Spoken words. We are phy: » May include informative listenj oe In passive listening, -Actlally we do Not focus co; Ot require full focus; P, stening, healing listen may, os - 5. ACTIVE aN attention to. Sicatly involved, Active listening ing’and ctit{eal listening . we are apparently-tistening, but - mpletely, Passive listening does ‘assive listening rm ty include cpurtéous ~ ing, and pleasure Istani Ok 8 USTENING PROBLEMS: . -OR.. 5 * FAULTS In USTENING Se aetls ae b ee “Folgwing eH listen at only 25%, efficierey: Why is eso - Following are Some Teasons:. * Be ete! e-Selfish Behaviour te The biggest problem in. listenin, thin 3 ‘ that most of the. time we to tell our ideas Feelings, : , etc, N ae 80 at once _ without even wa ing for © “Stop. tn SUCK a si uation every on speaks2. Projudice ine . : Prejudice means having opposed feelings against others. People often see who is speaking.. They ignore what is beng said..As a result, they lose interest in the spoken words. - They reject.the message only because they do not. like. the. ‘speaker: . it . 3, Distractions «= : Distractions block the way of listening. Distractions _ may be external or internal. External distractions include noise, abnormal temperature, glaring light, background music, poor look of speaker, too many gestures, etc. Internal distractions include daydreaming, nervous habits, headache, elc * - * i 4, ThinkingSpeed- -, : : ’ People-generally speak between 80 and 160 words . per minule. But they can think four times, faster. So, a listener has much time. This: difference between speeds may divert the altention of the listener.” 5 5. Prejudgnient ; : ~“Very-often people jump to the conclusions. They inemselves suppose ‘a result. Without giving the speaker time, they arrive al a.result. Then they are.no more in a receptive . mood: How can listening occur in this situation? |° §. “Hateful Words a : We-hate some people. in the same way, we hate some words, We have negative associations with some _ words. We do‘not listen to the speatar who uses such words; - - repeatedly. This thing causes poor listening. : ‘oor Delivery Pha | The way. of’ delivering a message influences the listener. Poor delivery leaves the people bored ‘anc vivinterested.. A monotone can send the listeners to sleep. ‘ pronunciation annoys them. A stammering speaker ac problems. ° a. 2te Bt, Be prepared ‘ : wo . © Like “any other activity,’ tistenin requires. Preparation..For a Class, this Means compl ting Your reading, : and assignment fesponsibilities,, For. an Outside Speakér, you: can learn something, about the, eet ‘the top the audience, the Situation before attending. = “also 2. Be Open-minded @ have our oy Something th biases, Give 4. Avold Prajudgment, ; yo ee. ge : Do not Prejudge the Speake: @ Of appearance “OF occupation, Do nat make Conclusions aboutine Speaker before hearing what is- judge thie Speaker: ° : Row he looks; talks, and Gelivers. A’ good jj tener’s task is to -focus on the Message; not on a Speaker's dress accent, oF * Mannerisms, : USS, i oi 5. Use Nonverbal Skis biog abs | rake ee : Ra istening is a Process that invalves Whole body. T> | help your focus, Maintain’ ©Ye. contact, reacts sponsively ai hea Nods. OF spoken signals, : Pay-attention te \he speakers,6. Have Empathy’) ~ ..¢- ‘ “_ Undérstanding of speaker's feeling is called.empathy, We should look at things. from’ the speaker's ‘point of view. Sometimes the speaker may have a hard time expressing his © feelings. At this point, we ‘should encourage him to cary on, We should show that.we wish to listen. As the time passes, | he will gain confidence’and deliver. fab F 7. Take'Selective Notes i as Make meaningful notes that are briéf-and to the point. .” Mast of us love facts: names, places, and dates. They provide us with excellent information. Our notes-will serve as a useful record. We should jot down.only the main points. os _8. Practice Listening ° ae -, ¥ Practice your listening skills by attending meetings, lectures, briefings, etc. You will: sée that like any other skill you wil master the art of listening... : 7. RESULTS OF GOOD LISTENING Following are some of the results of good listening: 1, Better Attitude | ‘ a. ‘f Good listening leads .to helpful and positive attitudes. | The listener is aware of different hurdles’ in good listening. - | With his attention and extra ‘effort, ha removes those hurdles. ~ ; As a result, listening proves frujtful. . -, 25 Improvement in Communication : Good listening provides the speaker as wall as tha! @ chance to ‘improve communication. Each ‘side f the techniques for effective listening. Besides, each - s _ Side has‘empathy for the other one. This thing ties them In the bond of effectiye communication... * a *. Positive Feedback Fhe listenérs give a positive feedback to tha 3k st 3, speaker. | They nod their heads. They take brief notes They establish . ; distener ~ knows. 8ye-Contact with: the speaker, They | ~ *the-speaker. Their body languaga.si . Speaker.and his words, (rv turn, thi ‘i e speaker triés to give the - best presentation: — er (or ; 4. Useful Information Dt * “Good : listening,’ ‘-helps: listeners information. On the basis of this information . Make’ correct decisions, In this ‘wa! business ahd private life, - : , they ae, able.to 5, Better Understanding [ . it &.biLeahing teviards ° their interest in the btain’ ‘useful: , they -get Success in< When people ‘are involved -in the’ pracess of good listening, they have better understpnding . of ee ar. Prejudices are:removed, There is anlopen mindedness. The’ people show respect and love for each ‘other. ‘ 6. Helpful to Speaker a it ‘Good listening is‘helpful not only, .t0,the listener but also t¢ the ach’ other.” Speaker: The speaker speaks ‘his‘heart out. Especially, in a” ” job interview, he Presents his.ideas inja Clear way, This thi may prove’ very helpful in impressing ..the prospective _ employer. - eter Lert lei 1. 1 ‘ 1 1 ‘ \ | ' \ 1 | \it TALKING Less : a mote we talk ina conversation, the les we'e listening, We should avoid trying to plan what wer _going to say next while anther person's talking if we really want to,hear what he/she'steling us. We may also take advantages of the other person's pauses as an opportunity to See Y rather thai/as a cue for us to start talking. : 5 out of the conversation, We by trying to anticipate the ur thoughts. Secondly, we tally summarize what the USING Time MANAGEMENT ‘ We should use our time wisely, and not allow 0 “Should keep your mind on the conversation in ‘speaker's point or direction, but be careful we don’t should evaluate the speaker's points and supporting evi speaker has said. : . ur thoughts to drift in and ore of three ways: First, ‘tallow judgment to cloud’ idence. Finally, to ment some people feel they can listen and Usten ano Warr Your TURN me words of sounds Being'an effective listener require us to sometime: talk at the same time. However, they find while th being communicated to them. This results in falled com inappropriate responses. Being quiet will enable us to not onl - about how we want to respond. 15 remain silent. ey are talking they only hear 0 sn or at least lost messages and ymunicatio iy hear out the person, but allow us to think individual words or details, says r@ we understand the speaker's he same lines, we FOCUSING ON THE BIG PICTURE fe might have with i We shouldn't get bogged down by quibbles w We should make su Doverspike: Instead, we focuis on.the big picture. e idelined by details that may not matter. Along # /she's saying. main point. instead of getting si ‘shouldn't let a speaker's vocal habits or.appearance distract us from what he; TYPES OF LISTENING SKILLS -_ : g tening skills evalve, so will. our ‘ferent types of listening, and as our list 7 ing, As good communicators, we. should know which type of jing our: how, to use those skills fo our advantage. Refini appreciative and critical. listening, skills, will make us better Different situations call for di * ‘ability to hear what sameone ig really sayl listening to use In, each situation, and discriminative, inforniative, relationship, Zomminnicatorsin any situation. n fin + -Tie:enly.pufpase-of,tnformatién i Informational listening, we reserve judement. When at school/college listening to a lecture, In mosque Ustnligt a sermon or talking to 2 friend whois relating a story to us, we do so listening to pick out the ey points in the story and to understand the’message that is meant to be'passed on, all such listening” Tare of initormiationat type, =" rening’ is to’ gain correct, information from the speakelATIVE LISTENIN ane so withthe intent to enjoy the story, musi OF information being passeg Appreciative Ean is most often done when listening to music, as you listen with only the inten’ fe accor that you hear. The American Society for Training & Development recommends thay, eet eal embark in appreciative listening, you should avoid engaging in other Communications ‘and focus solely on the sounds that you're hearing for full impact. ApPRE CRITICAL LISTENING vor % When we listen ina critical manner, we learn to hear the communication, and fen Seey key poinis? ‘and arguments, solidifying our opinion on a matter. We might engage in critical listening while in a, debate, or while attending a political ceremony. Through critical listening, we learn to analyze the whether or not we agree with speaker and his/her agenda, point of view or;intentions and decide” him/her. | ' a have when dealing with people ands RELATIONSHIP LISTENING Relationship listening is one of the most important skills we: can communication. Through relationship listening, we seek to better the relationships between peopl we use our relationship listening skills to help rkers and understarid relationships, prompt Also known as therapeutic or empathetic listening, friend through a problem, solve conflict between co-wo people to open up through support and being open and honest. DISCRIMINATIVE LISTENING : Discriminative listening causes us to look past the words coming out,of the speaker's mouth, to detect. what the underlying message is. Someone who is proficient In discriminative listening will look to body. language, change in tone and volume to discern what the speaker is. thinking’ and feeling. Ideal in toinantic relationships; discriminatory hearing can be perfected by listening to sentence structure and: understanding the feelings that cause the speech. s : Acnvelisienine ~~ . : : be Active Listening is listening with a purpose::to gain information and understariding about-others. In active listening, our full attention is focused-on what is being said. It may not ‘always be’a matter of life and-death, yet many costly mistakes aré made because someone wasn't listening. Active listening ¥s a powerful skill, REFLECTIVE ListENING a p Sse ye : Reféztive listening is'istening beyond the words. Verity the meaning you received by “reflecting You interpretation of the message and the underlying feelings. The speaker will usually respond with move information.Translation skills definition 4 rom one language into the he meaning of the source tex: ‘nd skills are also necessary Translation is the process whereby wrinen text iS mans : Written form of another. The professional translator reflects and ski accurately in the translated text. ... Specialist knowledge to translate text to a professional standard. Translation skills words you know in Being a translator isn't just about how many qualifications you oa bitte het replacing bso, three, (or more) languages. If you make a living asa translator ¥ Kills every translator one word with another is not what translation involves. There are many ° sie meading ints should have, including the ability to understand the wider context and eres target language. se i ated takes a lot of talent, s! Being a translator is a challenging job, and evolves, Translators need to permanently study and hard work to master, Most languages are living and change as our world ‘ b isn't enou; develop their skills and stay connected to at least two different cultures. 7 nae nough for you, check out the following seven important skills every translator shou! 1. Listening As odd as it sounds, being a good listener is essential for being a good translator, and among. the most important skills every translator should have. Always read through the text before starting, or listen fully to the recording to understand the context. If you have any doubts, ask relevant questions and try to visualize the message the author wants to send. Remember that it's not about you or how you would say things, so leara to listen and follow instructions. You can practice your listening skills during working hours and in everyday life. Make a point of really listening to people around you to understand them. Don’t just give them the smait answers or suggestions you think they want to hear. In the long run, this skill will help you develop better working and personal relationships, 2. Writingalgo help you improve your writing skills. So, try to read at least one. book a Moni, Reading can also help » : : language you work with, It might seem like 2 lot when you're already working haras in every language 3 eae a ihanks to modem technology, you can carry your e-book around ‘with You and reag wheiiever you have a chance. 3. Cultural Intelligence Asa translator, you often have to deal with the cultural barter between two different countries, You'll almost certainly lear about this when You study the language, although culturat intelligence isn’t something taught in'a dictionary. To be-able to give your all to a translation, especially where localization or transcription techniques are required, you'll need to be culturally intelligent. You'll need to be able to Sympathize with the audience who will be teading your translated text, Cultural intelligence will not only improve your skills as a translator, but it Will also help you fo work with people from all different backgrounds. You'll be able to assess a Person's motives for behaving a certain way and become a better manager. You'll also make more interesting friends from all walks of lifet +. Specialist Knowledge Having a degree or a certification in a specific domain will give You access to higher Profile clients and even make you an authority in the field. This will lead to Tepeat business‘and overflowing inbox! What a nice problem to have! % 5..Observation You don't have to be Sherlock Holmes here, but it helps paying attention to what people say and, most. important, how they say it. Jargon, Colloquia! phrases, special constructio1 are rarely found in dictionaries and guides, The only way to know how to use them properly is by carefully observing native speakers,veling, watching teievision shows ay You can further develop your observation skills by traveling. ne wieie AeGote fed - i jnterculrural club, ¥ eople vies, readi ‘ wspapers. Joining an in H movies, reading books, blogs and newspape! re eet ive i n't hav various countries meet up. is also great altemanive if you do! traveling. 6. Computer Skills to be done directly on their websites or through their in- puter stills constantly. If you're working nd glossaries will increase your As more clients require translations house applications, you'll need to improve your com fon large projects, working with transiation memories efficiency. er with the latest versions of the programs you frequently use, such Invest in a decent comp g hile investing in the best Internet connection as Word and Excel. It's also extremely worthw le, especially if you need to hold online calls with your clients. Learning how to research possil ‘0 help you understand the projects you translate. online and the best resources to visit will als me Management Most translators work from home or take individual projects as freelancers, so learning to organize your working hours is must. Time is money, so you need to leam to keep a consistent working schedule. Try to organize a workspace inside your house and limit distractions when you'te working ~ which includes your 10-15-minute Facebook breaks. There are many apps that you can download to help you organize your time better, so check out the best one for jot = You need a lot of time and practice to become a good translator, But master these seven Si A and you'll beconte great translator! Learn to evaluate yourself objectively and never ; that you have nothing left to learn. This is.a challenging job, where a: and reinvent yourself almost every time you start a new satisfaction whenever you receive positive feedback from yor you have to change style: Project. But it also brings great: ur clients and, repeat business. pe i aa eee