ST.

JUDE CHILDREN’S RESEARCH HOSPITAL

WELCOME PACKET
GLOBAL ACADEMY PALLIATIVE CARE

Memphis, TN
TRAVEL

G E N E R AL I N F O R M A T I O N
Before you leave home please remember the following to ensure a more enjoyable journey:
• Letter of invitation: print and carry it at all times while traveling.
• Travel itinerary, passport/visa, address of hotel, cash/credit cards.
• Make a copy of your passport ID page and other travel documents; store them separately from your wallet
and passport. A copy of your passport ID page will enable you to obtain a replacement in case the original
is lost or stolen. This can be a digital image scan or hard copy.
• Obtain the number of your embassy or consulate. Store it in your phone. Most embassies and consulates
will be available for help in emergencies 24 hours a day, 7 days a week.
• Familiarize yourself with customs and import restrictions. You are not permitted to travel in the U.S. with a
firearm or another weapon.
• For travel updates and conditions, follow the U.S. State Department on Twitter or Facebook @TravelGov.

G R O U N D TR A N S P O R T A T I O N
From Memphis International Airport - Arrival Day
• A Miller Transportation company driver will pick you up from the airport and take you to
The Moxy Hotel by Marriot.
• The driver will communicate with you via WhatsApp before you arrive at the airport.
• Miller Transportation contact number: +1 (901) 504-6407

WEL C O M E PA C K E T
TRAVEL

EMERGENCY CONTACTS AND MEDICAL INSURANCE

• For travel assistance during office hours, please contact Morgan Mosby,
GPM Travel Coordinator, at +1 (901) 595-1954,
morgan.mosby@stjude.org

• For urgent travel assistance, outside of office hours, please call Lona Anoop
+1 (972) 643-4908, lona.anoop@altour.com at

• For any other issues while traveling or if you have any questions, please
do not hesitate to contact Ximena Garcia at +1 (954) 290-1804,
ximena.garcia@stjude.org

You will be provided with medical insurance in case of an emergency during the week of the
event. This medical insurance will not cover additional or personal days during your stay in the
United States. For any health issues that require medical consultation, please do not hesitate to
contact Karen Rodriguez: karen.rodriguez@stjude.org

CLIMATE MEMPHIS, TENNESSEE

Average highs and lows by month (in Celsius):

Jan Feb Mar Apr May Jun

Average high in °C 9.9 12.6 17.7 22.8 27.3 31.6
Average low in °C 0.3 2.4 6.7 11.6 16.8 21.3
Av. precipitation in mm 101 112 131 140 133 92
Days with precipitation - - - - - -
Hours of shunshine - - - - - -
Average snowfall in cm 5.1 2.5 0 0 0 0

Jul Aug Sep Oct Nov Dec

Average high in °C 33.1 32.9 29.5 23.6 17 11.2
Average low in °C 23.2 22.6 18.4 12.1 6.5 1.7
Av. precipitation in mm 117 73 78 101 139 146
Days with precipitation - - - - - -
Hours of shunshine - - - - - -
Average snowfall in cm 0 0 0 0 0 0

These are only averages; you may check the extended forecast for the Memphis area before you travel by
visiting https://www.usclimatedata.com/climate/memphis/tennessee/united-states/ustn0325/2017/1

WEL C O M E PA C K E T
CAMPUS INFORMATION
C A M P U S MAP
Each building is represented by a letter. This is how you will see meeting locations on your agenda (IA-1010).
Letters represent the building, first number represents the floor.

10

Entrance Gates A Danny Thomas/ALSAC Pavilion K 595 Building S Barry Building

B Patient Care Center L 567 Danny Thomas Place T Tri Delta Place
Patient Only Parking C Richard C. Shadyac ALSAC Tower M Future Research Building U ALSAC Gift Shop
D Danny Thomas Research Center MA Future ARC V St. Jude GMP Facility
Marlo Thomas Center E Donald P. Pinkel, MD, Research Tower N 305 Building W 448 North Second
F Central Energy Plant O Tamer-Rashid Building East X 160 Shadyac Avenue
Kay Kafe G AutoZone Garage 1 OA Tamer-Rashid Building West Y Garage 3
H Incinerator/Hazardous Waste OE Domino’s Event Center Z Data Center
Mail Services Center I Chili’s Care Center P AutoZone Garage 2 ZX North Galloway
IA Kay Research & Care Center Q Kmart St. Jude Life Center ZY South Galloway
Docks J 545 Danny Thomas Place R Longinotti Building ZZ 655 Warehouse

A L SA C G I F T S H O P
If you would like to purchase St. Jude souvenirs, you can find them in the gift shop. The gift shop is open
Monday through Friday from 8:30 AM until 4:30 PM.

SE C U R I T Y
BADGES
Wear your badges at all times. This is for security, for our patients and our employees.

PHOT OGRAPH S
In order to respect their privacy, St. Jude Children’s Research Hospital prohibits employees, visitors and guests
from taking photographs of or with patients and or families.

WEL C O M E PA C K E T
CAMPUS INFORMATION
DINING
K AY K A F E
The campus cafeteria, offers breakfast, lunch and dinner, and is open from 7 AM to 9 PM every day.

ST A R B U C K S
There are two cafes on campus. They accept cash, credit cards and gift cards.

FOOD TRUCKS
There are many food trucks that come to campus for lunch each day. They take credit cards and cash. You
can find a list of food trucks on campus each day.

VENDING MACHINES
There are also vending machines located across campus with drinks and snacks. They take cash (and coins)
and many of them even take credit cards.

I M P O R TANT T H I N G S T O R E M E M B E R
• You are at St. Jude to attend a training seminar only.
• Visas: follow all visa rules. If you do not follow these rules, St. Jude staff might have to END your visit and
report you to US Citizenship and Immigration Services.
• DO NOT take photos, videos or any recordings of patients, families, or patient information (and please ask
any staff before you take their photo).
• All patient information is confidential (includes information you may hear or see while attending a tour).
• If you have family or friends traveling with you, please know they are not allowed on the St. Jude campus
during your visit. Access to St. Jude is for you only.

HE A LTH IN S U R AN CE P OR T AB IL IT Y AND AC C OU N T AB IL IT Y ACT (H IPP A)

• HIPAA is a federal law designed to protect the privacy, security, and confidentiality of patients/research
subjects’ Protected Health Information (PHI).
• The rules protect health information in any form: oral, written, or
electronic.
• Who must follow the rules?
- Employees - Students
- Volunteers - Visitors
- Trainees
HIPAA is
a fed eral law
d esig ned to p rotect the
p riv acy, security , and
con fid e n ti ali ty of
patients /r ese arc h
subjects’ Protected
Health I nf ormati on
(PHI)

WEL C O M E PA C K E T
CAMPUS INFORMATION
ON- CAM PU S POL IC IE S
ST A N D A R D S OF C O N D U C T
• Conduct should be in accordance with good professional and ethical standards at all times.
• If you violate policy or professional standards, endanger the health or well-being of staff, patients or
visitors, interfere with the orderly and efficient operation of the facility, breach confidentiality or engage in
any other activity, which St. Jude deems inappropriate and/or illegal, you will be subject to corrective action,
up to and including being discharged from St. Jude campus.

DRESS CODE
• Neat, clean, appropriate, and professional
• Safe and comfortable shoes
• Nothing too tight or too short
• No offensive words or pictures
• No heavy perfume, cologne or fragrance

GENERAL
• No smoking on campus (designated outside smoking areas are available)
• No eating in lab or clinical areas
• No photographs, videos or voice recording of patients, patient information, procedures or patient areas
• Do not come to campus if you are sick (refer to the Infection Control Guidelines for Hospital Visitors)

T OURS
Our patients can be more vulnerable to infection and visitors who are sick or who have been exposed to
contagious illnesses must reschedule their tour.

EMERGENCY WARNINGS
• Fire alarm: leave the building by using the correct stairs (not elevator)
• Announcements: in Patient Care areas
- Dr. Red: fire or fire drill, ask for instructions
- Dr. Red Major: leave the building
- Dr. Green: all clear
- Dr. Child: search for missing child
• Severe Weather: be aware of the weather (tornadoes, severe thunderstorms)
- Tornadoes: safest place is in the basement or lowest floor of a building, in a room with no windows
(e.g. closet or bathroom)
- Tornado siren: tested once a week, usually Wednesday afternoons

WEL C O M E PA C K E T
CAMPUS INFORMATION
U SIN G THE T E L E PHO N E S
ON C A M P U S A N D O F F C A M P U S

From a St. Jude office phone

4370
(Allyson’s office)
To another phone at St. Jude: last 4 numbers
4444
(security/shuttle)
9-595-4370
Calling outside numbers: Dial 9 for an outside line, then 7 digits for local calls
(Allyson’s office)
9-1-XXX-XXX-XXXX
To call long distance (USA): use 9 + 1 + area code (3 digits) + phone number (7 digits) (3 digit area code + 7
digit phone number)
Off campus
Local calls: use 7 digit phone number. Local and long distance calls are free from your 595-4370
apartment phone (Allyson’s office)

Long distance (USA): requires 1 + area code (3 digits) + phone number (7 digits) 1-XXX-XXX-XXXX

International Calls: From your apartment phone-You must use a calling card.
Refer to http://www.howtocallabroad.com/ for country-specific instructions.

NOTES
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WEL C O M E PA C K E T
LOCATION

Hotel Moxy by Marriott, Memphis Downtown

Address: 40 North Front Street

Memphis, TN 38103 Phone: 1 (901) 522-9700
Website: https://www.marriott.com/en-us/hotels/memox-moxy

Each of the participants is already registered at the hotel.

Upon arrival at the hotel front desk, show your ID,
and you will be given information about your room.

Check-In: 3:00 PM
We have reserved single rooms for all. Make sure to
provide your name to the front desk.
HOTEL MOXY BY MARRIOTT SHUTT L E - REGULAR SERVICE

Week of September 19th – September 24th

MONDAY September 19th

7:00 AM
Pick up location: Hotel Moxy / Drop off location: St. Jude

7:50 PM
Pick up location: St. Jude / Drop off location: Hotel Moxy

TUESDAY September 20th

7:00 AM
Pick up location: Hotel Moxy / Drop off location: St. Jude

6:00 PM
Pick up location: St. Jude / Drop off location: Hotel Moxy

WEDNESDAY September 21st

7:00 AM
Pick up location: Hotel Moxy / Drop off location: St. Jude

6:00 PM
Pick up location: St. Jude / Drop off location: Civil Rights Museum

7:00 PM
Pick up location: Civil Rights Museum / Drop off location: Central BBQ

THURSDAY September 22nd

7:00 AM
Pick up location: Hotel Moxy / Drop off location: St. Jude

5:30 PM
Pick up location: St. Jude / Drop off location: Hotel Moxy

FRIDAY September 23rd - SATURDAY September 24th

7:00 AM
Pick up location: Hotel Moxy / Drop off location: St. Jude

4:00 PM
Pick up location: St. Jude / Drop off location: Hotel Moxy
LOCATION

Hotel Moxy by Marriott, Memphis Downtown

Address: 40 North Front Street

Memphis, TN 38103Phone: 1 (901) 522-9700
Website: https://www.marriott.com/en-us/hotels/memox-moxy

Check-Out: 11:00 AM

TRANS P ORTATION TO TH E AIRPORT

We will use Miller Transportation from the airport to the hotel.

The driver will contact you via WhatsApp prior to your arrival
to the airport and prior to your departure from the hotel.
WEL C O M E PA C K E T
DOWNTOWN MEMPHIS
GETTING AROUND
• Public transportation (buses): www.matatransit.com
• Taxis
• Uber, Lyft
• Memphis Hop Bus: www.memphishop.com

THINGS TO DO
• NATIONAL CIVIL RIGHTS MUSEUM - http://www.civilrightsmuseum.org/
• BEALE STREET - http://www.bealestreetonline.com/
• ROCK’N’SOUL MUSEUM - http://www.memphisrocknsoul.org/
• SUN STUDIO - http://www.sunstudio.com/
• SOUTH MAIN ART DISTRICT - http://www.gosouthmain.com/
• MEMPHIS FARMERS MARKET - http://memphisfarmersmarket.org/
• THE PEABODY HOTEL - http://www.peabodymemphis.com/
• THE COTTON MUSEUM - https://memphiscottonmuseum.org/
• MALCO POWERHOUSE THEATRE - https://malco.com/cinema_shows_new.php?theatre_pick=121
• BELZ MUSEUM OF ASIAN + JUDAIC ART - https://belzmuseum.org/
• MEMPHIS RIVER PARKS - https://www.memphisriverparks.org/
• MEMPHIS ZOO - https://www.memphiszoo.org/

RESTAURANTS
• The Rendezvous - https://www.hogsfly.com/
• Central BBQ - https://cbqmemphis.com/
• Gus’s Fried Chicken - http://gusfriedchicken.com/
• The Majestic Grille - http://majesticgrille.com/
• Aldo’s Pizza Pies - http://www.aldospizzapies.com/
• Local on Main - http://mainstreet.localgastropub.com/
• Huey’s - https://hueyburger.com/
• Cafe Keough - https://www.cafekeough.com/
• Tamp & Tap - https://www.tampandtap.com/
help

SAFETY
• Travel in a group if possible
• Stay in lighted areas
• Have a plan for transportation
• Always check the schedule for changes when using
public transportation

WEL C O M E PA C K E T
GUIDELINES
WEL C O M E PA C K E T
INFECTION CONTROL GUIDELINES
T o p r o t e c t t h e h e a l t h a n d s a f e t y of p a t i e n t s , v i s i t o r s a r e a s k e d
to f o l l o w t h e s e g u i d e l i n e s :
• Visitors must be 16 years of age or older to visit the hospital.
• Visitors of all ages may visit the Danny Thomas/ALSAC Pavilion located on the hospital campus if
open. All children under the age of 16 must be accompanied by an adult.
• Because many patients are vulnerable to infections as a result of treatment, visitors who are sick or who
have been exposed to contagious illnesses must postpone and reschedule their visit. Visitors experiencing
any of the following signs or symptoms must plan to visit at a later date:
• Temperature of 100.4 degrees or greater in the last 48 hours
• Vomiting or diarrhea
• “Pink eye”
• Rash suggestive of chickenpox, shingles, measles or other viral illness
• Cold, flu, or respiratory infection (runny nose, congestion, sore throat, or cough)
• A draining wound
• A rash after recently receiving the chickenpox vaccine or
• Have received the oral polio or smallpox vaccine within the previous four weeks

To ensure a me mo rab le e xpe r ience for v is it o rs,

please follow these guide lines :
• Visitors must be accompanied by an ALSAC or St. Jude staff DO NOT
member with an ID badge at all times. come to
• For privacy purposes, no photos or videos are allowed of patients,
families, or staff.
• Visitors should avoid interacting with patients or their families to
safeguard health and privacy. sick
• St. Jude is a tobacco free campus. Smoking or the use of tobacco
(including electronic cigarettes) is prohibited while on campus.
• Campus shuttle buses are available for patients, families, and staff only.

WEL C O M E PA C K E T
 Department of
Global Pediatric
Medicine

262 Danny Thomas Place, Memphis, TN 38105-3678 www.stjude.org/global