From: info@summacollege.

nl
To: m.jansen@derks.co.uk
Re: Invoice 17100222
Sent: December 3, 2019

Dear Mrs. Derks,

We have received your email in good order. Thank you for reaching out to us regarding the
wrong invoice that you received.

Firstly, we would like to apologize for the inconvenience we have caused.

After a double check, we became aware that we had sent you a bill for a higher amount of
stencils than you had in fact ordered. Due to this error, your complaint is more than fair and
will be dealt with accordingly.

We care about our clients' satisfaction, which is why we always ensure that all invoices are
sent on time and contain accurate numbers. On this occasion, however, I have
miscalculated the number of stencils you ordered, which is why you have received a higher
invoice.

We will gladly send you the correct invoice and give you two extra weeks to pay it. We hope
this has solved your issue and restored your trust in our firm.

For more information, you can contact us at the following email address:
info@summacollege.nl.

With kind regards,

Nour Alkhaled