VISION

 To protect the rights and interests of consumers,

 To spread awareness about consumer rights,
duties and responsibilities
 To promote consumer movement in the state
through involvement of various stakeholders,
 To empower the eligible citizen to obtain public
services within stipulated time period.

2019
Administrative Calendar of Consumer Affairs Department
Jan. Feb. Mar. April May June July Aug. Sep. Oct. Nov. Dec.
Activity Sub-activity Remarks
19 19 19 19 19 19 19 19 19 19 19 19
1. Consumer 170 40
220
Awareness (Including (Including 110 nos. of 240 nos. of
(Including Kolkata
(i) Participation in Mukutmanipur Mela, Jalpesh Mela, programme 300 nos. of programme
Book Fair and other
Melas/ Social Bishnupur Mela, Uttar including programme 150 nos. of including
important melas like
gatherings for Bidhannagar Mela, Dinajpur Boi Kreta including Kreta programme Pous Mela,
Ganga Sagar Mela, 80 60 165 175 70
spreading Digha Beach Festival, Mela, etc.) Suraksha Suraksha Mela including Newtown
Uttarbanga Utsav,
Consumer Raibaghini Mela, Mela alongside Raas Mela Mela,
Vivek Mela, Kreta
Awareness Bratachari Mela, Kreta alongside Sabala Mela Sabala
Suraksha Mela
Suraksha Mela Sabala Mela Mela
alongside Sabala Mela)
alongside Sabala Mela)
(ii) Awareness
Campaign with
Street Theatre, 220 220 170 60 50 150 150 130 200 250 100 220
Puppet Show,
Magic Show

(iii) Tableau
7 (of 10 5 (of 10
3 (of 10 3 (of 10 days 9 (of 10 days 7 (of 10 days 10 (of 10 days 8 (of 10 10 (of 10
7 (of 10 days each) Nil Nil days days
days each) each) each) each) each) days each) days each)
each) each)

(iv) Grass root level

interactive sessions,
meetings, seminar
with special 400 400 200 60 60 200 200 200 330 450 140 150
emphasis on
involving Self Help
Groups.

(v) Work shop

with Consumer
200 Nil Nil 30 Nil 150 150 150 120 Nil 50 Nil
Clubs

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 Jan. Feb. Mar. April May June July Aug. Sep. Oct. Nov. Dec.
Activity Sub-activity Remarks
19 19 19 19 19 19 19 19 19 19 19 19
(vi) Regular Awareness FM and TV
Programme through Programmes
Electronic Media like round the year.
Doordarshan, FM
Channels, Local Cable
Awareness and
Channels, etc., Hoarding, TV will be
Flex banner, CTC, State taken up
Transport Authorities etc. exclusively from
Directorate
Head Quarter
Observance of Observance of
(vii) Special Awareness Kreta World Consumer National
Programme Suraksha Mela Rights Day (15th Consumer Day
March)
2. Establishment of Establishment of 9 (nine)
Sub-Divisional Sub-Divisional Offices
Offices throughout namely Kurseong,
the State under Chanchal, Jangipur,
Establishment of 3 (three) Sub-Divisional offices Establishment of 6 (six) Sub-Divisional offices
CA&FBP Rampurhat, Kharagpur,
Directorate Serampore, Uluberia,
Basirhat & Diamong
Harbour
3.Training Training for
Departmental Officers As and when
related to Consumer required
Affairs
4. Departmental Co-
ordination &
Video Video
Review Meeting
Conference Conference
including Video
Conference
5. Setting up of
District Fora for Paschim Kalimpong
New District Bardhaman DF
DF

6. Training of
Presidents & 1st 2nd Batch 3rd 4th Batch At WBNUJS
Members of Batch Batch
District Forums
through WBNUJS
7. Training of
Ministerial staff &
DEO & DMA of 1st
2nd Batch At ATI
District Forums & Batch
State Commission
at ATI
8. LOK ADALAT in To be decided
all District Fora & in consultation
State Commission with SLSA,
W.B.

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 Jan. Feb. Mar. April May June July Aug. Sep. Oct. Nov. Dec.
Activity Sub-activity Remarks
19 19 19 19 19 19 19 19 19 19 19 19
9. Meeting of State
Consumer
1st Meeting 2nd Meeting
Protection
Council
10. Meeting of 1) South 24 Pgs 1) North 34 Pgs 1) Howrah 1) Hooghly 1) Nadia 1)Birbhum 1) South 24 Pgs 1) North 24 Pgs 1) Howrah 1) Hooghly 1) Nadia 1) Birbhum
District 2) Uttar 2) Purba 2) Paschim 2) Purba 2) Paschim 2)Jhargram 2) Uttar 2) Purba 2) Paschim 2) Purba 2) Paschim 2) Jhargram
Consumer Dinajpur Medinipur Medinipur Bardhaman Bardhaman 3)Coochbehar Dinajpur Medinipur Medinipur Bardhaman Bardhaman 3) Coochbehar
Protection 3) Dakshin 3) Malda 3) Murshidabad 3) Darjeeling 4)Alipurduar 3) Dakshin 3) Malda 3) Murshidabad 3) Darjeeling 4) Alipurduar
Council Dinajpur 4) Bankura 4) Kalimpong 4) Jalpaiguri Dinajpur 4) Bankura 4) Kalimpong 4) Jalpaiguri
4) Purulia 4) Purulia
11. Standardization (i) Verification of
of Weights & secondary
Measures standards used by
Legal Metrology 20% 20% 60%
Laboratories from
Regional
Laboratories
(ii) Verification of
Working
Standards used by 20% 40% 20% 20%
Legal Metrology
Officers

(iii) Enforcement 2 (Two) raids in each month by each Inspector of Legal Metrology

(iv) Verification of
Weights &
Measures used by 3 (Three) markets coverage / camp by each Inspector of Legal Metrology in each month
Traders

(v) Awareness
Programme Alongwith the CA & FBP awareness programme
(vi) Training of
LMOs at IILM, As and when required
Ranchi
(vii) e-Governance
Projecr of Legal Roll out of Roll out of Roll out of Roll out of Roll out of Roll out of Roll out of Roll out of Roll out of
Competition
Metrology Competition of Competition of Phase-II of e- Phase-II of e- Phase-II of e- Phase-II of e- Phase-II of e- Phase-II of Phase-II of e- Phase-II of e- Phase-II of e-
of Training
Training of Training of Parimap of 2 Parimap of 2 Parimap of 2 Parimap of 2 Parimap of 2 e-Parimap of Parimap of 2 Parimap of 2 Parimap of 2
of LMOs for
LMOs for e- LMOs for e- Districts and Districts and Districts and Districts and Districts and 2 Districts Districts and Districts and Districts and
e-Parmap
Parmap Phase-II Parmap Phase- Training of Training of Training of Training of Training of and Training Training of Training of Training of
Phase-II of 2
of 2 Districts II of 2 Districts LMOs of 2 LMOs of 2 LMOs of 2 LMOs of 2 LMOs of 2 of LMOs of LMOs of 2 LMOs of 2 LMOs of 2
Districts
Districts Districts Districts Districts Districts 2 Districts Districts Districts Districts

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 Jan. Feb. Mar. April May June July Aug. Sep. Oct. Nov. Dec.
Activity Sub-activity Remarks
19 19 19 19 19 19 19 19 19 19 19 19

12. West Bengal (i) Publicity through

Alongwith the CA & FBP Awareness Programme Round the year
Right to Public all types of Media
Services Act,
2013 (ii) Participation in
Melas/ Social
gatherings for
spreading Alongwith the CA & FBP Awareness Programme Round the year
Awareness to the
Public regarding
WBRTPS Act, 2013
1) South 24 1) North 24 1)Howrah 1) Hooghly 1) Nadia 1) Birbhum 1) Uttar 1) Dakshin 1)Malda 1) Murshidabad 1)Darjeeling 1) Coochbehar Refresher training
Pgs Pgs 2)Paschim 2) Purba 2) Paschim 2) Jhargram Dinajpur Dinajpur 2)Bankura 2) Kalimpong 2)Jalpaiguri course to the field
(iii) Training of 2) Purba Medinipur Burdwan Bardhaman 2) Purulia officers of the notified
Departmental Medinipur Department (for RTPS)
Officials on WBRTPS will be conducted in
Act, 2013 consultation with office
of the District
Magistrate
(iv) Review meeting
with the Nodal
Officers of the
Departments issued 1st Meeting 2nd Meeting
Notification under
the WBRTPS Act,
2013
13. Construction of
Integrated
Buildings Construction work will be completed for 3 (three)
Districts—(Paschim Medinipur, Uttar Dinajpur Construction of civil work for 6 (six) Districts—Jalpaiguri, Bankura, Malda, Nadia, Paschim Bardhaman and Murshidabad (Round the year)
and Rajarhat)

Departmental Websites : www.wbconsumers.gov.in

E-mail ID : cad-wb@nic.in / wb-sca@nic.in

Toll Free No.: 1800 345 2808 (Office hours only)

Additional Secretary to the Government of West Bengal

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