vYEAR 10 OFFICE TECHNOLOGY WORKSHEET WEEK 12

NAME: _____Raul Prasad_________ FORM: _____10D_____

REVISION QUESTION (10 marks)

A. Study the picture below and answer the questions that follow.

PICTURE A PICTURE B

(i) Explain the difference between

PICTURE A
Picture A and Picture B.
Picture A is unorganized whereas picture B is organized

(ii) Who is responsible for the up-keep of the reception area?

The receptionist

(iii) Identify the four important elements seen in Picture B that will ensure
that the Reception area is a welcoming place for clients.
Accessibility, Functionality, Environment and Security

iv) What is the difference between Hazards and Risk?

A hazard is something that is dangerous whereas a risk is a chance of

something bad happening

v) Explain one negative attitude by the receptionist that should never

be used when dealing with visitors.
Couldn’t care less: paying little to no attention to the customer