JONALYN R.

YBAÑEZ
Phase 7 Blk 10A Lot 1 Victor St. Camella Provence
Look 1st Malolos, Bulacan
alennjona10@gmail.com – 09399047874

I wish to obtain a responsible position with a progressive and growth oriented organization where I can
fully utilized my skills and abilities in order to develop myself personally and professionally.

EXPERIENCE
FEBRUARY 2015 – JUNE 2020
PHARMACY STAFF, UNITED GROUP OF PHARMACY
MALL OF THE EMIRATES DUBAI, UAE
 Responsible for maintaining pharmaceutical stock and proper merchandising of
general items.
 Responsible in receiving, counter-checking and entering invoices from supplier.
 Monitor the inventory of stocks and the expired/expiry items.
 Assist and deals with the customers’ queries and needs patiently.
 Transferring internal stock from other branches as per their needs of out of stock
items.
 Responsible in receiving cash and card transactions/cashiering.
 Perform other duties that may be assigned from time to time.
 Complies with all company policies.

NOVEMBER 19, 2009 – JANUARY 27, 2015

CUSTOMER SERVICE ASSISTANT/CASHIER,
EMAAR PROPERTIES DUBAI MALL, UAE
 Build and maintain customer relationship in order to build strong loyalty of the
customer.
 Address customers’ queries about products, prices, availability, product uses and
services.
 Communicate with customers to assess and satisfy their needs and meet
customer’s satisfaction and expectations.
 Promote/sell/secure orders from existing and prospective customers through
relationship-based approach.
 Demonstrates products and services to potential customers and assist them in
selecting those best suited their needs.
 Monitor and update sales display areas to meet sales target.
 Receives payment and check daily cash and card statement to be submitted to the
finance department.

FEBRUARY, 2008 – MARCH, 2009

PHARMACY ASSISTANT, WATSONS PHILIPPINES
 Processing sales transactions for medications and other pharmaceutical supplies.
 Performs up selling and marketing both of Watsons and non-Watsons products.
 Stocking over-the-counter medication.and other products in the pharmacy.
 Directing all questions related to prescriptions, health matters or medications to
the Registered Pharmacist in charge.
 Ensuring work areas are organized and clean.
  Accepting payment from the customers.

AUGUST 2006 – OCTOBER 2007

RECEPTIONIST/CASHIER, BIN HENDI ENTERPRISES, DUBAI, UAE
 Maintains a smooth, friendly and professional service to guest at all times.
 Attend to guest’s needs and requirements through excellent customer service.
 Responsible for the correct counting of daily cash/credit sales.
 Provides reception duties that involved face to face contact for visitors and dealt
with in a responsive and courteous manner.
 Accepts reservations and or request of customers.

SEPTEMBER 5, 2003 – MAY 31, 2006

PHARMACY ASSISTANT, MERCURY DRUG CORPORATION
QUEZON CITY, PHILIPPINES
 Dispenses prescribed pharmaceutical in retail outlets, non-prescription medicines,
surgical products and related goods
 Checks prescriptions for correct dosage and for drug interactions and
incompatibilities
 Provides advice and information on the use and effects of medications with the
customers.
 Monitoring inventory of the pharmacy and segregating expired medicines from
other stocks.
 Maintain records such as pharmacy files, patient profiles for senior citizen
discounts, charge system files and inventories on the assigned shelves.

EDUCATION
1999 TO APRIL 3, 2003
BACHELOR OF SCIENCE IN BIOLOGY, BULACAN STATE UNIVERSITY

1995 TO MARCH 26, 1999

ST. MARY’S ACADEMY (FORMERLY ST. ANNE’S ACADEMY)

SKILLS
 Motivated individual with a real passion in
rendering standard customer service
 Planning and organized skills
 Excellent verbal and written English
communication skills
 Honesty, integrity and confidentiality
 Can able to perform multi-tasking job
 Attention to detail and accuracy
 Can work under pressure
 Team work

PERSONAL INFORMATION
Status: Married
Birthday: April 11, 1982

_________________________
Jonalyn R. Ybañez