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  • EN100 - Define Objectives - 2014

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    Gerardo Fuentes Peña
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    The Define phase of a Six Sigma project involves: 1) Identifying customers' needs, locating project themes, and focusing on goals. 2) Defining the project boundaries, detailing the defect, and examining expected benefits. 3) Creating a project team and mapping the process to identify critical phases.

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    EN100 - Define Objectives_2014

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    The Define phase of a Six Sigma project involves: 1) Identifying customers' needs, locating project themes, and focusing on goals. 2) Defining the project boundaries, detailing the defect, and examining expected benefits. 3) Creating a project team and mapping the process to identify critical phases.

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    6 views10 pages

    EN100 - Define Objectives - 2014

    Uploaded by

    Gerardo Fuentes Peña
    The Define phase of a Six Sigma project involves: 1) Identifying customers' needs, locating project themes, and focusing on goals. 2) Defining the project boundaries, detailing the defect, and examining expected benefits. 3) Creating a project team and mapping the process to identify critical phases.

    Copyright:

    © All Rights Reserved
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    of 10

    1

    © Fiat Group Automobiles – all rights reserved


    DEFINE IS THE FIRST OF THE FIVE PHASES OF D.M.A.I.C.

    Improve Control
    Define
    Define Measure Analyze Design Verify

    A Six Sigma project


    Define starts with the DEFINE
    phase
    This phase lays the foundations of the project:

    v Identify Customers’ needs (internal-external)


    v Locate project themes
    v Focus on goals
    v Define starting tools

    © Fiat Group Automobiles – all rights reserved EN100 - Define Objectives_2014.ppt 2


    GOAL AND EXPECTATIONS

    Define
    Goal What: Obtain approval (team and sponsor) on
    a well defined project and on the
    implementing strategies
    Because: Reduce “restarts” and duration of the
    project.

    Expectations Complete definition of the project and obtain the


    approval.
    Start data collection.

    defining the objective is fundamental!

    © Fiat Group Automobiles – all rights reserved EN100 - Define Objectives_2014.ppt 3


    INPUT & OUTPUT

    Input Output
    üBoundaries of the Project
    üProject title related to the
    Problem üDetailed definition of the
    Defect
    üMacro-definition of the
    Defect üExamination of benefits
    üMacro-definition of expected Define üTeam creation
    benefits. üProduct tree
    üProcess map

    The Process map and the team are the compass and fuel
    necessary for the trip

    © Fiat Group Automobiles – all rights reserved EN100 - Define Objectives_2014.ppt 4


    QUALITY

    IT IS ESTABLISHED BY THE CUSTOMER


    (V.O.C.: Voice Of the Customer)
    SHOULD BE PRESENT IN EACH STEP OF COMPANY PROCESSES
    SHOULD BE MEASURABLE

    C.T.Q. (Critical To Quality)

    © Fiat Group Automobiles – all rights reserved EN100 - Define Objectives_2014.ppt 5


    EVALUATE THE PROCESS

    Defect is all that does not satisfy


    Customers’ requirements!
    Collection of data on the process and on product
    characteristics allows us to:
    Measure process performance
    Analyze causes of Defect
    Improve the process
    Check results of the process

    Data collection makes understanding of the process easier !

    © Fiat Group Automobiles – all rights reserved EN100 - Define Objectives_2014.ppt 6


    DEFINE THE PROJECT

    Create the Team Map the Identify critical Delimit the project
    process phases (QFD)

    Do not skip steps!


    © Fiat Group Automobiles – all rights reserved EN100 - Define Objectives_2014.ppt 7
    The SUCCESS of a project depends on:

    v Method
    v Sponsor
    v Team
    €
    The Team implements the

    Method
    Sponsor
    Team
    project, the Black and Green
    Belts bring the method.

    A strong Team is a guarantee of success!!!

    © Fiat Group Automobiles – all rights reserved EN100 - Define Objectives_2014.ppt 8


    STARTING DATA COLLECTION

    The first step is to collect the correct data. The following questions help
    us to determine what data are required:

    v What information is necessary to define the problem?


    v Where can I find the information?
    v Should I involve the I.T. department?
    v Which I.T. systems are involved?
    v Who is the referent for the I.T. system?
    v What information is needed to isolate the input variables?

    © Fiat Group Automobiles – all rights reserved EN100 - Define Objectives_2014.ppt 9


    TOOLS

    v Kano Analysis
    v Q.F.D.
    v Pareto Analysis
    v Use of results from other projects
    v Process Map (SIPOC)
    v Costs/benefits analysis

    The team chooses the tools to be used!

    © Fiat Group Automobiles – all rights reserved EN100 - Define Objectives_2014.ppt 10

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