User Guidance for “Unknown” in Digital

Signature image
Electronic Certificates by Lloyd’s Register
1.
Guidance Note Purpose: .
To solve the issue of UNKNOWN in the digital signature image (blue ribbon).

Seeing UNKNOWN in the digital signature

If you get the word UNKNOWN in the digital signature (blue ribbon) on
the downloaded deliverable, this is an Acrobat problem and has 3.
nothing to do with SigningHub .

This usually means the list of trusted certificates on your version of Acrobat
is out of date.

Fixing the UNKNOWN in the digital signature

1. To update the Adobe Approved Trust List, open Acrobat Reader and go to Edit menu
2. Choose Preferences
3. Select Trust Manager from list on left hand side
4. Ensure the Load Trusted Certificates from an
7.
5. Adobe AATL server is selected
.
6. Click Update Now
7. After a few seconds you should see this message. Click OK
8. Repeat the digital signing process in SigningHub and the signature should now be valid

Updating Trusted Certificates

If the following appears when user opens Acrobat, the user should tick ‘in the future install automatically’ and click
‘OK’

This will ensure the Trusted Certificates is up to date on their computer

Lloyd’s Register Group Limited, its subsidiaries and affiliates and their respective officers, employees or agents are, individually and collectively, referred to in this clause as ‘Lloyd’s
Register’. Lloyd’s Register assumes no responsibility and shall not be liable to any person for any loss, damage or expense caused by reliance on the information or advice in this
document or howsoever provided, unless that person has signed a contract with the relevant Lloyd’s Register entity for the provision of this information or advice and in that case any
responsibility or liability is exclusively on the terms and conditions set out in that contract.

Except as permitted under current legislation no part of this work may be photocopied, stored in a retrieval system, published, performed in public, adapted, broadcast, transmitted,
recorded or reproduced in any form or by any means, without the prior permission of the copyright owner.
Enquiries should be addressed to Lloyd’s Register, 71 Fenchurch Street, London, EC3M 4BS.
©Lloyd’s Register 2019.

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Date: 01 November 2019 ©Lloyd’s Register 2019