Professional Documents
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2-June-2011
1. This is a cover sheet for the NOW PCI Riser part replacement
2. Use Sections I-III of the Motherboard Action Plan to perform visual
and console checks to make sure you are working on the correct
controller and it’s ready for servicing Do this by:
Clicking on the TPM Tab in Net2 tool, then scroll down to “Remove-Replace”
and select the product model. Then open up Motherboard Assy, Tray… PDF.
3. After following Sections I-III, skip to Section V to open up the unit and
expose the part to replaced
4. NOTE:
– NetApp PCI cards are slot specific - Label the slot number on the card.
Page-1 of the MB Action plan shows the slot numbering if not indicated on
the chassis
– Attached Cables must also be labeled as they are port specific
5. Follow the NOW document starting on the next page to complete the
task
6. If you have any questions, call NGS for tech support
NOTE:
1.Always capture the node’s console output to a text file, even if using the end-user's computer.
To review the Job Aid on how to connect to the console (IOIOI) port and serial emulator
options, click here > Console Attach Aid
2. A new process to submit the Post-Event-Feedback (PEF) form has been added to the "Completing
the replacement process" section on page 7.
About this task
• You can use this procedure with all versions of Data ONTAP supported by your system. In this procedure, a Cluster-Mode
system refers to a system running Data ONTAP 8.0 Cluster-Mode or Data ONTAP GX. A 7-Mode system refers to a system
running Data ONTAP 8.0 7-Mode or releases prior to Data ONTAP 8.0.
• This procedure refers to HA pairs, which in releases prior to Data ONTAP 8.0 were called active/active configurations and in
Data ONTAP GX were called SFO pairs.
• All other components in the system must be functioning properly; if not, contact technical support.
Next topics
Shutting down a node in an HA pair on page 1
Shutting down the node in a stand-alone system on page 2
Steps
1. Check the status of the target node (the node you want to perform maintenance on) by entering the following command at the
system console of either node:
If... Then...
Neither node is in takeover mode Go to the next step in this procedure.
The partner node took over the target node The target node is in a state where you can shut it down; go to the next step in this
procedure.
The target node took over the partner node
a. Correct the problem that caused the takeover.
b. Run the cf giveback command (if in a 7-Mode system) or storage
failover giveback (if in a Cluster-Mode system) from the target node console.
c. Go back to the beginning of this procedure.
3. Take over the target node by entering the following command from the partner node’s console:
Steps
Attention: You must perform a clean system shutdown before replacing system components to avoid losing unwritten data
in the NVRAM. The NVRAM adapter has a red LED that blinks if there is unwritten data in the NVRAM. If this LED is
flashing red after you enter the halt command, reboot your system and try halting it again.
Steps
6. If you want to remove the motherboard tray, release the motherboard tray from the system by gently lifting the retaining latch
under the motherboard tray, sliding the motherboard tray all the way out of the system, and then placing the motherboard tray
on a stable, grounded surface.
If you remove the motherboard tray, make sure that you support the bottom with your free hand.
Steps
1. Turn the motherboard tray on its side, locate the locking wing nut, and then push down and turn the locking wing nut one
quarter turn.
2. Swing the side panel away from the motherboard tray and lift the panel off the motherboard tray.
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Lock
Unlock
Side panel
PCI card
3. Remove the PCI card, close and lock the side panel back into the chassis, and then set the motherboard tray aside, on its bottom.
4. Repeat the above steps as needed.
Steps
1. Open the system chassis side panel, if necessary, slide off the PCI card filler plate, and install the PCI card.
Be sure that you properly align the card in the slot and exert even pressure on the card when seating it in the socket. The adapter
must be fully and evenly seated in the slot.
2. Repeat as needed for additional cards.
3. Close and lock the side panel. When locking the side panel, push the locking wing nut and turn it a quarter turn to the right.
Removing a riser
You must use this procedure to remove the riser from the motherboard.
Thumbscrew
Riser cap
3. Grasp the edges of the first riser and rock it out of the chassis.
Repeat the process for the second riser, as needed.
4. Replace the riser cap.
The end tabs should align properly when reinstalling the riser cap.
5. Secure the riser cap with the thumbscrew.
Installing a riser
You must use this procedure to install the riser in the motherboard.
Steps
2. Align the first riser with the guide slots on the inside of the riser housing, and then slide the riser all the way down, so that it
is seated on top of the card socket.
3. Firmly push down on the corners of the riser, fully seating it in the socket.
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4. Examine the riser to make sure that it is seated squarely and completely in the socket.
The riser must be seated squarely. If it is not, repeat Steps 2 through 4 to reinstall it.
5. Repeat the previous steps for the other riser, if applicable.
6. Reinstall the riser cap.
7. If necessary, reinstall the RLM in the riser housing.
Align the edges of the RLM with the guide slots on the edges of the riser housing, lower the RLM into place in the housing,
and then press it into the socket by using your thumbs in the top center of the RLM. Make sure that you press down at the
places indicated by the sticker on the RLM housing
8. Open the system chassis side panels, if necessary, and reinstall the PCI cards, and then close and lock the side panels.
When locking the side panels, push down on the locking wing nut and turn it a quarter turn.
Steps
1. Align the end of the motherboard tray with the opening in the chassis, if necessary, and then gently push the motherboard tray
into the system.
The cam handle begins to engage when the motherboard tray is properly seated all the way inside the system.
2. Firmly push the cam handle to finish seating the motherboard tray in the system.
3. Tighten the thumbscrews on the cam handle.
4. Reinstall the cable management tray and recable the system, as needed.
When recabling, remember to reinstall the media converters if you are using fiber cables.
5. Reconnect the power cables to the power supplies and to the power sources, and then turn on the power.
6. Reboot the system and press Ctrl-C to stop the boot process.
7. Enter the following command at the boot loader prompt:
boot_diags
Steps
1. From the diagnostics menu, select and complete the appropriate tests.
See the Diagnostics Guide for information about specific diagnostics tests you can perform.
2. After you complete the tests, exit diagnostics.
3. Exit the boot loader.
4. Return the system to normal operation:
In a stand-alone configuration Enter the following command at the prompt to boot the system:
boot_ontap
Related information
NetApp Hardware Diagnostics Guide:
http://now.netapp.com/NOW/knowledge/docs/hardware/NetApp/diag/diag.pdf
Configuring newly added Ethernet ports for cluster or management use (Data
ONTAP 8.0 Cluster-Mode or Data ONTAP 10.0 only)
When you install an Ethernet card in a Data ONTAP 8.0 Cluster-Mode or Data ONTAP 10.0 system, the ports are automatically
configured as data ports. To use the ports as cluster ports or management ports, you must manually reconfigure.
Step
Trademark information
All applicable trademark attribution is listed here.
NetApp, the Network Appliance logo, the bolt design, NetApp-the Network Appliance Company, Cryptainer, Cryptoshred,
DataFabric, DataFort, Data ONTAP, Decru, FAServer, FilerView, FlexClone, FlexVol, Manage ONTAP, MultiStore, NearStore,
NetCache, NOW NetApp on the Web, SANscreen, SecureShare, SnapDrive, SnapLock, SnapManager, SnapMirror, SnapMover,
SnapRestore, SnapValidator, SnapVault, Spinnaker Networks, SpinCluster, SpinFS, SpinHA, SpinMove, SpinServer, StoreVault,
SyncMirror, Topio, VFM, and WAFL are registered trademarks of NetApp, Inc. in the U.S.A. and/or other countries. gFiler,
Network Appliance, SnapCopy, Snapshot, and The evolution of storage are trademarks of NetApp, Inc. in the U.S.A. and/or other
countries and registered trademarks in some other countries. The NetApp arch logo; the StoreVault logo; ApplianceWatch;
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BareMetal; Camera-to-Viewer; ComplianceClock; ComplianceJournal; ContentDirector; ContentFabric; EdgeFiler; FlexShare;
FPolicy; Go Further, Faster; HyperSAN; InfoFabric; Lifetime Key Management, LockVault; NOW; ONTAPI; OpenKey, RAID-DP;
ReplicatorX; RoboCache; RoboFiler; SecureAdmin; Serving Data by Design; Shadow Tape; SharedStorage; Simplicore; Simulate
ONTAP; Smart SAN; SnapCache; SnapDirector; SnapFilter; SnapMigrator; SnapSuite; SohoFiler; SpinMirror; SpinRestore;
SpinShot; SpinStor; vFiler; VFM Virtual File Manager; VPolicy; and Web Filer are trademarks of NetApp, Inc. in the U.S.A. and
other countries. NetApp Availability Assurance and NetApp ProTech Expert are service marks of NetApp, Inc. in the U.S.A.
IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the
United States, other countries, or both. A complete and current list of other IBM trademarks is available on the Web at
http://www.ibm.com/legal/copytrade.shtml.
Apple is a registered trademark and QuickTime is a trademark of Apple, Inc. in the U.S.A. and/or other countries. Microsoft is a
registered trademark and Windows Media is a trademark of Microsoft Corporation in the U.S.A. and/or other countries. RealAudio,
RealNetworks, RealPlayer, RealSystem, RealText, and RealVideo are registered trademarks and RealMedia, RealProxy, and
SureStream are trademarks of RealNetworks, Inc. in the U.S.A. and/or other countries.
All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such.
NetApp, Inc. is a licensee of the CompactFlash and CF Logo trademarks.
NetCache is certified RealSystem compatible.