ITTEAHED ZIHAN

Primary Phone: 718-738-8079

Account Number: 151-595-109-0001-96
Bill Date: March 31, 2020

You're enrolled in auto pay:

$150.43
Auto pay date Apr 11

• Discounts ended on your account this month. Find expiration dates in Your Discounts on page 2.

Fios Internet, TV & Phone Bundle $89.99

Services, Equipment & Discounts $24.00
Fees & Other Charges $36.44

Total Due by April 25 $150.43

Account Number: 151-595-109-0001-96

Pay online at verizon.com/PayOnline Auto Pay Amount: $150.43
Auto Pay Scheduled - Do Not Send Payment

ITTEAHED ZIHAN
10115 78TH ST
OZONE PARK NY 11416-1908
 ITTEAHED ZIHAN
Primary Phone: 718-738-8079
Account Number: 151-595-109-0001-96
Enroll in Auto Pay
Bill Date: March 31, 2020 When you sign up for automatic
payments, you won't have to worry about
missing a bill. Enroll online at
myverizon.com

Your Discounts
Your Amount
Price Discounts You Pay

Bundle Discounts Discount Details

Fios Internet 50/50 55.00 -30.00 25.00 $30 discount:
$25 expires 4/28/20.
$5 has no current expiration.
Custom TV Sports & News 54.99 -20.00 34.99 $20 discount expires 4/28/20.
Fios Digital Voice Unlimited 30.00 30.00
Bundle Price $139.99 -$50.00 $89.99
Services & Equipment Discounts Discount Details
Fios 100/100 Internet Speed .00 Complimentary.
O2144

Upgrade
Discounts This Month -$50.00
Discounts have been applied to the Total Due shown on page 1.

Save time
Go online to manage your services. Go to
My Verizon to pay bills, check your voice
mail, view call history, add services and get
account support at
verizon.com/myverizon.

Why does my bill fluctuate? What is the balance that I currently

Your bill amount fluctuates when you: owe?
• Request a change to your service You can review your most current balance
• Purchase or rent movies
information by using the My Fios app
(works for non-Fios customers too) or
• Use directory assistance online at verizon.com/BillView.
• Make calls outside of your calling plan
• Receive a promotional credit
• Lose a promotional credit
• Receive a price change

How can I request a duplicate bill?

Duplicate bills can be downloaded and printed at verizon.com/billview.

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 ITTEAHED ZIHAN
Primary Phone: 718-738-8079
Account Number: 151-595-109-0001-96
Bill Date: March 31, 2020

Details of Payments
Payments Payment activity since last bill date.

Previous Balance 150.76

Payment Received - Thank You -150.76 3/11
Balance Forward $.00

Details of Charges
Includes discounts shown on page 2.
Fios Internet, TV & Phone Bundle Your monthly price after the discounts
shown on page 2 were applied.
Your bundle includes Fios Internet 50/50, Custom TV Sports & News and
Fios Digital Voice Unlimited
Bundle Price $89.99 4/1 - 4/30
Services, Equipment & Discounts Equipment and additional services to
personalize your Fios service.
Equipment
Rent: Fios Quantum Gateway Router 12.00 Q

Rent: HD Set-Top Box 12.00 N

Discounts
Fios 100/100 Internet Speed Upgrade .00 O

Subtotal $24.00 4/1 - 4/30

Fees & Other Charges Includes both Verizon fees and

governmental taxes and fees. For details,
Taxes, Governmental Fees & Surcharges visit verizon.com/taxesandfees.
NY State and Local Sales Tax 5.05
911 Surcharge 1.00
Verizon Surcharges & Fees
NY State and Local Tax Surcharges 3.95
Video Franchise Fee 3.23
Federal Universal Service Fee 3.94
Regulatory Recovery Fee - Federal .06
PEG Grant Fee 1.25
Franchise Related Costs .10
Regional Sports Network Fee 7.89 Q0349

Fios TV Broadcast Fee 6.49 Q6443

FDV Administrative Charge .99 J5162

NY Municipal Construction Surcharge 2.49 P4922

Subtotal $36.44

Total Due $150.43

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 ITTEAHED ZIHAN
Primary Phone: 718-738-8079
Account Number: 151-595-109-0001-96
Bill Date: March 31, 2020
It's Easy to Pay Your Verizon Bill with Your Fios TV
Remote Control
You just need to be registered on myverizon.com and have a
saved payment method
Follow these easy steps:
Set up a Parental/Purchase Control PIN by pressing Menu,
Settings, System and Parental/Purchase Control
• Press Menu, Customer Support then My Account.
• Select Billing and Payment then View Account or Make A
Payment and enter your Parental Control Pin
• Select Continue to view Account Summary
• Select Continue from Account Summary, then OK again to
Pay Your Bill
• Select Payment Account, from your Payment Account, then
press OK to submit
• A confirmation of your payment will display once the
transaction is complete
FUSF Fee Changes April 1, 2020
Your Federal Universal Service Fund (FUSF) fee may change
on April 1, 2020. Authorized and reviewed quarterly by the
FCC, the FUSF funds programs to keep local telephone rates
affordable for all customers and provides discounts to schools,
libraries, rural health care providers, and low-income families.
Important Information Regarding
Telecommunications Relay Service (TRS)
TRS provides an operator to telephone users who use text
telephones (TTY) or web capable devices (WCD) because
they are deaf, hard of hearing, or speech disabled. From
payphones, TRS local calls are free; toll calls must be billed to
calling cards, prepaid cards (PPC), collect or third-party billing.
PPC information is available online at
fcc.gov/consumers/guides/prepaid-phone-cards-what-cons
umers-should-know.
TRS is provided 24 hours a day, 365 days per year with no time
limits. For further information call your state TRS Provider, visit
the FCC's TRS web site at
fcc.gov/consumers/guides/telecommunications-relay-servic
e-trs, or read the explanation available in telephone books.
Available TRS methods are explained below.
To call a TTY user, dial TRS at 711. A Communications
Assistant (CA) will place your call and type your spoken words
for the TTY user. The CA will read to you the messages the
TTY user sends you. Calls are private, confidential and
uncensored. While there is no charge to TRS users for TTY,
regular phone charges do apply.
Speech-to-Speech Service (STS) is another form of TRS
available by calling 711. The CA can assume an active or
passive role in repeating the conversation and follows the
same guidelines as with TTY calls.
IP Relay Service is a form of TRS which relays calls from a
WCD. A CA follows the TTY call guidelines. Information on IP
Relay is available at
fcc.gov/consumers/guides/ip-relay-service.
Video Relay Service (VRS) relays calls for those using sign
language. VRS information is available at
fcc.gov/consumers/guides/video-relay-services.
Some TRS providers offer Captioned Telephone Service
(CTS) which is accessed with a captioned telephone and
available for persons with some residual hearing. Also available
is IP Captioned Telephone Service (IP CTS) which combines
elements of captioned telephone service and IP Relay.
Information on IP CTS is available at
fcc.gov/consumers/guides/internet-protocol-ip-captioned-te
lephone-service.
Channel Update NYCTV
As of February 17, 2020 programming content for the New
York City Government - NYCTV OTB channel (ch. 27) has
been removed by the provider. As a result, this channel has
been removed from the Fios TV channel lineup.
Surcharges include:
• a Federal Subscriber Line and Access Recovery Charge
applicable to state-to-state and international services that
helps pay for the costs of providing and maintaining the
local phone network;
• a Federal Universal Service Charge applicable to
state-to-state and international services to recover fees
imposed on us by the government to support universal
service;
• a Carrier Cost Recovery Charge applicable to long distance
customers that helps defray our costs for terminating calls
on other networks, fees paid to support government
programs such as Telecommunications Relay Service and
local number portability, and other Federal
Communications Commission-assessed charges;
• a Long Distance Administrative Charge applicable to long
distance customers to help defray account servicing costs
for state-to-state and international calling;
• a Federal Regulatory Fee applicable to recover the annual
per video subscriber fee payment made to the FCC; and,
• a FDV Administrative Charge applicable per Fios Digital
Voice line to help defray account-servicing costs
associated with providing voice services.
Please note that the surcharges are charges, not taxes. These
charges, and what is included in these charges, are subject to
change from time to time. For additional information regarding
the charges on your Verizon bill, please visit verizon.com or call
the number listed on your bill.
Be Prepared for a Power Outage
It pays to use a corded phone. Did you know that during a
power outage, a corded telephone can continue to provide
phone service where a cordless phone might not? (A corded
phone has a handset that is directly wired to the base.) That's
because a corded phone doesn't usually need to be plugged
into an electrical outlet in order to work. Depending on the
service you subscribe to, your corded phones may get power
directly through Verizon telephone lines. If you are a Verizon
Fios (fiber optic service) customer or a Verizon Voice Link
(utilizes wireless technology) customer and have an
on-premise battery back-up unit, your unit will provide power
for a period of time in the event of a power outage.
It's a smart idea to keep at least one corded phone in your
home and business. That way, if electrical power is lost, you
may still be able to make and receive phone calls. A corded
phone is also the better choice to protect your privacy when
providing credit card information or other sensitive data over
the telephone. It's technically possible to intercept
conversations or information entered on a cordless phone by
using anything from a sophisticated eaves-dropping device to
a simple baby monitor. Using a corded phone can help protect
your financial information and reduce the risk of identity fraud.
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 ITTEAHED ZIHAN
Primary Phone: 718-738-8079
Account Number: 151-595-109-0001-96
Bill Date: March 31, 2020
If you have trouble with your Verizon service, report your
service issue to Verizon at 1.800.Verizon (1.800.837.4966) or
visit verizon.com/support.
Verizon Lifeline Service Discounted Telephone
Service for Income-Eligible Customers
Lifeline is a government assistance program that is supported
by the New York Public Service Commission and the Federal
Communications Commission. Verizon New York Inc.
("Verizon") offers the following Lifeline supported services as
an Eligible Telecommunications Carrier:
• Message Rate Service: $1.00 per month plus regular rates
for each call made or optional service requested
• Flat Rate Service: $2.00 per month plus monthly local
usage charge of $7.20
• Broadband (Internet) Service: $9.25 monthly discount
In addition, Verizon does not impose the Federal Subscriber
Line Charge ($6.50) on Lifeline customers.
Only eligible consumers may enroll in the program. You may
qualify for Lifeline service if you have:
• Documentation that you participate in one of the following
programs: Bureau of Indian Affairs (BIA) General
Assistance, Family Assistance, Food Distribution Program
(Tribal Land residents only), Head Start (Tribal Land
residents only), Home Energy Assistance Program (HEAP),
Medicaid, National School Lunch Program (free lunch
program only), Safety Net Assistance, Section 8 - Federal
Public Housing Assistance, SNAP (Supplemental Nutrition
Assistance Program, formerly known as Food Stamps),
Supplemental Security Income (SSI), Temporary
Assistance for Needy Families, Veteran's Disability Pension
(non-service related), Veteran's Surviving Spouse Pension
(non-service related); or
• Documentation that your annual income is at or below 135%
of the Federal Poverty Guideline.
Verizon also provides Lifeline Service to residents on federally
recognized Tribal lands who meet Native American criteria.
Residents on federally recognized Tribal lands who qualify for
Lifeline are eligible for up to $100 in Link-Up installation credits
to establish service.
In addition, Lifeline is limited to one discount per household on
either wireline, wireless, or broadband (internet) service.
Therefore, you are required to certify and agree that no other
member of the household is receiving Lifeline service from
Verizon or another communications provider.
Lifeline service is a non-transferable benefit. Consumers who
willfully make false statements in order to obtain the benefit
can be punished by fine or imprisonment or may be barred
from the program.
You must meet certain eligibility requirements in New York in
order to qualify for Lifeline Service. An application for Verizon
Lifeline Service can be obtained by contacting Verizon at
verizon.com/lifeline or by phone at 1.800.Verizon
(1.800.837.4966).
To find out more information, you may call the Universal
Service Administration Company (USAC), which administers
Lifeline for the FCC, by calling 1.888.641.8722 or by accessing
their website at usac.org/lifeline.
All rates, terms and conditions included in this notice are
subject to change and are current at the time of printing.
Customer Notices
Your Choices to Limit Use and Sharing of Information
for Marketing
You have choices about Verizon's use and sharing of certain
information for the purpose of marketing new services to you.
Verizon offers a full range of services, such as television,
telematics, high-speed internet, video, and local and long
distance services.
Unless you notify us as explained below, we may use or share
your information beginning 30 days after the first time we
notify you of this policy. Your choice will remain valid until you
notify us that you wish to change it, which you have the right to
do at any time. Verizon protects your information and your
choices won't affect the provision of any services you
currently have with us.
• Customer Proprietary Network Information
Customer Proprietary Network Information (CPNI) is
information available to us solely by virtue of our relationship
with you that relates to the type, quantity, destination, technical
configuration, location, and amount of use of the
telecommunications and interconnected VoIP services you
purchase from us, as well as related billing information.
We may use and share your CPNI among our affiliates and
agents to offer you services that are different from the
services you currently purchase from us. If you don't want us to
use or share your CPNI with our affiliates and agents for this
purpose, let us know by calling us any time at 1.866.483.9700.
• Information about Your Credit
Information about your credit includes your credit score, the
information found in your consumer reports and your account
history with us. We may share this information among the
Verizon family of companies for the purpose of marketing new
services to you. If you don't want us to share this information
among the Verizon family of companies for the purpose of
marketing new services to you, let us know by calling us any
time at 1.844.366.2879.
Electronic Fund Transfer (EFT)
Paying by check authorizes us to process your check or use
the check information for a one-time EFT from your bank
account. Verizon may retain this information to send you
electronic refunds or enable your future electronic payments
to us. If you do not want Verizon to retain your bank
information, call 1.888.500.5358.
Late Payment Charge
To avoid a late payment charge of $9 or 1.5% of your total due,
whichever is greater, full payment must be received before
May 1, 2020.
Service Providers
Verizon NY provides regional, local calling and related
features, other voice services, and Fios TV service, unless
otherwise indicated. Verizon Long Distance provides long
distance calling and other services identified by "VLD" in the
applicable billed line item. Verizon Online provides Internet
service and Fios TV equipment. Fios is a registered mark of
Verizon Trademark Services LLC.
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 ITTEAHED ZIHAN
Primary Phone: 718-738-8079
Account Number: 151-595-109-0001-96
Bill Date: March 31, 2020

Local Franchise Authority - Fios TV

Your FCC Community ID is: NY1893
After contacting Verizon for Fios TV issues, you may call NYS
Public Service Commission at 1-800-342-3377 for unresolved
inquiries.

Services
Questions
• Visit verizon.com/Support
• 1.800.Verizon (1.800.837.4966)
• Customers with disabilities, call 1.800.974.6006 (voice or
tty)

Closed Captioning Questions and Concerns?

If you have a concern or complaint with closed captioning on a
program, please call Verizon at 1.800.Verizon
(1.800.837.4966). Written correspondence can be sent by
email to videoclosedcaption@verizon.com, or by mail to
Verizon, P.O. Box 16806 Newark, NJ 07101 Attn: Katie Barton,
Supv.

Bankruptcy Information
If you are or were in bankruptcy, this bill may include amounts
for pre-bankruptcy service. You should not pay
pre-bankruptcy amounts; they are for your information only.
Mail bankruptcy-related correspondence to 500 Technology
Drive, Suite 550, Weldon Spring, MO 63304.

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