CHAPTER 2:

TRAINING WORKBOOK

Passenger Name Record (PNR)

Edition 1.0
© 2015 Sabre Inc. All rights reserved

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SHARPEN
SHARPENYOUR
YOUREDGE
EDGE Sabre Basic Reservations – Chapter 2: Passenger Name
Record (PNR)
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T AB L E O F C O N T E N TS
Objectives 3
Overview 3
Basic PNR Workflow: Availability 3
Travel Terminology 4
Types of Flight Service 4
Availability: Direct Access 6
Direct Access Continuation Entries 7
Availability: General / City Pair 7
General Availability: Continuation Entries 9
Level of Participation 9
Introduction to Five Mandatory Fields 10
PNR: Itinerary Field Terminology 11
Itinerary Field: Selling 12
Itinerary Field: Cancellation & Rebooking 14
Itinerary Field: ARNK & Increase/Decrease 15
PNR: Name Field 16
Name Field: Adult and Child Passengers 17
Name Field: Infant Passenger 18
Name Field: Modification 19
PNR: Ticketing Field 21
PNR: Phone Field 21
PNR: Received From Field 22
End Transaction 23
PNR Retrieval Entries 24
Booking Status Codes 25
Auto-Update PNR Status 26
System Errors 26
Chapter Exercise 1 & 2 28
Chapter Exercise 3 29

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 OBJECTIVES
Upon completion of this chapter, you will be able to:
• Perform the air availability entry to check the flights between two cities
• Decipher the codes and symbols from the availability response
• Know the proper PNR terminology
• Recognize the importance of the Level of Participation codes in the flight display
• Apply the Sabre entries to create a PNR by following the mandatory fields
• Perform the correct procedures to modify a PNR
• Know the relevance of having Sabre and airline record locators in the PNR
• Use the retrieval entries to reopen the PNR

OVERVIEW
This chapter provides an overview of the Passenger Name Record (PNR) which contains a client’s
reservation. It is important to ensure that learners will have a clear understanding of the mandatory
fields including other information needed to build a PNR.

PNR OVERVIEW

Below is a sample PNR where the mandatory fields and other information are shown
Sabre Record Name Field Itinerary Field

MYGHXQ
1.1RAMIREZ/JANNAMS
1 PR 501M 31JAN 3 MNLSIN HK1 1500 1900 /DCPR*XVGITU /E
2 PR 508M 04FEB 7 SINMNL HK1 1450 1840 /DCPR*XVGITU /E
TKT/TIME LIMIT
Ticketing Field
1.TAWC9O823JAN009/0400A/
PHONES
Phone Field 1.MNL8483890-A/SABRE TRAINING/ANDENG Passenger
PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY Details
ADDRESS
SABRE TRAVEL NETWORK PHILIPPINES
3F TRAFALGAR PLAZA BLDG Agency Address
HV DELA COSTA ST SALCEDO VILLAGE
MAKATI CITY
TEL NO 6837788
GENERAL FACTS
General Facts
1.SSR ADTK 1B ADV TKT BY 19JAN18 1800H MNL OR SEG WILL BE CXLD
Field
REMARKS
Received 1.¥THANK YOU FOR CHOOSING SABRE TRAVEL NETWORK PHILIPPINES
From Field RECEIVED FROM - ANDENG/JAN
C9O8.C9O8*ADP 0057/12JAN18 MYGHXQ H Signature Line

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 TRAVEL TERMINOLOGY
Origin The starting point at which the passenger begins his travel on
a particular flight segment
Destination The ultimate end of the passenger’s journey as shown on the
booking and ticket
Departure City Point of embarkation

City Pair Combination of ORIGIN and DESTINATION

Minimum Connecting Time (MCT)
Greenwich Mean Time (GMT)
Zulu Time
Class of Travel
Airline Booking Code
Stopover
The legal minimum time necessary (minimum 2 HRS) to
change planes at the airport for connection
Universal point of reference in determining standard time;
also known as Zulu time, Universal Time (UT) or Coordinated
Universal Time (CUT)
The standard time used for flight operations globally. The
letter designator of this clock is Z
There are 4 common classes of service: First, Business,
Premium Economy and Economy Class
A single letter reservation code which represents both the
class of service and the type of fare
A planned stop (more than 24 hours)

Layover; Transit; Connection Period spent by a passenger at an intermediate point in

waiting for a connecting flight

TYPES OF FLIGHT SERVICE

Non-stop Flight A flight that flies from one airport to another without stopping.
There is a zero (0) indicator.
12MAR MON MNL/Z‡8 SFO/PDT-15
1PR 104 J7 C7 D7 MNLSFO 2200 1920 773 M 0 DCA /E
I7 Z7 Y7 S7 L7 M7 H7

Direct Flight Any flights that may have 1 or more hidden stopover
between two points with no change in aircraft and flight
number.
23MAR FRI MNL/Z‡8 HNL/HST-18
1DL 180 J0 C0 D0 I0 MNLHNL 0950 0810 76W LD 1 DCA /E
Z0 W0 Y0 B0 M0 H0 Q0

Note: Point & click the flight number (180) to verify the flight
information

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CONTINUATION

Verify flight information from the availability response

Format Entry:
VA<Asterisk><Line Number from the Availability
Response>

Sample Entry:
VA*1

Connecting Flight A flight with an intermediate stop that requires a change

of aircraft/airline and flight number
12MAR MON MNL/Z‡8 BCN/-7
1KL 808 J8 C8 D8 MNLAMS 2040 0655‡1 77W M 1 DCA /E
I8 Z0 Y9 B9 M9 U9
2KL 1665 J8 C8 D8 BCN 0815 1025 73J M 0 DCA /E
I8 Z0 Y9 B9 M9 P0 U9

Online Connection A connection that involves same airline service from the
departure city until the destination including the
intermediate point

04MAR SUN MNL/Z‡8 LAX/PST-16

1 KE 622 P6 F6 A2 J9 C9 D9 MNLICN 1230 1720 773 L 0 DC /E
I9 Z3 Y9 B9 M9 S9 H9
2 KE 11 R9 A2 J9 C9 D9 I9 LAX 2000 1400 388 DB 0 DC /E
Z9 Y9 B9 M9 S9 H9 E9

Offline Connection A connection that involves different airline service from

the departure city until the destination including the
intermediate point

02MAR FRI MNL/Z‡8 MSP/CST-14

1 PR 112 J7 C7 D7 I7 Z7 MNLLAX 1120 0800 773 M 0 DCA /E
Y7 S7 L7 M7 H7 Q7 V7
2 AA 1271 J7 D7 I7 Y7 B7 PHX 8 1010 1302 738 0 DCA /E
H7 K7 M7 L7 G7 V7

Change of Gauge There is a change in the aircraft en-route or a change of

inventory compartment but uses single flight number

08MAR THU PEK/Z‡8 MIA/EST-13

1 AA 262 J7 R0 D7 PEKDFW 1725 1700 788 DS 0 DCA /E
I0 Y7 B7 H7 K7 M7
AA 262 J7 R0 D7 MIA 2020 0001‡1 738 R 0 DCA /E
I0 Y7 B7 H7 K7 M7

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 CONTINUATION

Code Share An agreement between airlines to sell space on each

other’s flight using their own two-letter codes in the CRS

1 CX/KA 5602 J0 C0 D0 I0 Y0* HKGXMN 1245 1410 320 R 0 DCA /E

B0 H0 K0 M0 L0
2 CZ/** 7422 J8 C4 Y9 B9 M9 HKGXMN 1220 1325 738 0 DCA /E
H9 K9 U9 L9 G0

AIR AVAILABILITY
Sabre maintains availability on most airlines for flights up to 331 days in advance. All flights are obtained
from a Host Schedules Database. Connection points are pre-built and stored in Sabre through the
INNOVATA and/or airline database.
All availability formats begin with 1 followed by the date of travel, departure city and destination city.
You may also include a separator to indicate the type of availability that you want to use including the
preferred carrier.
Availability is displayed in Sabre by using either one of the following formats:
• Direct Access Availability (¤)
• General Availability (aka City Pair Availability) (¥)

DIRECT ACCESS AVAILABILITY

This type of availability allows you view the airlines actual seat database, on a read-only basis, thus it is
called Direct Access availability. The information is retrieved, reformatted and displayed in Sabre
format.
• Sabre will respond with ‘INVALID HOST’ if the airline is not a Direct Access participant
• Flights are displayed up to 364 days in advance
• Flight must be booked within 2 minutes else an AVAIL EXPIRED will appear when selling is made
beyond 2 minutes
• Booking must be saved/ended within 30 minutes
• Preferred carrier is mandatory in this entry

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Direct Access availability with 1<Departure Date><City 127MAYMNLHKG¤CX

preferred carrier Pair><Change
Symbol><Preferred Carrier>

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 Sample Direct Access response:

27MAY–departure date / SUN–day of departure / MNL–departure city / Z¥8 – Zulu

time zone / HKG–destination city / ¥0–time difference between origin and destination

27MAY SUN MNL/Z¥8 HKG/¥0

CX RESPONSE ** DIRECT CONNECT PARTICIPANT **
** CATHAY PACIFIC - AN ** 132 SU 27MAY 0000
13CX 904 J9 C9 D9 I9 Y9 B9 H9 K9 M9 MNLHKG 0515 0720 333 0
L9 V9 S9 N0 O0
14CX 912 J9 C9 D9 I9 Y9 B9 H9 K9 M9 MNLHKG 0830 1045 333 0
L9 V9 S9 N9 Q9 O9
15CX 906 J9 C9 D9 I9 W9 R9 E8 Y9 B9 MNLHKG 1055 1320 333 0

13–beginning line number / CX904–flight number / J9 C9 D9–booking code and the

maximum number of seats that can be booked in Sabre (0 means fully booked) / MNLHKG–
city pair / 0515–departure time / 0720–arrival time / 333–aircraft code / 0–non-stop indicator

CONTINUATION ENTRIES

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Display more flights 1<Change Symbol><Asterisk> 1¤*

Display flights before or after 1<Change Symbol><Cross of 1¤¥1

the requested date Lorraine><Number of Day(s) From the
Last Availability>
1<Change Symbol><Dash><Number of 1¤–1
Day(s) Backward From the Last
Availability>
Change the requested date 1<Change Symbol><New Departure 1¤31MAY
Date>

GENERAL AVAILABILITY
This type of availability allows you to view the available flights through INNOVATA database, a
company that maintains and markets an industry standard flight schedules database with over 900
participating airlines. Sabre fetches these essential information like which airlines operate between the
two cities, flight departure and arrival times, aircraft type and the seat availability.
• Flights are displayed up to 331 days in advance
• There is no 2-minute flight viewing limit
• Booking must be saved/ended within 30 minutes
• Preferred carrier is optional

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 FUNCTION FORMAT ENTRY SAMPLE ENTRY

General availability without 1<Departure Date><City Pair> 115MAYMNLBKK

preferred carrier
Note: All flights will be displayed (non-
stop, direct or with connection)

General availability with 1<Departure Date><City 115MAYMNLBKK¥TG

preferred carrier Pair><Cross of
Note: Sabre will display the preferred Lorraine><Preferred Carrier>
flight followed by the suggested flights

Sample General Availability response:

15MAY–departure date / TUE–day of departure / MNL–origin city / Z¥8 – Zulu time zone
/ BKK–destination city / –1–time difference between departure and destination city

15MAY TUE MNL/Z¥8 BKK/-1

1TG 621 C9 D9 J9 Z2 Y9 MNLBKK 1305 1520 777 M 0 DCA /E
B9 M9 H9 Q9 T9 K9 S9 V9 W0 L0
2PR 736 J7 C7 D7 I7 Z1 MNLBKK 1425 1655 321 H 0 X3 DCA /E
Y7 S7 L7 M7 H7 Q7 V7 B7 X7 K7 E7 T7 U7 O0
3PR 730 J7 C7 D7 I7 Z6 MNLBKK 0945 1205 330 H 0 DCA /E
W7 N6 Y7 S7 L7 M7 H7 Q7 V7 B7 X7 K7 E7 T7 U7 O7
4PR 732 J7 C7 D7 I6 Z2 MNLBKK 1910 2150 321 D 0 DCA /E
Y7 S7 L7 M7 H7 Q7 V7 B7 X7 K7 E7 T7 U7 O0
5TG 625 C9 D9 J9 Z9 Y9 MNLBKK 2015 2230 777 M 0 X357 DCA /E
B9 M9 H9 Q9 T9 K9 S9 V9 W7 L0
6CX 900 J9 C9 D9 I9 W7 MNLHKG 1230 1505 333 L 0 DCA /E
R3 E2 Y9 B9 H9 K9 M0 L0 V0 S0 N0 Q0 O0
7CX 701 J9 C9 D9 I9 W7 BKK 1555 1745 333 R 0 DCA /E

2 – line number (if it shows X, it means the fight is cancelled)/ PR 736–flight number /J7 C7 D7 I7 Z1–
booking code and the maximum number of seats that can be booked in Sabre (0 means fully booked)
/ MNLBKK–city pair / 1425–departure time (base on the departure city)/ 1655–arrival time (base on
the arrival city) / 321–aircraft code / H–meal type code / 0–non-stop indicator / X3–flight frequency (X
– not operational; 3 – Wed) / DCA–Level of Participation code / /E – Electronic Ticket indicator

Note:
• If you use the city code in the availability entry (e.g. MNLSEL), Sabre will respond base on the
applicable airport code (e.g. MNL–ICN)

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 CONTINUATION ENTRIES
FUNCTION
Display more flights
Display flights day(s) after the
original availability search
Display flights day(s) before the
original availability search
Change the requested date
Redisplay the initial flight info
LEVELS OF PARTICIPATION
The two or three letter code at the end of each line in the General Availability response, indicate the
level of connectivity of the airlines with Sabre. This agreement shows us how the availability of the
flights are displayed in the system and how the sold segment logic are being processed.
DCA (Direct Connect Availability)
DC (Direct Connect Sell)
AT (Direct Access with
Answerback)
AB (Answerback)
FULL AVAILABILITY (No code)
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FORMAT ENTRY SAMPLE ENTRY
1<Asterisk> 1*
1<Cross of Lorraine><Number of
1¥1 or 1¥5
Day(s) From the Last Availability>
1<Cross of Lorraine><Number of
Day(s) Backward From the Last 1–1 or 1–5
Availability>
1<New Departure Date> 122NOV
1<Asterisk>OA 1*OA
 Agents can use either Direct Access or General
availability
 PNR sale tag for DCA and DC participants:
 /DCXX (where XX is an airline code)
 End the booking within 30 minutes
 Agents should use Direct Access only
 PNR sale tag for AT participants:
 /TAXX (where XX is an airline code)
 End the booking within 30 minutes
 If the system response is “INVALID HOST”, shift to
General Availability
 Agents can only use General availability
 PNR sale tag for AB participants:
 /ABXX (where XX is an airline code)
 End the booking within 30 minutes
 Agents can only use General availability
 No PNR sale tag for AB participants
 Before saving the PNR, update the segment status SS
to NN by following the formula below:
 <segment number>NN (e.g. .3NN where 3 is the
segment number and NN is the on request status)
 PASSENGER NAME RECORD (PNR)

A PNR is a record of client’s travel details including the agency contact information, the date and time
of reservation was made and by whom. It must contain the required information.
Once a PNR is created, the passenger information and the itinerary details can be updated. Any
changes to the PNR are automatically recorded in the PNR history.
Sabre system requires the five (5) mandatory fields (can be done in any order) to be present before it
allows you to save the booking.

Name Field Itinerary Field

MYGHXQ
1.1RAMIREZ/JANNAMS
1 PR 501M 31JAN 3 MNLSIN HK1 1500 1900 /DCPR*XVGITU /E
2 PR 508M 04FEB 7 SINMNL HK1 1450 1840 /DCPR*XVGITU /E
Ticketing Field TKT/TIME LIMIT
1.TAWC9O823JAN009/0400A/
PHONES
Phone Field
1.MNL8483890-A/SABRE TRAINING/ANDENG
PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY
ADDRESS
SABRE TRAVEL NETWORK PHILIPPINES
3F TRAFALGAR PLAZA BLDG
HV DELA COSTA ST SALCEDO VILLAGE
MAKATI CITY
TEL NO 6837788
GENERAL FACTS
1.SSR ADTK 1B ADV TKT BY 19JAN18 1800H MNL OR SEG WILL BE CXLD
REMARKS
Received 1.¥THANK YOU FOR CHOOSING SABRE TRAVEL NETWORK PHILIPPINES
From Field RECEIVED FROM - ANDENG/JAN
C9O8.C9O8*ADP 0057/12JAN18 MYGHXQ H

PNR FIELDS COMMAND DESCRIPTION

Agency telephone number must be

P – Phone Field 96837788-A/SABRE PH/JOHN
the first item in this field

Travel agent (JOHN) / name of the

R – Received From 6JOHN/IAN person who called the agency for
the reservation (IAN)
Ø1Y1*
Booking entry to sell a flight (can
I – Itinerary
Note: Must check the availability of the flight also be hotel or car)
before booking or selling
RAMIREZ/JOHNPAULMR (adult)
N – Name Name of passenger
I/ADAM/JACOBMSTR*I12 (infant)
The date when ticket needs to be
T – Ticket Option 7TAW23OCT/
issued/purchased

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 PASSENGER NAME RECORD: ITINERARY FIELD
After you display the available flights, the next step is to select the desired flight that you want to book
to create an itinerary. This is called “booking” or “selling” the segments.
A reservation is an agreement between the passenger, the travel agent and the airline whereby a seat
is withdrawn from the airline seat database and set aside for the use of the specific person.

ITINERARY-RELATED TERMINOLOGY
Itinerary List of flights that a passenger is scheduled to take

Routing Term to identify the passenger’s flight itinerary

Segment / Leg / Sector Flight segment or auxillary segment of the itinerary

ARNK Arrival Not Known; used in Sabre bookings to fill in the gap
in the itinerary; there is a portion of the itinerary where a
passenger will not take any air service from one city to the
next
Married Segment Joined segments. It allows the airline to control inventory on
connecting flights being different on the origin to destination
than on the individual leg
Duplicate Segments Known as slide booking where multiple segments are
present in one PNR
Duplicate Booking Duplicate booking may be in two different forms:
 Same journey is booked by the client to different agencies
 Same journey is booked in one travel agency by different
consultants

TYPES OF JOURNEY
One Way (OW) Journey Trip that goes back to its origin city

Roundtrip (RT) Journey A flight that involves flying to a single destination and back to
origin city
Circle Trip (CT) Journey A trip that involves two or more than one destination

Open Jaw (OJ) Journey A trip where the next departure city is different from the
arrival city

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 BOOKING ACTION CODES
Status Code A two letter code used to identify the status of a booked
segment
SS – seat sold; sold from the status from availability display.
HK – Holding Confirmed; seat is officially confirmed (after the
booking is saved)
LL – waitlist; the desired flight is fully booked
HL – Holding List; seat is officially waitlisted; if and when a
seat becomes available, the airline will generate a different
status code through Sabre
NN – On Request; depends on the airlines link and the
number of seats available at a time of booking
PN – Pending Need; waiting for the airline to advise if the
flight is confirm or waitlist
DS – desired segment; used when creating an open-dated
reservation
UC – unable to confirm; the flight is closed for reservation.
 Agent should cancel any segments when this code
appears in the itinerary.

ITINERARY FIELD: SELL / BOOK LIVE SEGMENT(S)

To create an itinerary, agent must book a flight from the availability response.
• Ø is the function identifier to book or sell a flight
• Use *I to display only the Itinerary Field or *A to display All Fields

FUNCTION FORMAT ENTRY SAMPLE ENTRY

If the booking class is available (for Ø<Number of Seats><Booking Ø1Y1*

non-stop, direct or flights with
connection (same booking class)
If the booking class is NOT
available
Class><Line Number from the
Availability Result><Asterisk>
Ø<Number of Seats><Booking Ø3S5LL*
Class><Line Number from the Note: LL should always be
included if the flight is fully
Availability Result><LL><Asterisk>
booked

For connecting flights that requires Ø<Number of Seats><Booking Ø1M1Y2

different booking classes (e.g. Class><Line Number from the
offline connection) Availability Result><Booking
Class><Line Number of connecting
flight>
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 *I«
1 PR 104M 23OCT 5 MNLSFO SS1 2200 1810 /DCPR /E
2 DL2305Y 05NOV 4 SFOMSP*LL1 1234 1816 /DCDL /E
3 DL3984Y 05NOV 4 MSPCVG*SS1 1920 2226 /DCDL /E
OPERATED BY ENDEAVOR AIR DBA DELTA CONNECTION

1 – segment number / PR104 – flight number / M – booking class / 23OCT – departure date /
5 – day of the week (Friday) / MNLSFO – city pair / SS1 – booking status and number of
seat(s) booked / 2200 – ETD / 1810 – ETA / /DCPR – sales tag / /E – ET indicator

Note:
 Asterisk (*) between SFOMSP and SS1 is a married segment indicator (segments 2&3)
 Use *IMSL to display the number of times a flight has been cancelled and rebooked

ITINERARY FIELD: OPEN–DATED SEGMENT

Open-dated segment is a booking with NO actual departure date, no confirmation or specific flight
number. It only uses fictitious date to arrange the itinerary according to date of travel. It is added in the
booking to qualify for fare computation and to include the open segment in the electronic ticket of the
passenger.
 The passenger will be the one to call the airline or travel agency to book the actual date
 Not applicable on some fares. Check the rules of the fare or call your IATA agent if this is
possible
 Must perform the availability entry before doing the entry below

FUNCTION FORMAT ENTRY SAMPLE ENTRY

To book an open-dated Ø<Number of Seats><Booking Ø2Y2OPEN*

segment Class><Line Number from the
Availability Result><OPEN><Asterisk>

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 ITINERARY FIELD: SEGMENT CANCELLATION

Cancellation is the process of removing one or more segment(s) in the itinerary due to changes. It is
suggested to display the PNR before doing the cancellation entry to ensure proper segment
removal.
• Use X to cancel the segments in the itinerary

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Cancel 1 segment X<Segment Number> X1

Cancel multiple sequential X<Segment X14

segments (e.g. segment 1 to 4) Number><Dash><Segment Number>
Cancel multiple non-sequential X<Segment X1/3
segments (e.g. 1 and 3 only) Number><Slash><Segment Number>
Cancel ALL segments X<Letter I (India)> XI

ITINERARY FIELD: REBOOKING

The process of altering the booking due to changes in the flight number, departure date, booking class
or routing. Proper procedures must be followed to avoid segment duplication.
• Step 1: Perform segment cancellation (e.g. X1)
• Step 2: Perform the availability entry (e.g. 123OCTNAJDEA¤JR)
• Step 3: Perform the selling entry (e.g. Ø1S1*)
• Step 4: Display the PNR (e.g. *A)

INSERT ARNK or ARUNK

ARNK or Arrival Not Known is inserted in the itinerary to fill–in the gap because the traveler’s arrival
city (e.g. SFO) is different to the next segment’s departure city (e.g. LAX). The arrival to LAX is
unknown, hence the name arrival not known.
• Slash (/) in Sabre system is used to manually insert an ARNK or to rearrange the itinerary

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 Sample itinerary

*I«
1 PR 104M 30NOV 1 MNLSFO SS1 2200 1810 /DCPR /E
2 ARNK  How the passenger will travel from SFO to LAX is unknown
3 PR 103M 31DEC 4 LAXMNL SS1 2110 0430 02JAN 6 IDL /DCPR /E

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Automatic ARNK insertion Zero<AA> ØAA

Insert ARNK manually Slash<Segment Number><A> /2A

Note: ARNK will be

Re-arrange segments within
the itinerary
inserted after segment 2
Slash<Segment /0/3
Number><Slash><Segment
Number> Note: System will move
SEGMENT 3 after segment
Ø

ITINERARY FIELD: INCREASE / DECREASE NUMBER OF SEAT

Increase or decrease the number of seat sold is allowed on PNR that is not saved yet.
 It is subject to availability of seats

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Increase or decrease the Comma<Correct Number of Seat(s)> ,3

number of seat(s) Note: Do not perform this
entry if the sale tag shows
/TAXX

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 PASSENGER NAME RECORD: NAME FIELD
This field must contain the complete name of the passenger to be printed on the ticket. The name must
be entered just as it appears on a passport or the travel document.
• The number of names must equal the number of seats booked in the PNR (e.g. 1 adult or
child is equivalent to 1 seat)
• A special entry is made for infants not occupying a seat to inform the airlines that they will be
traveling. Infants must not be included in the seat count.
• DASH (–) is the function identifier of name field
• The last name (surname or family name) must have at least 2 characters (e.g. GO) and at
least one letter for the first name. For passengers with single character last name, call the
airline for instruction
• Sabre accepts 62 characters but will only display up to 58 characters in the name field.
However, some airlines may have character limitation and will not accept more than 29
letters
• Sabre will not accept punctuations of any kind such as hyphen (dash) or dot. Adding spaces
may be omitted as this will be counted as one character
• Do not include honorific title such as Senator, Congressman, Mayor, Attorney etc.
• Ages of child & infant must be included in the PNR. Otherwise, system will assume ADT
type (default) in the absence of age data.

NAME FIELD: TRAVEL TERMINOLOGY

Passenger A traveler on a public or private transportation other than the
pilot or crew
Adult A person who has reached his 12th birthday on the date of
commencement of travel
Child A person who is between 02 to 11 years old

Infant A person who is between 1 month up to 23 months old;

also known as Lap Passenger
Free Independent Traveler (FIT) Refers to a reservation with 1 up to 9 passengers in a PNR

Group Inclusive Tour (GIT) Refers to a reservation that consist of 10 or more

passengers traveling together

Note: Call the airline concern for the required minimum

number of passengers to be considered GIT. This must be
booked directly with the airline and NOT in Sabre

Sabre Basic Reservations – Chapter 2: Passenger Name Record (PNR)

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 NAME FIELD: ADULT PASSENGER (ABOVE 12 YEARS OLD)

If a passenger is 12 year old and above, book them as ADULT (ADT).

• Age is NOT required as system will classify them as adult
• Title is mandatory for some airlines. Use MS (female) or MR (male)
• Use *N to display only the name field
• Use *A to display the complete PNR fields
 For passengers with name suffix (JR, III etc.), call the airline for instruction

FUNCTION FORMAT ENTRY SAMPLE ENTRY

To add the complete DASH<Last –STAMARIA/JODIEMS

name of adult Name><Slash><First
Name><Title>

NAME FIELD: CHILD PASSENGER (Ø2 TO 11 YEARS OLD)

A passenger who is from Ø2 to 11 years old base on the date of commencement of travel is considered
child (CHD) passenger and must have an individual seat reservation.
• Age is required in the reservation for the system to classify the person as child. Otherwise
it will be flagged as ADT. Do not use fictitious age.
• Title is mandatory for some airlines. Use MIST (female child) or MSTR (male child). For
SQ, use MISS (source: Raylene of SQ Reservation Office 3/27/18)
• Date of birth is required in every PNR with child passenger
 Add the complete DOB in the General Facts field
 Use 3 as General Facts function identifier
 Display the SSR DOB information using *P3S
• Use *N to display the name field
• Use *A to display the complete PNR fields

Sabre Basic Reservations – Chapter 2: Passenger Name Record (PNR)

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 FUNCTION FORMAT ENTRY SAMPLE ENTRY

To add the complete DASH<Last Name><Slash><First –PADAMA/ANDREWMSTR*CØ6

name of child Name><Title><Asterisk><C><Age>
To add the complete 3<CHLD><Slash><Date of Birth in 3CHLD/1ØMAY123.1
date of birth in DDMMMYY format><Dash><Name Note: 3CHLD information is
General Facts field Number of Child> Itinerary dependent thus should
only be added if the itinerary is
present

NAME FIELD: INFANT PASSENGER (Ø1 TO 23 MONTHS OLD)

A passenger who is from Ø1 to 23 months old base on the date of commencement of travel is
considered infant (INF) passenger and must NOT have a seat reservation.
• There should be a –I/ before the last name to be treated as INFANT WITH NO SEAT
passenger
• Age is required in the reservation for the system to classify the person as infant. Otherwise
it will be flagged as ADT. Do not use fictitious age
• Infant cannot be the first passenger in the PNR. Ranking should always be ADT/CHD/INF
• Title is mandatory for some airlines. Use MIST (female infant) or MSTR (male infant). For
SQ, use MISS (source: Raylene of SQ Reservation Office 3/27/18)
• Complete name and date of birth are required in every PNR with infant passenger
 Use the General Facts field to add the name together with the DOB
 Copy & paste the complete name (except the age) to ensure mirror image
information
 Use 3 as General Facts function identifier
 Display the SSR DOB information using *P3S

FUNCTION FORMAT ENTRY SAMPLE ENTRY

To add the DASH<I><Slash><Last –I/ADAMS/JACOBMSTR*I19

complete name of Name><Slash><First
infant Name><Title><Asterisk><I><Age>
To add the 3<INFT><Slash><Last 3INFT/ADAMS/JACOBMSTR/28DEC
complete name & Name><Slash><First 161.1
date of birth in Name><Title><Slash><Date of Note: 3INFT information is Itinerary
General Facts field Birth in DDMMMYY dependent thus should only be
format><Dash><Name Number of added if the itinerary is present
Adult Companion>

Sabre Basic Reservations – Chapter 2: Passenger Name Record (PNR)

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 NAME FIELD: LAST NAME AND FIRST NAME MODIFICATION

Name modification is possible as long as the PNR is not yet saved.

• For ended PNR, do not perform name change unless there is an airline authorization
• Some airlines may not allow you to change the last name, first name or even the title. It is
suggested to cancel the old booking and create a new one or call the airline for instruction
• If you need to change the LAST NAME, call helpdesk for assistance
• Following airlines do not allow name change:
5H/AC/AF/BG/DL/EK/GF/IC/JL/KU/LH/LX/LY/MH/MS/NX/OZ/PG/PX/QF/QR/RG/SV/TG/UL/
Chinese Domestic Carriers CA/MU/CZ/CJ/SZ/WH/MF/3Q

For PR only:
• Domestic bookings, email any valid government ID; for international bookings, email the
passport copy to helpdesk.tnph@sabretn.com.ph. This will be forwarded to PR Helpdesk for
approval
 First name policy – un-ticketed PNR with 1 to 2 letters discrepancy (e.g. MAE to
MAY), agents may change the first name without calling Helpdesk

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Change FIRT NAME Dash<Name Number><Change –4.1¤JOHNANDREWMSTR

Symbol><Correct First
Name><Title>
Change LAST NAME Dash<Name Number (do not 2¤REVILLAME/JODIEMS
Note: First name must also include .1)><Change
be included in the entry
Symbol><Correct Last
Name><Slash><Correct First
Name><Title>
Delete complete name Dash<Name Number><Change –1.1¤
Symbol>

Sabre Basic Reservations – Chapter 2: Passenger Name Record (PNR)

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 NAME FIELD: AGE MODIFICATION

Changing the age of the child or infant does not require any airline authorization but agents are required
to update the 3CHLD or 3INFT information.

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Change the age of Dash<Name Number><Change –2.1¤*CØ4

CHILD Symbol><Asterisk><C><Correct
Age>
Change the age of Dash<Name Number><Change 5.1¤*I22
INFANT Symbol><Asterisk><I><Correct
Age>
Remove age Dash<Name Number><Change –2.1¤*
Symbol><Asterisk>

NAME FIELD: AGE MODIFICATION

All Filipinos going abroad are required to pay the Philippine Travel tax (PH tax). Those who will
purchase first class tickets are required to pay PHP2,700 while for business and economy classes,
collect PHP1,620.
• Passengers who are exempted from this tax are: OFW, seamen, foreign temporary visitors,
infants who are Filipino national, diplomats/government officials travelling on official trip.
They must secure Tax Exemption Certificate (TEC), Overseas Employment Certificate
(OEC for OFW) or Electronic Receipt (ERCPT for seaman). The foreign temporary visitors
must submit a copy of their passport with latest arrival record
• Passengers who can avail of the PH tax discount are: children (2 to 11 years old) who are
Filipino national, OFW dependents and media personnel. They have to secure a Reduce
Travel Tax certificate (RTT) to qualify for the discount
 Non-IATA agency must submit any of these documents to the ticketing agency (IATA
agency)
 IATA agents are expected to input in the PNR the TEC or RTT number, including PTA356
(which is available exclusively for the IATA agents)

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Add the document number Dash<Name Number><Change –4.1¤*PTA356

(OEC, TEC, ERCPT, RTT Symbol><Asterisk><Document Note: It is suggested to save the
or PTA356) Code><Document Number> PNR before you add the document
number

Sabre Basic Reservations – Chapter 2: Passenger Name Record (PNR)

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 PASSENGER NAME RECORD: TICKETING FIELD

The ticketing field is used to store information about ticketing arrangement. It will indicate that the
passenger has a ticket or a deadline date has been established for ticketing.
• 7 is the function identifier of Ticket Option Field followed by TAW (Ticketing At Will)
• Use *T to display only the deadline information
• Sabre will place all bookings on Queue 9 based on the indicated date in the PNR. This will
give the travel agents time to review the PNR and will be reminded of the deadline
• Some airlines may consider the initial date that you assigned in the PNR. Sometimes they
will send a new ticketing deadline date through General Facts field (as SSR ADTK)
 Make sure that the ticketing field is ALWAYS updated to avoid robotic flight
cancellation
 Use the same entry format to update the ticketing field

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Add the deadline 7<TAW><Date><Slash> 7TAW31AUG/

Add the deadline with 7<TAW><Date><Slash><Time Limit> 7TAW31AUG/1400

time limit

PASSENGER NAME RECORD: PHONE FIELD

Another mandatory part of the PNR is adding the agency telephone number. In this field, the first line
must show the agency phone number to ensure that you will be the contact with the airline if changes
are necessary.
• 9 is the function identifier of Phone Field
• To make it easier for the travel agents, Sabre has programmed the agency contact details in
F1 key to easily add it to the PNR. Simply press F1 and add your name. This will not just
append the telephone number of the agency but also the complete address and the remarks
field
• Use *P9 to display only the phone field
• Passenger contact numbers should be added in the General Facts field

Sabre Basic Reservations – Chapter 2: Passenger Name Record (PNR)

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 FUNCTION FORMAT ENTRY SAMPLE ENTRY

Add the agency phone 9<Agency Telephone 96328483890A/Sabre

number manually Number><Dash><A><Slash><Compl Travel Network/Amanda
ete Agency Name><Slash><Agent
Name>
Delete the contact 9<Line Number><Change Symbol> 92¤
information

PASSENGER NAME RECORD: RECEIVED FROM FIELD

Each time a reservation is created or updated, the name of the person requesting for the action must be
recorded in this field. We can also include the name of travel agent who initially created the PNR or
assisted the client.
• 6 is the function identifier of Received From Field
• Use *P6 to display the signature line
• This field cannot be overridden after End Transaction

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Add the client’s name 6<Agent Name><Slash><Client 6MALOU/HERICA

including agent name Name>

 The time underneath the Received From field is based in Tulsa, Oklahoma’s local time. To
get the equivalent time in Manila, PH time use:

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Convert TUL time to T<Change Symbol><ET><Local Time T¤ETØ335TUL/MNL

MNL Set in the PNR><TUL><Slash><MNL

Sabre Basic Reservations – Chapter 2: Passenger Name Record (PNR)

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 END TRANSACTION
After all the mandatory information are entered, the last step is to End the Transaction. This is the term
used which means to save the PNR. This is important to inform the airlines of the flight reservations
that you made.
• Upon End Transaction, Sabre will validate the content of your PNR (e.g. 5 mandatory fields,
including CHLD and INFT details)
• Any missing information (mandatory fields) will result in an error response. Agents are
expected to supply the missing information before trying to save again
• Every PNR will have a unique Sabre record (six (6) alpha characters) and an airline record
locator ( six (6) alpha-numeric characters)

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Save the PNR E E

Note: System will auto- Note: If this is used, agent
ignore the booking must retrieve the PNR (refer to
page 25) using:

SABRE RECORD
*<Sabre Record> (e.g.
*JCRGIM)

PASSENGER’S LAST NAME

*–LASTNAME/FIRSTNAME
Save & Redisplay the E<R> ER
PNR Note:
 Sabre record is immediately
appended (no airline record
yet)
 Agents are required to
refresh the PNR to
generate the airline record
Refresh the PNR I<R> IR
 This is the continuation
entry after ER is performed.
It will refresh the PNR
 DO NOT perform
when there is an error
after ER
 Use IR whenever
“SIMULTANEOUS
CHANGES TO THE
PNR” is encountered

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 PNR RETRIEVAL
Retrieval is a term used to access any information from the computer’s memory. Only those PNR that
are successfully saved can be retrieved in Sabre.
FUNCTION
Basic retrieval by last
name (may also include
the first name of the
passenger)
Retrieval by last name
(may also include the first
name of the passenger)
including the first
outbound routing
Retrieval by Sabre record
locator
Retrieval using the airline
record locator (a.k.a.
Secondary Retrieval)
Note:
 It allows the agent to
view the PNR as seen
in the airline system
 Applicable only on
selected airlines
Sabre Basic Reservations – Chapter 2: Passenger Name Record (PNR)
(LUD: Feb.2018) Page / 24
FORMAT ENTRY SAMPLE ENTRY
<Asterisk><Dash><Last Name> *−RAMIREZ
OR
<Asterisk><Dash><Last Name> *−RAMIREZ/ANDREA
<Slash><First Name>
Note: To select one PNR from the
list, simply point & double click the
number
<Asterisk><Cross of *¥−RAMIREZ
Lorraine><Dash><Last Name>
OR
<Asterisk><Cross of *¥−RAMIREZ/ANDREA
Lorraine><Dash><Lastname>
<Slash><First Name> Note: To select one PNR from the
list, simply point & double click the
number
<Asterisk><Sabre Record locator> *WJREWQ
<Change><Q><airline ¤QCX/*H42FDIU
code><Slash><Asterisk><airline
record locator>
FOR AIR INDIA (AI) ¤ZAI/*GM3JR4
<Change><Z><airline
code><Slash><Asterisk><airline
record locator>
FOR ALITALIA (AZ) ¤QAZ/ZZ*AP4WP3
<Change><Q><airline
code><Slash><ZZ><Asterisk>
<airline record locator>
FOR ALL NIPPON AIRWAYS (NH) ¤QANA/*BV23NH
<Change><Q><3-letter airline
code><Slash><Asterisk>
<airline record locator>
 BOOKING STATUS CODES (AFTER END TRANSACTION)
HK Holds confirmed status (officially confirmed)

HL Holds waitlist status; no confirmation

UC Unable to Confirm; airline is unable to accept the booking therefore the

segment(s) must be cancelled and rebook or request an alternate flight
PN Pending Need (awaiting for airline’s reply); do not cancel & rebook

HX Cancelled booking; airline cancelled the flight(s) due to dupe reservation,

lapsed deadline, NOOP, etc.; segment(s) must be manually cancelled by
the agents to avoid charges
 Do not reinstate the booking using the same record because it is
considered DEAD PNR
NO Cancelled booking; airline cancelled the flight(s) due to no action taken by
the agents; segment(s) must be cancelled by the agents to avoid charges
 Do not reinstate the booking using the same record because it is
considered DEAD PNR
HN Holds Need

KK Airline has confirmed the request due to the availability of the seats in
their inventory; the original booking status in Sabre was PN
KL Airline has confirmed the waitlisted segment(s) due to availability of the
seats in their inventory
TK It means the booking is still confirmed but there are changes in the
current flight (could be the ETD, ETA, Equipment etc.)
TL It means the booking is still waitlisted but there are changes in the
current flight (could be the ETD, ETA, Equipment etc.)
UU Airline has put the requested segment on waitlist; the original booking
status in Sabre was PN
US Unable to sell. Airline is unable to accept the booking because the flight
is closed for confirmation; passenger has been put to waitlist status
SC Schedule change for confirmed segments (time/flight number/routing)

UN Unable to accept the booking due flight is not operational (NOOP)

RR Reconfirmed segment

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 AUTO-UPDATE THE PNR STATUS
Auto-update entry must be performed every time a new PNR status code is received (e.g. TK, TL, KK,
KL, HX, NO etc.). Sample scenarios where auto-update is applicable:
• When the previous booking status is waitlisted (HL) and becomes confirmed (KL)
• When airline send a ticketing deadline message, other important reminder or INFT
acknowledgment in General Facts field (e.g. ADTK, OTHS, INFT etc.)
• When airline confirms the Special Service Request such as meal, generic seat, wheelchair
etc.

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Auto-update the PNR <End><Work><Redisplay> EWR

status

SYSTEM VALIDATION
Every time a PNR is saved, Sabre validates the content of the booking. If the required items are
missing, Sabre will not end the PNR but will demonstrate one or more reminders. Agents are expected
to supply the missing information before the system allows you to save the booking.

SYSTEM ERROR – FIVE MANDATORY FIELDS

Unable to End Transaction – No Agents are required to retrieve the PNR (page 24)
PNR Present In Work Area • Use the Sabre record (*JCRWMP)
• Use the name of the passenger (*–SILVERIO/DEMY)

Need Name in PNR to Complete Add the name of your passengers (page 17-18)
Transaction

Itinerary Required to Complete Step1: Availability (page 6-7)

the Transaction
Step2: Book / Sell (page 12)

Need Received From Field – use 6 Add the travel agent and client’s name (page 22)

Need Phone Field – use 9 Press F1 (page21)

Need Ticketing/Timelimit – use 7 Add the ticketing deadline (page 21)

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 SYSTEM ERROR – SEAT SOLD CHECK
Number of Names Not Equal to
Reservations
Nbr of Names/Reservations
Not Equal No Res Allowed for
Infant name
Infant details required in SSR –
enter 3INFT/
Duplicate Segment Check:
Segments 01 and 03 are
duplicates – Please Cancel
Verify Order of Itinerary Segments
– Modify or End Transaction
Minimum Conxx Time Seg 01 at
LAX 3.00
Ticket/Timelimit Must Precede
Travel Date – Update Ticket Field
*IM and Cancel Unable Segments
Sabre Basic Reservations – Chapter 2: Passenger Name Record (PNR)
(LUD: Feb.2018) Page / 27
Number of names who will occupy the seats must match the
number of seats that you booked. May do:
• Increase or decrease the seats (page 15)
• Add or delete the passenger name (page 17-19)
• Infant should not be counted as sitting passenger. Apply
increase or decrease command (page 15)
• Must add 3INFT due not present in the PNR (page 18)
• Incomplete number of SSR INFT (each live segment must
have an equivalent SSR INFT item). Re-input 3INFT
entry (use either CTRL + arrow up to recall the entry)
Must cancel the duplicate segment (page 14)
Either there is a gap in the itinerary or incorrect departure
date range.
• Insert ARNK automatically (page 15)
• Check the departure date and apply the rebooking
process (page 14)
It means that the minimum connecting time for the specified
city is not met.
• In the example response, the layover time in LAX (as
transit city) should be at least 3HRS
• Rebooking must be applied (page 14)
• To check the minimum connecting time required: T*CT–
LAX/PRAA (where LAX is the connecting city; PR and AA
are transporting carriers)
The current assigned deadline falls after the first leg
departure. It must be changed to an earlier date
• Update TAW field (page 21)
Simply follow the system’s instruction to do an *IM.
• If there is no itinerary status update (e.g. UN or UC),
repeat the save entry (E or ER)
• If one of the segments becomes UC, apply cancel and
rebook (page 14)
 HANDS–ON PRACTICE
Instructions:
Use the given scenario to create a complete PNR. Adjust the departure date if the flight is fully booked
or waitlist closed. End the PNR properly and write the Sabre record locator. Given names (first or
surname) must be followed unless otherwise you are asked to provide your own.

Exercise 1:
Naj of CSJL called to book Gabriel and Adrian to the following cities. Assign the deadline 7 days from
now.

DEP DATE FROM TO AIRLINE BOOKING PREFERRED

CLASS
07 MMM Manila (MNL) Nadi (NAN) KE H None

11 MMM Nadi (NAN) Port Vila (VLI) FJ H None

18 MMM Port Vila (VLI) Brisbane NF Y None

(BNE)
22 MMM Sydney (SYD) Manila (MNL) PR S Straight

Exercise 2:
Mr. Vikram (first name of your client) is one of the frequent travellers of a multinational company. He
together with his wife and a 12 month old baby (born 12MARYY) would like to go to the US. Complete
the booking with all the mandatory information and assign your ticketing deadline 7 days from today.

DEP DATE FROM TO AIRLINE BOOKING PREFERRED

CLASS
04 MMM Manila (MNL) San Francisco PR S None
(SFO)
10 MMM San Francisco Phoenix (PHX) AA M ETD between 6
(SFO) to 9am
16 MMM Phoenix (PHX) Kansas City AA M ETD evening;
(MCI) straight flight
22 MMM Chicago (ORD) Manila (MNL) KE H None

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 Exercise 3:
A famous local celebrity will join a triathlon to be held in Asia and will bring along his/her road manager,
a personal assistant & a 7-year old child (born 31AUGYY). Complete the booking with all the
mandatory information and assign your ticketing deadline 7 days from today.

DEP DATE FROM TO AIRLINE BOOKING PREFERRED

CLASS
10 MMM Manila (MNL) Singapore PR B Early AM
(SIN) departure
15 MMM Phnom Penh Seoul Incheon KE H Straight
(PNH) (ICN)
20 MMM Seoul Incheon Tashkent KE H Straight
(ICN) (TAS)
25 MMM Tashkent (TAS) Manila (MNL) KE H None

Sabre Basic Reservations – Chapter 2: Passenger Name Record (PNR)

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 END OF CHAPTER 2
TRAINING WORKBOOK

Sabre: Basic Reservations

Edition 1.0
© 2015 Sabre Inc. All rights reserved

This documentation is the confidential and proprietary intellectual

property of Sabre Inc. Any unauthorized use, reproduction,
preparation of derivative works, performance, or display of this
document, or software represented by this document, without the
express written permission of Sabre Inc. is strictly prohibited.

Sabre, the Sabre logo design, Format Finder help system, and
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