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TEMPORARY ASSISTANT-ICT SERVICE DESK

The Capital Markets Authority is a statutory agency charged with the responsibility of
regulating and developing an efficient capital market in Kenya. The Authority invites
applications for the following position:

TEMPORARY ASSISTANT – ICT SERVICE DESK– 1 POSITION

The job holder will be reporting to the Senior Officer, ICT Infrastructure and will be responsible
for for providing basic level technical support, logging and assignment of all helpdesk requests
received for timely resolution and support.

Contract Period: 6 Months

The key responsibilities for the position:

1) Manning the organizations IT help desk and responds to user requests for assistance;
2) Installing and configuring computers, monitoring, network equipment and peripherals
such as printers, scanners and related hardware;
3) User account management i.e., user creation for various systems;
4) Troubleshooting problems with computer systems, including troubleshooting hardware
network and peripheral equipment problems; undertaking repairs and corrections where
required;
5) Acting as a technical resource in assisting users to resolve problems with Applications,
equipment and data;
6) Troubleshooting and resolving hardware, software, and connectivity problems,
including user access and component configuration;
7) Hardware warranty management and vendor liaison;
8) Computer Equipment Inventory documentation and maintenance; and
9) Recording and maintaining hardware and software inventories, site and/or server
licensing, and user access and security.

Minimum Qualifications & Experience

1. Bachelor’s degree in Information Technology/Computer Science or its equivalent;

2. Minimum of 6 months of relevant experience in ICT end-user support is an added
Advantage;and
1
 3. A professional certificate in any ICT related course will be an added
advantage.

Key skills, Knowledge & Competencies

a) Ability to clearly communicate issues both orally and in writing;
b) Ability to prioritize work and meet deadlines;
c) Ability to act with integrity when under pressure; and
d) Ability to apply new technical and business information on assigned tasks.

Please Click Here and apply. Applications should be received on or before 29 September 2023.

Note: Please provide complete and accurate information as per the instructions provided in
the e-recruitment portal. Only shortlisted candidates will be contacted for interviews.

“Capital Markets Authority is an Equal Opportunity Employer. Persons with disabilities are
encouraged to apply”.

THE CAPITAL MARKETS AUTHORITY DOES NOT CHARGE A FEE AT ANY STAGE OF THE
RECRUITMENT PROCESS.