Introduction Computer Systems Servicing NC II
Uploaded by
MM Ayehsa Allian SchückIntroduction Computer Systems Servicing NC II
Uploaded by
MM Ayehsa Allian Schück- Introduction
- Content Standards
- Performance Standard
- Relevance of the Course
- Opportunities in CSS as a Career
- Basic Concepts of CSS
- Competencies Overview
INTRODUCTION
Content
Introduction
Basic concepts in computer systems servicing
Relevance of the course
Career opportunities
Content Standards
The learners demonstrate an understanding of the basic
concepts and underlying theories in computer systems
servicing
PERFORMANCE STANDARD
The learners shall be able to demonstrate common
competencies in computer systems servicing as
prescribed by TESDA Training Regulations
LEARNING COMPETENCIES
The learners…
1. Explain basic concepts in computer systems servicing
2. Discuss the relevance of the course
3. Explore career opportunities in computer systems
servicing
Relevance of the Course
In a world where almost every activity is assisted by
technology, it’s no wonder that most business ventures
are somewhat related to information technology.
One of the businesses that was able to make its mark is
computer hardware servicing.
Relevance of the Course
This is an industry whose main line of business is to
sell computer hardware systems and components, as
well as servicing in the installation of computer
systems and networks
Relevance of the Course
The important topics that will be discussed in this course are as
follows:
1. Basic concepts of CSS business – this will tackle all the
necessary information and facts about a computer hardware
servicing business.
2. Opportunities in a CSS business– this will discuss the different
prospects that are available for a CSS business.
3. Assess your own CSS competencies – being able to assess one’s
competencies will help determine whether an aspiring
entrepreneur in the CSS business will be able to manage it
correctly.
4. Assess the practitioner’s CSS competencies – this refers to the
CSS knowledge and skills of those people who are already
engaged into a similar line of business that an aspiring
individual would want to venture.
Relevance of the Course
The important topics that will be discussed in this course are as
follows:
1. Compare the practitioner’s CSS Competencies – this topic discusses
the careful comparison of the CSS competencies an individual
possess with those of an actual practitioner in the same line of
business.
2. Aligning of your CSS competencies – this topic is intended to
streamline whatever CSS competencies an individual possesses to
fully utilize them in establishing a computer hardware servicing
business.
The above mentioned topics explains how relevant this course is
in the establishment of a computer hardware servicing business. An
individual who is determined to come up with a CSS business that will
surely be successful must be able to grasp the ideologies and principles
that will be discussed in this course.
Topic:
Relevance of the Course
1. True or False: The hardware needs maintenance
services to repair normal wear and tear and emergency
services.
2. True or False: All data processing equipment will have
some degree of failure.
3. True or False: Network infrastructures don’t need
maintenance.
4. True or False: Software suffers “wear and tear.”
Topic:
Relevance of the Course
5. True or False: Repair calls tend to occur only most
frequently when the equipment item is approaching
the end its useful life.
6. True or False: A person who has achieved Computer
Systems Servicing National Certificate Level II
Qualification is competent to be a computer service
technician or a computer repairman.
Topic:
Relevance of the Course
7. True or False: Correcting defects or “bugs” is one of
the major and most immediate reasons to provide for
hardware maintenance.
8. Upon the completion of this course, you are expected
to: 1) install computer systems and networks; and 2)
diagnose and troubleshoot computer systems.
Topic:
Relevance of the Course
9. True or False: Software also needs maintenance.
10. True or False: Learners of hardware servicing are a
crucial link in the emergency response process.
Opportunities of Computer
Systems Servicing NC II as a Career
The Computer Systems Servicing National
Certificate Level II (NC II) Qualification consists of
competencies that must have to allow making a
diagnosis and troubleshooting problems in PC
systems, software, restoring parts, and making the
system back to normal function. A person who has
achieved this qualification is competent to be a
computer service and repair technician.
Opportunities of Computer
Systems Servicing NC II as a Career
The demand for computer service and repair
technician is growing in every organization and
industry.
For many, this is the entry point for a career in the
computer/information field. The responsibilities of a
computer service and repair technician include a
variety of duties.
Most companies that employ someone with this title
expect the technician to have basic across-the-board
knowledge of concepts in the computer electronics
field.
Opportunities of Computer
Systems Servicing NC II as a Career
Some of the tasks are hardware repair and installation;
software installation, upgrade and configuration; and
troubleshooting client and/or server problems. Today’s
technicians are capable of viewing desktop and
sharing control of mouse and keyboard through
remote assistance.
Opportunities of Computer
Systems Servicing NC II as a Career
Because the computer field is changing rapidly,
technicians must work to remain abreast of current
technology and become aware of future developments.
Computer service and repair technicians generally
work with a variety of users, which require expert
people skills, especially the ability to work with groups
of nontechnical users.
Opportunities of Computer Systems
Servicing NC II as a Career
Work Activities
You would refurbish, maintain, and install computer systems and
equipment as a computer service and repair technician.
Your everyday job would consist of the following:
1. Setting up new IT systems
2. Improving existing hardware and software
3. Going to see home users to fix their PCs and other defective
equipment
4. Testing systems to ensure that they are working in good condition
5. Servicing peripherals like printers, scanners, and other office
equipment
6. Preparing cost estimates
7. Performing routine administration, like managing staff ROTAs.
Opportunities of Computer Systems
Servicing NC II as a Career
Conditions
Your job would require travelling to go to see clients on
site as a field technician. You would be assigned at an
office but would expend time with staff at their
workplaces in an IT support department.
Opportunities of Computer Systems
Servicing NC II as a Career
Skills, Interests, and Qualities
You should possess the following skills, interests, and
qualities to become a computer service and repair technician:
1. Profound knowledge of hardware, commonly used
software, and operating systems
2. Excellent skills in communication and customer service
3. Superb problem-solving skills
4. Patient and systematic approach
5. Capable to meet deadlines
6. Motivation to keep abreast with IT developments
7. Deep understanding of electrical safety issues
Opportunities of Computer Systems
Servicing NC II as a Career
A person who has achieved the Computer Hardware
Servicing National Certificate Level II (NC II)
Qualification is competent to be a computer service
and repair technician.
The demand computer service and repair technician is
growing in every organization and industry. For many,
this is the entry point for a career in the
computer/information field.
You would refurbish, maintain, and install computer
systems and equipment as a computer service and
repair technician.
Opportunities of Computer Systems
Servicing NC II as a Career
Having the knowledge and competencies in computer
systems servicing can land an IT professional on wide
variety of careers. Listed below are the job opportunities
in computer systems servicing:
Computer Service
Technical Support Staff
Computer Repairman.
CSS
Topic:
The Opportunities in CSS as a
Career
True or False
1. A person who achieved the Computer Systems
Servicing NC II Qualification is competent to be a
computer service technician or a computer
repairman.
2. CSS is the entry point for a career in the
computer/information field
Topic:
The Opportunities in CSS as a
Career
True or False
3. Because the computer field is changing rapidly,
computer service and repair technicians must work to
remain updated in current technology and become
oblivious of future developments
4. Today, computer service and repair technicians are
capable of viewing desktop and sharing control of
mouse and keyboard through remote assistance.
Topic:
The Opportunities in CSS as a
Career
True or False
5. Most companies that employ computer service and
repair technicians expect the technicians to have basic
knowledge in computer electronics
6. A computer service and repair technicians should
have an awareness of electrical safety issues
Topic:
The Opportunities in CSS as a
Career
True or False
7. In an IT support department, your job would involve
travelling to visit clients on site
8. Computer service and repair technicians generally
work with a variety of users.
Topic:
The Opportunities in CSS as a
Career
True or False
9. A computer service and repair technicians should be
timid.
10. A computer service and repair technicians should
have the ability to meet deadlines.
Basic Concepts of Computer
Systems Servicing NC II
This course is designed to develop knowledge, skills,
and attitudes of a Computer Service Technician in
accordance with industry standards.
COMPUTER SYSTEMS SERVICING
National Certificate II
Basic competencies
Common Competencies
Core Competencies
COMPUTER SYSTEMS SERVICING
National Certificate II
Basic competencies
• Participate in workplace
communication
• Work in a team environment
• Practice career professionalism
• Practice occupational health and safety
procedures
COMPUTER SYSTEMS SERVICING
National Certificate II
Common Competencies
• Apply quality standards
• Perform computer operations
• Perform mensuration and calculation
• Prepare and interpret technical drawing
• Use hand tools
• Terminate and connect electrical wiring
and electronic circuits
• Test electronic components
COMPUTER SYSTEMS SERVICING
National Certificate II
Core Competencies
• Install and configure computer systems
• Set-up Computer Networks
• Set-up Computer Servers
• Maintain and Repair Computer Systems
and Networks
Common questions
Powered by AINeglecting maintenance for network infrastructures can lead to significant disruptions in business operations. It increases the risk of network failures, which can cause downtime, data loss, and security breaches, ultimately affecting productivity and profitability. Regular maintenance ensures network reliability, performance, and security, supporting uninterrupted business processes .
Aligning one's CSS competencies with established practitioners is important because it ensures that an individual possesses the relevant skills and knowledge needed to succeed in the field. This alignment helps identify areas where additional training or development may be needed, fostering personal growth and improving service quality. It is also critical for establishing credibility and competitiveness in the industry .
Understanding and assessing competencies in computer systems servicing allows an aspiring entrepreneur to evaluate their own skills and areas for improvement, ensuring they are well-prepared to run a successful CSS business. This self-assessment helps in identifying gaps in skills, gaining necessary knowledge, tailoring services to market needs, and ultimately delivering high-quality solutions that meet customer expectations .
The course on Computer Systems Servicing contributes to understanding the relevance of technologies in business operations by highlighting the dependence of businesses on technology for efficiency and effectiveness. It discusses how servicing computer hardware systems and networks is fundamental to business continuity. The course provides insights into the essential role of technology in optimizing business processes and the opportunities available in the technology-driven marketplace .
Keeping abreast of current technology and anticipating future developments is crucial for technicians because the computer field is rapidly changing. This ensures that technicians remain relevant and effective in their roles, are able to address new challenges, and meet evolving customer needs. It also allows them to take advantage of new tools and methodologies that can improve service delivery .
Prospects in the computer systems servicing business include roles in hardware servicing, network installation, and IT support, which are all fundamental in today's technology-reliant business environment. Individuals can leverage their competencies by aligning their skills to meet industry standards, embracing continuous learning, adapting to technological advancements, and offering value-added services such as remote support and preventive maintenance to differentiate themselves in the marketplace .
Problem-solving skills are integral to the role of a computer service and repair technician as they must diagnose issues with computer systems, both hardware and software. These skills enable technicians to identify solutions to a variety of problems, ensuring systems function correctly and efficiently. Additionally, technicians must be able to address unexpected issues that arise while servicing systems, often requiring creative and effective solutions .
The Computer Systems Servicing NC II qualification provides individuals with the necessary competencies to diagnose and troubleshoot problems in PC systems, software, and components. This includes skills in hardware repair, software installation, and network setup, which are foundational for roles such as computer service technicians and technical support staff. Consequently, it serves as an entry point into careers in the computer/information field .
Customer service skills are vital for a computer service technician as they frequently interact with a variety of users, including non-technical individuals. Good customer service skills help in understanding client needs, communicating solutions clearly, and providing a positive service experience, which can foster customer loyalty and trust. It is crucial for diffusing difficult situations and ensuring client issues are resolved effectively .
Essential skills for a computer service and repair technician include knowledge of hardware and software, communication, customer service, and problem-solving skills. These enable technicians to effectively diagnose and resolve technical issues. Qualities such as patience and a systematic approach aid in thorough problem-solving and customer interaction. Staying motivated to keep updated with IT developments ensures competence in the face of technological advancements. These collectively enhance job performance and customer satisfaction .
