Department of Education

Region I
Schools Division I of Pangasinan
11
BAYAMBANG NATIONAL HIGH SCHOOL
SENIOR HIGH SCHOOL DEPARTMENT

Computer Systems
Servicing NCII
QUARTER 1 - MODULE 1 AND MODULE 2
APPLYING QUALITY STANDARDS

Prepared by:
Mrs. Jhoana Marie B. Tamondong
Mr. Vincent Ephraim D. Gabriel
ICT-CSS Teacher
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 INTRODUCTION TO COMPUTER SYSTEMS SERVICING NC II
 Basic concepts in computer systems servicing
 Relevance of the course
 Career opportunities
What is Computer Systems Servicing (CSS) NC II?
Computer Systems Servicing (CSS NC II ) is the upgraded version of
Computer Hardware Servicing (CHS NC II) qualification. During the late CHS,
the qualification was said to be of the NC II level, meaning that in a ranking
basis, it is the baseline level. Some competencies have the NC II, NC III, and
NC IV levels. CHS was given an NC II level because, well, for a fact, it was
not that difficult to pass, but still many students and/or even professionals
have fails.
Relevance of the Course
 In a world where almost every activity is assisted by technology, it’s no
wonder that most business ventures are somewhat related to information
technology.
 One of the businesses that was able to make its mark is computer
hardware servicing.
 This is an industry whose main line of business is to sell computer
hardware systems and components, as well as servicing in the installation
of computer systems and networks
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 The important topics that will be discussed in this course are as follows:
1. Basic concepts of CSS business – this will tackle all the necessary
information and facts about a computer hardware servicing business.
2. Opportunities in a CSS business– this will discuss the different
prospects that are available for a CSS business.
3. Assess your own CSS competencies – being able to assess one’s
competencies will help determine whether an aspiring entrepreneur in
the CSS business will be able to manage it correctly.
4. Assess the practitioner’s CSS competencies – this refers to the CSS
knowledge and skills of those people who are already engaged into a
similar line of business that an aspiring individual would want to venture.
 The important topics that will be discussed in this course are as follows:
1. Compare the practitioner’s CSS Competencies – this topic discusses
the careful comparison of the CSS competencies an individual possess
with those of an actual practitioner in the same line of business.
2. Aligning of your CSS competencies – this topic is intended to
streamline whatever CSS competencies an individual possesses to fully
utilize them in establishing a computer hardware servicing business.
The above mentioned topics explains how relevant this course is in
the establishment of a computer hardware servicing business. An individual
who is determined to come up with a CSS business that will surely be
successful must be able to grasp the ideologies and principles that will be
discussed in this course.
Opportunities of Computer Systems Servicing NC II as a Career
 The Computer Systems Servicing National Certificate Level II (NC II)
Qualification consists of competencies that must have to allow making a
diagnosis and troubleshooting problems in PC systems, software,
restoring parts, and making the system back to normal function. A person
 who has achieved this qualification is competent to be a computer service 7. Performing routine administration, like managing staff ROTAs.
and repair technician.
 The demand for computer service and repair technician is growing in
every organization and industry.
 For many, this is the entry point for a career in the computer/information
field. The responsibilities of a computer service and repair technician
include a variety of duties. Module 1 – APPLYING QUALITY STANDARDS
 Most companies that employ someone with this title expect the technician
to have basic across-the-board knowledge of concepts in the computer OBJECTIVES:
electronics field.
 Some of the tasks are hardware repair and installation; software At the end of this module, the learners shall be able to apply quality
Characteristic
standards in computer systems of common materials for increased security is also a great
servicing:
installation, upgrade and configuration; and troubleshooting client and/or
server problems. Today’s technicians are capable of viewing desktop and factor Materials.
1. Assess Quality of Received in the design and planning process. Evaluation of longevity
( TLE_IACSS912AQS-Ia-1)
sharing control of mouse and keyboard through remote assistance. 2. Assess own Work. (TLE_IACSS912AQS-Ib-2)
criteria and assessment of site environmental factors are vital to project
 Because the computer field is changing rapidly, technicians must work to 3. Engage in quality improvement. (TLE_IACSS9-12
planning. Specific knowledge AQS-Ic-3)
about the project and general common
remain abreast of current technology and become aware of future sense must dictate design and material selection. Although many
developments.
 Computer service and repair technicians generally work with a variety of LESSON 1 - Assess Quality of Received Materials
users, which require expert people skills, especially the ability to work
with groups of nontechnical users. The student must relate material properties to product and process
quality. These are the FACTORS that must be taken into consideration when
Work Activities choosing the right material for their components and assemblies:

You would refurbish, maintain, and install computer systems and 1. Selection of material
equipment as a computer service and repair technician.
Material selection is one of the most common tasks for design
Your everyday job would consist of the following: engineering. The ability to assess the material’s impact on the performance of
a product is crucial for reliable performance. Sometimes, buyers are also
1. Setting up new IT systems considering the label or name of the company which are producing great
quality of materials and are known in the market. Examples are the name HP
2. Improving existing hardware and software
for printer and Intel for some computer hardware.
3. Going to see home users to fix their PCs and other defective
equipment 2. Testing of material
4. Testing systems to ensure that they are working in good condition
5. Servicing peripherals like printers, scanners, and other office The testing of material properties is widely understood to be the key to
equipment obtaining data for a project, performing failure analysis, or understanding
6. Preparing cost estimates material interactions. Material testing also provides information on the quality
of incoming and outgoing products. Inspection test equipment and techniques
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are demonstrated for a wide range of materials and assemblies during the
class. This provides the participants with both knowledge of the common
failure modes.
3. Cost of material
The cost of material is also considered when buying or selecting
materials for a specific project. The amount may vary but never taken for
granted the quality and the reliability of the material. Will you buy material
which is less expensive but worst in quality? Will you buy material which you
cannot afford? People look for places which can meet their standards and
right cost for materials
Before planning and designing takes place, you should evaluate the
material options and system requirements. The CHARACTERISTIC of the
materials to be used for specific project must be:
 of good quality
This is the most important factor when choosing materials to buy.
Products with good quality are long-lasting and safe to use because
you know that it follows certain standards before being
commercialized.
 reliable
It means that you can be sure that it will perform its function well, will
operate safely and will give the best it could give.
 suitable for the application/purposes
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Choose the materials which are very necessary to make the project
possible. Making a list of products/materials to buy is a good trait of a
wise consumer. Products which are not to be used must be crossed
out.
 low cost
It doesn’t mean that you will choose for the less expensive one and
exclude the quality. Low cost means you can afford to buy the
materials without hurting your pocket and being assured of better
quality.
These are the things to be considered when:
A. Receiving Materials:
1. Match the packing slip to the items received and ensures that the
materials are destined on tour department.
2. That you are receiving the materials indicated on the purchase order
with regard to quantity and discount.
3. That the materials are in acceptable condition.
4. That terms regarding installation and/or set-up of equipment are met.
B. Receiving Reports
Whenever goods are received:
1. The person receiving the goods must document, using the
administrative software, that all goods were received for each requisition
before any payment can be made to the vendor.
 2. Any exceptions must be noted so that partial payments can be process
or defective goods can be returned.

C. Return of Merchandise

When the merchandise received is incomplete or defective, the

supervisor will return the materials to the supplier or to the store where it was
bought and make arrangements with the vendor for replacement.

D. Make an Inventory Report of the Materials

All materials received must be listed and be reported to monitor how

many materials are already on hand, purchased or damaged. Effective
management checks are an important means of providing assurance of the
integrity and security of the benefit processes. They are also useful in
identifying training needs; indicating possible weaknesses in procedure and
ensuring the section meets its accuracy target set for Best Value
Performance Indicators purposes.

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MODULE 1 - ACTIVITY 1

I. ENUMERATION.

1. What are the three FACTORS to be considered when choosing the right
material?
MODULE 1 - ACTIVITY 2
__________________________
DIRECTION: Choose 1 item you want to purchase based on the factors
__________________________ discussed in the lesson. State your reasons why you choose it.

__________________________ HP Deskjet 2620 EPSON L3110 3 in 1 Printer

Price: 3,705.00 Price: 7,500.00
Specifications: Specifications:
 Inkjet printer  Inkjet printer
2. What are the four characteristics of materials to be used for specific
 Print, scan, copy /  Print, scan, copy
project? Wireless  Dye ink print resolution: 5,760 x
 Printing resolution: 4800 x 1200 dpi 1,440
__________________________
color  Printing Resolution: 5760 dpi
__________________________  Print speed: 7.5 ppm Black and 5.5  Print speed: 33 ppm Blk / 15 ppm
ppm Color colour draft text
__________________________  Print size: up to Legal size  Print size: up to Legal size
 Scan and copy up to A4 size only  Scan and copy up to A4 Size
__________________________

CANON G1010 BROTHER DCP-T310 3IN1 Printer

Price: 4,800.00 Price: 7,900.00
3. What does Good Quality mean? Specifications: Specifications:
 Refillable inkjet  Inkjet printer
__________________________________________________________
printer  Print, scan, copy
__________________________________________________________  Print only  Print resolution: Up to 1,200 x
 Print resolution: 4800 x 1200 dpi 2,400dpi
__________________________________________________________
 Print speed: up to 8.8ipm (mono) /  Print speed: 12ipm
__________________________________________________________. 5.0ipm (colour)  Print size: A4, Letter, Executive, A5,
 Print size: up to Legal size A6

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 Item Chosen: Reasons:

MODULE 1 - PERFORMANCE TASK 1

Instructions:
In this activity, your teacher will serve as the assessor. You are
assigned as the Quality checker for the Month of September. Make a Log
Assessment Report (to be completed by the Quality checker)
Report and Assessment Report using the delivered items below. Make sure
you will record all the items listed and if they were in good condition or not. QUALITY CHECKER:
Write your answer on a sheet of paper.
TOTAL NO. IN
As a Quality checker, you will record the date of receipt, name of the TOTAL NO. OF
ITEM NAME GOOD COMMENTS
materials purchased, quantity, official receipt number, and sign your name ERRORS
CONDITION
afterwards. You will identify if the materials are in good condition or damage
and /or needing for replacements. This will be recorded on the Assessment
Report. After you have completed all the reports, the assessor will check if
you have provided all the data needed in the reports.

Log Report (to be completed by the Quality checker)

DATE QUANT SIGNA QUALITY

O.R. # ITEM NAME
RECEIVED ITY TURE CHECKER

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 3. Identify and isolate errors
4. Record information on the quality and other indicators of production
performance in accordance with workplace procedures
DELIVERED ITEMS Workplace Procedure is a set of written instructions that identifies the health
and safety issues that may arise from the jobs and tasks that make up a
1. – Sept. 9, 2020 - 5 Hard disk, 2 128MB SDRAM memory chips - Received system of work.
from Jun Salcedo (PC chain), OR #20256 - Found out that 1 Hard disk has
error need for replacement A safe working procedure should be written when:
 Designing a new job or task
2. – Sept. 9, 2020 – 10 Refill ink cartridge from STARINK Shop, OR# 5623  Changing a job or task
 Introducing a new equipment
3. – Sept. 9, 2020 - 10 PS/2 keyboard, 10 Optic mouse, 2 power supply -
 Reviewing a procedure when problems have been identified, example
Received from Allan Rivera (Octagon), OR#12544 - 3 defective keyboard
from an accident or incident investigation.
need replacement
The safe working procedure should identify:
 the teacher for the task or job and the students who will undertake the
4. – Sept.9, 2020 - 2 CD-Rom drive - Received task
from Jun Salcedo (PC Chain), OR#20400  the tasks that are to be undertaken that pose risks
 the equipment to be used in these tasks
 the control measures that have been formulated for these tasks
 any training or qualification needed to undertake the task
 the personal protective equipment to be worn
 action to be undertaken to address safety issues that may arise while
undertaking the task

Following certain procedures is very important to perform a given operation.

The table below shows different elements and their corresponding
performance criteria to be able to identify occupational health and safety
MODULE 2 LESSON 1 – ASSESS YOU OWN WORK
hazards, and assess risk, as well as follow instructions and procedure in the
Objectives: workplace with minimal supervision. The students will also be capable of
participating and contributing to OHS management issues.
At the end of this module, learners will be able to:
1. Identify and use documentation relative to quality within the prescribe
standard
2. Check completed work against workplace standards relevant to the
task undertaken
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1. Identify hazards and assess
risk.
2. Follow procedures and
strategies for risk control.
3. Contribute to OHS in the
workplace.
1.1 Identify hazards in the work area accordance with organizational
and during the performance of procedures
workplace duties. Work instruction may be:
1.2 Assess level of risk  Verbal
 Written
2.1 Report hazards in the work area to  In English
designated personnel according to  In a community language
workplace procedures  Provided visually eg. video,
2.2 Follow workplace procedures and OHS signs, symbols
work instructions for assessing and  and other pictorial,
controlling risks with minimal presentation, etc
supervision.
2.3 Whenever necessary, within the Controlling risks in the work area  Application of the hierarchy of
scope of responsibilities and may include control, namely:
competencies, follow workplace  Eliminate the risk
procedures for dealing with hazards  Reduce/minimize the risk
and incidents, fire and/or other through
emergencies  Engineering controls
3.1 Describe employee rights  Administrative controls
regarding consultation on OHS  Personal protective equipment
matters Reports identifying workplace  Face to face
3.2 Raise task and/or job specific OHS hazards may be verbal or written  Phone messages
issues with appropriate people in and may include:  Notes
accordance with workplace  Memos
procedures and relevant OHS  Specially designed report
legislative requirements forms
3.3 Contribute to participative Examples of OHS issues which  Hazards Identified
arrangement for OHS management in may need to be raised by workers
the workplace within organizational with designated personnel may  Problems encountered in
procedures and the scope of include: managing risks associated with
responsibilities and competencies hazards Clarification on
3.4 Provide feedback to supervisor on understanding of OHS policies
hazards in work area in line with and procedures
organizational OHS policies and Communication and
procedures consultation processes
3.5 Provide support in implementing
procedures to control risks in  Follow up on reports and
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 feedback.  Failure or refusal to follow instructions
 Effectiveness of risk controls in  Unwillingness to take responsibility ("passing the buck")
place  Insubordination
 Training Needs  Power games
Examples of contributions may  Recommendations on changes
B. Resistance to change
include: to work processes, equipment
or practices Listening to the  Unwillingness, refusal or inability to update skills
ideas and opinions of others in  Resistance to policy, procedure, work method changes
the team  Lack of flexibility in response to problems
 Sharing opinions, views, C. Inappropriate interpersonal relations
knowledge and skills  Inappropriate communication style: over-aggressive, passive
 Identifying and reporting risks  Impatient, inconsiderate, argumentative
and hazards  Destructive humor, sarcasm, horseplay, fighting
 Using equipment according to  Inappropriate conflict with others, customers, co-workers, supervisors
guidelines and operating
manuals. D. Inappropriate physical behavior
 Smoking, eating, drinking in inappropriate places
 Sleeping on the job
TYPES AND WORK-RELATED ERRORS  Alcohol or drug use
A. Quantity of work (untimely completion, limited production)  Problems with personal hygiene
1. Poor prioritizing, timing, scheduling  Threatening, hostile, or intimidating behavior
2. Lost time Tardiness, absenteeism, leaving without permission
Excessive visiting, phone use, break time, use of the Internet Misuse of
sick leave MODULE 2 - ACTIVITY 1
3. Slow response to work requests, untimely completion of assignments
4. Preventable accidents I. Write QN if the statement affects the quantity of work and QL if the
B. Quality of work (failure to meet quality standards) statement affects the quality of work. Write your answers on a 1 whole sheet
1. Inaccuracies, errors of paper.
2. Failure to meet expectations for product quality, cost or service
3. Customer/client dissatisfaction ______ 1. Poor scheduling of work
4. Spoilage and/or waste of materials ______ 2. Failure to meet expectations for product quality, cost or service
5. Inappropriate or poor work methods ______ 3. Customer/client dissatisfaction
______ 4. Preventable accidents
Work Behavior Which Result in Performance Problems ______ 5. Misuse of sick leave
A. Inappropriate behavior (often referred to as "poor attitude") ______ 6. Tardiness
______ 7. Slow response to work requests
 Negativism, lack of cooperation, hostility ______ 8. Break time
______ 9. Excessive visiting
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______ 10. Spoilage and/or waste of materials
II. Write TRUE if the statement is correct and FALSE if the statement is
wrong.
__________ 1. Poor attitude results in performance problem.
__________ 2. A safe working procedure should be written when retrieving
old tasks.
__________ 3. Preventable accidents may affect the quantity of work.
__________ 4. Following certain procedure is very important in performing
given operation or to a given event.
__________ 5. Safe working procedure should not identify the tasks that are
to be undertaken that pose risks.
III. What is Workplace Procedure?
_____________________________________________________________
_____________________________________________________________
____________________________________________________________.
MODULE 2 LESSON 2 - ENGAGE IN QUALITY IMPROVEMENT
Standards are sets of rules that outline specification of dimensions,
design of operation, materials and performance, or describe quality of
materials, products or systems. These standards should cover the
performance expectations of the product for particular application. The intent
of standards is to provide at least minimum quality, safety or performance
specifications so as to ensure relatively uniform products and performance,
and to remove ambiguity as to the suitability of certain commercial products
for particular applications. Following standards may reduce the risk of error in
working.
Specific quality standards for:
1. Hardware
The durability of the work depends on the quality of its component
parts and the assembly skills of those who install it. If the best-quality
products or hardware are used but are installed incorrectly, the system will be
a failure.
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The application of suitable hardware and products must be supported
by adequate levels of training of person who use them so that they can
identify and use only appropriate products. In judging a product or hardware,
the person must consider factors such as the following:
 Is the product or hardware under consideration suitable for the
application or purpose?
 Will it be harmful to the health of the community in its normal use?
 Is there a risk of this hardware being released into the environment
(e.g. the water) in the first instance or after the working life of the
product or hardware has expired?
2. Production Process
In production process, checking of quality assurance must be highly
considered. Quality assurance covers all activities from design, development,
production, installation, servicing and documentation. This introduced the
rules: "fit for purpose" and "do it right the first time". It includes the regulation
of the quality of raw materials, assemblies, products and components;
services related to production; and management, production, and inspection
processes.
A. FAILURE TESTING
A valuable process to perform on a whole consumer product is failure
testing, the operation of a product until it fails, often under stresses such as
increasing vibration, temperature and humidity. This exposes many
unanticipated weaknesses in a product, and the data is used to drive
engineering and manufacturing process improvements.
B. STATISTICAL CONTROL
Many organizations use statistical process control to bring the
organization to Six Sigma levels of quality, in other words, so that the
likelihood of an unexpected failure is confined to six standard deviations on
the normal distribution. Traditional statistical process controls in
manufacturing operations usually proceed by randomly sampling and testing
a fraction of the output. Variances of critical tolerances are continuously
tracked, and manufacturing processes are corrected before bad parts can be
produced.
 C. COMPANY QUALITY
The company-wide quality approach places an emphasis on three aspects:
1. Elements such as controls, job management, adequate processes,
performance and integrity criteria and identification of records
2. Competence such as knowledge, skills, experience and qualifications
3. Soft elements, such as personnel integrity, confidence, organizational
culture, motivation, team spirit and quality relationships.
To conclude, the above forms are the basis from which the philosophy of
Quality Assurance has evolved, and the achievement of quality or the
“fitness-for-purpose” is “Quality Awareness” throughout the company.
3. Final Product
Table 1.2.1 shows the Quality System Elements required by ISO 9000 in the
making of the final product.

Table 1.2.2 Quality System Elements.

The quality of the outputs is at risk if any of these three aspects are deficient in any way.
1 Management Define and document commitment, policy and
responsibility objectives, responsibility and authority,
verification resources and personnel. Appoint
D. TOTAL QUALITY CONTROL
a management representative and conduct
Total Quality Control is the most necessary inspection control of all in
regular reviews of the system
cases where, despite statistical quality control techniques or quality
improvements implemented, sales decrease. 2 Quality system Establish and maintain a documented quality
As the most important factor had been ignored, a few refinements had to be system ensuring that products conform to
introduced: specified requirements 3
3 Contract Review Ensure that customer's contractual
1. Marketing had to carry out their work properly and define the customer’s requirements are evaluated and met
specifications. 4 Product development Plan, control and verify product development
2. Specifications had to be defined to conform to these requirements. to ensure that specified requirements are met
3. Conformance to specifications i.e. drawings, standards and other 5 Document control System for control and identification of all
relevant documents, were introduced during manufacturing, planning and documents regarding quality, e.g. procedures,
control. instructions, and specification
4. Management had to confirm all operators are equal to the work imposed 6 Purchasing Ensure that purchased products conform to
on them and holidays, celebrations and disputes did not affect any of the specified requirement
quality levels. 7 Product identification identification and traceability
5. Inspections and tests were carried out, and all components and and traceability System to identify and control traceability of
materials, bought in or otherwise, conformed to the specifications, and the product at all stages from raw materials
measuring equipment was accurate, this is the responsibility of the QA/QC through production to the final product as
department. 6. Any complaints received from the customers were delivered to the customer
satisfactorily dealt with in a timely manner. 8 Process control Ensure and plan the control of production
7. Feedback from the user/customer is used to review designs. which directly effects quality by documented
8. Consistent data recording and assessment and documentation integrity. work instructions, monitoring and control of
9. Product and/or process change management and notification. processes
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 9 Inspection and testing Inspect and test incoming products, Most retailers see this direct interaction as a critical factor in ensuring buyer
intermediate and final product; establish satisfaction and encouraging repeat business.
product conformance to specified
1 Inspection, measuring Selection and control of equipment to ensure
0 and test equipment reliability and accuracy in measuring data
1 Inspection and test For the whole process the products shall be
1 status identified and clearly marked concerning test
status, including indication of conformance or MODULE 2 - ACTIVITY 2
non-conformance
1 Control of Identification, documentation, evaluation, I. Write T if the statement is correct and F if the otherwise.
2 nonconforming isolation (if possible) and disposition of non- ________ 1. Standards are set of rules that describe quality of materials,
product conforming products product or system.
1 Corrective actions Prevention of reoccurrence of failures (non- ________ 2. Quality assurance does not cover all the activities from design,
3 conformance) development, up to documentation.
1 Handling, storage packaging and ________ 3. Customer service is a series of activities designed to enhance
4 packaging and Protection of the quality of the product during the level of customer satisfaction.
delivery hand- ling, storage, packaging and delivery ________ 4. Customer service is not important in the company’s customer
1 Quality records Records, including those which demonstrate value proposition.
5 that the specified requirements have been ________ 5. The durability of the work do not depend on the skills of those
met, shall be control- led and maintained who install it.
1 Internal Quality Audits Regular, planned internal audits shall be
6 carried out, documented and recorded to Direction: Answer the following questions. Write your answer on a
verify the effectiveness of the quality system separate sheet of paper.
1 Training Training requirements at all levels shall be
7 identified and the training planned, conducted 1. What are the tasks being undertaken in Failure Testing?
and recorded _____________________________________________________________
1 Cleaning and Although not required by the ISO 9000 _____________________________________________________________
8 Disinfection standards, these two points should be given _____________________________________________________________
special attention in all food companies _____________________________________________________________.
1 Personal hygiene
2. What are the three aspects of company quality?
9
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
4. Customer Service
_____________________________________________________________.
Customer service is the direct one-on-one interaction between a consumer
making a purchase and a representative of the company that is selling it.

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 ENGAGE IN QUALITY IMPROVEMENT
Parts of quality management
QI is part of quality management. It exists alongside quality control, quality
assurance, and quality planning. Below is an explanation of the four parts that
make up quality management.
Quality control
Quality control or QC is a system in manufacturing for maintaining standards.
Inspectors examine the final product to make sure it meets standards and
specifications. When the company provides a service, the inspector checks
the end results
Quality assurance
Quality assurance or QA is a program for the systematic monitoring of
different aspects of production. We also use QA for projects and services. QC
occurs after the finished product is completed, while QA happens before.
Quality improvement
Quality improvement or QI focuses on improving the production process.
However, the target could be any part of an organization. One vital ingredient
in successful and sustained improvement is how changes are introduced and
implemented.
Quality planning
Quality planning or QP refers to the process of identifying which quality
standards to focus on and then determine what to do.
Quality planning means planning how to fulfill process and product
(deliverable) quality requirements. Quality is the degree to which a set of
inherent characteristics fulfill requirements.”
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In technical usage, quality can have two meanings:
1. the characteristics of a product or service that bear on its ability to satisfy
stated or implied needs.
2. a product or service free of deficiencies.
The quality of a product or service refers to the perception of the degree to
which the product or service meets the customer's expectations. Quality has
no specific meaning unless related to a specific function and/or object.
Quality is a perceptual, conditional and somewhat subjective attribute.
The dimensions of quality refer to the attributes that quality achieves in
Operations Management:
Quality <-> Dependability <-> Speed <-> Flexibility <-> Cost
 Quality supports Dependability
 Dependability supports Speed
 Speed supports Flexibility
 Flexibility supports Cost.
In the manufacturing industry it is commonly stated that “Quality drives
productivity.” Improved productivity is a source of greater revenues,
employment opportunities and technological advances. The best way to think
about quality is in process control. If the process is under control, inspection
is not necessary. However, there is one characteristic of modern quality that
is universal. In the past, when we tried to improve quality, typically defined as
producing fewer defective parts, we did so at the expense of increased cost,
increased task time, longer cycle time, etc.
Quality improvement is a systematic approach to the elimination or reduction
of rework, waste, and losses in the production process. Quality improvement
(QI) refers to methods to improve the production process. It requires getting
rid of or changing parts of the process that do not function optimally.
MODULE 2 – ACTIVITY 3
Do you think Applying Quality Standards at work is important? Why?

Why?
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
____________________________________________.

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