[AMAZIOUS] (copied)

I'm contacting Amazon Seller Support to convey my intention to review the deactivation of my
Amazon seller account, which, based on what I can determine, was carried out in accordance
with Section 3 of the Amazon Business Solutions Agreement due to a breach of the Amazon
Seller Code of Conduct. I sincerely regret any violations that may have occurred and any
inconvenience that may have occurred from this.

I understand that Amazon's drop shipping policy is in place to ensure a positive customer
experience, and I assure you that I am committed to following all rules and regulations moving
forward. I have taken steps to ensure that I am in compliance with Amazon's policies, including
reviewing the list of prohibited dropshipping activities and verifying that my suppliers are
authorized to sell on Amazon.

The Root Cause of Drop Shipping Policy Violation:

Due to counterfeit goods, my seller account was deactivated on July 5, 2022. I was still learning
about Amazon regulations at the time. I hired a reputable VA who didn't perform enough
research before making a purchase. I made a few mistakes at that time because I was
unfamiliar with Amazon's policies.
We appreciate you alerting us to the most recent drop shipping policy violations by Amazon. We
conducted an investigation to determine the reason of the breach, and we have already taken
appropriate measures to resolve the problem and stop such violations in the future.

1. We have established that the violation happened as a result of our failure to adhere to
Amazon's drop shipping guidelines regarding the seller's identification on all packing slips and
other information. Particularly, we mistakenly left packing slips, invoices, and exterior packaging
on a product we supplied to a customer, leading the recipient to doubt where the box had come
from.

2. In addition, we shipped a product directly from a retailer to a consumer after we ran out of
stock for it without acknowledging that doing so was against Amazon's drop-shipping rules.

3. We also admit that we failed to properly teach our staff about Amazon's drop shipping
guidelines, and we fully accept responsibility for this blunder.

4. accidentally, we left packing papers, invoices, and external packaging attached to the product
that we dispatched to the customer, confusing them as to where the shipment had come from.

6. We failed to educate our employees of Amazon's drop shipping guidelines

(https://sellercentral.amazon.com/help/hub/reference/G201808410?locale=en-US).

Steps We've taken So Far:

1. We have carefully read Amazon's drop-shipping policy to ensure full understanding.

2. We have created an internal training program to inform our staff about Amazon's drop
shipping guidelines, and we'll make it a requirement for all staff members to complete it before
they can join our Amazon account team.

3. We have put a system in to ensure that all of our suppliers and items comply to Amazon's
drop shipping rules.

4. Creating a procedure to monitor and confirm that all supplier agreements adhere to Amazon's
criteria.

5. On all packing slips and other information, we have taken the appropriate steps to recognize
ourselves as the supplier of our products.

6. for better doing better business with amazon we are following policy
(https://sellercentral.amazon.com/help/hub/reference/G201808410?locale=en-US). The Actions
you have taken to resolve the issue.

Amazon's seller code of conduct. I understand that my suspension for Amazon's rules and
regulations led to the suspension, and I fully accept responsibility for my actions.
After analyzing the policies, I have determined the main reason for the violation and have
created a plan of action to fix the problem and stop any such violations.

The violation occurred as a consequence of my use of an unregistered third-party service

provider through the AWS process, which is against Amazon's authorized service providers
policy. I am aware that this is a severe violation, and to make things right, I have taken the
following steps:

1. I immediately stopped utilising the third-party service provider, and I deleted all the products
which led my seller account to violation.

2. I have studied the Amazon Seller Code of Conduct and am familiar with it. I will always make
sure to follow all laws, and will abide by amazon's policies at all times.

3. I've made sure my account information is up-to-date and precise by updating it.

4. I have taken the necessary precautions to guarantee that my listings accurately represent my
store, and I will never portray it falsely.

5. I will always act in a way that gives Amazon's customers a trustworthy experience, and I will
never list anything that might harm Amazon's consumers.
6. I understand the value of including correct information in my account, listing, content, and
photographs, and I promise to never communicate with Amazon's customers or engage in any
misleading, improper, or objectionable behaviour.

7. I will always act honestly and avoid engaging in any action that can be interpreted as
"gaming" or manipulating any aspect of the buying or selling process.

8. I will never participate in any way in the creation of inaccurate, deceptive, or untruthful
content that could be used to manipulate customer reviews.

9. I will never take part in any actions that can be seen as trying to manipulate Amazon's sales
rankings or search results.

10. I will never take any acts that may intentionally harm another seller's listing or ranking.

Amazon's rules and regulations. We recognise the severity of our error and are acting
immediately to make things right and stop other violations. We have taken the following actions
in order to stop similar infractions from happening again:

* I'll convert all of my offers to FBA. I never confirm purchases before shipping them, and I never
get in touch with clients to request cancellations.

* I'll keep track of all expected arrival times to ensure that they are within the expected shipping
time or earlier, and I'll double-check shipments each day before the deadline for shipments.

• After reviewing Amazon's rules and regulations, we took the necessary actions to convert our
whole inventory to FBA (Fulfillment by Amazon). By using FBA, Amazon will store, package,
and transport our products. This means that we will not handle the product at all and Amazon
will be responsible for all customer service, returns, and refunds.

• In addition, we've taken measures to guarantee that we follow the Amazon Seller Code of
Conduct strictly. We have gone over the full code of conduct and instructed our employees on
its conditions. Additionally, we have established processes to continuously check for and
enforce compliance with the rules of code of conduct.

We realise that switching to the FBA model is the best approach to guarantee adherence to
Amazon's rules and prevent future violations. We are firmly commited to follow all of Amazon's
rules and giving our clients the very best service.

• Now that we have changed our business model to FBA and made sure that we are in
accordance with the Amazon Seller Code of Conduct, we humbly ask that you review our
appeal and take into consideration reactivating our account. If you require any further
information or supporting materials to make a choice, we will be pleased to offer it. The following
actions I am taking demonstrate my commitment to upholding Amazon's policies moving
forward:

• I will be extremely careful in providing our customers with a high-quality, trustworthy product to
prevent any other policy breaches.

• I recognise the opportunity Amazon has given me to sell and grow my business, and I will do
everything in my ability to satisfy Amazon's high standards.

• I will work to comply with Amazon's performance standard policy to ensure that My account
meets the expectations of Amazon's customers.

As a company, we are aware of how important it is to abide by Amazon's rules in order to keep
the marketplace free from unfair practises. We have examined and comprehend Amazon's
policies and guidelines in their whole, and we have taken the necessary actions to guarantee
our continued adherence to them. We have also taken steps to stop the policy violation from
happening again.

We are thankful of the chance to run a business on Amazon's platform, and we're dedicated to
abiding by all of Amazon's rules and giving customers the best experience we can. We seek
another opportunity to conduct business on Amazon's platform.

I am very thankful for your understanding and helping in this matter very much. Please consider
reinstating my account so I may keep using Amazon's platform to sell.

Thank you for your consideration.

Sincerely,
Hamza Akram

[AMAZIOUS] (copied)