Dear Amazon Performance Team, This is Enes Ekinci, who is the owner of Momchi.

I received an e-
mail from Amazon for the Suspended by Seller code of conduct n dropshipping policy violations.

I have listed our defense on this subject under three headings.

1) What is the root cause of this problem?

2) What steps have we taken to prevent the problem from progressing?

3) What are the measures we are taking to prevent it from happening in the future?

1)Root of the causes:I received to mail by my account suspended by Seller code of conduct and
dropshipping policy violations.First of all.I apologize to during this violation. Please let me point out
that this problem will not happen in the future. We took all the necessary precautions with my
teammates to prevent this problem. I have written detailed information about this subject below. I
understand that according to Amazon rules. I have sent the screenshot proving this in the
attachment.And I explain to how can I didn’t violate seller code of conduct policy.

2) What steps have we taken to prevent the problem from progressing?

Seller code of conduct policy link

sellercentral.amazon.ca/help/hub/reference/G1801?
mons_sel_dir_mcid=amzn1.merchant.d.ABDVJJWQFNM2NZ5PSGBNI7YL3P6A&mons_sel_mkid=A2VI
GQ35RCS4UG&mons_sel_dir_paid=amzn1.pa.d.ACKY5AMAD25SPQXO2QIK4AHRFYTA&ignore_selecti
on_changed=true&mons_redirect=change_domain

 Provide accurate information to Amazon and our customers at all times

 For our company all time to provide correct informations for tracking id’s or product informations or
delivery dates %100 percent correct.

 Act fairly and not misuse Amazon’s features or services

Absolutely we did’t misuse amazon services and We act to same all costumers

 Not attempt to damage or abuse another Seller, their listings or ratings
 We didn’t damage another seller listings or ratings.

 Not attempt to influence customers’ ratings, feedback, and reviews
 We didn’t cheat or offering corription for our account ratings for customer.We didn’t
manupilating for feedback my customers.

 Not send unsolicited or inappropriate communications
 We contact to our customers on the respectfully messages

 Not contact customers except through Buyer-Seller Messaging
 Only used to seller central messages app.

 Not attempt to circumvent the Amazon sales process
 ALL products sending to customers for sold

  Not operate more than one selling account on Amazon without a
legitimate business need
 We have to only business account on amazon.

Accurate Information
Our business have to % 100 percent correct information
Bussiness adress:
Shipment address:
Arriving date:
All of the identified correctly

Acting Fairly

 Providing misleading or inappropriate information to Amazon or our

customers, such as by creating multiple detail pages for the same
product or posting offensive product images
We are doing dropshipping and we using softwares for the search products and find a
selling product then we are adding from this softwares.Software name is Seller Running
So We provide to informations like amazon.com landing
 Manipulating sales rank (such as by accepting fake orders or orders that
you have paid for) or making claims about sales rank in product titles or
descriptions
 We didn’t manipulation sales rank or etc during situation on amazon
 Attempting to increase the price of a product after an order is confirmed
 We using automate pricer for the lowest initiate.We didn’t increase price the after sold
items.
 Artificially inflating web traffic (using bots or paying for clicks, for
example)
 Absolutely we didn’t We are doing dropshipping and no needed for these manupilations.
 Attempting to damage another Seller, their listings or ratings
 Absolutely we didn’t this act.
 Allowing other people to act on your behalf in a way that violates
Amazon’s policies or your agreement with Amazon
 Only I process the my seller account.Not other to Access my account.

Ratings, Feedback, and Reviews

 Pay for or offer an incentive (such as coupons or free products) in

exchange for providing or removing feedback or reviews
 I didn’T offered to corription for feedback my customers.
 Ask customers to write only positive reviews or ask them to remove or
change a review
 İf we tought about to didn’t deserve negative feedback (Sending items arriving on time
item don’t defective or dameged)We pleased to be remove your feedback to our
customers.Before we contact to seller support to this subject.And they say contact to
customer and pleased to remove feedback
 Solicit reviews only from customers who had a positive experience
 We reviewed to all customers.
 Review your own products or a competitors’ products
 We didn’t review any products
Communications
We talk to all our customers with respectfully and accourding to their wishes.Most important
things to their satified.

Customer Information
Only share to shipment companies for the deliver their items.

Circumventing the Sales Process

We didn’t this act because we have only amazon seller account we don’t have another
website or page.

Multiple Selling Accounts on Amazon

Only one account we have.We doing dropshipping.

Dropshipping policy violation.

*We do the dropshipping business model according to Amazon policy, rules, and the trade laws of
the country where we sell.

I would like to explain to you the rules I follow;

- We are registered sellers of products.

- We present ourselves as a seller of our products in all packing slips, invoices, outer packaging, and
other information given or provided in connection with them.

- Before submitting the order, we remove packing slips, invoices, external packaging, or other
information identifying third-party vendors.

- We are responsible for accepting and processing customer returns of our products.

- We comply with all other terms of your seller agreement and applicable Amazon policies.

What are your anticipated monthly sales on Amazon?

As a dropshipper, I have listed products in different categories. Therefore, this category of diversity
may be perceived by Amazon as suspicious behavior. I explained the measure we have taken to
prevent this problem under the heading "our future selling plans".
The steps we have taken to fix the problem;

-We use software specially prepared by developers. This software is linked with MWS to my Amazon
seller account. We will use this software to delete, install, and update my products. Besides, we will
manually control all our products one by one.

- There is a filter under the name of the banned word list in the software we use.

Thanks to this filter, when the words added to the banned word list match the words in the content
of the products that will be added to our Amazon inventory, the products will not be added to our
Amazon inventory. I am sending a screenshot of my software's "restricted keywords" page to prove
this information I gave.

-We have an agreement with a warehouse in America. Always, all our products are purchased by
amazon.com and delivered to our warehouse. When Amazon delivers our products to us, our
teammates in the warehouse prepare our products to ship to the customer before sending them to
the customer.

According to the agreement we made with the warehouse;

What is the address (URL or store address) of other stores where you sell these products?

1) Items received by Amazon.com are checked first.

2) Products are sterilized under COVID-19 rules.

3) Photos of the products are taken before and after packing. The warehouse makes the outer
packaging with my store logo completely mine.

4) All products delivered to our warehouse by Amazon are invoiced by our teammates in the
warehouse and shipping labels are created. All information is encrypted and stored in the cloud
installed by our software developers.

5) All products are invoiced and labels are created by warehouse employees. The label is attached to
the packaging of the package so that the cargo carriers and the customer can easily see it.

6) Products that are sterilized within the scope of COVID-19 measures are shipped to the customer
before the specified period.
7) Warehouse employees are responsible for all steps to ensure that the product arrives at the
warehouse and reaches the customer without any problem. It takes all actions in the fastest way for
possible problems.

- Returns are also accepted by our warehouse.

-We do not change the original package of any product we will sell, we only take the original product
and put it in our shipping packages and send it to our customers.

Please provide tracking information for recently shipped orders.

Information about our warehouse;

Title: JERSEYTECH, LLC

Addres: 356 Getty Avenue Bld-5A, Clifton, NJ 07011-2118 USA

Website: https://oneamz.com

Phone number: +1 917 306 6033

Provide one of the following (as applicable): GSTIN, VAT ID, Tax ID, or Dun and Bradstreet (D-U-N-S)
number.

-We have proved all of the above items with my attached documents.

We will ship the product to our customers' addresses by FedEx, DHL, or UPS Pitney Bowes LandMark
Etc. We know and accept all our responsibilities until the product reaches the customer when the
customer wants to return the product because we value our customers and we know the customer
satisfaction of Jeff Bezos. If the customer wishes to return the product, the full amount paid will be
returned to the customer.

If our account is activated, the business model we will do in the future;

* As we mentioned in our previous titles, we have a contract with the warehouse. The details of this
warehouse contract have been developed and detailed to provide faster service to the customer.
From the first product we sold until the date our Amazon account suspended, all products were sent
to the customer through the warehouse, and if our account is reactivated, we will continue to
provide the fastest and most satisfactory service to the customer with our more developed shipping
systems. Also, if the customer wishes to return the product, the return will be accepted by the
warehouse.
* The agreements made with the cargo company have been updated and the number of cargo
companies has been increased. Cargo tracking numbers will be sent to the customer right after the
handling time. Besides, the product will be constantly monitored by our teammates until it reaches
the customer.

* If the product is damaged or lost on the way, the new product will be delivered to the customer by
fast shipping by our team.

* As we mentioned above, we will use software to upload our products to Amazon. By developing
this software, we created a "banned word list". Thanks to this list, we will not encounter future
restricted product problems. We have sent proof of this in the attachment.

* I am a reseller using the dropshipping business model. I only buy all my products from
amazon.com. We will work in more detail to ensure that all the products we will list have received
positive reviews from customers before they are listed. Even on Amazon.com, that product will never
be listed unless we are 100% sure that the product is authentic. When the product reaches the
warehouse, it will be checked for a second time.

*We are going to definitely comply with Amazon dropshipping policies, we are going to upload
products from sellers with more than 200,000 feedback on amazon.com to our inventory. In this way,
we are going to minimize the problems that may occur on the customer and Amazon side.

*For the health and sustainability of our amazon account, I will load certain product category
products from the high feedback sellers' store into my inventory.

These product categories;

home and kitchen

garden products

sports and outdoor category,

There will be products in the tools and homes improvement category.

* We will make agreements with suppliers in the future. As mentioned above, we work with a law
firm. This law firm will research the selection of suppliers for us. The previous agreements made by
the suppliers for whom an agreement is to be made will be examined and the authenticity of the
products they sell will be tested. I guarantee you that there will definitely be detailed research on
this subject.

We Send to amazons wants to be İnvoices to attachted.

I accept the responsibility for all the items I have written above. In addition, we take full
responsibility for our future listing these products in our inventory.

If you need extra information or documentation, we are always here to collaborate.

If you re-activate our account, please keep following us constantly. We do not doubt that we will
implement all of the above-mentioned policies and more.

 Drop shipping policy links

 https://sellercentral.amazon.ca/help/hub/reference/G201808410
 Purchasing products from another online retailer and having that retailer ship directly to
customers, if the shipment does not identify you as the seller of record or if anyone other
than you (including the other online retailer) appears on packing slips, invoices, or
external packaging, it is strictly prohibited without exception; or

All products sending to has my account informations slips and invoices.Seller shipping warehouse
work with me for the provide my informations.

 Be responsible for accepting and processing customer returns of your products; and

As you can see to I don’t have any return auth still open my account.

We focused on the subjects

1)My account Late Shipment Rate

2)Directly sending products from Walmart

1)My account Late shipment Rate

Dear Amazon,

Maybe My account was suspended due to a late shipment rate. Please find attached below the
actions I have taken to identify and resolve the issues.

A. The root cause(s) of late shipment confirmation:

We don’t know % 100 percent to on time confirmation shipment We from turkey and countries
different timeline.And we confimation late as time.

B. The actions we have taken to resolve the issue(s):

We’ve hired two new employees to confirm and ship orders on time.

We designated a new Manager to monitor, each day, if all orders were shipped and correctly marked
as dispatched in our seller account before the end of the day.
We make daily work checklists with deadlines according to the last confirmed delivery time for each
employee, and our Manager is in charge of overseeing any tasks that must be completed on the
same day.

We have trained all employees in the importance of working in compliance with every procedure and
policy established by Amazon, especially regarding confirm and ship orders on time.

We have trained all employees in the importance of working in compliance with every procedure and
policy established by Amazon, especially regarding confirmation and ship orders on time, as well as
professional customer service.

All remaining orders, which were received prior to the suspension were shipped (and confirmed as
shipped) on time. Also, customer messages regarding the delay of order confirmation were answered
in a timely and professional manner and we apologized for the inconvenience.

We conducted a full inventory review of all our products to ensure that we have no inventory
discrepancies that could lead to an inability or take longer time to fulfill an order.

We have carefully reviewed all Amazon policies and guidelines, especially the ones regarding the
minimum performance targets and requirements to ensure that we exactly know what Amazon
expects from us. This will help us maintain our account in a good status.

C. What we will do to prevent similar problems in the future:

We will continue to monitor the performance of our employees, if in the future our sales continue to
increase, we will also improve our performance by adding new employees and continuing to train
our employees on how Amazon works to ensure every task is completed correctly and on time.

Staff have been re-trained in a new order management policy whereby orders will be handled as the
first task of the day and checked hourly throughout the day.
We will upload tracking in a timely fashion after the item has shipped out and manually check one by
one to ensure every order was properly confirmed on Amazon.

If there are any instances where staff members do not feel they can ship orders on time, our account
will be set to vacation mode. This will be in instances such as staff absence.

We will be actively checking our account health each day to ensure we do not fall below Amazons
metrics in future.

We are now having weekend and holiday monitoring of all orders to reduce the accumulation of
orders and maintain all orders ship on time.

D. Evidence that demonstrate that our account has complied with Amazon policy.

We’ve learned and will continue to monitor (If there are updates) Amazon’s policy regarding Seller-
Fulfilled shipping, which consists of Managing Orders, How to Set Accurate Delivery Times for Non-
Prime orders, Per Item / Weight Based Shipping Method, Scheduled Delivery for Large Items, and
How to upload Tracking Number in Amazon).

We make monthly training schedule for all employees on Amazon policy, and make sure all
employees understand and comply with all shipping rules and policies Amazon.

If you have any queries or need any further information please do not hesitate to contact me.

2)Subject to walmart

On the forums talk if you send to products from walmart due to suspended your account.

We never sended products from walmart.We are bought to amazon.com to send my warehouse and
we sending to customer my title and receipts.

Kind Regards.

Enes Ekinci